Femme Factor

RE: ID *** To Whom It May Concern,Femme Factor takes allegations of fraud and non-compliance very seriouslyIn response to the above-referenced complaint, we have issued a refund in the amount of $Refunds usually take between 1-days to process through the customer’s bank or
credit card issuerThe customer signed up for their free trial on 07/21/The customer was then billed for their first monthly product on 08/08/in the amount of $($plus $shipping and handling). The customer contacted the Femme Factor customer service center on 08/17/to cancel the account and obtain return instructionsTo date, no returns have been received by our Returns Department On 08/17/2016, we issued the refund in the amount of $74.98, as a good faith gesture to our customerWe apologize for any inconvenience the customer may have sufferedWe trust that our actions satisfy both the consumer and the Revdex.com and consider the issue closed.Please do not hesitate to contact us with any future inquiriesRegards, Femme Factor, LLC

RE: ID ***
To Whom It May Concern,
Force Factor takes allegations of fraud and non-compliance very seriously. In response to the above-referenced
complaint, we have issued a refund in the amount of $Refunds usually
take between 1-days to process
through the customer’s bank or credit card
issuer
The customer signed up for their free trial on 06/18/Attached is a
screenshot of the terms when signing up for the free trial. Also, the terms and conditions are on the
invoice of the initial shipment along with the next ship date. The customer then contacted Force Factor
customer service center on 07/02/and accepted an additional free trial to
be shippedThe customer was then billed for their first monthly product on 07/20/
in the amount of $($plus $shipping and handling)On 07/20/2015,
the customer contacted the Force Factor
customer service center to cancel their accountTo date, no return has been
received at our Returns DepartmentOn 07/30/2015, we issued a refund in the disputed amount of $84.98,
as a good faith gesture to our customer
We apologize for any
inconvenience the customer may have sufferedWe trust that our actions satisfy
both the consumer and the Revdex.com and consider the issue closed.Please
do not hesitate to contact us with any future inquiries
Regards,
Force Factor , LLC

RE: ID ***
To Whom It May Concern,
Force Factor takes allegations of fraud and non-compliance very
seriouslyIn
response to the above-referenced complaint, we have issued a refund in the
amount of $Refunds usually take
between 1-days to process through the credit card issuer
The customer signed up for their free trial on 03/01/
The customer was then billed for their monthly supply on 03/23/2014, in the
amount
of $($plus $shipping and handling plus $tax)The
customer contacted the
Force Factor customer service center on 03/25/2014, accepted a partial refund,
a price reduction and postponed shipmentsOn 03/26/a partial credit was
issued in the amount of $On 03/26/2014, Force Factor canceled the
account and processed the remaining refund in the amount of $37.25, bringing
the total amount of refund to $79.85, as
a good faith gesture to our customer To date, no
returns have been received by our Returns Department.
We apologize for any inconvenience this process has
caused the customerWe trust that our actions satisfy both the customer and
the Revdex.com and consider the issue closed
Please do not hesitate to contact us with any
future inquires
Regards,
Force Factor, LLC

RE: ID ***
To Whom It May Concern,
Force Factor takes allegations of fraud and non-compliance very
seriously.In
response to the above-referenced complaint, we have issued a refund in the
amount of $Refunds usually take
between 1-days to process through the credit card issuer
The customer signed up for their free trial on 07/27/
The customer was then billed for their monthly supply on 08/14/2014, in the
amount of $($plus $shipping and handling)On 08/18/2014, the
customer contacted the Force Factor customer service center to cancel the account and obtain return
instructionsTo date, no
returns have been received by our Returns Department. On 08/22/2014, we issued a refund in the amount $84.98, as a good
faith gesture to our customer
We apologize for any inconvenience this process has caused the customerWe trust that our actions satisfy both the customer and the Revdex.com and consider the issue closed
Please do not hesitate to contact us with any future inquires
Regards,
Force Factor, LLC

RE: ID ***
To Whom It May Concern,
Force Factor takes allegations of fraud and non-compliance very
seriously. In response to the above-referenced
complaint, we have issued a refund in the amount of $Refunds usually take
between 1-days to process through the customer’s bank or credit card issuer
The customer signed up for two free trials on 09/19/One trial was $(shipping
and handling)and the other was $
(shipping and handlingOn 10/12/2015, the
customer contacted the Force Factor customer
service center to cancel both accounts.
On 10/21/2015, we issued the
refund in the amount of $5.98, as a good faith gesture to our
customerWe are unable to refund more than what was billed. For further assistance, the customer should
contact their financial institution regarding the other transactions
We apologize for any
inconvenience the customer may have sufferedWe trust that our actions satisfy
both the consumer and the Revdex.com and consider the issue closed.Please
do not hesitate to contact us with any future inquiries
Regards,
Force Factor, LLC

