Femme Factor

Miranda Green
RE: ID ***
To Whom It May Concern,
Force Factor takes allegations of fraud and non-compliance very seriously. In response to the above-referenced
complaint, we have issued a refund in the amount of $Refunds
usually
take between 1-days to process through the customer’s bank or credit card
issuer
The customer signed up for their free trial on 04/19/Attached is a
screenshot of the terms when signing up for the free trial. Also, the terms and conditions are on the
invoice of the initial shipment along with the next ship dateThe customer was
then billed for their first monthly product on 05/07/in the amount of $
($plus $shipping and handling).
The customer has contacted the Force
Factor customer service center on 05/12/to
cancel their account and obtained return instructionsTo date no returns have
been received by our Returns Department.
On 05/17/2015, we issued a refund in
the disputed amount of $as a good faith
gesture to our customer
We apologize for any
inconvenience the customer may have sufferedWe trust that our actions satisfy
both the consumer and the Revdex.com and consider the issue closed.Please
do not hesitate to contact us with any future inquiries
Regards,
Force Factor, LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is mostly satisfactory to me as far as a refund goesThe business implies I opened an account and subscribed to their productNothing could be further from the truthI went back and looked at everything as if I were anonymously requesting their advertised "free" offer plus shipping and nowhere does anything state that an account is opened/established and that a subscription will be startedFurther, I had received emails asking me to comment on their product and to sign up for more which I never didForce Factor, LLC, needs to stop automatically signing people up or make clear their intentions to automatically bill the recipient with a clear opt-out which does not exist.
Regards,
*** ***

RE: ID ***
To Whom It May Concern,
Force Factor takes allegations of fraud and non-compliance very seriously. In response to the above-referenced
complaint, we have issued a refund in the amount of $Refunds usually
take between 1-days to process
through the customer’s bank or credit card
issuer
The customer signed up for their free trial on 06/12/Attached is a
screenshot of the terms when signing up for the free trial. Also, the terms and conditions are on the
invoice of the initial shipment along with the next ship dateThe customer was
then billed for their first monthly product on 07/03/in the amount of $
($plus $shipping and handling plus $tax). The customer has contacted
the Force Factor customer service center on 07/14/to cancel their account and obtained return
instructionsTo date no returns have been received by our Returns
Department. On 07/15/2015, we issued a refund in the disputed amount of $
as a good faith gesture to our
customer
We apologize for any
inconvenience the customer may have sufferedWe trust that our actions satisfy
both the consumer and the Revdex.com and consider the issue closed.Please
do not hesitate to contact us with any future inquiries
Regards,
Force Factor, LLC

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
However, As of April 11th I was still receiving e-mails. On April 14th a Miranda G*** From ***@***.com called and asked for e-mail information to unsubscribe me from Force Factor.comAs of today April 22, I have not received any more e-mails. I am satisfied with this resolution. However, if the e-mails start again I will notify Revdex.comThanks again for your help!
Regards,
*** ***

RE: ID ***
To Whom It May Concern,
Femme Factor takes allegations of fraud and non-compliance very seriously. In response to the rebuttal, on
07/17/2015, we processed the
remaining refund of $for a total refund in the
disputed amount of $Refunds usually take
between 1-days to process through the customer’s bank or credit card issuerPlease
contact your bank for the availability of those funds
We apologize for any inconvenience the
customer may have sufferedWe trust that our actions satisfy both the consumer
and the Revdex.com and consider the issue closed.Please
do not hesitate to contact us with any future inquiries
Regards,
Femme Factor, LLC

RE: ID ***
To Whom It May Concern,
Force Factor takes allegations of fraud and non-compliance very seriously. In response to the above-referenced
complaint, we have issued a refund in the amount of $Refunds usually
take between 1-days to
process through the customer’s bank or credit card
issuer
The customer signed up for their free trial on 07/03/The terms are on our
website, when signing up for the free trial.
Also, the terms and conditions are on the invoice of the initial
shipment along with the next ship date. The
customer was then billed for their first monthly product on 07/21/in the
amount of $($plus $shipping and handling)On 07/22/2015, the customer contacted the Force Factor customer service center to cancel their
account and obtained return instructionsTo date, no returns have been
received by our Returns Department. On 07/21/2015,
we issued a refund in the disputed amount
of $as a good faith
gesture to our customer
We apologize for any
inconvenience the customer may have sufferedWe trust that our actions satisfy
both the consumer and the Revdex.com and consider the issue closed.Please
do not hesitate to contact us with any future inquiries
Regards,
Force Factor, LLC

