Famsa

[redacted] spoke with Ms. W[redacted] on March **, 2016, and explained that the balance she is seeing on her bills is not reflective of a single month of service but rather new bills and arrears because her payments are not being received timely or for the total amount due. When a balance is...

carried over this also results in deposit requests being assessed. [redacted] enrolled Ms. W[redacted] in DPP and waived the pending deposit request on the account. She also took a payment for the outstanding balance. Now that the customer is on DPP payments will automatically be deducted ensuring that all payments will be timely going forward.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

ConEd was provided all the necessary information to make the switch to clean energy multiple times over the past two years and simply did not do so, without justification or excuse.  Their current reply that we are welcome to try again does not resolve the issue.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Our records indicate that your claim is being honored by your insurance company, Travelers. Once your claim is processed Travelers will contact the Company directly regarding subrogation.Thank youAntoya E. D[redacted]Supervisor • [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your previous response stated that the documents were forwarded to con Edison for notation on March [redacted].  Do you have an ETA on when this will be resolved? I do not want to close this Revdex.com case until all items of my concerns are addressed. Come August it will be two years  since con Edison has made a physical meter reading for our building.]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

At this time, any additional correspondence and compensation would need to be discussed and arranged by your insurance representatives and our legal and claims staff.   We cannot honor your customer initiated claim since it was already covered through another channel. Your insurance company may continue to discuss this issue with the Company.

EAG SCSR Ms. R[redacted] attempted to called [redacted] at the number listed on the account. Her husband answered and suggested she call [redacted] at the number listed on Revdex.com complaint. Called customer, however Ms. R[redacted] was unable to reach her. She left a voice message with contact name and number for a callback.

Dear [redacted]: We have received your inquiry through the Revdex.com regarding your billing and payment issue and regret the inconvenience this matter has caused you. We understand that on December **, 2015, you spoke with Ms. D[redacted] and Supervisor Giron in our Customer Service Call...

Center and discussed the details of your complaint. We understand that you were unhappy with your account’s automatic enrollment in e*Bill (electronic billing). We apologize for this. Customers who pay their bills through their bank and are registered with My Account are automatically enrolled on e*Bill in an attempt to make it easier for them to receive their Con Edison bill.  Customers are sent an email notification informing them of their enrollment and instructions on how to de-enroll are contained at the bottom of the email.  You were removed from e*bill by Ms. S[redacted] on November *, 2015 and should have received a paper bill for December. Furthermore, you are requesting the $**.00 fee assessed to your account, for a returned payment of $202.00, be refunded to you. Unfortunately, we are unable to remove the fee until we receive a letter from your bank stating that the funds were available on the day the check was processed. According to our records, on December **, 2015, a complaint was filed with the New York State Public Service Commission (PSC) regarding the same issue. We will make our records available for their review and await their determination. Con Edison Executive Action Group

Dear [redacted],  We reached out to our Energy Efficiency department and was advised your rebate checks for all three thermostats should be received shortly. We apologize for the delay and any inconvenience this may have caused to you.

[redacted], Mrs. P[redacted] reviewed your inquiry and found you are eligible for an agreement on your account minus the deposit request of $335.00. She attempted to contact you, but was unsuccessful; voicemail is full. She placed a 15 day credit extension and noted your account to allow time for you to...

contact our Call Center at ###-###-#### and set up the agreement. We hope this resolves your concern.

Better...

Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I receive a call from  [redacted] of the Revdex.com last Friday.  I have called me three times this week and left a message.  He still has not returned me call. I do not believe this issued/complaint has been resolved or that this complaint can be closed. Thank you. [redacted]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Although under the current program eligibility requirements the customer does not qualify because he resides in a building that is larger than 1-4 family, we are in the process of trying to change this requirement. Since he meets all other criteria, we are in the process of scheduling his...

appointment. He has been contacted directly by the Program Manager of the Appliance Bounty Program.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I believe they're overcharging my account.  In the recommendation of ConEd representative I've obtained a licensed electrician who checked the service coming in from the road and found one of ConEd line to be dead which means they have loaded both lines on my account.  ConEd need to correct the problem and revise their bills.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted] attempted to contact [redacted] multiple times last week to discuss his concerns; unfortunately, due to a language between her and the individual that answered the phone she was unable to speak with him. [redacted] can reach [redacted] directly at ###-###-####.

Revdex.com:
I have reviewed the response made by the business in...

reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
It is being reviewed by public Comissure I want our property documents available to us. Especially the technician reports. We are being billed on incompetence by people that work at con Edison. People not taking time out to do their job. I'm not going to be penalized for someone else incompetence. I was lied to by the representive. We have letters saying our tenants called them because of a complaint of high bill. Then when I inquire. I am told they came to evaluate because we never had a final inspection  No one asked to assess our shared meter or lack off.  Which is what the fee is based on
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We apologize for the delay in adjusting your gas bill and for any inconvenience and confusion that was caused. According to our records gas charges in the amount of $270.65 were cancelled for the period of November **, 2014 to March **, 2015. The account was then rebilled for gas charges...

from November **, 2014 to May **, 2015 for $121.55 (8 therms). Your current balance is $263.16; please see the adjusted billing summary mailed on May **, 2015.Thank youSensitive Communication Group

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and this resolution is satisfactory to me and the matter has been resolved. But below are my additional comments:On May [redacted], I received a call from the executive office of Con Edison and spoke to [redacted] and I was told that I the state’s Public Service Commission, who I sent my original complaint to, granted me a $50 credit on my Con Ed account.  It was explained to me that what had happened to my account was an “error”.  After I was told by [redacted] that in the future, I can try and arrange to have access to have my meter read, I had reminded her that as far as I was still concerned, it is still Con Ed’s responsibility to get accurate meter readings thru my landlord.  I still don’t sufficiently believe that this was an “error” and that the $50 credit is insufficient.  But if this happens again, I will not consider this an “error”, no matter what explanation is given and will take legal action.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 Con Edison provided low voltage service during the dates that I listed in my complaint.  They do not dispute this fact.  As a result my equipment was damaged.  I should be reimbursed as it is the fault of their electrical wiring.  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear [redacted]:
We have received your inquiry through the Revdex.com regarding turn off notices you received.
We understand that on October **, 2015, you spoke with [redacted] from the Executive Action Group and discussed the details of your complaint. If you have any further...

questions you can contact [redacted] directly at ###-###-####.

On Tuesday, October [redacted], Ms. B[redacted] spoke with [redacted] and advised her to provide documentation supporting her claim. As of today, [redacted] has not provided any documentation nor has she reached back out to Ms. B[redacted]. [redacted] can reach Ms. B[redacted] at ###-###-#### if she has any additional...

questions or concerns.

There is currently a complaint pending regarding this issue with the New York State Public Service Commission. We will make our records available.