RE: ID *** To Whom It May Concern,Force Factor takes allegations of fraud and non-compliance very seriouslyIn response to the customers rebuttal, and again apologize that the customer’s experience was not a positive one, we processed the refund in the amount of $on 10/14/The customer placed the trial order on 09/26/As stated on the checkout page, “I understand that unless I cancel within days by calling 1-855-486-4395, I will be sent a one-month supply of LeanFire XT for just $+ $S&H and applicable sales tax beginning days from now and every days thereafter.” (See attachment) The 18th day from the order date (09/26/17) was 10/14/Due to the circumstances, you do not need to return the monthly supply that is currently en-route to youThe tracking information, as requested is: ***We apologize for any inconvenience the customer may have sufferedWe trust that our actions satisfy both the consumer and the Revdex.com and consider the issue closed.Please do not hesitate to contact us with any future inquiriesRegards, Force Factor LLC

RE: ID ***
To Whom It May Concern,
Force Factor takes allegations
of fraud and non-compliance very seriously. In response to the above-referenced
complaint, we have issued a refund in the amount of $Refunds usually
take between 1-days to process through the customer’s bank or credit card
issuer
The customer signed up for their free trial on 07/03/The terms are on our
website, when signing up for the free trial.
Also, the terms and conditions are on the invoice of the initial
shipment along with the next ship date. The
customer was then billed for their first monthly product on 07/21/in the
amount of $($plus $shipping and handling)On 07/22/2015, the customer contacted the Force Factor customer service center to cancel their
account and obtained return instructionsTo date, no returns have been
received by our Returns Department. On 07/21/2015,
we issued a refund in the disputed amount
of $as a good faith
gesture to our customer
We apologize for any
inconvenience the customer may have sufferedWe trust that our actions satisfy
both the consumer and the Revdex.com and consider the issue closed.Please
do not hesitate to contact us with any future inquiries
Regards,
Force Factor, LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me The resolution includes the statement from the company indicating that "We also apologize that the customer is unhappy with the returns processAt this point the, customer is not responsible for the return and needs to take no further action."
So long as this is entered into the record that I am not required to pay postage to return the items then I'm satisfied I have no problem returning the item I just don't want to do so at my expense
Regards,
*** ***

Though a response continues to say multiple emails for the rebate have been sent, I only received only oneIt was upsetting multiple emails and the Revdex.com had to get involved, but an email with the rebate information was finally sent last week and I responded with a thank you follow upI do consider this resolved, and thank you for your assistance

RE: ID ***
To Whom It May Concern,
Force Factor takes allegations of fraud and non-compliance very seriouslyIn
response to the customers rebuttal, and again apologize that the customer’s
experience was not a positive one, we unsubscribed the email address on 4/8/
It can take up to business days to process
We apologize for any
inconvenience the customer may have sufferedWe trust that our actions satisfy both the consumer and the Revdex.com and consider the issue closed.Please do not hesitate to contact
us with any future inquiries
Regards,
Force Factor LLC

RE: ID ***
To Whom It May Concern,
Force Factor takes allegations of fraud and non-compliance very
seriously. In response to the above-referenced
complaint, we have issued a refund in the amount of $Refunds usually
take between 1-days to process through the customer’s bank or credit card
issuer
The customer signed up for their free trial on 08/22/The customer was
then billed for their first monthly product on 09/09/in the amount of $
($plus $shipping and handling).
On 09/12/2014, the customer contacted the Force Factor customer service
center, accepted a $refund towards the shipment and future shipments were
postponed to 11/5/
On 10/29/2014, the customer contacted
the Force Factor customer service center to cancel their account and accepted a
60% credit of $to keep the shipment.
On 11/12/2014, we issued the
remaining refund of $36.99, for a total refund in the disputed amount of $
as a good faith gesture to our
customer
We apologize for any
inconvenience the customer may have sufferedWe trust that our actions satisfy
both the consumer and the Revdex.com and consider the issue closed.Please
do not hesitate to contact us with any future inquiries
Regards,
Force Factor , LLC

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I do not want to receive any further products from this company.
Regards,
*** ***

