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Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: ConEd was provided all the necessary information to make the switch to clean energy multiple times over the past two years and simply did not do so, without justification or excuse Their current reply that we are welcome to try again does not resolve the issue In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

We apologize for any confusion and would like to ensure clarity in regards to your concernsThere was a deposit request generated due to past due bills, but it has been refunded back to your accountYou did not owe a balance from your previous account; instead you had a credit of $250.00, which was transferred on December *** to your current accountYour previous account is permanently closedPlease find the attached billing statements from both accounts for your records We also acknowledged in our previous responses that you chose [redacted] as of May *** and they would need your current account number in order to process your request to switchPlease contact [redacted] at ###-###-#### if you would like further confirmation.Thank you kindly,Anna

Dear [redacted] , We reached out to our Energy Efficiency department and was advised your rebate checks for all three thermostats should be received shortlyWe apologize for the delay and any inconvenience this may have caused to you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and this resolution is satisfactory to me and the matter has been resolvedBut below are my additional comments:On May ***, I received a call from the executive office of Con Edison and spoke to [redacted] and I was told that I the state’s Public Service Commission, who I sent my original complaint to, granted me a $credit on my Con Ed account It was explained to me that what had happened to my account was an “error” After I was told by [redacted] that in the future, I can try and arrange to have access to have my meter read, I had reminded her that as far as I was still concerned, it is still Con Ed’s responsibility to get accurate meter readings thru my landlord I still don’t sufficiently believe that this was an “error” and that the $credit is insufficient But if this happens again, I will not consider this an “error”, no matter what explanation is given and will take legal action Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I DO NOT ACCEPT THIS RESPONCE BECAUSE, I HAVE RIGHTS TOO AND MRS H [redacted] REFUSING ME THE RIGHT TO HAVING ELECTRIC AT MY HOME BECAUSE THE OWNER OWES MONEY ON HER BILL IS NOT A REASON TO REFUSE ME TO OPEN SERVICE IN MY NAME WHEN I DONT OWE MONEY TO CON EDISON IS VIOLATING MY RIGHTS AS A CONSUMER ACCORDING TO MY RESEARCH UNDER THE PUBLIC SERVICE COMMISSIONS WEBSITE SERVICE CAN BE DENIED IF A PERSON OWES MONEY ON ANY PREVIOUS ACCOUNTS WHICH I DONTIT ALSO STATES THAT IF WHERE YOU LIVE YOUR ELECTRIC BILL IS INCLUDED IN YOUR RENT AND THE LANDLORD IS DUE FOR SHUT OFF FOR NON PAYMENT IT ENCOURAGES YOU TO CALL YOUR LOCAL ELECTRIC COMPANY WHICH IS CON ED FOR ME AND THEY WILL WORK WITH YOU TO HAVE THE ELEC ACCOUNT UNDER YOUR OWN NAME TO AVOID LOSING POWER BECAUSE THE HOMEOWNER OWES MONEY AND IS DUE FOR SHUT OFF SO MY POINT TO THIS IS WHERE IS MRS H [redacted] WORKING WITH ME THEY HAVE NOT OFFERED TO WORK WITH ME TO SOLVE THIS SITUATION THAT DOESNT EVEN INVOLVE ME IT INVOLVES OTHER PEOPLEWHAT AM I SUPPOSE TO DO NO WHEN THE HOMEOWNER/LANDLORD CAN HAVE THE SERVICE TURNED OFF AT ANY TIME AND WORK OUT A PAYMENT WITH CONED AT THE MEANTIME MY FAMILY AND I ARE SUPPOSE TO WHAT SIT HERE WITH NO POWER MEANWHILE I HAVE MINOR CHILDREN AND A WIFE ON DISABILITY OR AM I SUPPOSE TO MOVE AND THIS TIME MAKE SURE WHEREEVER I GO THERE IS NO MONEY OWED TO CONEDWHATS THE SOLUTION IN THIS MATTER BEACAUSE THEY HAVE NOT GIVEN ME NOT ONE THAT PERTAINS TO MEALL I KEEP HEARING ABOUT IS WHAT OTHERS OWE TO CONED WHICH HAS NOTHING TO DO WITH MEI ASKED THE LANDLORD AND SHE SAID THAT SHE IS THE ONLY ONE WHO OWES MONEY AND HAS EVERY INTENTION ON PAYING THE ACCOUNT ONCE ITS CORRECTED TO WHAT SHE OWES BECAUSE MY BILL HAS BEEN BILLING TO HER ACCOUNTWHAT OTHER PERSON COULD OWE MONEY THAT THERE TALIKING ABOUNT IF THE LANDLORD HAS HAD THIS ACCONT FROM WHAT SHE TOLD ME AT LEAST YEARS IF NOT MORENO MATTER WHICH WAY YOU LOOK AT THIS SITUATION I WANT AN ANSWER THAT IS A SOLUTION PERTAINING TO ME OPENING SERVICE IN MY NAME AT THIS LOCATIONI DONT SEE HOW YOU CAN LEAVE A FAMILY WITH NO POWER BECAUSE OF WHAT OTHER PEOPLE OWE In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: ConEd has refused to accept any reposinsibility for their illegal practices so I've notified the FTCI've also filed a claim in Small Claims against them to resolve this matter In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

