Famsa

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Con Edison is again not telling the truthI got a voice message from a person named *** two days ago and spoke to him, he promised to get the problem fixed by next TuesdayNo other person called from Con Edison until today when another person, a woman called from Con Edison saying she is looking into the problemWhen I told her that a dozen people promised to look into the matter and we still don't have our electricity service restored, she seemed just as clueless as the othersTerrible company
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

MsR*** contacted *** *** to further address her complaint of a possible diversion of service on her meter. *** *** was offered several appointment time slots, but she stated she is not willing to wait all day for appointmentShe stated works from 11am-11pm every
day. MsR*** did offer a shorter time frame, from 8am-10am, but *** *** declined again stating she will not sit around to wait for us to investigate her complaintShe stated she will continue to communicate with the Revdex.com and terminated the call

*** *** spoke with *** *** in regards to her high bill complaintShe is implying she is paying for the wrong meter*** *** reviewed the billing with the customer, even comparing her current usage with past history*** *** was advised she is using less
electricity now than in the past*** ***’s complaints have been previously addressed; however, she still insists we have not done anything to address her concernsWe verified her gas service on 1/**/and found her meter working correctly and no diversion of serviceWe again verified her electric & gas meters on 8/*/13, again finding both meters working correctly and no diversion of service** *** addressed her questions in regards to an adjusted bill sent back in and explained the bill was correctedA subsequent reading obtained proved she was under billed, not overbilled *** *** stated she was not satisfied with any of the assistance and explanations given to address her concerns

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The response sent is a BOLD FACE LIE! I have proof that my bank statements were sent, but no one wanted to sign for it as is was sent certifiedThe *** representative called my home on Tuesday, May **, and I told my nanny to tell them to respond to me in writing which they refuse to do so. I want them to refund ALL OF THE MONEY THEY OVER CHARGED METHAT IS THE ONLY RESOLUTION I WILL ACCEPTRegards,*** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

*** ***, We understand you are concerned with the information you received in regards to the fees associated with the stop payments on your accountWe apologize for the confusion, as you stated the first representative you spoke to advised you the fees were due to insufficient funds from checks
received*** *** spoke with you today (09/**/17) and explained the returned checks were indeed due to stop checks and not insufficient funds and the fees were applied appropriatelyShe also advised there was a history of stop payments on the account, which can only be initiated by the customer to the bankIf the stop checks were initiated via bank error, please supply a letter from the bank and we can have the fees removedThank you for submitting your inquiryWe hope this resolves your concern

As previously advised the customer's claim has been reviewed, and a determination has been made not to provide reimbursementIf the customer continues to disagree with our findings they can pursue the issue further through either the New York State Public Service Commission or small claims court

The equipment that was deficient was the control wiring within the area that the new thermostat was to be installedDuring the field visit after performing the removal ofthe old pager style control box and thermostat, the technician attempted to install the new systemThat is when it was discovered that at least one wire within the control wiring was deficient and the installation could not be completedAs a result, the technician re-installed and tested the old system to ensure that it was still operational and everything was left as isBefore leaving this was all explained, and when you inquired about why we were not installing the missing cable (between boilerand thermostat) it was further explained that it was not part of the scope of Con Ed’s contract and this equipment is your responsibility. Guidance was also provided the next step once this was completed

MsR*** called with *** *** *** at ###-###-####. The woman who answered the phone at first stated *** *** was not availableAfter MsR*** identified herself as a Con Edison Employees returning her call concerning her Revdex.com inquiry she claimed not knowing
anybody by that name. MsR*** also called the secondary number provided, ###-###-####, and received an auto response that the number was not in service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
This is an incomplete response. They have not addressed my issues at all. Since they do not intend to resolve my issue, I want a check for the cost of me buying this on my own and installing it.Either they return to my home within business days to complete this installation or send me a check.This was NOT about the $credit, that was clear that it was not for existing users of their old installed thermostat
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

This complaint is in reference to the sales practices of ***s. Con Edison does not regulate ***s, they are approved and regulated by the New York State Public Service Commission(PSC)Please contact the PSC to address your concerns

*** *** spoke with *** *** today over the phone and explained the billing and adjustments that took place on the account*** *** remained unhappy following the explanation, and as a courtesy *** *** waived the disputed amount of $*** *** will send a statement to ***
***, via email, tomorrow reflecting the credit of $

*** *** attempted to contact *** *** multiple times, unfortunately she was unsuccessful in speaking with her* *** *** did leave a voicemail for a return call following our first attempt to reach her, but we have not been able to reach her since that time*** *** can be reached at
###-###-####

Our records indicate that the electrical problems
mentioned in your current rebuttal have been corrected and the billing for the
account is accurateThe remote device affixed to the premises not functioning
had no impact on the ability of the meter itself to recordThis again, is the
reason that we were able to obtain a reading once access to the meter was
grantedOur records also indicate that we were provided access by the
individual mentioned in our previous responseIf you would like
to pursue this issue or your previous PSC complaint further you may
contact the PSC and we will be sure to make our records available to them

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
[redacted] called and was told that I would not return until 8PM on Monday, April **, 2017, and she stated that it would be too late to call her back. On April **, 2017, I had classes and was out the entire day.  [redacted] never opened the bank statements that she requested, which was mailed return receipt to her on April *, 2017. Ms Rodriguez never responded to my mail.   [redacted] have been taking the payments twice a month as I had agreed in the past for [redacted] to take the funds automatically from my account.  On March **, 2017 they took $134.60 (which was February and March), which they were not authorized to do so, and also April **, 2017 [redacted] withdrew $54 from my account.  On April ** I paid the bill they sent me of 152.27, which consist of both March and April bill. On April **, 2017 I went to my bank to put a stop to the automatic withdrawals from [redacted]. I want a FULL REFUND OF ALL THE EXTRA PAYMENTS CHARGED ERRONEOUSLY.  
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

According to our records a block is not currently present on [redacted]'s account for check payments. Ms. R[redacted] attempted to contact the customer to arrange for him to attempt his next payment over the phone or online while she was on the phone with him, but she was unsuccessful in reaching...

the customer. She has left her direct contact information, and can be reached at ###-###-#### if the customer has additional concerns.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Please provide me with proof of positive asbestos testing via written evaluation by an accredited industrial hygiene firm describing the asbestos location, extent of damage, and recommendations for correction or prevention.  The landlord has not notified the tenants  that asbestos was found in the basement and I would like to ensure Con Edison's explanation is valid. The most recent NYC Department inspection was conducted on February **, 2016. ]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

No one has called me so far to set up an appointment for appliance pickup despite the promise.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted],  [redacted] states he spoke with you and explained we would not be able to honor her rebate as per the program guidelines. He stated he provided you with his manager’s contact information for any follow-up questions.

[redacted] spoke with [redacted] and provided the same information he was already given on an email sent by District Manager on Friday, November **. Gas Construction Dept is in the process of obtaining a permit from DOT once obtained an appt will be set up. She advised him she will follow up...

with him by next week. [redacted] issued

According to our records, our Energy Services Department has been in contact with the plumber working on the job. As recently as today, the plumber advised that he has not begun installing the meter bar needed to turn the gas on. He is waiting on authorization on the customer's side to begin work....

Once the work is complete the plumber will then have to file the necessary paperwork for an appointment to be scheduled for final inspection.