Femme Factor

RE: ID [redacted] To Whom It May Concern, Force Factor takes allegations of fraud and non-compliance very seriously In response to the above-referenced complaint, we have issued a refund in the amount of $Refunds usually take between 1-days to process through the customer’s bank or credit card issuer The customer signed up for their free trial on 02/17/The customer was then billed for their first monthly product on 03/07/in the amount of $ ($plus $shipping and handling plus $tax) On 03/08/2014, the customer has contacted the Force Factor customer service center to cancel their account and obtained return instructionsTo date, no returns have been received by our Returns Department On 04/22/2014, we issued a refund in the disputed amount of $as a good faith gesture to our customer We apologize for any inconvenience the customer may have sufferedWe trust that our actions satisfy both the consumer and the Revdex.com and consider the issue closedPlease do not hesitate to contact us with any future inquiries Regards, Force Factor , LLC

My wife has been taking Femme Factor's Body Fit for the last three months, and we are both HUGE fansWe have two kids, and most days they run her raggedI have noticed her energy levels higher, and she now exercises regularly, which she wasn't able to do beforeI had to contact Femme Factor because when I checked out online I accidentally bought three bottles instead of two - they ended up helping me out and I got refunded quickly and easilyI am a big fan of theirs and highly recommend them!

RE: ID [redacted] > To Whom It May Concern, Force Factor takes allegations of fraud and non-compliance very seriously In response to the above-referenced complaint, we have issued a refund in the amount of $Refunds usually take between 1-days to process through the customer’s bank or credit card issuer The customer signed up for their free trial on 04/19/Attached is a screenshot of the terms when signing up for the free trial Also, the terms and conditions are on the invoice of the initial shipment along with the next ship dateThe customer was then billed for their first monthly product on 05/07/in the amount of $ ($plus $shipping and handling) The customer has contacted the Force Factor customer service center on 05/12/to cancel their account and obtained return instructionsTo date no returns have been received by our Returns Department On 05/17/2015, we issued a refund in the disputed amount of $as a good faith gesture to our customer.We apologize for any inconvenience the customer may have sufferedWe trust that our actions satisfy both the consumer and the Revdex.com and consider the issue closed.Please do not hesitate to contact us with any future inquiries Regards, Force Factor, LLC

Wonderful product! It helped me create and maintain my figureThe best part is that I feel great since I've started taking itMy body feels and is healthy and I feel radiant and strong all day

April 15, 2014To Whom it May Concern,Femme Factor takes allegations of fraud and non-compliance very seriouslyIn response to the abovereferenced complaint, we have issued a refund in the amount of Refunds usually take between 1-days to process through the customers bank or
credit card issuer.The customer signed up for their free trial on 09/16/The customer was then billed for their first monthly product on 10/04/in the amount of (plus shipping and handling), for their second monthly product on 11/03/in the amount of (plus shipping and handling), for their third monthly product on 12/03/in the amount of (plus shipping and handling), for their fourth monthly product on 01/02/in the amount of (plus shipping and handling), for their fifth monthly product on 02/01/in the amount of (plus shipping and handling) and for their sixth monthly product on 03/03/in the amount of (plus shipping and handling).On 03/27/2014, the Custorner contacted the Femme Factor customer service center to cancel their account and obtain return instructionsOn 04/08/2014, returns have been received by our Returns DepartmentOn 04/09/2014, we processed a refund in the amount of We have issued the remaining refund in the amount of on 04/15/2014, for a total refund of 449.88.We apologize for any inconvenience the customer may have sufferedWe trust that our actions satisfy both the consumer and the Revdex.com and consider the issue closedPlease do not hesitate to contact us with any future inquiries.Regards,Femme Factor LLC

RE: ID ***
To Whom It May Concern,
Force Factor takes allegations of fraud and non-compliance very
seriously. In response to the above-referenced
complaint, we have issued a refund in the amount of $Refunds usually
take between 1-days to process through the customer’s bank or credit card
issuer
The customer signed up for their free trial on 06/18/Attached is a
screenshot of the terms when signing up for the free trial. Also, the terms and conditions are on the
invoice of the initial shipment along with the next ship date. The customer then contacted Force Factor
customer service center on 07/02/and accepted an additional free trial to
be shippedThe customer was then billed for their first monthly product on 07/20/
in the amount of $($plus $shipping and handling)On 07/20/2015,
the customer contacted the Force Factor
customer service center to cancel their accountTo date, no return has been
received at our Returns DepartmentOn 07/30/2015, we issued a refund in the disputed amount of $84.98,
as a good faith gesture to our customer
We apologize for any
inconvenience the customer may have sufferedWe trust that our actions satisfy
both the consumer and the Revdex.com and consider the issue closed.Please
do not hesitate to contact us with any future inquiries
Regards,
Force Factor , LLC

