Famsa

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 Phone records will reveal that this initial conversation I had with Con Edison told me that if I paid 80 dollars I would be o.k. with disconnection until my bill was received. Once I received the Bill I immediately paid it. My records show that I pay ConEd monthly. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Ms. R[redacted] spoke with [redacted] who very concerned about permanent repairs which are still not completed As per the last update in our Customer Relationship Management System reports ([redacted]) we found there was an appointment set up for 11/**/16 which was...

cancelled on the same day by the customer. Further research found the appointment was cancelled by [redacted]’s neighbor at [redacted] stated he had no knowledge that the neighbor cancelled the appointment. Ms. R[redacted] issued an escalation through our Customer Relationship Management System (CRMS) and advised [redacted] someone will contact him to further assist with his inquiry.

Recap:  [redacted] is disputing the Diversion of Service information we sent to him and his landlord on 03/**/17 which detailed the minimal shared meter  threshold of 75 kwhrs per month.  The letter advised the amount billed is legally defined as minimal shared usage.  We...

estimated the customers shared  meter usage to be 45 kwhrs per month at a minimal cost of $11.94 from an unknown source on 02/**/17 the day of our field visit.  Customer claims he made his own calculations and attached a link via an excel document which we are unable open.  In his complaint # [redacted] he  disputes the minimal usage found and claims there is a discrepancy in our findings.  [redacted] believes the diversion of service meets the billable  threshold, and is requesting compensation in the amount of $305.00.  Adjustment is not warranted.  Furthermore the letter directs the customer to the Public Service Commission if they wish to dispute the determination; along with instructions on how to  appeal.  [redacted] attempted to call the [redacted] 2 times at number provided on complaint (###-###-####), but there was no answer and no voice mail  options. [redacted] reached out to ###-###-####; which is the number on our system for Georgina Piano, the secondary tenant on account.  She advised I  should contact [redacted] he is the one who made the complaint.

[redacted] of our personal service department, has received your Identity Theft Claim and mailed a response on September **, 2017. We have also attached the letter for your records. Based on the documents received we are glad to report that we have determined you are not responsible...

for the charges of $229.25 associated with the address in question. We apologize for any inconvenience this may have caused you and hope the letter you receive will be beneficial in resolving any issues you may have encountered with any of the credit bureaus as well as with the collection agency.
If you should have any questions or should need any further assistance please call us at [redacted]. However, if you prefer, you may also contact [redacted] directly Monday through Thursday between 8:00am-4:00pm at ###-###-####.

In reviewing your inquiry we have concluded your agreement was broken due to nonpayment. If you require another agreement to assist with paying down your balance you can contact us at [redacted]; at which time your account will be reviewed for agreement eligibility.  Anna M. S[redacted]Supervisor – Executive Action Group

Ms. R[redacted] spoke with [redacted] and explained in detail the bills and payment plan set up on the account. She was under the impression the $300.00 deposit was recently added. Ms. R[redacted] explained it is the same deposit that was assessed onto the account when  the service was...

disconnected, due to non-payment, in August of 2016. [redacted] was advised a payment of $100.00 to bring the agreement current and by 3/**/17 an additional payment of $387.37 is due to keep the agreement from voiding. Ms. R[redacted] also offered  to waive the deposit if she brings the account current by paying either the overdue bills for $407.34 or the full balance of $694.71. She stated will continue with the payment plan for now. [redacted] thanked Ms. R[redacted] for the explanation. Ms. R[redacted] also provided  her direct number should [redacted] decides to pay the full amount of the bills to have the deposit waived or for any further questions or concerns.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Our inspector met with the customer on the afternoon of Tuesday, November [redacted] regarding the expedition of restoration of his driveway. As of our last contact with [redacted] he was satisfied with our response.

Revdex.com:At this time, I have not been contacted by Consolidated Edison Company of New York, Inc. regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I was assured by telephone and email that the issue of a balance due of $14.19 was resolved and credited to my account on February **, 2016 from a customer service representative, Mrs. R[redacted]. My most recent statement dated March *, 2016, which I just received in the mail does not reflect this. The statement claims there is a remaining balance of $14.19. According to your records (Revdex.com. Complaint # [redacted]) ConEdison stated they resolved the issue but they have not?? I hope this is published, shame on conEdison. I want a corrected bill statement reflecting the credit and the correct amount I owe for current electricity and gas usage. I need a corrected bill before the next billing cycle because it is my only proof that they are resolving this issue. Clearly the emails do not reach the computers that generate the bill. Thank You, [redacted]
 
Sincerely,
[redacted]

Ms. H[redacted] was unsuccessful in her attempt to contact [redacted] at the number you provided, to discuss her concerns; however, we will address your concerns in this response. She questioned the reasoning behind a security deposit being assessed to her account for...

