Famsa

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 Con Edison has admitted that they have provided me with low voltage service service which damaged my equipment.I met with technicians who confirmed that the problem was coming from Con Edison's lines.  Due to these facts Con Edison should not refuse a reimbursement and note that my only option is small claims court.  They are not cooperating or even offering to speak about the damage.  Rather, they ask for a detailed list of the damage and monetary costs and then tell me that they will not reimburse anyone due to the rates that are mandated on them by state.  One thing has nothing to do with the other and it shows poor business practices. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We apologize for any confusion and would like to ensure clarity in regards to your concerns. There was a deposit request generated due to past due bills, but it has been refunded back to your account. You did not owe a balance from your previous account; instead you had a credit of $250.00, which was transferred on December [redacted] 2015 to your current account. Your previous account is permanently closed. Please find the attached billing statements from both accounts for your records.  We also acknowledged in our previous responses that you chose [redacted] as of May [redacted] 2017 and they would need your current account number in order to process your request to switch. Please contact [redacted] at ###-###-#### if you would like further confirmation.Thank you kindly,Anna

Revdex.com:
I have reviewed the response made by the...

business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 As I told the last Con Ed case worker that called I cannot close this case until we have a significant amount of rain to see if it the first step to this process fixed the issue. This is something that may need to happen in stages so I cannot close and say this problem was fixed as it may have multiple movable parts.I can say that the technicians that came were very professional, worked hard and told me that we need to now see what happens after a heavy rainfall. If it still leaks Con Ed will need to work with the water utility as a crack could be flooding their conduit line. [redacted]  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted]...

[redacted] spoke with the customer on May **, 2016, and lowered the deposit amount being requested on the account. She also established a payment agreement to allow the deposit amount to be paid in installments over four months. The customer was satisfied, and will be remitting a payment for $1,771.00 on May **, 2016 to bring the bill balance of the account to zero.

We apologize for the continued inconvenience. Our records indicate that a complaint was made with the New York State Public Service Commission on October **, 2015. The account is currently under review. We will make our records available.

Ms. B[redacted] spoke with [redacted] on October *, 2015 and explained the Company process when a tenant moves out of a rental unit. The electric and gas meters for the unit in question were physically turned off on September *, 2015 and a bill was not assessed to [redacted] at any point since her tenant...

moved out, on August **, 2015, for services for that premises.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

[redacted], from the Net Metering group, spoke with the customer regarding his concerns and explained the billing to him on October *, 2015.

[redacted] we apologize for the inconvenience you experienced, and the confusion surrounding your payment agreement. A review of the communications that took place surrounding your previous payment arrangement did not indicate that you were advised that your account would be protected from service interruption following a payment of $80.00. Our records do indicate that a payment agreement was established which required installments of $80.00 per month, but the remaining down payment to activate the agreement was greater than that amount. Since that time a new payment agreement was established, and a payment of $146.36 was due on July [redacted]. Again, we apologize for the confusion surrounding your previous payment agreement.

[redacted] [redacted] left a message for [redacted] in regard to Revdex.com complaint #[redacted]. Our records show the account has an active payment arrangement and the complaint appears to be resolved. However, [redacted] left her direct contact information asking [redacted] to call be back if our assistance is still needed.  Con EdisonExecutive Action Group

According to our records, this customer has already contacted the New York State Public Service Commission regarding this issue. We will make our records available for their review and await their determination.

[redacted] spoke with [redacted] yesterday, and established multiple accounts as per his request. Service was turned on for all accounts last night, and [redacted] confirmed with [redacted] earlier today that service was on.

[redacted] spoke with [redacted] on October *, 2015 and apologized for the experience she had with our Customer Service Representative. This level of service is not in line with our goal of providing an excellent customer experience to our customers. We will review the interaction and thank [redacted]...

for making us aware of it, so we can improve. In addition, a payment for $*86.34 posted on October *, 2015. The current balance on the account is $158.03.