RE: ID ***
To Whom It May Concern,
Force Factor takes allegations of fraud and non-compliance very
seriouslyIn
response to the above-referenced complaint, we have issued a refund in the
amount of $Refunds usually take between 1-days to process through the credit card issuer
The customer signed up for their free trial online, through *** on 01/30/
The customer was then billed for their monthly supply on 02/17/2014, in the
amount
of $($plus $shipping and handling) and again on 03/19/2014, in
the amount
of $($plus $shipping and handling) The customer contacted the
Force Factor customer service center on 03/26/to request a refund, a price
reduction and postpone shipmentsOn 03/26/a partial credit was issued in
the amount of $On 05/10/2014, an additional monthly supply was billed,
in the amount of $($plus $shipping and handling). The customer contacted the Force Factor
customer service center on 05/16/to cancel the account and request a
refund. To
date, no returns have been received by our Returns Department. On 05/16/2014, we issued the remaining
refund of $29.99, bringing the total amount of refund to $144.97, as a good faith gesture to our customer.
We apologize for any inconvenience this process has
caused the customerWe trust that our actions satisfy both the customer and
the Revdex.com and consider the issue closed
Please do not hesitate to contact us with any
future inquires
Regards,
Force Factor, LLC

RE: ID ***
To Whom It May Concern,
Force Factor takes allegations of fraud and non-compliance very
seriously. In response to the above-referenced
complaint, we have issued a refund in the amount of $Refunds usually
take between 1-days to process through the customer’s bank or credit card
issuer
The customer signed up for their free trial on 03/18/Attached is a
screenshot of the terms when signing up for the free trial. Also, the terms and conditions are on the
invoice of the initial shipment along with the next ship date. The customer was then billed for their first
monthly product on 04/05/in the amount of $($plus $
shipping and handling)On 04/06/2015, the customer contacted the Force Factor customer service center to
cancel their account and obtained return instructions. To date, no returns have been received by our
Returns DepartmentOn 04/07/2015, we issued
a refund in the disputed amount of $84.98, as
a good faith gesture to our customer
We apologize for any
inconvenience the customer may have sufferedWe trust that our actions satisfy
both the consumer and the Revdex.com and consider the issue closed. Please
do not hesitate to contact us with any future inquiries
Regards,
Force Factor , LLC

RE: ID *** To Whom It May Concern,Force Factor takes allegations of fraud and non-compliance very seriously. In response to the above-referenced complaint, we will accept two shipments back for refundsUpon arrival, refunds usually take between 1-days to process through the customer’s
bank or credit card issuerThe customer signed up for their free trial on 08/19/ Attached is a screenshot of the terms when signing up for the free trial. Also, the terms and conditions are on the invoice of the initial shipment along with the next ship dateThe customer was then billed for their first monthly product on 09/06/in the amount of $($plus $shipping and handling), for their second monthly product on 10/06/in the amount of $($plus $shipping and handling), for their third monthly product on 11/05/in the amount of $($plus $shipping and handling) and for their fourth monthly product on 12/05/in the amount of $($plus $shipping and handling). On 12/08/2017, the customer contacted the Force Factor customer service center and cancelled the VIP membership program and return instructions were providedAttached is a copy of our return policyWe also informed the customer that she can return two shipments for refundsTo date, no returns have been received by our Returns DepartmentWe apologize for any inconvenience the customer may have sufferedWe trust that our actions satisfy both the consumer and the Revdex.com and consider the issue closed.Please do not hesitate to contact us with any future inquiriesRegards, Force Factor, LLC

RE: ID ***
To Whom It May Concern,
Force Factor takes allegations of fraud and non-compliance very
seriously. In response to the above-referenced complaint,
we have issued a refund in the disputed amount of $Refunds usually take
between 1-days to process through the customer’s bank or credit card issuer
The customer signed up for their free trial on 12/23/Attached is a
screenshot of the terms when signing up for the free trial. Also, the terms and conditions are on the
invoice of the initial shipment along with the next ship dateThe customer was billed for their first
monthly product on 01/10/in the amount of $($plus $
shipping and handling), for their second monthly product on 02/09/in the
amount of $($plus $shipping and handling), for their third
monthly product on 03/11/in the amount of $($plus $
shipping and handling), for their fourth
monthly product on 04/10/in the amount of $($plus $
shipping and handling), for their fifth
monthly product on 05/10/in the amount of $($plus $
shipping and handling) and for their sixth
monthly product on 06/09/in the amount of $($plus $
shipping and handling). On 06/09/2015,
the customer contacted Force Factor Customer Service Center, accepted a lower
price for future shipments, changed the recurring frequency and postponed
shipments. On 09/07/2015, the seventh
monthly product was shipped in the amount of $($plus $shipping
and handling) and on 12/06/in the amount of $($plus $
shipping and handling)On 12/08/2015, the
customer contacted the Force Factor customer service center to cancel their
account. To date, no returns have been received by our Returns
Department. On 12/21/2015, we issued a refund in the disputed amount of
$109.96, as a good faith gesture to our customer.
We apologize for any
inconvenience the customer may have sufferedWe trust that our actions satisfy
both the consumer and the Revdex.com and consider the issue closed.Please
do not hesitate to contact us with any future inquiries
Regards,
Force Factor , LLC

