Famsa

Spoke with *** *** in regard to his complaintHe discovered that his two air conditioners in his apartment were responsible for the seasonal usage he was billed forUnfortunately we are not able to grant his request to adjust his summer bill that ranges between and kilowatt
hours to under kilowatt hours

Our records indicate that an Estimated Time of Restoration (ETR) was provided as soon as one became available, and the ETR was updated as new information became availableUnfortunately, an ETR cannot be provided until an initial assessment is made and if additional issue(s) arise or are discovered during restoration that estimated time is subject to changeWe apologize if you feel that we misinformed you in anyway; we make every attempt to respond accurately to status requests based on the information that we have available to us at the time

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
No one spoke to us about when we will be getting gas[Your Answer Here]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

MsR*** spoke with *** *** on 12/**/and advised her all no access fees will be removed from her account and an appointment will be set up to have an Automated Meter Reader installed. All total of $in no access fees were removed and a remaining balance of
$will be debited from checking account on file on 1/*/17. On 1/*/17 an appointment was set up for 1/*/to install the AMR*** *** was satisfied

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
waiting to here back from pscwill know further when I am contacted
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

According to our records *** *** gas meter was exchanged on January **, 2016; however, our system was not updated to reflect the new meterResulting in the customer receiving estimated gas bills in January, February, and MarchThe meter exchange was posted in April and the account was
adjusted based on readings obtained in April*** *** current balance is $93.41, following receipt of her payment on April *** for $Thank you If *** *** has any questions she can contact *** *** at ###-###-#### Thank you *** ** ***
*** * *** *** ***
* *** *** ***
*** *** ** ***

*** *** spoke with *** on 02/**/in regards to his Revdex.com complaint #***She explained his account was blocked
due to several invalid debit card payment attempts*** *** also explained *** ** does not charge customers for making payments for credit card payments, so we utilize a third party vendor, which does have a processing feeHe was advised the block has removed from his account

Due to adverse weather condition estimated bills were generated for the past two monthsAlthough *** *** tried to provide a reading on the regular cycle of 3/**/17, being that the estimated bills were higher than the reading he was providing to our system it was unable to post. ***
*** did cancel both of the estimated bills and rebilled *** *** account using his readingAn adjusted bill of $was generated and sent to *** *** *** called *** *** to explain and apologize for the inconvenienceHe was satisfied and had no further questions

MsR*** spoke with *** *** both on February **, and February **, She discussed in length his billing dating back to through to current as per his requestShe also explained how an AMR meter functions*** *** acknowledged receiving the AMR letter sent on January **,
by MsR*** and expressed being satisfied at the momentHe continued to state he may have questions in the futureHe has MsR***’s direct number should he have any further questions

*** *** attempted several times to reach *** *** with no successThe number he provided rings times and then goes into a fast busy

*** *** spoke with *** ***, and explained the initial billing adjustment and apologized for the errorShe also discussed the subsequent adjustment based on the customer reading providedWe have also referred this issue to our field department to determine the source of the erroneous
reading, and will take the appropriate steps to prevent issues like this from occurring in the futureAgain, we apologize for any inconvenience this has caused

At this time, I have been contacted directly by Consolidated Edison Company of New York, Inc. regarding complaint ID ***, however my complaint has NOT been resolved because:
[Your Answer Here.no refund
In order for the Revdex.com to appropriately process your
response, you MUST answer the question above
Sincerely,
*** ***

*** *** was happy with *** ***’s assistance

*** ***, MrsP*** attempted to contact you today in regards to your inquiry and complaint in regards to the no access fees, but was unable to reach you. She left a detailed message with her contact information to discuss your concern.We apologized for any inconvenience this has caused you and after reviewing your account found the no access charges, in the amount of $75.00, were reversed on 07/**/

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I do not intend nor can afford the bill for the simple reason that "I did not sign any contract with any energy supplier other than Con EdisonIndeed I've spoken with a representative of Con Edison and rejected the payment planAt this point, I am keeping all my options open, including contacting the office of the State Attorney General
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We apologize for the delay in updating our records; gas meter number *** was removed from the 1FL account and set to your Public Lighting account effective September *, 2015, as per your requestYou will receive your updated bills shortly

We apologize for the inconvenience experiencedThe payment of $was located and will be applied to *** ***'s account shortlyThe payment was made to account number ***, which is the account number the customer also references in their complaintThis account number is
incorrect, the correct account number, which is also displayed on the customer's bill, is ***The inputting of the incorrect account number when the payment was made led to the payment being misappliedIn addition, a service fee was charged for the payment because the payment was made through our third party payment processing vendor ***To avoid paying a fee a payment can be made via check over the phone or online at ***In addition, monthly bills on the account average $300-$per month and will increase during the winter, since the customer is responsible for their own heatThat being said the bill for $1,issued in September represents three months of usage, for the period of June *, 2015-September *, Since that time two payments have been received, and the payment of $will be applied shortly

Following a field investigation on November **, it was confirmed that the customer's space was being used for residential purposesThe customer's service classification has been adjusted and the billing has been cancelled at rebilled at the residential rateThere is currently a credit on the
account for $The deposit will be refunded shortly, since a new occupant has taken overWe apologize for any inconvenience caused by this matter

We purchased a dinning room set back in Sept 2013, along with a year warranty In Sept of I had a service call guy come out to look at the chairs and they told my father in law that they would take pics and to call when they are rip completely After calling for about weeks and getting the run around I finally spoke to a nancy or norma who told me that they could replace my chairs but the chairs would not match When I explained that is not acceptable she said well you are lucky that I am willing to do that so I asked for a manger to call meIts been since OCt and I can't get any one to call me back or replace the furintureI've been calling the warehouse but no one answerswhen I called billing/customer service they tell me someone should call back within hours can someone please help

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my
complaint has NOT been resolved because:
[Your Answer Here]I have finally spoken to *** *** a month after continuously trying to contact someone to help at *** ** regarding this issue and his response was that that is the electric I used and that is the correct bill and they do not have any sort of breakdown on individual dates or amounts ive used and that I should contact the solar company that I use because its probably an issue with themThe supervisor, *** *** from the solar company was on the phone a&p the same time as I was speaking to *** ***Once ** *** was made aware that the solar panel company was on the phone he began to stutter and hadtrouble composing himself, but tried telling him what he told meThey both argued for a few minutes and then *** *** said "hold on" and the phone soon disconnected after. He called me back about minutes later to tell me that they will change the meter as per the solar company which they did and left it at thatI will be going further and contacting the state dept to get this resolved
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***