FanBox

Better Business...

Bureau:
HHow can they say it was voided on the 1st when they took it on the 3rd. My money has not been credited back to my account.  
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Among other lies, I did NOT, EVER, subscribe to this "service," and I did not subscribe by email. The response is a platitude at best.This company is violating the law -- the CAN-SPAM act -- in multiple ways. Among others, it sent me hundreds of unsolicited emails and refused to stop sending them when I directed it to do so. EVERY one of those fraudulent emails has been sent to the US Government, including the Federal Trade Commission, as proof. The CAN-SPAM act sets forth a minimum of requirements, the very first one of which this company failed to honor in every one of the hundreds of unsolicited emails it sent me (and apparently sends to many others).Unsubscribe complianceA visible and operable unsubscribe mechanism is present in all emails.Consumer opt-out requests are honored within 10 business days.Opt-out lists also known as Suppression lists are only used for compliance purposes.Content complianceAccurate "From" lines (including "friendly froms")Relevant subject lines (relative to offer in body content and not deceptive)A legitimate physical address of the publisher and/or advertiser is present. PO Box addresses are acceptable in compliance with 16 C.F.R. 316.2(p) and if the email is sent by a third party, the legitimate physical address of the entity, whose products or services are promoted through the email should be visible.A label is present if the content is adult.Sending behavior complianceA message cannot be sent through an open relayA message cannot be sent without an unsubscribe option.A message cannot be sent to a harvested email addressA message cannot contain a false headerA message should contain at least one sentence.A message cannot be null.Unsubscribe option should be below the message
Regards,
[redacted]

Hello [redacted],Hello [redacted], We are very sorry to hear that you've experienced any issues or negativity regarding your empowr experience.Your account was reported by one or more empowr citizens, and was subsequently terminated due to violation of empowr’s Terms of Service including, but not...

limited to, one or more of the following: • Account holder appeared to be under the age of 18;• Offensive or indecent materials contained in the account;• Unauthentic identity or impersonating someone else;• Negative empowr citizen feedback;• Illegal activity or actions that enable such;• Utilization of automated software or bots to access or use empowr;• Communication that promotes scams or "get rich quick" schemes;• Spamming other empowr citizens. These community rules were designed by the empowr president, who was elected by empowr citizens, like yourself, to protect the interests of all community members.Should you create a new empowr account, please adhere to the community rules to avoid account termination again.

Hello [redacted],We appreciate you taking the time to communicate that there are ways we can optimize our product. We appreciate all of our customers and are always seeking to improve. When empowr uploads your contacts you must select and confirm the upload of your contacts to empowr before any...

emails are sent out. After confirming the upload a second prompt appears asking you to confirm your action and prompting you to change your uploaded contact lists if you uploaded an entire address book.  Your account and contact lists have been removed from our system and no further emails will be sent. Beyond that each email we send has an unsubscribe button at the top and bottom of each email to prevent recipients from receiving emails they have no interest in.  We thank you for taking the time to contact us. If you have any further questions concerning empowr please contact us at [email protected] Thank you,The empowr Outreach Team

Hello [redacted],Our information was deleted and removed as requested. What part of your desired settlement was not completed or reached?Thank You,empowr Support

Dear [redacted],
 
We appreciate you taking
the time to communicate that there are ways we can optimize our product. We
appreciate all of our customers and are always seeking to improve.
 
According to our records, an account was created on FanBox back in
2011 through an...

invitation you received from either a family member, friend, or
acquaintance. This is the reason you have been receiving emails from FanBox. 
Your account has been
deleted. We have immediately unsubscribed your e-mail from all of our
mailing lists. You will no longer receive e-mails from FanBox or any of our
users, but please allow up to 72 hours for this to go into effect.
 
We apologize for any
inconvenience. 
 
If you have any
questions or concerns, please feel free to contact our account manager directly
by sending an email to [email protected]. 
 
Best Regards,
 
FanBox Support Team

We appreciate you taking the time to communicate that there are ways we can optimize our product. We appreciate all of our customers and are always seeking to improve. Looking at your account and activity history, we see you were active in spending the ad credits you accepted and you only created a...

few posts. Meaning, you were participating in earning activities while spending your ad credits simultaneously. Spending ad credits without paying for them upfront entails a monthly processing fee. In order to generate profits and cash out those profits, the member must be actively managing their expenditures (ad credits) to meet their desired goal while participating in the community and all earning activities available. While you generated a decent amount in earnings, you also continuously spent your ad credits, which in the end, must be paid back before cashing out. Also, earnings go through a maturity cycle of 90 days before being eligible for cash out. This is mentioned in our terms of service and within the account FAQs.   Looking at your account, there were no outside payment sources charged or even connected to your account.

