Femme Factor

RE: ID [redacted] & [redacted]
To Whom It May Concern,
Force Factor takes allegations of fraud and...

non-compliance very seriously.  In response to the above-referenced
complaint, we have issued a refund in the amount of $74.98. Refunds usually
take between 1-7 days to process through the customer’s bank or credit card
issuer.
The customer signed up for their free trial on 04/10/2014. The customer was
then billed for their first monthly product on 04/28/2014 in the amount of $74.98
($69.99 plus $4.99 shipping and handling).  On 05/02/2014, the
customer has contacted the Force Factor customer service center to cancel their
account and obtained return instructions. To date, no returns have been
received by our Returns Department.  On 05/02/2014,
we issued a refund in the disputed amount
of $74.98 as a good faith
gesture to our customer.
We apologize for any
inconvenience the customer may have suffered. We trust that our actions satisfy
both the consumer and the Revdex.com and consider the issue closed. Please
do not hesitate to contact us with any future inquiries.
Regards,
Force Factor , LLC

RE: ID [redacted]
To Whom It May Concern,
Force Factor takes allegations of fraud and non-compliance very...

seriously.  In response to the above-referenced
complaint, we have issued a refund in the amount of $74.98. Refunds usually
take between 1-7 days to process through the customer’s bank or credit card
issuer.
The customer signed up for their free trial on 04/18/2014. The customer was
then billed for their first monthly product on 05/06/2014 in the amount of $74.98
($69.99 plus $4.99 shipping and handling)). 
On 05/06/2014, the customer has contacted
the Force Factor customer service center to cancel their account. To date, no
returns have been received by our Returns Department.  On 05/06/2014, we issued a refund in the disputed amount of $74.98
as a good faith gesture to our
customer.
We apologize for any
inconvenience the customer may have suffered. We trust that our actions satisfy
both the consumer and the Revdex.com and consider the issue closed. Please
do not hesitate to contact us with any future inquiries.
Regards,
Force Factor , LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I do however protest their assertion that what I purchased was at any point described as a service or on-going subscription.  I have attached PDF versions of the original email from my order, as well as the shipping confirmation.  I have received no further correspondence indicating any additional products other than what is described in their own email as a "Sample".  My only other correspondence with them have been my email cancellation, and now my refund..  I bring up these facts not because I am unhappy with my own resolution, but worry about the practices of this business for other consumers.The first file, "Gmail - Your Test X180 Order Confirmation - [redacted].pdf", clearly states in their own words, "Thank you for ordering a sample of Test X180..."  Which is billed for 4.99.  This is backed up by the second email, "Gmail - Your Order Has Shipped.pdf", which also does not mention any additional services or products other than the sample that I intended to receive from them.  This company is clearly misrepresenting the subscription as a free sample obtained by paying the shipping and handling fee, which is why I have taken such umbridge in this case.
I do hope that this information is useful to you on a larger scale than just my own case, and thank you for your time and patience dealing with the situation.Kindest Regards,
[redacted]

RE: ID [redacted]
To Whom It May Concern,
Femme Factor takes allegations of fraud and non-compliance very...

seriously. In
response to the above-referenced complaint, we have issued a refund in the
amount of $238.05.  Refunds usually take
between 1-7 days to process through the credit card issuer.
The customer signed up for the Femme Factor free trial offer on 03/29/2014. The
customer was then billed and shipped their first monthly product on 04/16/2014
in the amount of $79.35 ($69.99 plus $4.99 shipping and handling plus $4.37
tax), the second monthly product on 05/16/2014 in the amount of $79.35 ($69.99
plus $4.99 shipping and handling plus $4.37 tax) and the third monthly product
on 06/15/2014 in the of $79.35 ($69.99 plus $4.99 shipping and handling plus
$4.37 tax).  The
customer contacted the Femme Factor customer service center on 06/23/2014
to cancel their account and obtained
return instructions.  To date, no returns
have been received by our Returns Department.  On   07/01/2014,
a refund was issued in the amount of $238.05, as
a good faith gesture to our customer.
We apologize for any
inconvenience the customer may have suffered. We trust that our actions satisfy
both the consumer and the Revdex.com and consider the issue closed. Please
do not hesitate to contact us with any future inquiries.
Regards,
Femme Factor, LLC

I tried Femme Factor LLC for the first time after trying several other supplements (none which worked). I started noticing the difference in my body shape after only a couple days of using this product! It worked almost immediately and kept me energized during my workouts. Worth every penny.