RE: ID ***
To Whom It May Concern,
Force Factor takes allegations of fraud and non-compliance very seriously. In response to the above-referenced
complaint, we have issued a refund in the amount of $Refunds usually take
between 1-days to process through
the customer’s bank or credit card issuer
The customer signed up for two free trials on 09/19/One trial was $(shipping
and handling)and the other was $
(shipping and handlingOn 10/12/2015, the
customer contacted the Force Factor customer
service center to cancel both accounts.
On 10/21/2015, we issued the
refund in the amount of $5.98, as a good faith gesture to our
customerWe are unable to refund more than what was billed. For further assistance, the customer should
contact their financial institution regarding the other transactions
We apologize for any
inconvenience the customer may have sufferedWe trust that our actions satisfy
both the consumer and the Revdex.com and consider the issue closed.Please
do not hesitate to contact us with any future inquiries
Regards,
Force Factor, LLC

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
This is a standard responseTheir credit card billing practices are very fraudulentTake a look at their terms and conditions, hidden deep within them you will see the recurring chargeTheir are people screaming about this on the internetI will continue to post on social media, and write their congressment about their business practices, unless they refund my shipping cost to send the product back, plus I want the $back for the sample, which totals $If I don't get this, I will soon file a complaint with the internet fraud department, their local police dept, and ***.com (among other places)
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

RE: ID ***
To Whom It May Concern,
Force Factor takes allegations
of fraud and non-compliance very seriously. In response to the above-referenced
complaint, we have issued a refund in the amount of $Refunds usually
take between 1-days to process through the customer’s bank or credit card
issuer
The customer signed up for their free trial on 05/27/The customer was
then billed for their first monthly product on 06/14/in the amount of $
($plus $shipping and handling).
To date, the customer has
not contacted the Force Factor customer service center to cancel their account or
request a refund On 06/25/2014, the return has been received by our Returns
Department and the account was canceled.
On 06/26/2014, we issued a refund in the disputed amount of $
We apologize for any
inconvenience the customer may have sufferedWe trust that our actions satisfy
both the consumer and the Revdex.com and consider the issue closed. Please
do not hesitate to contact us with any future inquiries
Regards,
Force Factor, LLC

RE: ID ***
To Whom It May Concern,
Force Factor takes allegations of fraud and non-compliance very
seriouslyIn
response to the above-referenced complaint, we have issued a refund in the
amount of $Refunds usually take between 1-days to process through the
customer’s bank or credit card issuerThe customer signed up for the Force Factor free trial
program on 03/17/The customer was then billed for their first monthly
product on 04/04/in the amount of $($plus $shipping and
handling plus $tax)The customer contacted
the Force Factor customer service center on 04/07/to cancel their account and request a
refund. To date, no returns have been
received by our Returns Department. We
have issued a refund in the disputed amount of $on 04/07/as
a good faith gesture to our customerWe apologize for any
inconvenience the customer may have sufferedWe trust that our actions satisfy
both the consumer and the Revdex.com and consider the issue closed. Please
do not hesitate to contact us with any future inquiries
Regards,
Force Factor, LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that the resolution of returning two of the bottles for the full refund of the two bottles is satisfactory to me.
Regards,
*** ***

RE:
ID ***
Roman"">To Whom
It May Concern,
Force Factor takes allegations of fraud and non-compliance very seriouslyIn
response to the above-referenced complaint, we have issued a refund in the
amount of $Refunds usually take
between 1-days to process through the credit card issuer
The customer signed up for their free trial on 09/19/
The customer was then billed for their monthly supply on 10/07/2014, in the
amount
of $($plus $shipping and handling)On 10/07/2014, the
customer contacted the
Force Factor customer service center to cancel the accountTo date, no returns
have been received at our returns department.
On 10/13/2014, we issued a refund in the
amount $74.98, as a good faith gesture.
We
apologize for any inconvenience this process has
caused the customerWe trust that our actions satisfy both the customer and
the Revdex.com and consider the issue closed
Please
do not hesitate to contact us with any
future inquires
Regards,
Force Factor, LLC

To Whom It May Concern,Force Factor takes allegations of fraud and non-compliance very seriouslyIn response to the abovereferenced complaint, we have canceled the order.The customer signed up for their free trial on 12/28/Attached is a screenshot of the terms when signing up for the
free trialAlso, the terms and conditions are on the invoice of the initial shipment along with the next ship dateOn 01/06/2015, we have canceled the orderOur customer service department is open from 9:am until 9:pm EST Monday through Friday and from 12:00pm to 5:00pm on Saturdays and can be reached at ###-###-####.We apologize for any inconvenience the customer may have sufferedWe trust that our actions satisfy both the consumer and the Revdex.com and consider the issue closedPlease do not hesitateto contact us with any future inquiries.Regards,Force Factor, LLC