Femme Factor

RE: ID [redacted]
To Whom It May Concern,
Force Factor takes allegations of fraud and non-compliance very...

seriously.  In response to the above-referenced
complaint, we have issued a refund in the amount of $84.98. Refunds usually
take between 1-7 days to process through the customer’s bank or credit card
issuer.
The customer signed up for their free trial on 11/30/2014. The customer was
then billed for their first monthly product on 12/18/2014 in the amount of $84.98
($79.99 plus $4.99 shipping and handling). To date, this
customer has not contacted the Force Factor customer service center to cancel
their account or obtain return instructions and no returns have been received
by our Returns Department.  On 12/24/2014,
we canceled the account and issued a refund in
the disputed amount of $84.98, as
a good faith gesture to our customer.
We apologize for any
inconvenience the customer may have suffered. We trust that our actions satisfy
both the consumer and the Revdex.com and consider the issue closed.Please
do not hesitate to contact us with any future inquiries.
Regards,
Force Factor , LLC

RE: ID [redacted] To Whom It May Concern, Force Factor takes allegations of fraud and non-compliance very seriously. In response to the above-referenced complaint, we have issued a refund in the amount of $74.98. Refunds usually take between 1-7 days to process through the credit card issuer. The...

customer signed up for their free trial on 09/26/2017. Attached is a screenshot of the terms when signing up for the free trial.  Also, the terms and conditions are on the invoice of the initial shipment along with the next ship date.  The customer was billed for their first monthly supply on 10/14/17, in the amount of $74.98 ($69.99 plus $4.99 shipping and handling).  On 10/14/17, the customer contacted Force Factor Customer Service Center to cancel the account and obtained return instructions. To date, no returns have been received by our Returns Department.  On 10/14/17, we issued the refund for the disputed amount of $74.98, as a good faith gesture to our customer.   We apologize for any inconvenience this process has caused the customer. We trust that our actions satisfy both the customer and the Revdex.com and consider the issue closed. Please do not hesitate to contact us with any future inquires. Regards, Force Factor, LLC

RE: ID [redacted] To Whom It May Concern,Force Factor takes allegations of fraud and non-compliance very seriously.  In response to the above-referenced complaint, we have voided the transaction of $80.04. It is up to the customer’s financial institution to determine how long they’re going to...

retain the pre-authorization before releasing it back to the customer however that transaction was voided. The customer signed up for their free trial on 09/21/2017. Attached is a screenshot of the terms when signing up for the free trial.  Also, the terms and conditions are on the invoice of the initial shipment along with the next ship date. The customer was then billed for their first monthly product on 10/09/2017 in the amount of $80.04 ($69.99 plus $4.99 shipping and handling plus $5.06 tax).  On 10/09/2017, the customer contacted the Force Factor customer service center and cancelled the membership program. To date, no return has been received by our Returns Department.  On 10/09/2017, we voided the transaction in the amount of $80.04 as a good faith gesture to our customer. We apologize for any inconvenience the customer may have suffered. We trust that our actions satisfy both the consumer and the Revdex.com and consider the issue closed.Please do not hesitate to contact us with any future inquiries. Regards, Force Factor, LLC

RE: ID [redacted]
To Whom It May Concern,
Force Factor takes allegations of fraud and non-compliance very
seriously.  In response to the rebuttal, this customer has been
immediately and permanently suppressed from receiving any and all emails from
us.
We apologize for any
inconvenience the customer may have suffered. We trust that our actions satisfy
both the consumer and the Revdex.com and consider the issue closed.Please
do not hesitate to contact us with any future inquiries.
Regards,
Force Factor , LLC

From: [redacted] <[redacted].com>Date: Tue, Jun 2, 2015 at 4:44 AMSubject: RE: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: "[email protected]" <[email protected]>This company continues to send me numerous emails per day despite a stating I had been removed from their mailing list.

