Femme Factor

RE: ID [redacted]
To Whom It May Concern,
Force Factor takes allegations of fraud and non-compliance very...

seriously. In
response to the above-referenced complaint, we have issued a refund in the
amount of $89.98.  Refunds usually take between 1-7 days to process through the credit card issuer.
The customer signed up for their free trial on 01/20/2015. Attached is a
screenshot of the terms when signing up for the free trial.  Also, the terms and conditions are on the
invoice of the initial shipment along with the next ship date.  The customer was then billed and shipped
their first monthly product on 02/07/2015 in the amount of $89.98 ($79.99 plus
$4.99 shipping and handling plus $5.00 tax). This customer has not contacted Force Factor customer service center to cancel
their account or to obtain return instructions. 
  To date, no returns have been
received by our Returns Department.  On 02/11/2015,
we canceled the account and issued a refund
in the disputed amount of $84.98, as
a good faith gesture to our customer.
We apologize for any
inconvenience the customer may have suffered. We trust that our actions satisfy
both the consumer and the Revdex.com and consider the issue closed.Please
do not hesitate to contact us with any future inquiries.
Regards,
Force Factor, LLC

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because: I would like to see proof of my signing up for this product.
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
Why should I have to pay the postage to return product that I didn't order?  Send me a postage paid return mail label so I don't have to incur the cost of returning your product.
Regards,
[redacted]

My wife has been taking Femme Factor's Body Fit for the last three months, and we are both HUGE fans. We have two kids, and most days they run her ragged. I have noticed her energy levels higher, and she now exercises regularly, which she wasn't able to do before.
I had to contact Femme Factor because when I checked out online I accidentally bought three bottles instead of two - they ended up helping me out and I got refunded quickly and easily. I am a big fan of theirs and highly recommend them!

April 15, 2014To Whom it May Concern,Femme Factor takes allegations of fraud and non-compliance very seriously. In response to the abovereferenced complaint, we are unable to issue a monetary refund due to chargebacks on this order.The customer signed up for their free trial on...

01/25/2014. The customer was then billed for their first monthly product on 02/12/2014 in the amount of 74.98 (69.99 plus 4.99 shipping and handling) and on 03/14/2014 in the amount of 74.98 (69.99 plus 4.99 shipping and handling). On 03/17/2014, the customer contacted the Femme Factor customer service center to cancel their account and obtain return instructions. Two chargebacks were filed on 03/19/2014 with the customers financial institution. This is currently going through the dispute process with the customers financial institution and we are unable to process a monetary refund.We apologize for any inconvenience the customer may have suffered. We trust that our actions satisfy both the consumer and the Revdex.com and consider the issue closed. Please do not hesitate to contact us with any future inquiries.Regards,Femme Factor, LLC

RE: ID [redacted]
To Whom It May Concern,
Force Factor takes allegations of fraud and non-compliance very...

seriously.  In response to the above-referenced
complaint, we have issued a refund in the amount of $84.97. Refunds usually
take between 1-7 days to process through the customer’s bank or credit card
issuer.
The customer signed up for their free trial on 09/08/2014. The customer was
then billed for their first monthly product on 09/26/2014 in the amount of $74.98
($69.99 plus $4.99 shipping and handling). The customer contacted the Force
Factor customer service center on 10/22/2014, postponed shipments and accepted
a lower price for future shipments. The customer was then billed for their second
monthly product on 01/20/2015 in the amount of $54.98 ($49.99 plus $4.99
shipping and handling) and for their third monthly product on 02/19/2015 in the
amount of $54.98 ($49.99 plus $4.99 shipping and handling). On 02/23/2015, the
customer contacted the Force Factor customer service center to cancel their
account and accepted a 60% credit of $29.99 to keep the shipment. On 03/05/2015, we issued an additional refund in the disputed
amount of $54.98, for a total refund of $84.97 as
a good faith gesture to our customer.
We apologize for any
inconvenience the customer may have suffered. We trust that our actions satisfy
both the consumer and the Revdex.com and consider the issue closed.Please
do not hesitate to contact us with any future inquiries.
Regards,
Force Factor , LLC