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: I received two more e-mails regarding this complaint on April and April 11thOn what day did the company respond to Revdex.com? If it was after April 11th I will accept if not I do not except for I am still receiving e-mails
Regards,
*** ***

RE: ID ***
To Whom It May Concern,
Force Factor takes allegations of fraud
and non-compliance very seriouslyIn response to the above-referenced
complaint, we have issued a refund in the amount of $Refunds usually
take between 1-days to process
through the customer’s bank or credit card
issuer
The customer signed up for their free trial on 10/07/The customer was
then billed for their first monthly product on 10/25/in the amount of $
($plus $shipping and handling plus $tax). The second monthly product was shipped on 11/24/
in the amount of $($plus $shipping and handling plus $tax)
The customer contacted the Force
Factor customer service center on 11/27/to
cancel their account and obtained return instructions. To date, no returns have been received by
our Returns Department. We have issued a refund in the disputed amount
of $on 11/30/2015,
as a good faith gesture to our
customer
We apologize for any
inconvenience the customer may have sufferedWe trust that our actions satisfy
both the consumer and the Revdex.com and consider the issue closed.Please
do not hesitate to contact us with any future inquiries
Regards,
Force Factor, LLC

RE: ID *** To Whom It May Concern,Force Factor takes allegations of fraud and non-compliance very seriously. In response to the above-referenced complaint, we have issued a refund in the disputed amount of $Refunds usually take between 1-days to process through the customer’s
bank or credit card issuerThe customer signed up for their free trial on 11/04/Attached is a screenshot of the terms when signing up for the free trial. Also, the terms and conditions are on the invoice of the initial shipment along with the next ship date. The customer was billed for their first monthly product on 11/22/in the amount of $($plus $shipping and handling)On 12/05/2016, the customer contacted the Force Factor customer service center to cancel their accountThis customer claimed that the monthly supply package was not delivered however we have tracking information verifying its deliveryCustomer was unwilling to investigate where shipment was located so a refund of $was processedTo date, no returns have been received by our Returns Department. On 12/05/2016, we issued a refund in the remaining disputed amount of $32.99, as a good faith gesture to our customer. We apologize for any inconvenience the customer may have sufferedWe trust that our actions satisfy both the consumer and the Revdex.com and consider the issue closed.Please do not hesitate to contact us with any future inquiriesRegards, Force Factor , LLC

RE: ID ***
To Whom It May Concern,
Force Factor takes allegations of fraud and non-compliance very
seriously. In response to the above-referenced
complaint, we have issued a refund in the amount of $Refunds usually
take between 1-days to process through the customer’s bank or credit card
issuer
The customer signed up for their free trial on 06/01/The customer was
then billed for their first monthly product on 06/22/in the amount of $
($plus $shipping and). The customer has contacted the Force Factor
customer service center on 06/23/to
cancel their account and obtain return instructions. To date, no returns have been received by our
Returns Department. On 06/27/2014,
we issued a refund in the disputed amount
of $as a good faith gesture. We apologize for any
inconvenience the customer may have sufferedWe trust that our actions satisfy
both the consumer and the Revdex.com and consider the issue closed. Please
do not hesitate to contact us with any future inquiries.
Regards,
Force Factor, LLC

RE: ID ***
To Whom It May Concern,
Force Factor takes allegations of fraud and non-compliance very
seriously. In response to the above-referenced complaint, we will process
and resend the $rebate certificate
The customer signed up for their
free trial on 11/11/In December 2015, we resent the $
rebate certificate information twice to the email address listed however
it may have been blocked
and went into their spam folder. I have personally resent the details of the rebate certificate on 2/17/to the customer's email address on file and am waiting for delivery confirmation
We apologize for any inconvenience
the customer may have sufferedWe trust that our actions satisfy both the
consumer and the Revdex.com and consider the issue closed.Please
do not hesitate to contact us with any future inquiries
Regards,
Force Factor , LLC