RE: ID ***
To Whom It May Concern,
Force Factor takes allegations of fraud and non-compliance very
seriously. In response to the above-referenced
complaint, we have issued a refund in the amount of $Refunds usually
take between 1-days to process through the customer’s bank or credit card
issuer
The customer signed up for their free trial on 01/13/Attached is a
screenshot of the terms when signing up for the free trial. Also, the terms and conditions are on the
invoice of the initial shipment along with the next ship dateThe customer was
then billed for their first monthly product on 01/30/in the amount of $
($plus $shipping and handling).
The customer has contacted the Force
Factor customer service center on 01/30/to
cancel their accountTo date no returns
have been received by our Returns Department.
On 02/11/2015, we issued a refund in
the disputed amount of $as a good faith
gesture to our customer.We apologize for any
inconvenience the customer may have sufferedWe trust that our actions satisfy
both the consumer and the Revdex.com and consider the issue closed.Please
do not hesitate to contact us with any future inquiries
Regards,
Force Factor, LLC

RE: ID *** To Whom It May Concern, Force Factor takes allegations of fraud and non-compliance very seriouslyIn response to the above-referenced complaint, we have issued a refund in the amount of $Refunds usually take between 1-days to process through the customer’s bank or credit
card issuer. We are unable to refund more than what we billedThe customer signed up for two Force Factor free trial programs through our promotions departmentAll of our calls are recorded and can be sent as supportThe representative informed the customer of the terms and conditions of the trial offers and specified that it is an day trial period Order #and Order # were placed on 12/20/The invoice on the packages also included the next ship date of 01/07/The customer was then billed for their monthly supplies on 01/07/2017, in the amount $($plus $shipping and handling plus $taxes) and $($plus $shipping and handling plus $tax)The customer contacted the Force Factor customer service center on 01/07/to cancel both orders and, accepted credits in the amount of $and received return instructionsTo date, no returns have been received by our Returns DepartmentOn 01/18/2017, we issued additional refunds in the amount of $73.82, bringing the total refund amount to $169.56, as a good faith gesture to our customerWe are unable to refund more than what was billedWe apologize for any inconvenience this process has caused the customerWe trust that our actions satisfy both the customer and the Revdex.com and consider the issue closedPlease do not hesitate to contact us with any future inquiresRegards, Force Factor, LLC

I bought this product for my girlfriend who really wanted to lose weight after delivering our babyShe did great the first two months in then she hit a plateau and we tried everything, we tried to change up the regime, to shock the diet, to do low weight high rep workouts and nothing workedInstead she weight, not a lot but enough to dampen her spirits and stop her from going to the gymSo after doing some research, I decided to buy this product for herThe first thing she noticed was the increase in energy, having that energy made her want to get back in the gym againShe was sort of motivated again, it might have been the boost in energy or it might have been the help of this idea of this productI am happy to say this product helped her break through her plateau and she has continued to use it now, she says she loves the boost in energy she gets and how she feels when she gets into the gymThank you Femme Factor for helping her get her motivation back!

RE: ID ***
To Whom It May Concern,
ProbioSlim takes allegations of fraud and non-compliance very seriously. In response to the above-referenced
complaint, we have issued a refund in the amount of $Refunds usually
take between 1-days to process through the
customer’s bank or credit card
issuer
The customer signed up for their free trials on 03/28/(Order #1) and on 05/22/
(Order # & # 3) On 04/03/the
customer contacted the customer service center and canceled their account
(Order #1)On 06/09/2015, the
customer contacted the customer service center (Order # 2) and an additional
free trial bottle was shipped and the trial period was extendedThe customer
was then billed for their first monthly product on 06/19/in the amount of $
($plus $shipping and handling) (Order #3)On 06/19/2015, the
customer contacted the customer service center to cancel their account (Order
#3) and accepted a partial credit of
$to keep the monthly supplyThe customer was then billed for
their first monthly product on 07/17/in the amount of $($plus
$shipping and handling) (Order #2)On 07/17/2015, the customer contacted the customer service center
to cancel their account (Order #2) and
accepted a partial credit of $to keep the monthly supplyTo date, no
returns have been received by our Returns Department. On 07/17/2015, we processed the
remaining refund of $for a total refund
in the disputed amount of $149.96, as
a good faith gesture to our customer
We apologize for any
inconvenience the customer may have sufferedWe trust that our actions satisfy
both the consumer and the Revdex.com and consider the issue closed.Please
do not hesitate to contact us with any future inquiries
Regards,
ProbioSlim, LLC

RE: ID ***
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To Whom It May Concern,
Force Factor takes allegations of fraud and non-compliance very
seriously. In response to the above-referenced complaint, this customer
has been immediately and permanently suppressed from receiving any and all
emails from us
We apologize for any
inconvenience the customer may have sufferedWe trust that our actions satisfy
both the consumer and the Revdex.com and consider the issue closed.Please
do not hesitate to contact us with any future inquiries
Regards,
Force Factor , LLC