RE: ID [redacted]
To Whom It May Concern,
Force Factor takes allegations of fraud and non-compliance very...

seriously. In
response to the above-referenced complaint, we have issued a refund in the
amount of $50.98. Refunds usually take
between 1-7 days to process through the credit card issuer.
The customer signed up for their free trial on 09/26/2015.The customer contacted the Force Factor
customer service center on 09/28/2015, accepted a price reduction on future
shipments, an extended trial period, an additional trial bottle and a free
gift. An email was sent to the customer regarding the adjustments of the trial
period. The customer was then billed for the monthly supply on 10/28/2015, in
the amount of $50.98 ($49.99 plus $0.99 shipping and handling). This customer contacted
Force Factor customer service center on 10/28/2015 to cancel the account or
obtain return instructions. On 11/5/2015, we processed a refund in the amount
of $50.98, as a good faith gesture to our
customer.
We apologize for any inconvenience this process has
caused the customer. We trust that our actions satisfy both the customer and
the Revdex.com and consider the issue closed.
Please do not hesitate to contact us with any
future inquires.
Regards,
Force Factor, LLC

RE: ID [redacted]
 
To Whom It May Concern,
Force Factor takes allegations...

of fraud and non-compliance very seriously.  In response to the above-referenced
complaint, we have issued a refund in the amount of $90.93. Refunds usually
take between 1-7 days to process through the customer’s bank or credit card
issuer.
The customer signed up for their free trial on 02/17/2014. The customer was
then billed for their first monthly product on 03/07/2014 in the amount of $90.93
($79.99 plus $4.99 shipping and handling plus $5.95 tax).  On 03/08/2014, the
customer has contacted the Force Factor customer service center to cancel their
account and obtained return instructions. To date, no returns have been
received by our Returns Department.  On 04/22/2014,
we issued a refund in the disputed amount
of $90.93 as a good faith
gesture to our customer.
We apologize for any
inconvenience the customer may have suffered. We trust that our actions satisfy
both the consumer and the Revdex.com and consider the issue closed. Please
do not hesitate to contact us with any future inquiries.
Regards,
Force Factor , LLC

[redacted] <[redacted]>
2:04 PM (19 hours ago)
to me 
Thank you, [redacted]. 
I've forwarded your email to [redacted], who will be completing the file. 
Thanks!
[redacted]
On Fri, Apr 25, 2014 at...

11:35 AM, [redacted] <[redacted]> wrote:
Hi


[redacted] Turgiss <[redacted]>




2:04 PM (19 hours ago)










to me




 
 
 
 
Thank you, [redacted]. 
 
I've forwarded your email to [redacted], who will be completing the file. 
Thanks!
[redacted]
On Fri, Apr 25, 2014 at 11:35 AM, [redacted] Butts <[email protected]> wrote:
Hi

I ordered and paid for a sample of a supplement. One month after receiving the sample I received and was billed for an additional monthly supply of the supplement. I did not authorize Force Factor to set up a recurring monthly shipment and did not authorize any additional charges to my credit card. Apparently on the reverse side of the statement that came with my sample are terms saying I had 18 days to cancel the monthly shipments. This information is printed extremely small and in an obscure area of the statement in order to deceive the customer. This is an underhanded organization intentionally misleading the customer. I am returning the product and asked to have the account closed but Force factor is refusing to reimburse the shipping fees.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and the monies have been returned to my account.  Thank you.  I sent the last shipment back the same day I received it, and according to the USPS Force Factor received on 4/21/14.  I do still stand by my belief that the "fine print" should not be a "seek and find", but should be right above where the credit card information is entered.  The way it is set up can lead to suspicion of intent, even though I have found it is legal.  Just because it is legal, doesn't make it right.  Laws need to be changed to fix this. 
Regards,
[redacted]

RE: ID [redacted]
To Whom It May Concern,
Force Factor takes allegations of fraud and non-compliance very...

seriously. In
response to the above-referenced complaint, we have issued a refund in the
amount of $74.98. Refunds usually take
between 1-7 days to process through the credit card issuer.
The customer signed up for their free trial on 08/01/2014.
The customer was then billed for their monthly supply on 08/19/2014, in the
amount of $74.98 ($69.99 plus $4.99 shipping and handling). On 08/22/2014, the
customer contacted the Force Factor customer service center to cancel the account and obtain return
instructions. On 08/23/2014, a refund of $69.99 was processed.  On 08/28/2014,
we issued an additional refund in the amount
$4.99, bringing the total amount of refund to $74.98.
We apologize for any inconvenience this process has caused the customer. We trust that our actions satisfy both the customer and the Revdex.com and consider the issue closed.
Please do not hesitate to contact us with any future inquires.
Regards,
Force Factor, LLC