$165.00.  A review of the account shows that since January 2016, the account had a total of four (4) late payments. Payment is due upon receipt of the bill, and is considered late if it is not received by the time the next bill is prepared. Late charges will be added to any bill that is not paid within 23 days after it is sent. In addition, if two or more late payments are made within the past 12 months you are assessed a deposit. This is in compliance with the Public Service Commission Home Energy Fair Practices Act (HEFPA), which states that a utility may require a deposit from a customer as a condition of service if the customer is delinquent in payment of his or her utility bills. The account is then monitored for twelve months consecutively to ensure that the monthly payments are made on time. If payments are made on time during this period, the deposit is refunded. As a courtesy, we have waived the deposit request for $165.00. The account now reflects a credit of $81.74. To avoid a turn off notice with the request for a deposit in the future, please pay your bill upon receipt.

We apologize for the frustration this matter has caused you, and are disappointed to hear about some of the interactions you had with our staff. This is not in line with our goal of creating an excellent customer experience, and we will review all interactions related to your complaint and take...

appropriate action.A review of our records show that on January **, 2016 the additional missing payment of $282.27 was located and applied to the account. All late payment charges were previously reversed, and the current balance on the account is $106.19. There is an extension on the account until February *, 2016 for payment of the current bill. Attached is a detailed statement of the account.

In reviewing [redacted]’s account we have confirmed she is no longer enrolled with an ESCO (Energy Service Company) provider as of 04/**/17 and her account has been de-enrolled from direct payment as of March 2017. The last payments received were checks and received via regular mail. The last written correspondence we received from [redacted] was post marked 04/**/17 and it contained a check # 5272 in the amount of $152.27, which paid her Con Edison balance in full as of 04/**/17. We did not receive any bank statements to date.

Revdex.com:At this time, I have not been contacted by Consolidated Edison Company of New York, Inc. regarding complaint ID [redacted]. Therefore I decided to loose a day at work on July the [redacted] to allow the inspection. I contacted ConEd to verify at 10am and was told that I was...

scheduled and that they had no way of contacting their field agent to verify the time of the visit. Around 12n I noticed the ConEd filed tech checking meters and asked was he scheduled to make an internal inspection and he stated that he had no knowledge of any internal inspections. I than contacted the main Con office a second time and they was unsure where the communication issue occurred and stated the field tech was supposed to make the inspection. I asked if they can send someone back, because I could not afford to loose another day's work, and they again stated that there was no way to contact the field agent. They said they would take off the $75 charged  and cancel any further request for internal inspection. Unfortunate it was a wasted day for me and I lost $485 of compensation for that single day, without an inspection.Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT resolved. The payment agreement is for $100 per month not $80 so your response is invalid. As well I paid 119.19 today for which I was billed for and not 146. There seems to be a lot of errors in what you have disclosed as there was when I initially agreed to the 80 agreememt, paid it and waa eventually shut off. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

As was stated in our prior responses the period of time the customer is being held resposible for is inline with the information she has provided both over the phone and in writing regarding the timeframe in, which she evicted the previous occupant. We have no additional information to add.

Revdex.com:At this time, I have not been contacted by Consolidated Edison Company of New York, Inc. regarding complaint ID [redacted].Sincerely,[redacted]

SCSR Rodriguez spoke with [redacted] and advised him based on our records it indicates on 10/**/16 we received an enrollment request from [redacted]. [redacted] currently has Constellation Energy as his supplier. He contacted us on 11/*/16 and as per his request we processed the pending...

enrollment with [redacted]. Since the enrollment did not take place a fee should not be charged to the customer. He does have a pending de-enrollment with his current supplier, since he wishes to stay with them advised him to contact them and let them know in order for them to reach out to us and have the pending enrollment for 11/**/16 cancelled. As a proactive measure advised him once his status is reinstated with Constellation Energy he can request to place a block on the account. Customer was satisfied and had no further concerns

After carefully reviewing [redacted] account we found no record of [redacted] requesting to close this account. [redacted] repeatedly provided conflicting information. He stated his landlord may have stolen his information to open the account, but when we advised him of the identity theft...

process he changed his story to state he opened the account and closed it when he moved out. He claims he just recently found out about this balance through a bill received via email ([redacted]). However, our records shows this email address has never been on file. The current email on the account is not the one provided by [redacted] earlier. It has been on record since the account was established and has never been changed. Also, the account has been on electronic billing since it was opened Further review found no calls were received in regards to any request to close this account.  Consequently the account does not warrant any adjustment.