Famsa

As we previously explained once an account is closed and there is no balance present it is purged from our systemIf the customer had the previous account number for the second floor we would have been able to utilize other resources to see what records are availableWithout that information we are unable to locate the account in questionIn addition, regardless of whether or not we can locate the account due to the fact that there has been no service to the second floor for such a long period of time a job would have to be started with our Energy Services department to ensure that the proper inspections take place

*** *** reviewed the estimated bill and explained the rebilling process with *** ***She will be receiving an adjusted bill shortlyShe was satisfied with the outcome and had no further questions

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedHowever, I do believe that laws should be in place to protect tenants from a landlord's neglectI realize that my landlord is forced to pay fees, but the fees are low enough that they do not incite him to install a meter or allow Con Ed to enter the buildingMeanwhile, his tenants owe hundreds of dollars they were unaware they needed to paySince the renters market is so competitive in New York City, renters often avoid complaining directly to the landlord, as the landlord has the power to raise rents or otherwise attempt to kick tenants out of their homes if they are bothersome, even if the landlord is operating his or her building illegally, as in my case.
Sincerely,
*** ***

We apologize for the inconvenience and frustration this matter has caused youThis is not in line with our goal to provide and excellent customer experience, and we will use your comments to improveOur records indicate that the final bill was adjusted on September **, and a credit of $
is being refunded to youA check for this amount will be mailed to *** *** *** *** ** ***, shortly

MsR*** spoke with *** *** and advised that his current bill was adjusted due to a change to the start readingA detailed explanation was provided on how we billed the account and what to look for once he receives his bills to utilize for comparison. *** *** was
also advised that we were not billing both him and the previous occupant to the same time period

Revdex.com:I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:I confirm that I spoke with a *** representativeHowever, the issue is NOT resolved.True, we found out that my AC units used up 90% of the overchargeBut my ACs were fixed during the summer months, perhaps something was wrong with them before or after that occured.But still..*** provides NO possible way of checking electric usageIn the building the meter is locked behind a metal doorTheir website account is extremely counter-intuitive and user-UNfriendly and doesn't show day-to-day usageThus, there was absolutely no chance for me to find out that my AC units malfunctioned and consumed colossal amounts of electricity! 10+ times more than the entire apartment! In fact it wasn't cool enough in the apartment, yet another sign of them being broken.But nevertheless, the only way *** allows me to see how much energy was used is to see the bill in the end of the monthBut this is not all*** decides to hold my June bill, thus further obstructing me from finding out the outrageous misuse of electricity by my (apparently broken) AC units, and then at the very end of summer - in August - *** charged me with a tremendous amount of more than $900!As an example I mentioned to the *** representative, almost any other service like a bank or a Telephone or Internet provider normally send their customers a notification about extremely unusual usage to prevent them from going bankrupt.I strongly believe that withholding my June bill and accumulating my balance to a whopping almost thousand dollars charge was done on purpose to overdraft my checking account and thus hurt my credit historyAs an act of spite.I insist on *** adjusting my summer bills to the regular level, refunding me the unfairly taken money or providing me a future credit, and providing ability to check on usage further on, or at least make sure to never hold the bills like that again.Respectfully,-*** ***In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely,*** ***

Revdex.com:At this time, I have not been contacted by Consolidated Edison Company of New York, Inc. regarding complaint ID ***.Sincerely,
*** **

We
welcome you to contact *** *** to make the switch to an Energy Supply
CompanyYou can also go to *** to choose a clean energy supplier
of your choiceUnfortunately we are unable to re-activate your account at your
previous address because we do not carry over account
numbers from one address
to anotherThe account is permanently closed and we are unable to
credit your account of any charges for service rendered

MsR*** spoke with MrB*** and completed his inquiryShe advised him both of his payments were posted to his account as well as emailing a current bill to him for prompt payment as promisedShe also discussed Con Edison’s deposit waiver extension policy for future reference

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.We also contacted Con Ed and they returned and made the repairs The outcome is satisfactory
Thanks
Sincerely,
*** ***

*** *** spoke with *** *** today, 09/**/Whereas you stated you did not authorize Flanders Energy to provide you with any service. *** *** advised you of the phone number you can contact to file a complaint against the supplier as we cannot reverse the billing from
your accountAs per your request *** *** placed a block on the account to prevent any future unauthorized enrollmentsShe also explained the current balance and offered a payment plan to assistWe understand you declined the payment agreement at this time, but if you choose to have it applied please contact our Customer Service Center at ###-###-#### and a customer service representative will assist you with one

First, we regret the inconvenience this matter has caused youI understand that the original bracket was secured and we have installed two additional brackets; unfortunately, you were not home at the time the repairs were madeAgain, we apologize for the inconvenience

According to our records permanent repairs were scheduled for completion on July *** We attempted to see if repairs could be expedited; however, repairs are generally addressed based on both type of work and ageUnfortunately, we were unable to expedite the repair dateWe attempted to call ***
*** on July *, to confirm that repairs were completed, but we were unsuccessful in reaching herA message was left requesting a callback if she had any additional concerns Thank you *** ** *** *** * *** *** ***
* *** *** ***
*** *** ** ***

Dear *** ***, Please allow me to explain the process for investigation a customer's complaint of a possible diversion of serviceOur field technicians need access inside the residence as well as the meter in order to investigate the complaint. They will also need to do an appliance survey to determine the amount of usage each item utilizes, which can also help in understanding the total amount of usage on a daily basisThe hour appointment window is the least amount of time we can provide to assist with your inquiryOnce on site our field technician or technicians will still need additional time to complete the investigationMsR*** stated you may call her directly at *** to set up the appointment when your schedule allowsWe look forward to assisting you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Ms. B*** attempted to contact *** *** on September *** and September ***, but was unsuccessfulShe left a message with her direct contact information, and can be reached at ###-###-#### to further discuss his concerns

MsH*** spoke with *** *** regarding his concerns on August *** and advised him that the bill in question, for the period of May **, 2016-June **, for $88.33 was based on an actual readingSubsequent readings were obtained on July *** and August ***, which were in-line and indicated an increase in consumption that was likely attributable to air conditioning usageDuring the period in question, though the customer was away for two thirds of the billing period appliances such as the refrigerator were left plugged in, and still consuming electricityFollowing review of the account we are confident that the billing is correct

MsR*** spoke with *** *** on multiple occasions and advised her that since the payment credited to her account was
credited in error as part of a possible ongoing identity theft issue occurring at the timeFollowing the conclusion of the investigation the credit was reversed, the customer acknowledges that she did not make the payment in question for $She was advised that no further adjustments are warranted on the accountThe customer advised that she would; if necessary, go to the New York State Public Service Commission with her concerns. If she does pursue that channel we will make our records available Thank you Antoya ED*** Supervisor • Executive Action Group * *** *** ***
*** *** ** ***

*** ***, It is my understand that *** *** explained in detail the process for establishing the account. Our original position on your inquiry still remains as such: Upon further review of the account in question we have found repeated unpaid accounts by the same family members, including the owner of the home, with no change of occupancy at the address in question: ** *** *** *** *** ** The unpaid balance/s need to be paid before a new account can be established

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***