I am so fed up of using fat burners that only gives false hopes. Most of them works only on your first use, 1st to 2nd month, but, then again, you’ll be back on your own hated weight. I need a fat burner that will not only work on the first use, but for a longer period of time, or something that is for life. I thought, it is impossible, but fortunately I found LeanFire TX . It does not only give promises of burning your fats but it also motivates your mind. This is amazing! The Metabolic Mind Matrix in this product is a miracle. It produces clean energy that helps eradicate nervousness and anxieties. And all will be replaced with great determination, increased endurance as it burns your fats. With increased energy, your body and mind is motivated to go on with your goal. LeanFire is surely the fastest and the safest way to burn fats.

RE: ID [redacted]
To Whom It May Concern,
Force Factor takes allegations of fraud and non-compliance very seriously. In
response to the customers rebuttal, and again apologize that the customer’s
experience was not a positive one, we attempted to process a refund for the
disputed amount of $84.98 however it was declined due to the chargeback on this
order.  Return instructions and refund
information were provided on 11/24/2014 however, the dispute with the credit
card was issued on 01/21/2015.  The
monthly supply was delivered to the customer on 11/25/2014 and to date, no
return has been received.  This is
currently going through a dispute process with the customer’s financial
institution and we are unable to process a monetary refund.
We apologize for any
inconvenience the customer may have suffered. We trust
that our actions satisfy both the consumer and the Revdex.com and
consider the issue closed.Please do not hesitate to contact
us with any future
inquiries.
Regards,
Force Factor, LLC

[A default letter is provided here which indicates your acceptance of the business's response.  I have reviewed my bank statement and hereby confirmed that all of the monies due and owed to me have been refunded.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

RE: ID [redacted] To Whom It May Concern,Femme Factor takes allegations of fraud and non-compliance very seriously. In response to the above-referenced complaint, we have issued a refund in the amount of $299.92.  Refunds usually take between 1-7 days to process through the credit card issuer. ...

The customer signed up for the Femme Factor free trial offer on 10/10/2016. The customer was then billed and shipped their first monthly product on 10/28/2016 in the amount of $74.98 ($69.99 plus $4.99 shipping and handling), the second monthly product on 11/27/2016 in the amount of $74.98 ($69.99 plus $4.99 shipping and handling), the third monthly product on 12/30/2016 in the amount of $74.98 ($69.99 plus $4.99 shipping and handling) and the fourth monthly product on 02/01/2017 in the amount of $74.98 ($69.99 plus $4.99 shipping and handling).  The customer contacted the Femme Factor customer service center on 02/01/2017 to cancel their account and obtained return instructions.  On 02/15/17, a refund was issued in the amount of $209.97. On 03/01/2017, an additional refund was issued in the amount of $69.99 and on 03/15/2017, the remaining balance of $19.96 was refunded, bringing the total amount of refund to $299.92. We are unable to refund more than what was billed. We apologize for any inconvenience the customer may have suffered. We trust that our actions satisfy both the consumer and the Revdex.com and consider the issue closed.Please do not hesitate to contact us with any future inquiries. Regards, Femme Factor, LLC

Roman","serif";
mso-fareast-font-family:"Times New Roman";color:black">RE: ID [redacted]
To Whom It May Concern,
Force Factor takes allegations of fraud and non-compliance very
seriously.  In response to the above-referenced complaint, this customer
has been immediately and permanently suppressed from receiving any and all
emails from us.
We apologize for any
inconvenience the customer may have suffered. We trust that our actions satisfy
both the consumer and the Revdex.com and consider the issue closed.Please
do not hesitate to contact us with any future inquiries.
Regards,
Force Factor , LLC