RE:
ID [redacted]
","serif"">To Whom
It May Concern,
Force
Factor takes allegations of fraud and non-compliance very seriouslyIn
response to the above-referenced complaint, we attempted to process a refund on
this order in the amount of $but it was declinedWe are unable to issue
a monetary refund due to a chargeback on this orderWe apologize for any
inconvenience this experience has caused the customer
The
customer signed up for the Force Factor free trial program on 10/13/Attached
is a screenshot of the terms when signing up for the free trial. Also, the terms and conditions are on the
invoice of the initial shipment along with the next ship date. The
customer contacted Force Factor customer service center on 10/24/2014, updated
the address and the representative sent an additional trial bottle and extended
the trial periodOn 11/21/2015, the customer was billed for their first
monthly supply in the amount of $($plus $shipping and
handling)The customer contacted the Force Factor customer service center on 11/24/
to cancel the account and obtained return instructions. To date, no returns have been
received by our Returns Department. On 01/21/2015, a
chargeback was filed with
the customer's financial institutionThis is currently going through the
dispute process with the customer's financial institution and we are unable to
process a monetary refund
We apologize for any inconvenience the customer may
have sufferedWe trust that our actions satisfy both the consumer and the
Revdex.com and consider the issue closed.Please do not hesitate to contact
us with any future inquiries
Regards,
Force Factor, LLC

RE: ID [redacted]
To Whom It May Concern,
Force Factor takes allegations of fraud and non-compliance very...

seriously.  In response to the above-referenced
complaint, this customer has been immediately and permanently suppressed from
receiving any and all emails from us.
We apologize for any
inconvenience the customer may have suffered. We trust that our actions satisfy
both the consumer and the Revdex.com and consider the issue closed.Please
do not hesitate to contact us with any future inquiries.
Regards,
Force Factor , LLC

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

What I love most about Femme Factor is that it's a supplement line that's designed specifically for women. I go to the gym several times per week and Femme Factor is the only line of supplements for women which goes beyond weight loss. Their protein power is amazing and I love making smoothies with it after working out or instead of a snack which isn't healthy. Can't wait to see what the future has in store for this brand, love it!

RE: ID [redacted]
To Whom It May Concern,
Force Factor takes allegations of fraud and non-compliance very
seriously. In response to the rebuttal, this customer has been
immediately and permanently suppressed from receiving any and all emails from
us
We apologize for any
inconvenience the customer may have sufferedWe trust that our actions satisfy
both the consumer and the Revdex.com and consider the issue closed.Please
do not hesitate to contact us with any future inquiries
Regards,
Force Factor , LLC

RE: ID [redacted]
To Whom It May Concern,
Force Factor takes allegations of fraud and non-compliance very seriously. In
response to the customers rebuttal, and again apologize that the customer’s
experience was not a positive one, we processed a refund for the disputed
amount of $74.98.  We also apologize that
the customer is unhappy with the returns process. At this point the, customer
is not responsible for the return and needs to take no further action.
We apologize for any
inconvenience the customer may have suffered. We trust
that our actions satisfy both the consumer and the Revdex.com and
consider the issue closed. Please do not hesitate to contact
us with any future
inquiries.
Regards,
Force Factor LLC

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

RE: ID [redacted]
 To Whom It May Concern,
Force Factor  takes allegations of fraud
and...

non-compliance very seriously. In response to the above-referenced
complaint, we have issued a refund in the amount of $84.98. Refunds usually
take between 1-7 days to process through the customer’s bank or credit card
issuer.
The customer signed up for their free trial on 01/22/2014. The customer was
then billed for their first monthly product on 02/17/2014 in the amount of $84.98
($79.99 plus $4.99 shipping and handling). 
The customer contacted the Force
Factor customer service center on 02/20/2014 to
cancel their account and accepted a partial refund of $47.99 to keep the
monthly supply.   We have issued a refund in the amount of
$36.99 on 03/11/2014 as a good faith gesture to our customer, for a
total refund of $84.98.
We apologize for any
inconvenience the customer may have suffered. We trust that our actions satisfy
both the consumer and the Revdex.com and consider the issue closed. Please
do not hesitate to contact us with any future inquiries.
Regards,
Force Factor, LLC

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:Force factor never agreed to a full reimbursement. Only agreed to a partial (50%) less shipping and handling. That is why the dispute with my financial institution was initiated. I called force factor directly and they admitted the returned merchandise was received but due to the dispute with my bank, a refund was out of the question.When I checked with my financial institution, the merchant (force factor) has not responded to the charge back filing.
Regards,
[redacted]