Famsa

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

[redacted] Dear [redacted] , In response to your inquiry we feel it is important we advise you that we cannot compare your summer usage to prior customer’s usageThe difference as to what one customer is using to the next consist of too many variables as no one customer uses services the same as anotherYou advised us numerous times that you were aware the usage was due to the use of your two air conditionersYou also advised us when you monitored your air conditioning usage when they were on your meter was spinning fastThis information is consistent with your current summer usage as it has decreased since summer endedThis afore mentioned was again expressed when you spoke with MsH [redacted] from our Executive Action Office on You advised her you were aware the cause for the high bills was the use of the two air conditionersWe reviewed your readings and verified they are based on actual readings and your account does not warrant a rebilling adjustmentPlease be advised we do not control the access to the meterIf the meter is locked behind closed doors, please seek the assistance of your landlord in gaining access to view your meter readings if you would like to view the readings before or after your bill has been receivedYou may reach out to our [redacted] if there are any questions or concerns you have in regards to your future bills

[redacted] **, MrsP [redacted] reached out to our electric skills group in regards to your water leak repair complaintMrS [redacted] , from our skills group, stated he attempted to contact you but was unsuccessfulHe stated he left a voicemail providing you with his direct line to return his call and set up an appointmentMrsP [redacted] also tried to reach you to provide the above information, but as she was unsuccessful, she left you a voicemail with her direct line for contact as wellWe hope this resolves your inquiry

In reviewing your inquiry we have concluded your agreement was broken due to nonpaymentIf you require another agreement to assist with paying down your balance you can contact us at [redacted] ; at which time your account will be reviewed for agreement eligibility Anna MS***Supervisor – Executive Action Group

Ms. H [redacted] attempted to contact [redacted] on August *** and August ***, but was unsuccessful. She left a message with her direct contact information, and can be reached at ###-###-#### to further discuss his concerns.

[redacted] attempted to call [redacted] to discuss her concerns, but the customer was unavailable [redacted] left her direct contact information via voicemail and can be reached at ###-###-####

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I did not state I will not sit around to have this investigated She stayed she can give me a slot from 8-I stayed I have to start work at and if they get here at won't work I leave at for work She did not give me an answer of why she has to come here my Meter is outside In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Dear [redacted] ***: We have received your inquiry through the Revdex.com regarding turn off notices you received We understand that on October **, 2015, you spoke with [redacted] from the Executive Action Group and discussed the details of your complaintIf you have any further questions you can contact [redacted] directly at ###-###-####

We apologize for the inconvenience that you were caused and the issues you faced when our vendor visited your homeAt this time we are still awaiting a detailed report from [redacted] regarding exactlywhat transpired during the field visit; however, we would like to address some of the concerns that you mentioned: · Unfortunately, Con Edison customers who already have a thermostat in place from previous thermostat programs are not eligible for the $“Thank you” rebate.· We have partnered with [redacted] to administer this, and other residential programsThey are in [redacted] trucks and due to program growth some of the newer techs are using their personal vehicles until we can expand the fleet.· Since the installers are actually [redacted] employees they have vendor ID; however, we are currently working to ensure that vendors working on behalf of Con Edison also have Con Edison issued contractor IDs.· We will also be working with the vendor to create co-branded business cards in the event that contact information is requested.We will follwith you directly once we have completed our review of what specifically transpired on the date of your field appointment, we are also in the process of making arrangements to fully resolve your complaint

At this time, any additional correspondence and compensation would need to be discussed and arranged by your insurance representatives and our legal and claims staff We cannot honor your customer initiated claim since it was already covered through another channelYour insurance company may continue to discuss this issue with the Company

[redacted] explained the possible cause of the high bill to [redacted] could be attributed to the thermostat setting, since the account does supply heat to the space She also mentioned the deposit she was being charged; and, the fact that the account would not be opened for much longer since the premises is in the process of being sold [redacted] established the account without a deposit and provided her direct number if [redacted] had any future concerns

Spoke with customer and confirmed she does not have Con Edison account

[redacted] spoke with MrL [redacted] and explained the consumption history on the accountShe advised that the usage may in fact be attributable to the equipment present at the premisesMrLiu advised that he will further discuss the issue with the owner, since some of the appliances in use were provided with the unit [redacted] also offered the customer a payment agreement for the balance, if needed

Recap: [redacted] is disputing the Diversion of Service information we sent to him and his landlord on which detailed the minimal shared meter threshold of kwhrs per month The letter advised the amount billed is legally defined as minimal shared usage We estimated the customers shared meter usage to be kwhrs per month at a minimal cost of $from an unknown source on the day of our field visit Customer claims he made his own calculations and attached a link via an excel document which we are unable open In his complaint # [redacted] he disputes the minimal usage found and claims there is a discrepancy in our findings [redacted] believes the diversion of service meets the billable threshold, and is requesting compensation in the amount of $ Adjustment is not warranted Furthermore the letter directs the customer to the Public Service Commission if they wish to dispute the determination; along with instructions on how to appeal [redacted] attempted to call the [redacted] times at number provided on complaint (###-###-####), but there was no answer and no voice mail options [redacted] reached out to ###-###-####; which is the number on our system for Georgina Piano, the secondary tenant on account She advised I should contact [redacted] he is the one who made the complaint

[redacted] of our personal service department, has received your Identity Theft Claim and mailed a response on September **, We have also attached the letter for your recordsBased on the documents received we are glad to report that we have determined you are not responsible for the charges of $associated with the address in questionWe apologize for any inconvenience this may have caused you and hope the letter you receive will be beneficial in resolving any issues you may have encountered with any of the credit bureaus as well as with the collection agency If you should have any questions or should need any further assistance please call us at [redacted] However, if you prefer, you may also contact [redacted] directly Monday through Thursday between 8:00am-4:00pm at ###-###-####

MsH*** spoke with ***, who was speaking on behalf of *** ***, today and explained to her that a $per month payment agreement was the most lenient agreement we could offerWe understand that the customer’s monthly bills range from $to over $per month; however, that
is something that is dictated by the level of consumption, and can only be lowered through conservationDuring the conversation, *** did mention the presence of a faulty central cooling system in the home, and MsH*** advised her that it may be best to consult with a contractor regarding her next stepsShe also explained that since *** *** is the home owner the burden is; unfortunately, on her to correct any issues with equipment at the premisesMsH*** did reinstate the customer’s previous payment agreement, which requires a down payment of $by February *, and the installments will again be $per month plus current charges

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I would like to speak with you again please call me at ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Yesterday, June ***, we attempted to contact the customer to schedule an appointment to provide permanent serviceWe were unsuccessful at reaching the customer at both of the telephone numbers we have on systemA message was left requesting a callback at the customer's earliest convenience

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined
that my complaint has NOT been resolved because:
The business claims that my compliant is being handled by their regulatory agency and that they will publish their findingsThis statement does not resolve my underlying complaint.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:At this time, my complaint, ID *** regarding Consolidated Edison Company of New York, Inchas been resolved
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,*** ***