RE: ID [redacted]
class="MsoNormal"> To Whom It May Concern,
Force Factor takes allegations of fraud and non-compliance very seriously.  In response to the above-referenced
complaint, we have issued a refund in the amount of $74.98. Refunds usually
take between 1-7 days to process through the customer’s bank or credit card
issuer.
The customer signed up for their free trial on 04/19/2015. Attached is a
screenshot of the terms when signing up for the free trial.  Also, the terms and conditions are on the
invoice of the initial shipment along with the next ship date. The customer was
then billed for their first monthly product on 05/07/2015 in the amount of $74.98
($69.99 plus $4.99 shipping and handling). 
The customer has contacted the Force
Factor customer service center on 05/12/2015 to
cancel their account and obtained return instructions. To date no returns have
been received by our Returns Department. 
On 05/17/2015, we issued a refund in
the disputed amount of $74.98 as a good faith
gesture to our customer.We apologize for any
inconvenience the customer may have suffered. We trust that our actions satisfy
both the consumer and the Revdex.com and consider the issue closed.Please
do not hesitate to contact us with any future inquiries.
Regards,
Force Factor, LLC

RE: ID [redacted]
To Whom It May Concern,
Force Factor takes allegations of fraud and non-compliance very...

seriously. In
response to the above-referenced complaint, we have issued a refund in the
amount of $89.98 USD.  Refunds usually
take between 1-7 days to process through the credit card issuer.
The customer signed up for their free trial on 10/19/2014. The customer was
then billed and shipped their first monthly product on 11/14/2014in the amount
of $89.98 ($79.99 plus $9.99 shipping and handling).  The customer contacted
the Force Factor customer service center on 11/28/2014 to cancel their account and received return
instructions.  To date, no returns have been received by our
Returns Department.  We have issued a
refund in the disputed amount of $84.98 USD on
12/08/2014, as a good faith
gesture to our customer.
We apologize for any
inconvenience the customer may have suffered. We trust that our actions satisfy
both the consumer and the Revdex.com and consider the issue closed.Please
do not hesitate to contact us with any future inquiries.
Regards,
Force Factor, LLC

RE: ID [redacted]
To Whom It May Concern,
Force Factor takes allegations of fraud and non-compliance very...

seriously. In
response to the above-referenced complaint, we have issued a refund in the
amount of $74.98. Refunds usually take between 1-7 days to process through the credit card issuer.
The customer signed up for their free trial on 07/17/2015. Attached is a
screenshot of the terms when signing up for the free trial.  Also, the terms and conditions are on the
invoice of the initial shipment along with the next ship date.  The customer was billed for their first
monthly supply on 08/04/2015, in the amount of $74.98 ($69.99 plus $4.99
shipping and handling). On 08/07/2015, the customer contacted Force
Factor Customer Service Center to cancel the account and obtained return
instructions. To date, no returns have
been received by our Returns Department. 
On 08/11/2015, we issued the refund for the disputed amount of
$74.98, as a good faith gesture to our customer.  
We apologize for any inconvenience this process has caused
the customer. We trust that our actions satisfy both the customer and the
Revdex.com and consider the issue closed.
Please do not hesitate to contact us with any future
inquires.
Regards,
Force Factor, LLC

RE: ID [redacted]
To Whom It May Concern,
Force Factor takes allegations of fraud and non-compliance very...

seriously.  In response to the above-referenced
complaint, we have issued a refund in the amount of $84.98. Refunds usually
take between 1-7 days to process through the customer’s bank or credit card
issuer.
The customer signed up for their free trial on 03/08/2014. The customer was
then billed for their first monthly product on 03/26/2014 in the amount of $84.98
($79.99 plus $4.99 shipping and handling). 
On 03/31/2014, the customer has contacted
the Force Factor customer service center to cancel their account. To date, no
returns have been received by our Returns Department.  On 03/31/2014, we issued a refund in the disputed amount of $84.98
as a good faith gesture to our
customer.
We apologize for any
inconvenience the customer may have suffered. We trust that our actions satisfy
both the consumer and the Revdex.com and consider the issue closed. Please
do not hesitate to contact us with any future inquiries.
Regards,
Force Factor , LLC