RE: ID [redacted]
 To Whom It May Concern,
Force Factor takes allegations of fraud and non-compliance very...

seriously.  In response to the above-referenced
complaint, we have issued a refund in the amount of $84.98. Refunds usually
take between 1-7 days to process through the customer’s bank or credit card
issuer.
The customer signed up for their free trial on 04/25/2014. The customer was
then billed for their first monthly product on 05/13/2014 in the amount of $84.98
($79.99 plus $4.99 shipping and handling). 
To date, the customer has
not contacted the Force Factor customer service center to cancel their account or
request a refund and no returns have been received by our Returns
Department.  On 05/16/2014, we
canceled the account and issued a refund in
the disputed amount of $84.98 as a good faith
gesture to our customer.We apologize for any
inconvenience the customer may have suffered. We trust that our actions satisfy
both the consumer and the Revdex.com and consider the issue closed. Please
do not hesitate to contact us with any future inquiries.
Regards,
Force Factor, LLC

I've only had great experiences with Femme Factor products. I started using this before a beach trip to help me get in shape a little quicker, and I'm already seeing results. I'm more energized at the gym and as a result can work out harder and longer. Very happy so far!

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  In regard to being instructed by the company to contact them before May 10, 2014.  I   Think that if you would record the conversation you will clearly hear that I was very upset with your company, when I called on March 26, 2014 and I clearly stated that I did not want any business with Force Factor.  Clearly the employee I talked to on March is lying.  you need to employed people with integrity, not liars.
Regards,
[redacted]

Finally a real product for women that gives wonderful results. For me the most important think is the product content safe ingredients. It helps me feel the best and I am full of energy. After my pregnancy it was the only product that help me to lose weight. Femme Factor energy boosting effects are pretty powerful. I am very satisfied with this product and I will use it again.

RE: ID [redacted]
To Whom It May Concern,
Force Factor takes allegations of fraud and non-compliance very seriouslyIn
response to the above-referenced complaint, we have issued a refund in the
amount of $Refunds usually take
between 1-days to process through the
credit card issuer
The customer signed up for their free trial on 09/26/
The customer contacted the Force Factor
customer service center on 09/28/2015, accepted a price reduction on future
shipments, an extended trial period, an additional trial bottle and a free
giftAn email was sent to the customer regarding the adjustments of the trial
periodThe customer was then billed for the monthly supply on 10/28/2015, in
the amount of $($plus $shipping and handling)This customer contacted
Force Factor customer service center on 10/28/to cancel the account or
obtain return instructionsOn 11/5/2015, we processed a refund in the amount
of $50.98, as a good faith gesture to our
customer
We apologize for any inconvenience this process has
caused the customerWe trust that our actions satisfy both the customer and
the Revdex.com and consider the issue closed
Please do not hesitate to contact us with any
future inquires
Regards,
Force Factor, LLC

RE: ID [redacted]
To Whom It May Concern,
Force Factor  takes...

allegations of fraud
and non-compliance very seriously. In response to the above-referenced
complaint, we have issued a refund in the amount of $74.98. Refunds usually
take between 1-7 days to process through the customer’s bank or credit card
issuer.
The customer signed up for their free trial on 03/17/2014. The customer was
then billed for their first monthly product on 04/04/2014 in the amount of $74.98
($69.99 plus $4.99 shipping and handling). 
The customer contacted the Force
Factor customer service center on 04/04/2014 to
cancel their account and accepted a partial refund of $41.99 to keep the
monthly supply.   To date, not returns
have been received by our shipping facility.  We have issued a refund in the amount of
$32.99 on 04/07/2014 as a good faith gesture to our customer, for a
total refund of $74.98.
We apologize for any
inconvenience the customer may have suffered. We trust that our actions satisfy
both the consumer and the Revdex.com and consider the issue closed. Please
do not hesitate to contact us with any future inquiries.
Regards,
Force Factor, LLC

RE: ID 10702078
To Whom It May Concern,
Force Factor takes allegations of fraud and non-compliance very...

seriously.  In response to the above-referenced
complaint, we have issued a refund in the amount of $74.98. Refunds usually
take between 1-7 days to process through the customer’s bank or credit card
issuer.
The customer signed up for their free trial on 06/04/2015. Attached is a
screenshot of the terms when signing up for the free trial.  Also, the terms and conditions are on the
invoice of the initial shipment along with the next ship date.  On 06/16/2015, the customer contacted the
Force Factor customer service center and an additional free trial bottle was
shipped and the trial period was extended. The customer was then billed for
their first monthly product on 07/04/2015 in the amount of $74.98 ($69.99 plus
$4.99 shipping and). On 07/06/2015, the
customer contacted the Force Factor customer service center to cancel their account
and accepted a partial credit of $41.99 to keep the monthly supply. To date, no
returns have been received by our Returns Department.  On 07/07/2015, we processed the
remaining refund of $32.99 for a total refund
in the disputed amount of $74.98, as
a good faith gesture to our customer.We apologize for any
inconvenience the customer may have suffered. We trust that our actions satisfy
both the consumer and the Revdex.com and consider the issue closed.Please
do not hesitate to contact us with any future inquiries.
Regards,
Force Factor, LLC

