Famsa

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. Con ed in fact came to my apt this morning on sept ** to take a look at the meter.  The meter was misread the first time and the man that came to read it said it was read wrong the first time. They are throwing out the current bill and I will be re billed for the correct amount. Until I see the new bill with correct amount I will not be paying the current bill
Sincerely,
[redacted]

Ms. Carol R[redacted] spoke with [redacted]. As per ticket# [redacted] service was replaced today. She is no longer experiencing flickering lights condition. Customer commended the crew for their professionalism and good work. However, expressed her dissatisfaction with the way her concern was...

handled by the numerous Customer Service Representatives she spoke with. [redacted] stated they showed no concern and had little knowledge of her situation. She stated will be writing a letter to the CEO to commend the crew for their excellent work and to express her dissatisfaction with the representatives she spoke with.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Ms. Carol R[redacted] spoke with [redacted]. She was looking to have a payment plan previously offered reinput on the account. Customer made the payment according to what was discussed, however she failed to call back to have agreement processed on the account. Payment posted on 9/**/16 for...

$2,000.00. I processed the agreement with lower terms than previously offered. Since a new bill generated I used such bill amount plus installment as new down payment, which customer understands needs to be paid by 10/**/16. She is fully aware of new terms and satisfied with the assistance.

We understand that on September *, 2015, you spoke with Ms. B[redacted] from the Executive Action Group and discussed the details of your complaint. If you have any further questions you can contact Ms. B[redacted]directly at ###-###-####.

Ms. B[redacted] was unsuccessful in her attempt to contact [redacted] to discuss her concerns because the number she provided and the number on the account are both not in service . Ms. B[redacted] can be reached at ###-###-####. Sincerely Con Edison Executive Action Group

Dear [redacted]: We have received your inquiry through the Revdex.com regarding customer service issues. We understand that on September * and September *,2015 , you spoke with Ms. B[redacted] from the Executive Action Group and discussed the details of your complaint. If you...

have any further questions you can contact Ms. B[redacted] directly at ###-###-####.   Sincerely,    Con Edison Executive Action Group

[redacted] spoke with [redacted] and he confirmed the Water leak ticket # [redacted] was fielded on 09/**/17.  We sealed the pipe that was leaking, also unpacked and repacked service box in manhole. [redacted] was advised the exposed wires referred to in complaint is the owners...

responsibility and he must contact a license contractor for repairs. [redacted] completely satisfied and thanked us for following up.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Con Ed staff did not provide useful or timely information regarding the duration of the expected outage. This resulted in the aforementioned damages to my home and led to my family of 5 freezing in the living room for an extended period.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

CON EDISON WAS PAID 350.00 VIA CHECK ON OR ABOUT JULY [redacted] 2016 AND MY MOM RECEIVED A CONFIRMATION NUMBER FOR THE TRANSACTION. HOWEVER CON EDISON CLAIMS MY MOM MISSED ONE NUMBER FROM HER CHECK AND CON EDISON STATED THEY DID NOT TAKE OUT THE MONEY BUT SHE RECEIVED CONFIRMATION OF THE PAYMENT...

IRONICALLY WITH A MISSING NUMBER FROM HER CHECK. THERE WAS NO OTHER PAYMENT MADE AFTERWARDS BECAUSE MY MOM ASSUMED HER BILL WAS PAID AND SHE HAS NO MORE FUNDS UNTIL THE BEGINNING OF NEXT MONTH WHICH IS SEPTEMBER 2016.

Ms. R[redacted] called the number on the Revdex.com complaint [redacted] answered the call and stated she is the customer’s daughter. [redacted] stated is the person in charge of paying the bills and was concerned with the last few bills received, as they are unusually high. Ms. R[redacted]...

asked if there has been a change in the building and she acknowledged all the tenants are now paying now for their own heating. Ms. R[redacted] explained this is consistent with usage increase for past three months. She also explained the billing and why her December bill was delayed. The estimated bill for December was due to a rejected reading because usage was higher than the accounts history. However, a subsequent reading, obtained in January, 2017 confirmed the customer was using more electricity.  She had a payment plan on February **, 2017 ($200.00 down payment & 150.00 instalments, plus monthly bills) but Ms. R[redacted] offered a new agreement with lower terms to accommodate her with the upcoming bills as they should still be high due to the heating. [redacted] agreed to pay $80.00 +monthly charges. The new payment agreement with the following terms $50.00 due by 3/**/17 and $50.00 was input. She stated fully understands the terms given and had no further questions.

Please keep in mind that based on current program guidelines the account in question is not eligible for the Appliance Bounty program. These guidelines are reviewed and approved by the [redacted] ([redacted]) and we have gone to the [redacted] to have those guidelines reviewed for possible revision. That being said, as a courtesy we offered to pick up this customer's refrigerator, but still have to contact our contractor to make the necessary arrangements, as this particular program is administered by a vendor. An appointment has been scheduled and the customer's appliance is scheduled to be picked up today.

[redacted] was contacted by Mr. M[redacted] who explained that final documents must be submitted by his plumber in order to have the gas meter installed and turned on. Mr. M[redacted] also explained once the documents submitted are received we will schedule a final inspection in order to authorize gas operations to install the meter and turn it on for usage.

Based on the documentation provided [redacted] claim was denied, and the attached denial letter was issued explaining the reason for the denial.  Ms. R[redacted] spoke with [redacted] and reiterated the reason for the denial; she also advised the customer that he still had the...

option to further pursue the matter in small claims court or through the New York State Public Service Commission.

[redacted] spoke with [redacted] on June **, 2016 and advised that due to the delay in rebilling the account the adjusted final balance was cancelled. [redacted] advised that he already remitted payment for the disputed balance on June **, 2016. [redacted] advised that once the payment is received she...

will ensure that it is refunded to him.

[redacted] explained the possible cause of the high bill to [redacted] could be attributed to the thermostat setting, since the account does supply heat to the space.  She also mentioned the deposit she was being charged; and, the fact that the account would not be opened for much longer...

since the premises is in the process of being sold. [redacted] established the account without a deposit and provided her direct number if [redacted] had any future concerns.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[This explanation is not acceptable because Con Edison was able to read the meter in May 2015 prior to changing the meter in July 2015.  Therefore why wasn't the meter read for more than a year?  Secondly I entered into a payment agreement to stop the disconnection that Con Edison had threatened.   
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Ms. R[redacted], Ms. H[redacted], and Ms. W[redacted] of our staff all attempted to contact Ms. Z[redacted] regarding her concerns. And, to discuss the steps being taken in response to her inquiry; however, all parties were unsuccessful. The bill in question of $4,081.29 was the result of long-term no access to the...

meters at the premises, and over six years of the account being underestimated. Following an actual reading being obtained on January **, 2016 the billing was adjusted. On March **, 2015, after multiple attempts to speak with the customer over the phone we adjusted her bill; her current balance is $298.23.  If Ms. Z[redacted] would like to get further detail on the adjustment she can contact Ms. H[redacted] at her earliest convenience at ###-###-####. The adjustment will be reflected on her next bill, which will be issued following her March **, 2016 meter reading date.

[redacted] spoke with [redacted] on May **, 2016, and explained the notification process when a customer has a payment agreement that falls into arrears. She also explained the importance of making timely payments while on a payment agreement.