Famsa

[redacted] spoke with [redacted] on April [redacted] and advised her that following the review of her account we have removed the adjusted gas charges of $119.70. Her current balance is $44.10, and a statement was emailed to her confirming the adjustment.

[redacted] Dear [redacted], In response to your inquiry we feel it is important we advise you that we cannot compare your summer usage to prior customer’s usage. The difference as to what one customer is using to the next consist of too many variables as no one customer uses services the same as another. You advised us numerous times that you were aware the usage was due to the use of your two air conditioners. You also advised us when you monitored your air conditioning usage when they were on your meter was spinning fast. This information is consistent with your current summer usage as it has decreased since summer ended. This afore mentioned was again expressed when you spoke with Ms. H[redacted] from our Executive Action Office on 10/**/16. You advised her you were aware the cause for the high bills was the use of the two air conditioners. We reviewed your readings and verified they are based on actual readings and your account does not warrant a rebilling adjustment. Please be advised we do not control the access to the meter. If the meter is locked behind closed doors, please seek the assistance of your landlord in gaining access to view your meter readings if you would like to view the readings before or after your bill has been received. You may reach out to our [redacted] if there are any questions or concerns you have in regards to your future bills.

We apologize that the original appointment date was not kept, but work was done at the premises on June [redacted]. In addition, a voicemail was left for the customer following up on status of permanent service on June [redacted]. Again, we apologize for any inconvenience the original missed...

appointment caused.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the...

business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 They keep saying the amount of power I was charged is the actual power I used along with a lot of the same lame excuses. I also invited Ms.Hughes (that's the name of the person that answered my call) to take a look at my home with a technician if she wishes to show her that it's impossible I used the amount of power they claim I did. Of course her answer was that the condition of the apartment would have changed. I told her nothing has changed and what could I possibly have changed in this tiny apartment to use almost 1.5MW of power! And again I reminded her of 17-18 bills ConEd sent me since I moved to this apartment and none of them show a power consumption of more than 900 Kw(approximately) and again the excuses...
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Ms. R[redacted] was unable to reach [redacted] on March [redacted] at the number provided ###-###-####, to explain that the delay for service is on the owners end as [redacted]. But, due to  our privacy policy we cannot release any further customer details in regards to his request as [redacted]...

is not listed as a tenant at this location nor as a contact on any of the work orders. However,  Ms. R[redacted] left a voice message with her direct number for [redacted] to return her call.

Revdex.com:
I have reviewed the response...

made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 I never received any phone call from a [redacted] I don't have any missed calls or any messages from this contact or the from the Department itself. The number I provided is the same number that is on my account which is ###-###-####,
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

ConEd has refused to accept any reposinsibility for their illegal practices so I've notified the FTC. I've also filed a claim in Small Claims against them to resolve this matter.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We apologize for the inconvenience; however, there is currently a project taking place in your area, and even though work is not taking place directly on your block at this time the project is still ongoing. The spray paint is utilized to indicate where our facilities are, and are...

required to remain in place for safety and regulatory reasons until the entire project is completed.

[redacted] spoke with [redacted] and explained the steps necessary to have an additional meter installed in the home for the second floor. [redacted] understood, and will reach out to a licensed contractor for further assistance.

Ms. H[redacted] attempted to contact [redacted] on August [redacted] and August [redacted], but was unsuccessful. She left a message with her direct contact information, and can be reached at ###-###-#### to further discuss his concerns.

Mr. C[redacted] spoke with [redacted] and explained the Company’s position on his most current claim, he understood why we can’t...

provide financial reimbursement for a power outage caused by a fallen tree. Mr. C[redacted] offered to provide whatever information he may require to pursue putting in a claim with his home owners insurance policy, and provided his direct contact information in the event [redacted] has any additional questions.   Thank you   Antoya E. D[redacted]
[redacted]
[redacted]

[redacted] has been researching your solar billing inquiry with the assistance of our net metering department. A response will be sent to you upon completion. Thank you for submitting your inquiry and for your patience.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Yes I would like to file the form fraud must be stolen my account and I did request for disconnect service when I was move out and I can send you proof from postal office when I change the address ]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 Although what mrs h[redacted] is saying is true that we spoke keep in mind that refrigerators are plugged in whether or not we are home. If we are home its being used and we are being billed. Of we are not same tbing. I would like to know how we are being billed more however when we are away. This is always a problem. Mrs h[redacted] was very polite and professional. A con ed rep comes once a month and takes a reading. I just dont understand how numbers canalmost double when nobody is in an apartment.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

A review of the account indicates both payments were made as [redacted] stated; however, since they had the incorrect Con Edison account number they were unable to be processed.  After [redacted] submitted proof of payment to our Payment Processing Group [redacted] was able to have both...

payments manually transferred to the correct account. [redacted] was also unsuccessful in her attempt to reach [redacted] on 8/**/17, but did leave a message with her direct number for contact. As well two other representatives have attempted to reach [redacted] to inform him of the payments and to set up a new payment plan, but have not been able to reach him. On August **, 2017, a representative mailed a zero down payment, $10.00 installment agreement which needs to be signed and returned before it can be applied to the account. Unfortunately we have no indication that it has been received and therefore has not been activated for his account. [redacted] needs to contact us directly so we can assist him with the new agreement plan for his account. He can contact [redacted] at ###-###-####; Monday – Friday from 8:00a.m. – 4:00p.m.

An appointment has been scheduled for Saturday, November [redacted] to install Automated Meter Reading equipment at this premises. This will allow us to read the meter remotely without requiring access. Once the equipment is successfully installed the No Access Fees assessed to the account will be waived.

Attempt to contact the customer as well as the PSC to discuss their concern - No answer. Their inquiry in regards to this matter was closed out as of 05/**/17 by SCSR S. Banks. CPMS case ID. [redacted]

[redacted] spoke with [redacted] yesterday, she went over the most recent bill and explained to her where the credit in question was reflected.

Spoke with customer and confirmed she does not have Con Edison account.