[redacted] spoke with [redacted] on April [redacted] and advised her that following the review of her account we have removed the adjusted gas charges of $Her current balance is $44.10, and a statement was emailed to her confirming the adjustment

MsR [redacted] called the number on the Revdex.com complaint [redacted] [redacted] answered the call and stated she is the customer’s daughter [redacted] stated is the person in charge of paying the bills and was concerned with the last few bills received, as they are unusually highMsR [redacted] asked if there has been a change in the building and she acknowledged all the tenants are now paying now for their own heatingMsR [redacted] explained this is consistent with usage increase for past three monthsShe also explained the billing and why her December bill was delayedThe estimated bill for December was due to a rejected reading because usage was higher than the accounts historyHowever, a subsequent reading, obtained in January, confirmed the customer was using more electricity She had a payment plan on February **, ($down payment & instalments, plus monthly bills) but MsR [redacted] offered a new agreement with lower terms to accommodate her with the upcoming bills as they should still be high due to the heating [redacted] agreed to pay $+monthly chargesThe new payment agreement with the following terms $due by and $was inputShe stated fully understands the terms given and had no further questions

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Con Edison provided low voltage service during the dates that I listed in my complaint They do not dispute this fact As a result my equipment was damaged I should be reimbursed as it is the fault of their electrical wiring In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Con Edison has admitted that they have provided me with low voltage service service which damaged my equipment.I met with technicians who confirmed that the problem was coming from Con Edison's lines Due to these facts Con Edison should not refuse a reimbursement and note that my only option is small claims court They are not cooperating or even offering to speak about the damage Rather, they ask for a detailed list of the damage and monetary costs and then tell me that they will not reimburse anyone due to the rates that are mandated on them by state One thing has nothing to do with the other and it shows poor business practices In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

Revdex.com:At this time, my complaint, ID [redacted] regarding Consolidated Edison Company of New York, Inchas been resolved (By clicking "OK", your complaint will be closed as Resolved.) Sincerely, [redacted]

Our records indicate that [redacted] has spoken with company representatives regarding his concerns, and his service was restored on Tuesday, September ***In addition, his complaint regarding the behavior of our field representative has been referred for further investigationWe apologize for any inconvenience [redacted] experienced

We apologize for the previous updateAt the time of our response our records indicated the original timeline of repair and had not been updated to indicate both the additional work required, and the delays caused by the adverse weather experienced in the beginning of the weekAgain, we apologize for thisAs of this morning it has been confirmed that all work has been completed and [redacted] was contacted for confirmationHe indicated satisfaction with the work that was done

A review of the account indicates both payments were made as [redacted] stated; however, since they had the incorrect Con Edison account number they were unable to be processed After [redacted] submitted proof of payment to our Payment Processing Group [redacted] was able to have both payments manually transferred to the correct account [redacted] was also unsuccessful in her attempt to reach [redacted] on 817, but did leave a message with her direct number for contactAs well two other representatives have attempted to reach [redacted] to inform him of the payments and to set up a new payment plan, but have not been able to reach himOn August **, 2017, a representative mailed a zero down payment, $installment agreement which needs to be signed and returned before it can be applied to the accountUnfortunately we have no indication that it has been received and therefore has not been activated for his account [redacted] needs to contact us directly so we can assist him with the new agreement plan for his accountHe can contact [redacted] at ###-###-####; Monday – Friday from 8:00a.m– 4:00p.m

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] It is being reviewed by public Comissure I want our property documents available to usEspecially the technician reportsWe are being billed on incompetence by people that work at con EdisonPeople not taking time out to do their jobI'm not going to be penalized for someone else incompetenceI was lied to by the representiveWe have letters saying our tenants called them because of a complaint of high billThen when I inquireI am told they came to evaluate because we never had a final inspection No one asked to assess our shared meter or lack off Which is what the fee is based on In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Our records indicate that your claim is being honored by your insurance company, TravelersOnce your claim is processed Travelers will contact the Company directly regarding subrogation.Thank youAntoya ED [redacted] Supervisor • [redacted] ***

[redacted] , [redacted] has been researching your solar billing inquiry with the assistance of our net metering departmentA response will be sent to you upon completionThank you for submitting your inquiry and for your patience

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: no accommodation was made for the inappropriate personnel conduct or for refusing to transfer the energy provider to clean and sustainable sources for such a long period of time, nor has any explanation been provided for either In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] The question is who the paint is on the SIDEWALK Work is only being carried out on blacktop areas In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]