RE: ID [redacted]
 To Whom It May Concern,
Force Factor takes allegations of fraud and non-compliance very...

seriously.  In response to the above-referenced complaint,
the customer may return any unopened, resalable bottles that have not expired and
we will refund the product price upon arrival, as a courtesy.
The customer signed up for their free trial on 04/02/2014.  Attached is a screenshot of the terms when signing
up for the free trial. Also, the terms
and conditions are on the invoice of the initial shipment along with the next
ship date. The customer was then billed for their first monthly product on 04/20/2014
in the amount of $74.98 ($69.99 plus $4.99 shipping and handling), for their second
monthly product on 05/20/2014 in the amount of $74.98 ($69.99 plus $4.99
shipping and handling), for their third monthly product on 06/19/2014 in the
amount of $74.98 ($69.99 plus $4.99 shipping and handling), for their fourth monthly product on 07/19/2014 in the amount of
$74.98 ($69.99 plus $4.99 shipping and handling), for their fifth monthly product on 08/18/2014 in the amount of
$74.98 ($69.99 plus $4.99 shipping and handling), for their sixth monthly product on 09/17/2014 in the amount of
$74.98 ($69.99 plus $4.99 shipping and handling) and for their seventh monthly product on 10/17/2014 in the amount of
$74.98 ($69.99 plus $4.99 shipping and handling).
After seven monthly shipments, the
customer contacted the Force Factor customer service center on 10/30/2014
to cancel their account but did not
obtain return instructions. To date, no returns have been received by our
Returns Department. 
As a good faith
gesture to our customer, the customer may return any unopened, resalable
bottles that have not expired and we will refund the product price upon arrival,
as a courtesy.  Be sure to clearly write
the return merchandise authorization (RMA) number on the outside of the box. The customer’s RMA # is: [redacted] and the
return address is: Force Factor, [redacted], PA [redacted].
We apologize for any
inconvenience the customer may have suffered. We trust that our actions satisfy
both the consumer and the Revdex.com and consider the issue closed.Please
do not hesitate to contact us with any future inquiries.
Regards,
Force Factor , LLC

RE: ID [redacted]To Whom It May Concern,
Force Factor takes allegations of fraud and non-compliance very...

seriously.  In response to the above-referenced
complaint, we have issued a refund in the amount of $74.98. Refunds usually
take between 1-7 days to process through the customer’s bank or credit card
issuer.
The customer signed up for their free trial on 03/25/2014. The customer was
then billed for their first monthly product on 04/16/2014 in the amount of $74.98
($69.99 plus $4.99 shipping and handling). 
On 04/16/2014, the customer has contacted
the Force Factor customer service center to cancel their account and obtained
return instructions. To date, no returns have been received by our Returns
Department.  On 04/22/2014, we issued a refund in the disputed amount of $74.98
as a good faith gesture to our
customer.We apologize for any
inconvenience the customer may have suffered. We trust that our actions satisfy
both the consumer and the Revdex.com and consider the issue closed. Please
do not hesitate to contact us with any future inquiries.
Regards,
Force Factor , LLC

Review: I TOOK ADVANTAGE OF A FREE TRIAL OF FORCE FACTOR, AND TRIED TO CALL THE COMPANY, THE DAY AFTER I RECEIVED THE PRODUCT AS IT GAVE ME SEVERE DIARRIA, AND I HAVE A CLOSTOMY, THE CUTOMER SERVICE NUMBER ONLY RANG ONCE AND THEN I WAS DISCONNECTED, I TRIED PROBABLE 20 TIMES BUT THE SAME THING HAPPENED SO I WROTE THEM AN EMAIL, WHICH I STILL HAVE A COPY OF, TO WHICH THEY NEVER REPLIED, IF YOU LOOK ON THE INTERNET THERE ARE 100'S OF COMMENTS COMPLAINING ABOUT THE SAME THING, THIS COMPANY SHOULD NO LONGER BE IN BUSINESS AS THEY ARE THE WORST, MOST UNETHICAL COMPANY, I HAVE EVER DONE BUSINESS WITH TO THE POINT OF BEING A CRIMINAL ENTERPRISE, SINCERELY, [redacted]. [redacted],[redacted], FL. [redacted] NO FAX, EMAIL [redacted] I TRIED TO CALL THERE CUSTOMER SERVICE NUMBER THIS MORNING 3/10/2014 AT 9:45 A. M. AND THE SAME THING HAPPENED AGAIN, ###-###-####FDesired Settlement: A FULL REFUND OF THE $90.08 I WAS CHARGED ON MY CREDIT CARD, I AM A 72 YEAR OLD SENIOR CITIZEN AND WANT JUSTICE, FROM THIS CRUMMY, CORRUPT COMPANY

