Famsa

*** *** received a check for the full balance of the account along with a certified letter in regards to *** ***'s account*** *** called *** *** today, but she was not available at the time of the call*** *** left her contact number for *** *** to call her
back and complete her inquiry

The customer contacted customer service by email this afternoon and received a response at around 3:PM. A statement was set to the customer to show how the balance got so high, which is due to customer not paying each month. Also statements show posted payments up to Thursday 10/**/
since payments made today will not show up until next week Monday

Had purchased a dining set which within months got damagedI had purchased insurance for the dining set called the furniture to come and take them for an evaluation and repairFamsa would send people over to evaluate but would never take them for repair

Revdex.com:
Dear *** ***, I believe this matter is now resolved*** *** did contact me by phone on Monday morning to explain my most recent statement from ConEdison and she agreed with me that it was not clearly apparent that the credit had been issuedI want to thank the Revdex.com for their intervention because I do not believe I would have been able to settle this matter without their interventionThank you very muchSincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:At this time, I have not been contacted by Consolidated Edison Company of New York, Inc. regarding complaint ID ***.Sincerely,*** ***

MsB*** spoke with *** ***. MsB*** adjusted *** *** first bill, which will decrease the bill by about $In addition, a field visit has been set up for September **, to further investigate the high bill complaint*** *** will follow up with
MsB*** on September **, 2016. Thank youCon EdisonExecutive Action Group

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Since ConEd denied the claim I put the claim through my InsuranceThey paid for the loss less the deductibleTravelers Subrogation Services has contacted ConEd to recover the deductible, without success, as explained on the attached the letter
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

*** ***, *** *** attempted to contact you in regards to your Revdex.com inquiry on October *** and ***, but was unsuccessfulShe left her contact number for you to return her call if you need further assistance in regards to this matterIn reviewing your account we see that a payment in the
amount of $was received on October *** and an agreement has been set up for the remaining balance on your accountWe hope this has resolved your inquiry

SCSR *** *** attempted to contact *** *** on 9/*/The call went to voicemail*** *** left her contact information for *** *** to call backTo date *** *** has not returned the call concerning her inquiry

We went to the location on Monday, September *** and restored gas to the buildingDue to defective equipment certain individual units are still without service, and a contractor will have to contact our Energy Services Departmentafter additional repairs are completed for service to those units

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I would like to reach out to ConEd another time asking them to reconsiderI should not be responsible for a bill that was not in my nameAs the landlord I contacted ConEd in a timely manner and they refused to put the bill in my name, stating that the tenant would have to call to cancel the billSeven months later and after several phone calls and letters, reminding them that the tenant was evicted by the Judge, they decided to put the bill in my name, offering to remove one month of aquired billingI am not satisfied with this offerThe aquired billing should be eradicated due to my efforts of me reaching out on different occassions. Thank You*** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference
to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
It is true that a Con Ed rep came to the house and viewed what needs to be doneIt is also true that this morning another worker from Con Ed came to cut parts of the driveway that need resurfacingAs for being "satisfied with their response" that will happen when the job is completed in satisfactory fashion - and not until then
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Ms. B*** attempted to contact *** *** on September *** and September ***, but was unsuccessfulShe left a message with her direct contact information, and can be reached at *** *** to further discuss his concerns

*** *** attempted to contact *** *** on September **, 2016, but was unsuccessfulShe left a message with her direct contact information, and can be reached at ###-###-#### to further discuss his concerns

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

MsH*** spoke with *** *** regarding her complaint, and was advised that the issue has already been resolved by the Company to the customer's satisfaction

This complaint has
been resolvedOn January **, *** *** spoke with *** *** *** who initially applied for service*** *** stated that on October **, for the second time he emailed documents to establish an account under his nameThe information was emailed to a Call Center Representative’s personal email address*** *** sent *** *** a copy of the email that was sent on October **, at 4:28pm, to prove that he complied, however there was no follow up done*** *** received the information on February *, As requested the commencement date for the account was adjusted from September *, to October **, (date when he emailed the documents)This resulted in a reduction of his bill from $to $In addition, a $credit was applied to the account as a part of our WGI (We Guarantee It) program*** *** was advised of this adjustment and expressed his satisfactionHe requested for *** *** to call him back once the adjustment was done and to set up a payment plan for the remaining balance*** *** called him on two occasions - February **, and February **, 2017, however she was not able to reach him. She left a voice message on both occasions for *** *** to call backThe account currently has a balance of $with no disconnection notice

*** *** attempted to contact the customer on 1/**/17, however was unsuccessfulHer daughter returned her call on 01/**/She was advised Con Edison was notified there were several unauthorized payment locations in Queens that have not submitted cash payments for our customersAs a result
those payments were reversed*** *** offered to go over each payment posted on the account and a statementhowever, *** *** refused and stated she was aware of the payments posted and maintained all her receipts for payments made***
*** advised her she would need to go back to check cashing place to claim her missing payment(s), but she stated the location has since closed*** *** apologized and advised her we have no way of tracking those types of paymentsShe stated will inform her motherNo Con Edison involvement

*** ***, Our Air Conditioning rebate program is offered to customers who have a residential Con Edison account. *** ***, from our Energy Efficiency Department, stated he will contact you to discuss the rebate policyWe apologize for the inconvenience this has caused you