Hello [redacted],We see this request was already responded to by [redacted] and that you agreed to the proposal as follows: I have reviewed your old account under email [redacted] As it stood when deleted there was $202.62 in Ad Credits Utilized and $264.69 in earnings creating a net of $62.07 that would have been eligible to cash out. This amount is so low because you had not posted or interacted with your account since January of 2015. I could have a staff credit of $62.07 added to your current account to resolve this part of your issue.  How can we further assist you?empowr Outreach

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Problem:This is my second complaint against the company via Revdex.com. The first time, I was told it was resolved but it apparently hasn't been as I am still getting emails sent out to my friends and family on my behalf. Here was my email to them previously that I was told was resolved and that I would have no more emails sent out on my behalf: "I have already deleted my account, I have revoked empowr’s access to my gmail contact list, and my contacts are still getting emails from you on my behalf. I’ve even removed all my contacts in gmail and they still get the emails. I want the emails that are being sent out on my behalf to stop. I want the contacts that you had gotten from me to be removed from your server. I am a very private person who has severe social anxiety and this is really bothering me that people I don't know like companies I have contacted in the past for support, family and friends, and most importantly my son's doctors and teachers, are getting emails from me. I'm getting emails from people about it. It is making me severely depressed. Help!" Just early this morning my friends received another email and at the bottom it says: Your empowr account was reserved for you by [redacted].com (my email). In order to store your gift however you must agree to terms and validate before it can be created. I want this resolved NOW. Please delete any association that my account has with you and remove all my friend's contacts.TranslateDesired Resolution / OutcomeDesired Resolution:Contact by the businessselectDesired Outcome:I want my email and my friend's email address removed from your servers. I have asked several times and was told several times that this has been remedied but it hasn't. Apparently this company cannot be trusted with information. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below."Communities", which were never set up as "power users" started drawing from [redacted]. There is no refund recourse for this action. When you attempt a refund from a "community", it brings you back to your personal account and says you cannot have one. Success coaches ARE NOT listed in your terms of service. Your "congresswoman" May Ram also verified that they would receive a W-2 at the end of the year. When I asked for clarification on 1099 or W2, she stated it was in fact a w2. Which means employment. After I attempted to explain this to her and others, I was told I was wrong. I have the screenshots of these conversations. Therefore, it would be due immediately per California Labor laws correct?
Regards,
[redacted]

We appreciate you taking the time
to communicate that there are ways we can optimize our product. We appreciate
all of our customers and are always seeking to improve.
 
According to our records, an
account was created on FanBox back in 2011. 
 
Your account...

has been
deleted. We have immediately unsubscribed your e-mail from all of our
mailing lists. You will no longer receive e-mails from FanBox or any of our users,
but please allow up to 72 hours for this to go into effect.
 
If you have any questions or
concerns, please contact us at [email protected].

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[My account was terminated after selling about $1000 dollars in products, I had over $1300 due for cash out.  I don't accept response, based on the fact that I worked very hard to promote empowr and put far too much money into this for someone who is only on disability.  There are many people in the same position.  Those who worked the hardest have been hurt by this, and then I see the leaderboard that all that money was only given to top SC.  I want my account reinstated in full, or money returned to me.

Dear [redacted],
We appreciate you taking
the time to communicate that there are ways we can optimize our product. We
appreciate all of our customers and are always seeking to improve.
According to our records, an account was created on FanBox through an invitation you received from either a...

family member, friend, or
acquaintance. This is the reason you have been receiving emails from FanBox.
Each email you have received from FanBox provides an option to opt out of our
services. 
Your account has been
deleted. We have immediately unsubscribed your e-mail from all of our
mailing lists. You will no longer receive e-mails from FanBox or any of our
users, but please allow up to 72 hours for this to go into effect.
Our records show you used your [redacted] account to secure your FanBox account. Your [redacted] account has been removed. No charges will be applied. 
We apologize for any
inconvenience. 
If you have any
questions or concerns, please feel free to contact our account manager directly
by sending an email to [email protected]. 
 
Best Regards,
FanBox Support Team

Thank you for deleting my account.  I still believe that your existing marketing strategy creates a hazard to the consumer and needs to be amended.  Though my personal situation is materially resolved, I am still feeling the burn of friends and colleagues teasing me about "having succumbed to an internet scam."  This is how your social network is perceived.  I hope that you will be more transparent in your future marketing.

Dear [redacted],We appreciate you taking the time
to communicate that there are ways we can optimize our product. We appreciate
all of our customers and are always seeking to improve.
 
According to our records, an
account was created on FanBox back in 2011 through an invitation you...

received from either a family member, friend, or acquaintance. This is the reason you have been receiving emails from FanBox. Each email you have received from FanBox provides an option to opt out of our services.
 
Your account has been
deleted. We have immediately unsubscribed your e-mail from all of our
mailing lists. You will no longer receive e-mails from FanBox or any of our
users, but please allow up to 72 hours for this to go into effect.
 
We apologize for any inconvenience. If you have any questions or concerns, please feel free to contact our account manager directly by sending an email to [email protected]. Best Regards,FanBox Support Team

Hello [redacted],We appreciate you taking the time to share with us ways in which we could improve the empowr system.Looking over your interaction with our customer service department we see no place where our customer service denied you a refund. A refund was processed for you on 1/25/17 for your...

charge of $47.83. No other charges have been made by empowr to your outside payment source. To avoid further issues with your outside payment source, your account has been deleted.If you have any further questions concerning your previous account or empowr please do not hesitate to contact us at [email protected] you,The empowr Support Team

Dear [redacted],
 
We appreciate you taking
the time to communicate that there are ways we can optimize our product. We
appreciate all of our customers and are always seeking to improve.
 
According to our records, an account was created on FanBox back in
2011 through an invitation you received from either a family member, friend, or
acquaintance. This is the reason you have been receiving emails from FanBox.
Each email you have received from FanBox provides an option to opt out of our
services. 
Your account has been
deleted. We have immediately unsubscribed your e-mail from all of our
mailing lists. You will no longer receive e-mails from FanBox or any of our
users, but please allow up to 72 hours for this to go into effect.
 
We apologize for any
inconvenience. 
 
If you have any
questions or concerns, please feel free to contact our account manager directly
by sending an email to [email protected]. 
 
Best Regards,
 
FanBox Support Team

We appreciate you taking the time to communicate that there are
ways we can optimize our product. We appreciate all of our customers and are
always seeking to improve.
 
Your account has been deleted. We have immediately
unsubscribed your e-mail from all of our mailing lists....

You will no longer
receive e-mails from FanBox or any of our users, but please allow up to 72
hours for this to go into effect.
 
Our records show you opened a FanBox account in August of 2012. Ad
credits were granted to your account. Everyone has the option to either accept
or decline the ad credits. Your account shows they were accepted and activated,
thus, generating the processing fees.
 
Your IPL account has been terminated; therefore, you will not be
billed with any processing fees. All IPL processing fees you have received have
been canceled.
 
Our records show you made a payment of $4.35 towards IPL fees on
November 23, 2012. This payment has been refunded to your PayPal account on December
30, 2014.
 
If you have any questions or concerns, please contact us at
[email protected].

Review: I have been receiving emails from Fanbox from April 4th onwards. These emails have subjects like 'Penalty Courtesy notice', 'Immediate Action required', 'Ill pay later Processing fee due'. These emails talk about some earnings made and I need to pay some IPL processing fee. I really don't know what this company is about. I never signed up with them and didn't give them permission to use my email id. On 4/26/2013, I contacted them at [email protected] to report this and requested to remove my email id from their system. I never heard back. Their spam emails still continues as of today.Desired Settlement: I didn't sign up with fanbox and didn't authorize to use my email id. I request that my email id be removed from their systems and they stop sending these spam emails.

Business

Response:

Hello,

Your account has been

deleted.

We have immediately

unsubscribed your e-mail from all of our mailing lists. You will no longer

receive e-mails from FanBox or any of our users, but please allow up to 72

hours for this to go into effect.

Your IPL account has

been terminated; therefore, you will not be billed with any processing fees.

We apologize for any

inconvenience this may have caused.

Business

Response:

You received an email

from FanBox because a family member, friend, or acquaintance invited you to

join FanBox.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Thanks Revdex.com!

Regards,

I have AS WELL been dealing with these emails Fanbox keeps sending me, after I told them directly after creating account that I did not, and would not hook up my paypal account and that I wanted the account deleted. I just got ANOTHER mail today saying They will charge me again. The account isn't even supposed to be active, I'm not even doing anything there at all, nor havive at all. They said they would delete my account. So how can this be possible plus Me owing them over 400$ for bogus fees on an account, they said they would delete. I been act I was smart, and did not even hook up my credit card or paypal account, thank god.

Every single email I've sent to them including my "coach" who's supposed to be there for me personally, hasn't even responded and I've been waiting for days.

Every single forum has people complaining about the same thing (getting the money they are owed) and every single reply is vague and says basically someone will be contacting you shortly, or excuses for this and that and then they start talking about money gram and western union.

It's a scam all day people and my best advice is to not even engage with this company at all.

If I would have hooked up my card or paypal account, they would be taking money from me right now and I would not get it back.

By registering an account with them, they have all your personal info, and obviously take advantage of that fact accordingly.

*IT'S COMPLETE NONSENSE AND A SCAM ALL DAY!!! DO NOT GIVE THEM ANY INFORMATION AT ALL!!!*