RE: ID ***
To Whom It May Concern,
ProbioSlim takes allegations of fraud and non-compliance very
seriously. In response to the above-referenced
complaint, we have issued a refund in the amount of $Refunds usually
take between 1-days to process through the customer’s bank or credit card
issuer
The customer signed up for their free trials on 03/28/(Order #1) and on 05/22/
(Order # & # 3) On 04/03/the
customer contacted the customer service center and canceled their account
(Order #1)On 06/09/2015, the
customer contacted the customer service center (Order # 2) and an additional
free trial bottle was shipped and the trial period was extendedThe customer
was then billed for their first monthly product on 06/19/in the amount of $
($plus $shipping and handling) (Order #3)On 06/19/2015, the
customer contacted the customer service center to cancel their account (Order
#3) and accepted a partial credit of
$to keep the monthly supplyThe customer was then billed for
their first monthly product on 07/17/in the amount of $($plus
$shipping and handling) (Order #2)On 07/17/2015, the customer contacted the customer service center
to cancel their account (Order #2) and
accepted a partial credit of $to keep the monthly supplyTo date, no
returns have been received by our Returns Department. On 07/17/2015, we processed the
remaining refund of $for a total refund
in the disputed amount of $149.96, as
a good faith gesture to our customer.We apologize for any
inconvenience the customer may have sufferedWe trust that our actions satisfy
both the consumer and the Revdex.com and consider the issue closed.Please
do not hesitate to contact us with any future inquiries
Regards,
ProbioSlim, LLC

RE: ID ***
To Whom It May Concern,
Force Factor takes
allegations of fraud
and non-compliance very seriouslyIn response to the above-referenced
complaint, we have issued a refund in the amount of $Refunds usually
take between 1-days to process through the customer’s bank or credit card
issuer
The customer signed up for their free trial on 10/07/The customer was
then billed for their first monthly product on 10/25/in the amount of $
($plus $shipping and handling plus $tax). The second monthly product was shipped on 11/24/
in the amount of $($plus $shipping and handling plus $tax)
The customer contacted the Force
Factor customer service center on 11/27/to
cancel their account and obtained return instructions. To date, no returns have been received by
our Returns Department. We have issued a refund in the disputed amount
of $on 11/30/2015,
as a good faith gesture to our
customer
We apologize for any
inconvenience the customer may have sufferedWe trust that our actions satisfy
both the consumer and the Revdex.com and consider the issue closed.Please
do not hesitate to contact us with any future inquiries
Regards,
Force Factor, LLC

RE: ID ***
To Whom It May Concern,
Force Factor takes allegations of fraud and non-compliance very
seriouslyIn
response to the above-referenced complaint, we have issued a refund in the
amount of $Refunds usually take between 1-days to process through the
customer’s bank or credit card issuer
The customer signed up for the Force Factor free trial offer on 05/22/2014. The customer contacted the Force Factor customer
service center on 05/28/and accepted a lower price on future shipments and
also postponed shipmentsThe customer was then billed for their first monthly
product on 06/30/in the amount of $($plus $shipping and
handling). The
customer contacted the Force Factor customer service center on 06/30/
to cancel their account. To date, no returns have been received by our
Returns Department. We have issued a
refund in the amount of $on
07/08/2014, as a good faith
gesture to our customer
We apologize for any
inconvenience the customer may have sufferedWe trust that our actions satisfy
both the consumer and the Revdex.com and consider the issue closed. Please
do not hesitate to contact us with any future inquiries
Regards,
Force Factor, LLC

RE: ID ***
To Whom It May Concern,
Force Factor takes allegations of fraud and non-compliance very seriouslyIn
response to the above-referenced complaint, we have issued a refund in the
amount of $Refunds usually take between 1-days to process through
the credit card issuer
The customer signed up for their free trial on 07/17/Attached is a
screenshot of the terms when signing up for the free trial. Also, the terms and conditions are on the
invoice of the initial shipment along with the next ship date. The customer was billed for their first
monthly supply on 08/04/2015, in the amount of $($plus $
shipping and handling)On 08/07/2015, the customer contacted Force
Factor Customer Service Center to cancel the account and obtained return
instructionsTo date, no returns have
been received by our Returns Department.
On 08/11/2015, we issued the refund for the disputed amount of
$74.98, as a good faith gesture to our customer.
We apologize for any inconvenience this process has caused
the customerWe trust that our actions satisfy both the customer and the
Revdex.com and consider the issue closed
Please do not hesitate to contact us with any future
inquires
Regards,
Force Factor, LLC

RE: ID ***
To Whom It May Concern,
Force Factor takes allegations of fraud and non-compliance very seriously. In response to the above-referenced
complaint, we do not have a record of an order for this customer.
Since we are unable to locate an
order with the information
provided, we are unable to ship anything
We apologize for any
inconvenience the customer may have sufferedWe trust that our actions satisfy
both the consumer and the Revdex.com and consider the issue closed.Please
do not hesitate to contact us with any future inquiries
Regards,
Force Factor , LLC