Business

Response:

Review: I sent for A two week free trial for 14 of the Test X 180 male supplement pills and paid the shipping charge.They stated this was A free trial.I've since been billed $74.98 on my credit card and my bank account was overdrawn because of this matter.I did not authorize this charge and in my mind,this is called stealing money.14 pills ended up costing me over $119.40 with the unauthorized charge of the credit card,the $40.00 overdraft charge that my bank charged me,plus the $4.50 that I authorized for the shipping of the free trial offer that they are advertising.I only received the 14 pills,nothing else and I get very upset when people try to steal my hard earned money.And that is exactly what this is.I looked up "FORCE FACTOR"Test X 180 on [redacted] and it seems that there is A bunch of unhappy customers that are getting charged this same $74.98.Definately sounds like A scam that is ripping off the American public.Please try to check into this matter.The number that I was given for this business states that it is no longer in service.What can I do???Thanks in advance.Desired Settlement: I just want my money back.I do believe they are false advertising.

Business

Response:

See Attachment:

Review: force factor offer me a free sample and I paid for shipping only , later they charge my debit card $80.22 causing my account to go negative plus bank fees of $170 which [redacted] bank reverse and are investigating $80.22 charge that came out , but on 5/28 I recieved another shippment and bill for $80.22 , I call force factor and they refuse to help me resolve this issues , pls note I never signed up for any subscription from force factor.Desired Settlement: cancel this subscription which I never authorize and accept this return of pills , and refund my $80.22 thanks [redacted]

Business

Response:

See Attachment:

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

I accept but for the records I did not sign up tp recieve any pills.. thanks

Review: This company says that I ordered a trial of their product. I have no recollection of doing so. They claim I had 18 days to opt to of receiving product sent to me monthly and charged to my card. When I contacted them for a refund and an RMA to return all the product which has been sent to me, they said they would only accept the last two months of product back at a full refund and an additional two months at half off.Desired Settlement: I would like a full refund for all product that I return. I believe this is a scam and consumers should be made aware of it.

Business

Response:

April 15, 2014To Whom it May Concern,Femme Factor takes allegations of fraud and non-compliance very seriously. In response to the abovereferenced complaint, we have issued a refund in the amount of 449.88 Refunds usually take between 1-7 days to process through the customers bank or credit card issuer.The customer signed up for their free trial on 09/16/2013. The customer was then billed for their first monthly product on 10/04/2013 in the amount of 74.98 (69.99 plus 4.99 shipping and handling), for their second monthly product on 11/03/2013 in the amount of 74.98 (69.99 plus 4.99 shipping and handling), for their third monthly product on 12/03/2013 in the amount of 74.98 (69.99 plus 4.99 shipping and handling), for their fourth monthly product on 01/02/2014 in the amount of 74.98 (69.99 plus 4.99 shipping and handling), for their fifth monthly product on 02/01/2014 in the amount of 74.98 (69.99 plus 4.99 shipping and handling) and for their sixth monthly product on 03/03/2014 in the amount of 74.98 (69.99 plus 4.99 shipping and handling).On 03/27/2014, the Custorner contacted the Femme Factor customer service center to cancel their account and obtain return instructions. On 04/08/2014, returns have been received by our Returns Department. On 04/09/2014, we processed a refund in the amount of 69.99. We have issued the remaining refund in the amount of 379.89 on 04/15/2014, for a total refund of 449.88.We apologize for any inconvenience the customer may have suffered. We trust that our actions satisfy both the consumer and the Revdex.com and consider the issue closed. Please do not hesitate to contact us with any future inquiries.Regards,Femme Factor LLC

Review: I received a free sample that required shipping and hanling only. I was charged the shipping and handling on June 3rd. Today june 23rd there is a charge of 84.98 pending on my account. I have done some research and found that several people have the same issue with the same company and a wide range of unauthorized charges. I have tried to call multiple times to their phone number and the number just disconnects.Desired Settlement: The desired outcome is a full refund of the 84.98 and cancellation of anything they autosigned me up for.

Business

Response: