Femme Factor

I tried Femme Factor LLC for the first time after trying several other supplements (none which worked)I started noticing the difference in my body shape after only a couple days of using this product! It worked almost immediately and kept me energized during my workoutsWorth every penny

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and the monies have been returned to my account Thank you I sent the last shipment back the same day I received it, and according to the USPS Force Factor received on 4/21/ I do still stand by my belief that the "fine print" should not be a "seek and find", but should be right above where the credit card information is entered The way it is set up can lead to suspicion of intent, even though I have found it is legal Just because it is legal, doesn't make it right Laws need to be changed to fix this Regards, [redacted]

RE: ID [redacted] To Whom It May Concern, Force Factor takes allegations of fraud and non-compliance very seriously In response to the above-referenced complaint, we have issued a refund in the amount of $Refunds usually take between 1-days to process through the customer’s bank or credit card issuer The customer signed up for their free trial on 01/29/The customer was then billed for their first monthly product on 02/28/in the amount of $ ($plus $shipping and handling plus $tax)On 03/04/2014, the customer contacted the Force Factor customer service center to cancel their account and obtained return instructionsTo date, no returns have been received by our Returns Department We have issued a refund in the disputed amount of $on 03/11/ as a good faith gesture to our customer We apologize for any inconvenience the customer may have sufferedWe trust that our actions satisfy both the consumer and the Revdex.com and consider the issue closedPlease do not hesitate to contact us with any future inquiries Regards, Force Factor, LLC

RE: ID [redacted] To Whom It May Concern, Force Factor takes allegations of fraud and non-compliance very seriously In response to the above-referenced complaint, we will process and resend the $rebate certificate The customer signed up for their free trial on 11/11/In December 2015, we resent the $rebate certificate information twice to the email address listed however it may have been blocked and went into their spam folder If it has not been received via email, we will process and resend the $rebate certificate by mail We apologize for any inconvenience the customer may have sufferedWe trust that our actions satisfy both the consumer and the Revdex.com and consider the issue closed.Please do not hesitate to contact us with any future inquiries Regards, Force Factor , LLC

RE: ID [redacted] To Whom It May Concern, Force Factor takes allegations of fraud and non-compliance very seriouslyIn response to the customers rebuttal, and again apologize that the customer’s experience was not a positive one, we attempted to process a refund for the disputed amount of $however it was declined due to the chargeback on this order Return instructions and refund information were provided on 11/24/however, the dispute with the credit card was issued on 01/21/ The monthly supply was delivered to the customer on 11/25/and to date, no return has been received This is currently going through a dispute process with the customer’s financial institution and we are unable to process a monetary refund We apologize for any inconvenience the customer may have sufferedWe trust that our actions satisfy both the consumer and the Revdex.com and consider the issue closed.Please do not hesitate to contact us with any future inquiries Regards, Force Factor, LLC

RE: ID [redacted] To Whom It May Concern, Force Factor takes allegations of fraud and non-compliance very seriouslyIn response to the customers rebuttal, and again apologize that the customer’s experience was not a positive one, we processed a refund for the disputed amount of $ We also apologize that the customer is unhappy with the returns processAt this point the, customer is not responsible for the return and needs to take no further action We apologize for any inconvenience the customer may have sufferedWe trust that our actions satisfy both the consumer and the Revdex.com and consider the issue closedPlease do not hesitate to contact us with any future inquiries Regards, Force Factor LLC

RE: ID [redacted] To Whom It May Concern, Force Factor takes allegations of fraud and non-compliance very seriouslyIn response to the customers rebuttal, and again apologize that the customer’s experience was not a positive one, we processed the remaining refund of $ on 04/23/2014, bringing the total refund amount to $ It can take – business days for those funds to be available in the customer’s credit card account We apologize for any inconvenience the customer may have sufferedWe trust that our actions satisfy both the consumer and the Revdex.com and consider the issue closedPlease do not hesitate to contact us with any future inquiries Regards, Force Factor LLC

RE: ID [redacted] To Whom It May Concern,Femme Factor takes allegations of fraud and non-compliance very seriouslyIn response to the above-referenced complaint, we have issued a refund in the amount of $ Refunds usually take between 1-days to process through the credit card issuer The customer signed up for the Femme Factor free trial offer on 10/10/The customer was then billed and shipped their first monthly product on 10/28/in the amount of $($plus $shipping and handling), the second monthly product on 11/27/in the amount of $($plus $shipping and handling), the third monthly product on 12/30/in the amount of $($plus $shipping and handling) and the fourth monthly product on 02/01/in the amount of $($plus $shipping and handling) The customer contacted the Femme Factor customer service center on 02/01/to cancel their account and obtained return instructions On 02/15/17, a refund was issued in the amount of $On 03/01/2017, an additional refund was issued in the amount of $and on 03/15/2017, the remaining balance of $was refunded, bringing the total amount of refund to $We are unable to refund more than what was billedWe apologize for any inconvenience the customer may have sufferedWe trust that our actions satisfy both the consumer and the Revdex.com and consider the issue closed.Please do not hesitate to contact us with any future inquiriesRegards, Femme Factor, LLC

RE: ID To Whom It May Concern, Force Factor takes allegations of fraud and non-compliance very seriouslyIn response to the above-referenced complaint, we have issued a refund in the amount of $Refunds usually take between 1-days to process through the customer’s bank or credit card issuer The customer signed up for two free trial programs on 05/22/The customer was billed for their first monthly supplies on 06/09/2016, in the amount of $($plus $shipping and handling) and $($plus $shipping and handling)The customer contacted our customer service center on 06/14/2016, canceled both orders and accepted two partial 60% credits, in the total of $89.98, to keep both shipmentsTo date, no returns have been received by our Returns DepartmentOn 06/14/2016, we processed an additional refund in the amount of $69.98, bringing the total amount of refund to $as a good faith gesture to our customer We apologize for any inconvenience this process has caused the customerWe trust that our actions satisfy both the customer and the Revdex.com and consider the issue closedPlease do not hesitate to contact us with any future inquiresRegards, Force Factor, LLC

RE: ID [redacted] To Whom It May Concern, Force Factor takes allegations of fraud and non-compliance very seriouslyIn response to the customers rebuttal, and again apologize that the customer’s experience was not a positive one, we processed a refund for the disputed amount of $ We also apologize for the miscommunication, however after reviewing the records, calls and confirmation emails; this customer was instructed to contact the Force Factor customer service department prior to May 10,, to make any changes to the account and a confirmation email was sent on March 26, showing the next ship date of May 10, Again, we apologize for any miscommunication At this point, the customer is not responsible for the return and needs to take no further actionWe apologize for any inconvenience the customer may have sufferedWe trust that our actions satisfy both the consumer and the Revdex.com and consider the issue closedPlease do not hesitate to contact us with any future inquiries Regards, Force Factor LLC

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI do however protest their assertion that what I purchased was at any point described as a service or on-going subscription I have attached PDF versions of the original email from my order, as well as the shipping confirmation I have received no further correspondence indicating any additional products other than what is described in their own email as a "Sample" My only other correspondence with them have been my email cancellation, and now my refund I bring up these facts not because I am unhappy with my own resolution, but worry about the practices of this business for other consumers.The first file, "Gmail - Your Test XOrder Confirmation - [redacted] .pdf", clearly states in their own words, "Thank you for ordering a sample of Test X180..." Which is billed for This is backed up by the second email, "Gmail - Your Order Has Shipped.pdf", which also does not mention any additional services or products other than the sample that I intended to receive from them This company is clearly misrepresenting the subscription as a free sample obtained by paying the shipping and handling fee, which is why I have taken such umbridge in this caseI do hope that this information is useful to you on a larger scale than just my own case, and thank you for your time and patience dealing with the situation.Kindest Regards, [redacted]

RE: ID [redacted] To Whom It May Concern, Femme Factor takes allegations of fraud and non-compliance very seriouslyIn response to the above-referenced complaint, we have issued a refund in the amount of $ Refunds usually take between 1-days to process through the credit card issuer The customer signed up for the Femme Factor free trial offer on 03/29/The customer was then billed and shipped their first monthly product on 04/16/ in the amount of $($plus $shipping and handling plus $ tax), the second monthly product on 05/16/in the amount of $($ plus $shipping and handling plus $tax) and the third monthly product on 06/15/in the of $($plus $shipping and handling plus $tax) The customer contacted the Femme Factor customer service center on 06/23/ to cancel their account and obtained return instructions To date, no returns have been received by our Returns Department On 07/01/2014, a refund was issued in the amount of $238.05, as a good faith gesture to our customer We apologize for any inconvenience the customer may have sufferedWe trust that our actions satisfy both the consumer and the Revdex.com and consider the issue closedPlease do not hesitate to contact us with any future inquiries Regards, Femme Factor, LLC

RE: ID [redacted] To Whom It May Concern, Force Factor takes allegations of fraud and non-compliance very seriously In response to the above-referenced complaint, we have issued a refund in the amount of $Refunds usually take between 1-days to process through the customer’s bank or credit card issuer The customer signed up for their free trial on 03/08/The customer was then billed for their first monthly product on 03/26/in the amount of $ ($plus $shipping and handling) On 03/31/2014, the customer has contacted the Force Factor customer service center to cancel their accountTo date, no returns have been received by our Returns Department On 03/31/2014, we issued a refund in the disputed amount of $ as a good faith gesture to our customer We apologize for any inconvenience the customer may have sufferedWe trust that our actions satisfy both the consumer and the Revdex.com and consider the issue closedPlease do not hesitate to contact us with any future inquiries Regards, Force Factor , LLC

RE: ID [redacted] To Whom It May Concern, Force Factor takes allegations of fraud and non-compliance very seriouslyIn response to the above-referenced complaint, we have issued a refund in the amount of $Refunds usually take between 1-days to process through the credit card issuer The customer signed up for their free trial on 09/26/ The customer contacted the Force Factor customer service center on 09/28/2015, accepted a price reduction on future shipments, an extended trial period, an additional trial bottle and a free giftAn email was sent to the customer regarding the adjustments of the trial periodThe customer was then billed for the monthly supply on 10/28/2015, in the amount of $($plus $shipping and handling)This customer contacted Force Factor customer service center on 10/28/to cancel the account or obtain return instructionsOn 11/5/2015, we processed a refund in the amount of $50.98, as a good faith gesture to our customer We apologize for any inconvenience this process has caused the customerWe trust that our actions satisfy both the customer and the Revdex.com and consider the issue closed Please do not hesitate to contact us with any future inquires Regards, Force Factor, LLC / [redacted] Style Definitions */

This company does NOT tell the customer that you don't get your money back until you ship the product back to them Some one ordered their "free" sample They forgot to cancel , so after the day trial period, they were charged for the full price and would receive their product I called them stating I wanted the money that they charged me full price for (which I hadn't received) returned to credit card They informed me, I wouldn't be able to get my money back until I sent the product back, that they had just shipped out!! No where in their website is this stated, it just says you have a day guarantee to return the product if you're not satisfied!! Now do they tell you, you have to return the product BEFORE you get your refund!!

I've been using Femme Factor for about years now on and off I resupply whenever I can get the money to do it but I've only had positive experiences with customer support when reorderingNo hidden charges, nothing shadyCustomer support is top notch too! Having a hard time finding it online now so I just order over the phone

RE: ID [redacted] To Whom It May Concern, Force Factor takes allegations of fraud and non-compliance very seriously In response to the above-referenced complaint, this customer has been immediately and permanently suppressed from receiving any and all emails from us We apologize for any inconvenience the customer may have sufferedWe trust that our actions satisfy both the consumer and the Revdex.com and consider the issue closed.Please do not hesitate to contact us with any future inquiriesRegards, Force Factor , LLC

From: [redacted] < [redacted] @***.com>Date: Tue, Jun 2, at 4:AMSubject: RE: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint # [redacted] .To: "[email protected]" This company continues to send me numerous emails per day despite a stating I had been removed from their mailing list

I ordered and paid for a sample of a supplementOne month after receiving the sample I received and was billed for an additional monthly supply of the supplementI did not authorize Force Factor to set up a recurring monthly shipment and did not authorize any additional charges to my credit cardApparently on the reverse side of the statement that came with my sample are terms saying I had days to cancel the monthly shipmentsThis information is printed extremely small and in an obscure area of the statement in order to deceive the customerThis is an underhanded organization intentionally misleading the customer I am returning the product and asked to have the account closed but Force factor is refusing to reimburse the shipping fees

RE: ID [redacted] To Whom It May Concern, Force Factor takes allegations of fraud and non-compliance very seriously In response to the above-referenced complaint, we have issued a refund in the amount of $Refunds usually take between 1-days to process through the customer’s bank or credit card issuer The customer signed up for their free trial on 02/02/The customer was then billed for their first monthly product on 02/20/in the amount of $ ($plus $shipping and handling plus $tax) The customer has contacted the Force Factor customer service center on 02/21/to cancel their account and obtain return instructions On 03/11/the return was received by our Returns Department but the refund was not automatically processed On 06/26/2014, we issued a refund in the disputed amount of $ We apologize for any inconvenience the customer may have sufferedWe trust that our actions satisfy both the consumer and the Revdex.com and consider the issue closedPlease do not hesitate to contact us with any future inquiries Regards, Force Factor, LLC