Famsa

MsR*** spoke with *** *** and explained that following a review of multiple telephone contacts between the customer and the Company it was determined that the customer was made aware of the status of the account on multiple occasions. She explained
the reason service was interrupted, and explained the timeframe that we have for service reconnection following the receipt of payment

Revdex.com:At this time, I have not been contacted by Consolidated Edison Company of New York, Inc. regarding complaint ID ***.Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
We reject their explanation and demand that they return to honor their advertisement for a free wifi thermostat
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Disputes of Shared Meter conditions, findings, fees, etcare handled in line with Shared Meter Law and must be addressed through the New York State Public Service CommissionWe will make our records available for their review and await their determination

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and hope that the matter will be resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

MsB*** spoke with *** *** directly on September *, and explained to the customer that even though she had AMR
equipment for her electric meter she lived in an area of the Bronx where meters used to be read by monthly, so her account was still coded as suchThis would result in every other bill the customer receives being an estimatedIn addition, she does not have AMR equipment for her gas meter, so access is still required to obtain an actual readingMsB*** scheduled an appointment with *** *** for Wednesday, September *** to have AMR equipment installed at the customer’s premisesThis will allow her meter to be read remotely every month, in addition the coding was changed to ensure that her account is billed to actual readings each month Thank you

We attempted to contact *** *** on Friday, May *** but were unsucceful*** ***' issue was also discussed with a representative of hers in March 2015, when the inquiry came through our Public Affairs departmentAccording to our records, the customer did close their account on 12/**/13, but
we continued to record usage and went out on 10/**/to turn off the meterAt that time, we were advised in the field that *** *** *** was still thereWe placed the customer back on record effective 12/**/We called the customer and advised her of this and that she would be back billedThe customer has since closedtheir account as of 11/**/and since that time we have continued to record usage though there is no one on record. We called the management company on March *, and spoke with a memeber of *** *** staff who verified that *** *** is still on file with themThe official owner of the unit is a *** *** and according to the management agent multiple members of the *** family lives there

*** ***’s balance was reduced by 25% from $to $To prevent this issue in the future MsR*** offered to have Automated Meter Reading equipment (AMR) installed at the premisesSince *** *** is a tenant she has to discuss the installation of new meters with her landlord
In the interim MsR*** explained how *** *** can submit her own meter readings on a monthly basis *** *** was also provided with a month payment agreement for the balance of $

It has been confirmed that there is a clear access issue present at this location, which is preventing us from reading the meter(s)The issue that is preventing access is the presence of asbestos in the basement where the meters are locatedOnce the asbestos is removed we will be able to
resume physically reading the meter Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
Sabor Resturant & Bakery Sabor Resturant & Bakery

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
this is what I believe con ed is saying that the bill they sent me they sent me a inaccurate bill for $1,571.95 and left off charges for the months of 7/**/to 8/**/16 (213.83) and 8/**/to 9/**/($218.07) and only included the $for the time 9/**/to 10/**/16.?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We apologize for the inconvenience you experienced in relation to the adjustment made on your accountYour meter was equipped with a remote reading device which allowed us to read your meter from outside without needed physical access to the meter in your homeIt was determined earlier this
year that this device was malfunctioning, and your bills were being estimatedEven though the device itself was not transmitting your reading, the meter itself was accurately recording your consumptionDue to this when we read the meter itself we were able to determine what you actually used, this resulted in a cancellation of estimated bills from the period of December **, to April **, for $3,We then rebilled the account from December **, to May **, for $5,038.85. On July *, we replaced your meter with Automated Meter Reading equipmentThis allows us to read your meter without entering your premises, but no additional equipment, aside from the meter, is requiredOur records indicate that on September **, you entered into a payment agreement for $per month plus current chargesThe next payment for that agreement is due October **, 2015.Again we apologize for any inconvenience you have been caused

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

We have received your inquiry through the Revdex.com regarding estimated bills
In your complaint, you requested a meter inspection and a billing adjustmentA review of our records show we inspected your electric meter on July **, and found the meter is recording accurately
Based on the most recent readings obtained, your previous bills, for $774.84, have been cancelled and your account was rebilled $
Due to the balance present at the time of the adjustment your current balance is $162.95, which is due by August **, If you have any questions or would like to make arrangements to pay the amount in installments, please call *** *** at ###-###-####
Sincerely,
Con Edison
Executive Action Group

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I did speak to *** ***, and I accepted the offer but that does not mean I am satisfied. This is a big corporation that is taken advantage of businesses by setting high price for their service. They charge a deposit that is outrages for a small business to complied with. They pick an amount for a deposit without review what really is happening in the establishment. Most small business are own by immigrants that do not know the laws and their rights. So Con Ed is taking advantage of all small business including my small business. If Revdex.com would reconsidered review Con Edison's policy for small businesses, I think it would help a lot of small business open their business with more confident and more capital in their packets to use to grow their business.Thanking you in advance for all your help. In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
Sabor Resturant & Bakery Sabor Resturant & Bakery

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[It does not resolve my complaint.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
And how do I get reassurance that the marking will be removed -- whenever
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved on Wednesday July ***
Sincerely,
*** ***