The markings are on the sidewalks to indicate the presence of certain underground structures. Though work is taking place in the street markers still need to be placed on the sidewalk to indicate where piping, valves, and other related underground equipment is located.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
 
 I did not state I will not sit around to have this investigated . She stayed she can give me a slot from 8-10 I stayed I have to start work at 11 and if they get here at 10 won't work I leave at 1015 for work . She did not give me an answer of why she has to come here my Meter is outside 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

According to our records, a field crew addressed the issue at the premises on December *, 2015. A follow-up call was made to the customer on December *, 2015 to confirm that work was completed to the customer's satisfaction.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I DO NOT ACCEPT THIS RESPONCE BECAUSE, I HAVE RIGHTS TOO AND MRS H[redacted] REFUSING ME THE RIGHT TO HAVING ELECTRIC AT MY HOME BECAUSE THE OWNER OWES MONEY ON HER BILL IS NOT A REASON TO REFUSE ME TO OPEN SERVICE IN MY NAME WHEN I DONT OWE MONEY TO CON EDISON IS VIOLATING MY RIGHTS AS A CONSUMER.  ACCORDING TO MY RESEARCH UNDER THE PUBLIC SERVICE COMMISSIONS WEBSITE  SERVICE CAN BE DENIED IF A PERSON OWES MONEY ON ANY PREVIOUS ACCOUNTS WHICH I DONT. IT ALSO STATES THAT IF WHERE YOU LIVE YOUR ELECTRIC BILL IS INCLUDED IN YOUR RENT AND THE LANDLORD IS DUE FOR SHUT OFF FOR NON PAYMENT IT ENCOURAGES YOU TO CALL YOUR LOCAL ELECTRIC COMPANY WHICH IS CON ED FOR ME AND THEY WILL WORK WITH YOU TO HAVE THE ELEC ACCOUNT UNDER YOUR OWN NAME TO AVOID LOSING POWER BECAUSE THE HOMEOWNER OWES MONEY AND IS DUE FOR SHUT OFF.  SO MY POINT TO THIS IS WHERE IS MRS H[redacted] WORKING WITH ME THEY HAVE NOT OFFERED TO WORK WITH ME TO SOLVE THIS SITUATION THAT DOESNT EVEN INVOLVE ME IT INVOLVES OTHER PEOPLE. WHAT AM I SUPPOSE TO DO NO WHEN THE HOMEOWNER/LANDLORD CAN HAVE THE SERVICE TURNED OFF AT ANY TIME AND WORK OUT A PAYMENT WITH CONED AT THE MEANTIME MY FAMILY AND I ARE SUPPOSE TO WHAT SIT HERE WITH NO POWER MEANWHILE I HAVE MINOR CHILDREN AND A  WIFE ON DISABILITY OR AM I SUPPOSE TO MOVE AND THIS TIME MAKE SURE WHEREEVER I GO THERE IS NO MONEY OWED TO CONED. WHATS THE SOLUTION IN THIS MATTER BEACAUSE THEY HAVE NOT GIVEN ME NOT ONE THAT PERTAINS TO ME. ALL I KEEP HEARING ABOUT IS WHAT OTHERS OWE TO CONED WHICH HAS NOTHING TO DO WITH ME. I ASKED THE LANDLORD AND SHE SAID THAT SHE IS THE ONLY ONE WHO OWES MONEY AND HAS EVERY INTENTION ON PAYING THE ACCOUNT ONCE ITS CORRECTED TO WHAT SHE OWES BECAUSE MY BILL HAS BEEN BILLING TO HER ACCOUNT. WHAT OTHER PERSON COULD OWE MONEY THAT THERE TALIKING ABOUNT IF THE LANDLORD HAS HAD THIS ACCONT FROM WHAT SHE TOLD ME AT LEAST 8 YEARS IF NOT MORE. NO MATTER WHICH WAY YOU LOOK AT THIS SITUATION I WANT AN ANSWER THAT IS A SOLUTION PERTAINING TO ME OPENING SERVICE IN MY NAME AT THIS LOCATION. I DONT SEE HOW YOU CAN LEAVE A FAMILY WITH NO POWER BECAUSE OF WHAT OTHER PEOPLE OWE.
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 The question is who the paint is on the SIDEWALK.  Work is only being carried out on blacktop areas
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We understand you spoke with [redacted] from the Executive Action Group at length regarding the status of your account. [redacted] explained the balance due and provided you with a detailed statement of how the balance accrued. She also advised you that the name cannot be changed on the account...

until the overdue balance is settled. In addition, she advised you that the balance due is $5, 519.65 and the last payment received on the account was in June **, 2014 for $400.00. You state that you have been making payments directly to your mother Evandey Barrows; however, those payments are not reflected on the account. If there are any payment discrepancies with our records, please contact [redacted] to have your account corrected.
There is currently a disconnection notice is still in effect for $2,213.31, which represents past due bills. This notice has been in effect since June **, 2015. In order to prevent your service from being turned off, payment should be made immediately and proof of payment must be received.

Sincerely,
Con Edison
Executive Action Group