Famsa

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Ms. B[redacted] spoke with [redacted] on October *, 2015 and explained the Company process when a tenant moves out of a rental unit. The electric and gas meters for the unit in question were physically turned off on September *, 2015 and a bill was not assessed to [redacted] at any point since her tenant moved out, on August **, 2015, for services for that premises.

[redacted] of our Engineering Department attempted to contact the customer yesterday, July [redacted] but was unsuccessful in reaching the customer. A message was left requesting a callback.

Ms. B[redacted] spoke with [redacted] and explained that according to PSC guidelines, the company can rerender bills within a 12 month period. [redacted] and Ms. B[redacted] negotiated a payment plan, which calls for a down payment of $90 by September [redacted] and then installments of $100 a month plus all...

future bills. In addition, Ms. B[redacted] emailed [redacted] a statement of her account.

We have received your inquiry through the Revdex.com regarding your request for a deposit waiver.
First, we would like to apologize for any inconvenience this matter caused you. We would like to take this opportunity to answer the questions you raised.
In your correspondence you...

mentioned being billed $515.00 for some form of a deposit. The reason a deposit was required on your account is because of your payment history. Payment is due when you receive your bill, and is considered late if it is not received by the time your next bill is prepared. Customers who make a partial payment of less than one-half of the unpaid bills are also delinquent.
A review of your account shows that on July **, 2015, you spoke with [redacted]. He issued an extension on your account to pay your remaining balance of $200.00. If this payment is posted to your account by August *, 2015, as a courtesy, the current deposit request will be waived.
Sincerely,
Con Edison
Executive Action Group

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:ConEdison denied the claim to my insurance company as stated on the letter submmited, so, right now there is not negotiation between Insurance Co. and ConEd regarding my claim
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

no accommodation was made for the inappropriate personnel conduct or for refusing to transfer the energy provider to clean and sustainable sources for such a long period of time, nor has any explanation been provided for either.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear Ms. Ravenel-Thomas,Upon reviewing your account we found our attempts to restore service were met with no access during the following dates and time frames: 12/**/16 at 4:12pm, 12/**/16 at 11:51am both of which were before the 5pm time frame you stated the superintendent would decline access. We...

did also try a repeat attempt on 12/**/16 at 6:06pm, but were still unable to gain access. On 12/**/16 access was obtained at 3:43pm and service was restored. We do apologize for the inconvenience you feel this has caused you as we make every effort to restore service within 24 hours of the initial request, however, we cannot control any restrictions for access to the meters in order to complete this. We hope to meet your expectations for a better Customer Service experience in the future.

[redacted] attempted to call [redacted] to discuss her concerns, but the customer was unavailable. [redacted] left her direct contact information via voicemail and can be reached at ###-###-####.

Ms. B[redacted] was unsuccessful in her attempt to contact [redacted] to discuss his concerns. Ms. B[redacted] left her direct contact information on September *, 2015, via voicemail and can be reached at ###-###-####. SincerelyCon EdisonExecutive Action Group

Revdex.com:At this time, my complaint, ID [redacted] regarding Consolidated Edison Company of New York, Inc. has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,[redacted]

[redacted] As previously advised, you may file a complaint against Flanders Energy since you are stating you did not agree nor did you sign a contract with them to supply you with services. Although at this time you decline the agreement offer, please know that it is still available if you require it.

Once the necessary documentation is received from the building by our Environmental Health and Safety group cycle meter readings can resume immediately. The scheduling for permanent repairs will take longer due to the nature of the work necessary; however, planning can begin to take place once the report is received.

[redacted] we understand you are disputing high bills for your account. [redacted] attempted to contact you to discuss...

your concern, but was unsuccessful. She left a detailed voicemail with her contact information should you have any further question in regards to this matter.  Upon review she found both electric and gas bills were based on actual readings; however your final bill was estimated. She adjusted the account using the actual readings. She also reviewed you new account, number [redacted] adjusted the billing according to actual readings recently received . You should be receiving a corrected bill shortly. We hope this resolves your inquiry.

[redacted] we apologize for the difficulties you experienced with receiving your refund check. Your refund request with all necessary supporting documentation was received on May **, 2015. The request has been released to our [redacted] and a refund check will be issued to you...

shortly. Again we apologize for the difficulties you experienced.

Once a complaint is with the New York State Public Service Commission (PSC) no additional action can be taken until the PSC has made a determination.

[redacted] spoke with you today (09/**/17) in regards to your billing inquiry. During her review she found you were...

correct and continued to make the proper adjustments to your account. She also removed the late fee of $197.29. You should see the adjusted balance on your next billing cycle as of 09/**/17. We hope this resolves your inquiry.

Our records indicate that [redacted] has spoken with company representatives regarding his concerns, and his service was restored on Tuesday, September [redacted]. In addition, his complaint regarding the behavior of our field representative has been referred for further investigation. We apologize...

for any inconvenience [redacted] experienced.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:At this time, I have not been contacted by Consolidated Edison Company of New York, Inc. regarding complaint ID [redacted].Sincerely,[redacted]