From: Revdex.com of Metro Washington DC <[email protected]>Date: Wed, Apr 23, 2014 at 9:32 AMSubject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: [redacted] <[redacted]>
---------- Forwarded message ----------
From: [redacted] <[redacted]>
Date: Tue, Apr 22, 2014 at 4:47 PM
Subject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].
To: [email protected] for helping out force factor just sent me an email today at 3:53 pm stating they will be crediting my account it will take them 7 business days.  
On Tue, Apr 22, 2014 at 3:15 PM, <[email protected]> wrote:

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

RE: ID [redacted]
To Whom It May Concern,
Force Factor takes allegations of fraud and non-compliance very...

seriously. In
response to the above-referenced complaint, we have issued a refund in the
amount of $84.98. Refunds usually take between 1-7 days to process through the credit card issuer.
The customer signed up for their free trial on 07/29/2014.
The customer was then billed for their monthly supply on 08/16/2014, in the
amount of $84.98 ($79.99 plus $4.99 shipping and handling). On 08/21/2014, the
customer contacted the Force Factor customer service center to cancel the account and obtain return
instructions.  On 08/28/2014, we received
the product back to our shipping facility and automatically processed the
refund of $79.99. On 08/28/2014, we refunded the remaining portion of $4.99,
bringing the total refund to $84.98.
We apologize for any inconvenience this process has caused the customer. We trust that our actions satisfy both the customer and the Revdex.com and consider the issue closed.
Please do not hesitate to contact us with any future inquires.
Regards,
Force Factor, LLC

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

RE: ID [redacted]
To Whom It May Concern,
Force Factor takes allegations of fraud and non-compliance very...

seriously.  In response to the above-referenced
complaint, we have issued a refund in the amount of $90.93. Refunds usually
take between 1-7 days to process through the customer’s bank or credit card
issuer.
The customer signed up for their free trial on 02/02/2014. The customer was
then billed for their first monthly product on 02/20/2014 in the amount of $90.93
($79.99 plus $4.99 shipping and handling plus $5.95 tax).  The customer has contacted
the Force Factor customer service center on 02/21/2014 to cancel their account and obtain return
instructions.  On 03/11/2014 the return
was received by our Returns Department but the refund was not automatically
processed.  On 06/26/2014, we issued a refund in the disputed amount of $90.93.
We apologize for any
inconvenience the customer may have suffered. We trust that our actions satisfy
both the consumer and the Revdex.com and consider the issue closed. Please
do not hesitate to contact us with any future inquiries.
Regards,
Force Factor, LLC

They still didn't refund the expenses their actions caused I'm out $100 I was charged because them taking my rent money. I wouldn't been late if Femme Factor wouldn't taken my money

RE: ID [redacted]
To Whom It May Concern,
Force Factor takes allegations of fraud and non-compliance very seriously. In
response to the customers rebuttal, and again apologize that the customer’s
experience was not a positive one, we processed a refund for the disputed
amount of $144.97.  We also apologize for
the miscommunication, however after reviewing the records, calls and
confirmation emails; this customer was instructed to contact the Force Factor
customer service department prior to May 10,, 2014 to make any
changes to the account and a confirmation email was sent on March 26, 2014
showing the next ship date of May 10, 2014.  Again, we apologize for any miscommunication.  At this point, the customer is not responsible
for the return and needs to take no further action.
We apologize for any
inconvenience the customer may have suffered. We trust that our actions satisfy both the consumer and the Revdex.com and consider the issue closed. Please do not hesitate to contact
us with any future inquiries.
Regards,
Force Factor LLC

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: I never agreed to get their supply.  When I called on March 26, 2014 it was because I noticed, on my credit card statement, the charges that they were making without me authorizing them.  I never agreed to get a monthly supply, and on March 26, 2014 I clearly told the person I talked to that I did not want their product.  That I wanted to cancel. He said that I had to take the bottle I received on March, I told him that I never received any bottle on February and that I was calling because I had received that bottle on March.  I never agreed to get the product, on a monthly basis at a reduced price.  I did not wanted to begin with.  I told the person I talked to last, that I was going to report them, he was very rude and told me that I wasn't the only one that wanted to complain about this and that nothing was going to happen to them.  I want them to take responsibility for their actions and not try to sugar coated and pretend  to be nice that it was not their fault and blaming me for what happen.  I want an apology from them.  If they take their business seriously, like they said, they should apologize.  I just don't want this to happen to any body else.   
Regards,
[redacted]

