Famsa

Revdex.com:
I have reviewed the response made by the...

business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

they policy is unfair and they failed to accommodate service when service was perviously supplied . They company failed and acknowledged they once provided service from the listed apartment but currently does not have records available . It's been less  the five years all records should be public . They have 1st and 3rd floor on file it's completely unsatisfactory how the 2nd floor disappear from file . 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted] spoke with Mr. L** and explained the consumption history on the account. She advised that the usage may in fact be attributable to the equipment present at the premises. Mr. Liu advised that he will further discuss the issue with the owner, since some of the appliances in use were...

provided with the unit. [redacted] also offered the customer a payment agreement for the balance, if needed.

We apologize for the previous update. At the time of our response our records indicated the original timeline of repair and had not been updated to indicate both the additional work required, and the delays caused by the adverse weather experienced in the beginning of the week. Again, we apologize for this. As of this morning it has been confirmed that all work has been completed and [redacted] was contacted for confirmation. He indicated satisfaction with the work that was done.

Ms. B[redacted] spoke with Mr. G[redacted] on November **, 2015 and explained the charges on the account, including a transfer balance the customer questioned. She also emailed the customer a detailed statement for his records and review and waived all late payment charges assessed, in the amount of $5.43....

The customer's balance after all adjustments was $82.82. Since a new bill has been generated that balance is now overdue, payment for that amount should be made as soon as possible. If Mr. G[redacted] has any questions he can contact Ms. B[redacted] at ###-###-####, or email us at [redacted].

At the time of the receipt of this complaint [redacted]'s bill had already been temporarily adjusted by our Customer Service staff, on December [redacted] spoke with [redacted] on January [redacted] and explained the reason for the bill amount and advised that the customer reading provided further...

support the reading obtained on December [redacted]. A field appointment is scheduled for January [redacted] to ensure that the meter is recording properly. The customer will be made aware of our findings after that appointment takes place.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint...

has NOT been resolved because:

[Your Answer Here]
 
Im sorry to hear that but, I provided my cell phone number which is ###-###-####, I did not receive any missed calls from any unknown numbers. Perhaps she dialed the wrong number. That is the  only number that I can be reached at. Please have her try to call me again I really need this matter resolved as soon as possible.Thank you [redacted]
  
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted] was unsuccessful in speaking with the customer Ms. [redacted], using the number she provided, in regards to her complaint. [redacted] left her name and contact information for future contact in regards to this matter.

Ms. B[redacted] spoke with [redacted] earlier today regarding his concerns, provided him with the figures he was requesting, and sent him additional billing records via email.

Fully explained balance on acct and the difference between an amount reflecting on a disconnect notice and on the monthly bills. As per customer request I granted her a new agreement with lower terms as a new bill is being generated and customer needs additional time to bring account current. She...

has my direct number should she needs further assistance going forward. [redacted] was satisfied.

[redacted], Mrs. P[redacted] reached out to our electric skills group in regards to your water leak repair complaint. Mr. S[redacted], from our skills group, stated he attempted to contact you but was unsuccessful. He stated he left a voicemail providing you with his direct line to return his call and set...

up an appointment. Mrs. P[redacted] also tried to reach you to provide the above information, but as she was unsuccessful, she left you a voicemail with her direct line for contact as well. We hope this resolves your inquiry.

On January *, 2016 [redacted] reached out to the customer to further explain the adjustment that took place on the account, the customer was not available; however, a message was left. In addition, due to the circumstances a credit of $592.70, which represents 25% of the adjusted bill balance...

following the actual reading, was applied to the account. The current balance on the account is a credit of $525.89. If there are any further concerns [redacted] can be reached at ###-###-####.

We apologize for the inconvenience that you were caused and the issues you faced when our vendor visited your home. At this time we are still awaiting a detailed report from [redacted] regarding exactlywhat transpired during the field visit; however, we would like to address some of the concerns that...

you mentioned: ·      Unfortunately, Con Edison customers who already have a thermostat in place from previous thermostat programs are not eligible for the $25 “Thank you” rebate.·      We have partnered with [redacted] to administer this, and other residential programs. They are in [redacted] trucks and due to program growth some of the newer techs are using their personal vehicles until we can expand the fleet.·      Since the installers are actually [redacted] employees they have vendor ID; however, we are currently working to ensure that vendors working on behalf of Con Edison also have Con Edison issued contractor IDs.·      We will also be working with the vendor to create co-branded business cards in the event that contact information is requested.We will follow-up with you directly once we have completed our review of what specifically transpired on the date of your field appointment, we are also in the process of making arrangements to fully resolve your complaint.

[redacted], We have reviewed your inquiry and understand you are concerned with the timely receipt of your bills. Mrs. P[redacted] attempted to contact you several times today to discuss your concern, but was unsuccessful. She did leave a detailed voice message with her direct...

contact number. We apologize for any confusion you may have experienced with receiving your billing. Currently your billing is up to date and the September bill of $51.91 is due before October **, 2017.  Please reach out to Mrs. P[redacted] at ###-###-#### should you need further information in regards to your concern.

[redacted] had concerns about his automatic enrollment in LPP. On January [redacted] spoke with [redacted] and explained that on his February 2015 billing summary a solicitation offer was present advising the customer that if he paid $60.00 instead of the total amount due he would automatically...

be enrolled on our Level Payment Plan, [redacted] paid this exact amount on February **, 2015. His March 2015 billing summary welcomed him to LPP and subsequent bills all reflected the customer being enrolled on LPP. [redacted] subsequently reached his reconciliation period and now has a balance of $303.80.

Dear Sir/Madam,  To clarify, we have been receiving Electricity and Gas since moving in on September *. We have NOT received ANY bill from ConEdison, despite providing all requested information and paperwork, so we have been unable to pay anything towards the service.

Revdex.com:
I have reviewed the response made by the business in reference to...

complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
My name is [redacted]. I received a call from you, Case number [redacted]. No, this case has not been resolved. I spoke to [redacted] at ConEdison, on several occasions, who offered to take $50 off a $600 bill, claiming that they have no documentation of me calling to cancel the service. However, I do have documentation of the eviction notice that I sent to them, when I asked them to cut the service to the apartment, on Nov **. 2014 - ATTN [redacted] (No last name was given). Thank you[redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:Thank you so much!!
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

This Revdex.com complaint has been resolved. As per [redacted] request AMRs were installed at both his premises on January **, 2017. [redacted] is very satisfied with the outcome. He requested additional information about AMR technology and health concerns. A letter was emailed to the customer to...

address his concerns. He has [redacted] direct number, should he need additional assistance.

We apologize for any inconvenience that has been caused. Our records indicate that permanent repairs were made, yesterday, July [redacted].

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]