RE: ID [redacted]
To Whom It May Concern,
Force Factor takes allegations of fraud and non-compliance very
seriously.  In response to the above-referenced complaint, we will process
and resend the $100 rebate certificate.
The customer signed up for their
free trial on 11/11/2015. In December 2015, we resent the $100 rebate certificate information twice to the email address listed however it may have been blocked
and went into their spam folder.   If it has not been received via email,
we will process and resend the $100 rebate certificate by mail.
We apologize for any inconvenience
the customer may have suffered. We trust that our actions satisfy both the
consumer and the Revdex.com and consider the issue closed.Please
do not hesitate to contact us with any future inquiries.
Regards,
Force Factor , LLC

RE: ID [redacted]
To Whom It May Concern,
Force Factor takes allegations of fraud and non-compliance very...

seriously.  In response to the above-referenced
complaint, we have issued a refund in the amount of $84.98. Refunds usually
take between 1-7 days to process through the customer’s bank or credit card
issuer.
The customer signed up for their free trial on 03/26/2014. The customer was
then billed for their first monthly product on 04/13/2014 in the amount of $84.98
($79.99 plus $4.99 shipping and handling). 
On 04/17/2014, the customer has contacted
the Force Factor customer service center to cancel their account and obtained
return instructions. To date, no returns have been received by our Returns
Department.  On 04/17/2014 we issued a refund in the disputed amount of $84.98
as a good faith gesture to our
customer.
We apologize for any
inconvenience the customer may have suffered. We trust that our actions satisfy
both the consumer and the Revdex.com and consider the issue closed. Please
do not hesitate to contact us with any future inquiries.
Regards,
Force Factor , LLC

RE: ID 11477985 To Whom It May Concern, Force Factor takes allegations of fraud and non-compliance very seriously. In response to the above-referenced complaint, we have issued a refund in the amount of $159.96. Refunds usually take between 1-7 days to process through the customer’s bank...

or credit card issuer.   The customer signed up for two free trial programs on 05/22/2016. The customer was billed for their first monthly supplies on 06/09/2016, in the amount of $74.98 ($69.99 plus $4.99 shipping and handling) and $84.98 ($79.99 plus $4.99 shipping and handling). The customer contacted our customer service center on 06/14/2016, canceled both orders and accepted two partial 60% credits, in the total of $89.98, to keep both shipments. To date, no returns have been received by our Returns Department. On 06/14/2016, we processed an additional refund in the amount of $69.98, bringing the total amount of refund to $159.96 as a good faith gesture to our customer.   We apologize for any inconvenience this process has caused the customer. We trust that our actions satisfy both the customer and the Revdex.com and consider the issue closed. Please do not hesitate to contact us with any future inquires. Regards, Force Factor, LLC

RE: ID [redacted]
To Whom It May Concern,
Force Factor takes allegations of fraud and non-compliance very...

seriously.  In response to the above-referenced
complaint, we have issued a refund in the amount of $80.60. Refunds usually
take between 1-7 days to process through the customer’s bank or credit card
issuer.
The customer signed up for their free trial on 06/12/2015. Attached is a
screenshot of the terms when signing up for the free trial.  Also, the terms and conditions are on the
invoice of the initial shipment along with the next ship date. The customer was
then billed for their first monthly product on 07/03/2015 in the amount of $80.60
($69.99 plus $4.99 shipping and handling plus $5.62 tax).  The customer has contacted
the Force Factor customer service center on 07/14/2015 to cancel their account and obtained return
instructions. To date no returns have been received by our Returns
Department.  On 07/15/2015, we issued a refund in the disputed amount of $80.60
as a good faith gesture to our
customer.We apologize for any
inconvenience the customer may have suffered. We trust that our actions satisfy
both the consumer and the Revdex.com and consider the issue closed.Please
do not hesitate to contact us with any future inquiries.
Regards,
Force Factor, LLC

RE: ID [redacted]
 To Whom It May Concern,
Force Factor takes allegations of fraud and non-compliance very...

seriously.  In response to the above-referenced
complaint, we do not have a record of an order for this customer. 
Since we are unable to locate an order with the information
provided, we are unable to ship anything.
We apologize for any
inconvenience the customer may have suffered. We trust that our actions satisfy
both the consumer and the Revdex.com and consider the issue closed.Please
do not hesitate to contact us with any future inquiries.
Regards,
Force Factor , LLC

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]