Femme Factor

RE: ID [redacted]
To Whom It May Concern,
Force Factor takes allegations of fraud and non-compliance very...

seriously. In response to the above-referenced complaint, we have issued a refund in the amount of $149.96. Refunds usually take between 1-7 days to process through the
customer’s bank or credit card issuer.   We
are unable to refund more than what we billed.
The customer signed up for two Force Factor free trial programs on 05/08/2014. The
customer was then billed for their monthly supply on 05/26/2014, in the amount $74.98
($69.99 plus $4.99 shipping and handling)(Order #1). The customer contacted the
Force Factor customer service center on 05/27/2014 to cancel the account and
obtained return instructions (for Order #1). 
The customer was then billed for their monthly supply on 05/29/2014, in
the amount $74.98 ($69.99 plus $4.99 shipping and handling)(Order #2)  On 05/29/2014 the customer contacted the
Force Factor customer service center, accepted a 60% credit towards the
shipment, lowered the price of future shipments and postponed shipments. On 05/29/2014,
a refund of $47.99 was issued (for Order #2).
To date, no returns have been received by our Returns
Department. On 06/10/2014, Force Factor canceled Order #2.  We have issued
a refund in the amount of $111.97 on 06/10/2014, bringing the total refund
amount to $149.96, as a good faith gesture to our customer.  We are unable to refund more than what we
billed.
We apologize for any inconvenience this process has caused
the customer. We trust that our actions satisfy both the customer and the
Revdex.com and consider the issue closed.
Please do not hesitate to contact us with any future
inquires.
Regards,
Force Factor, LLC

RE: ID [redacted]
To Whom It May Concern,
Force Factor takes allegations of fraud and non-compliance very seriously. In
response to the customers rebuttal, and again apologize that the customer’s
experience was not a positive one, we processed the remaining refund of $13.50
on 04/23/2014, bringing the total refund amount to $98.48.  It can take 1 – 7 business days for those
funds to be available in the customer’s credit card account. 
We apologize for any
inconvenience the customer may have suffered. We trust
that our actions satisfy both the consumer and the Revdex.com and
consider the issue closed. Please do not hesitate to contact
us with any future
inquiries.
Regards,
Force Factor LLC

To Whom It May Concern, Force Factor takes allegations of fraud and non-compliance very seriously. In response to the customer’s rebuttal, we understand the customer’s concern. However, our online ordering system shows that you placed an order after following an ad on Facebook. Our order pages require all mailing and billing information. Your name, address linked to the card, and credit card were all provided on the online form. Additionally, as an extra level of protection we require the CVV from the front of the card as proof that the cardholder is the one placing the order. All that information was entered correctly, and approved as an authorization by the card issuer. We have delivery confirmation that all shipments were successfully delivered to the same address listed on both the order form and this complaint. Here are the following tracking numbers for the USPS deliveries:Trial shipment: [redacted]Month 1 shipment: [redacted]Month 2 shipment: [redacted]Month 3 shipment: [redacted]Month 4 shipment: [redacted]We apologize for any inconvenience the customer may have suffered. We trust that our actions satisfy both the consumer and the Revdex.com and consider the issue closed.Please do not hesitate to contact us with any future inquiries. Regards,

RE: ID [redacted]
 
To Whom It May Concern,
Force Factor takes allegations...

of fraud and non-compliance very seriously.  In response to the above-referenced
complaint, we have issued a refund in the amount of $74.98. Refunds usually
take between 1-7 days to process through the customer’s bank or credit card
issuer.
The customer signed up for their free trial on 03/26/2014. The customer was
then billed for their first monthly product on 04/13/2014 in the amount of $74.98
($69.99 plus $4.99 shipping and handling). 
On 04/14/2014, the customer has contacted
the Force Factor customer service center to cancel their account. On 04/16/2014,
the customer has contacted the Force
Factor customer service center and obtained return instructions. To date, no
returns have been received by our Returns Department.  On 04/22/2014, we issued a refund in the disputed amount of $74.98
as a good faith gesture to our
customer.
We apologize for any
inconvenience the customer may have suffered. We trust that our actions satisfy
both the consumer and the Revdex.com and consider the issue closed. Please
do not hesitate to contact us with any future inquiries.
Regards,
Force Factor , LLC

RE: ID [redacted]
To Whom It May Concern,
Femme Factor takes allegations of fraud and non-compliance very seriously.  In response to the rebuttal, on
07/17/2015, we processed the
remaining refund of $65.98 for a total refund in the
disputed amount of $149.96. Refunds usually take
between 1-7 days to process through the customer’s bank or credit card issuer. Please
contact your bank for the availability of those funds.We apologize for any inconvenience the
customer may have suffered. We trust that our actions satisfy both the consumer
and the Revdex.com and consider the issue closed.Please
do not hesitate to contact us with any future inquiries.
Regards,
Femme Factor, LLC

RE: ID [redacted]
To Whom It May Concern,
Force Factor takes allegations of fraud and non-compliance very...

seriously.  In response to the above-referenced
complaint, we have issued a refund in the amount of $90.08. Refunds usually
take between 1-7 days to process through the customer’s bank or credit card
issuer.
The customer signed up for their free trial on 01/29/2014. The customer was
then billed for their first monthly product on 02/28/2014 in the amount of $90.08
($79.99 plus $4.99 shipping and handling plus $5.10 tax). On 03/04/2014, the customer contacted the Force Factor customer
service center to cancel their account and obtained return instructions. To
date, no returns have been received by our Returns Department.  We have issued a refund in the disputed
amount of $90.08 on 03/11/2014
as a good faith gesture to our
customer.
We apologize for any
inconvenience the customer may have suffered. We trust that our actions satisfy
both the consumer and the Revdex.com and consider the issue closed. Please
do not hesitate to contact us with any future inquiries.
Regards,
Force Factor, LLC

Wonderful product! It helped me create and maintain my figure. The best part is that I feel great since I've started taking it. My body feels and is healthy and I feel radiant and strong all day.

This company does NOT tell the customer that you don't get your money back until you ship the product back to them. Some one ordered their "free" sample. They forgot to cancel , so after the 14 day trial period, they were charged for the full price and would receive their product. I called them stating I wanted the money that they charged me full price for (which I hadn't received) returned to credit card. They informed me, I wouldn't be able to get my money back until I sent the product back, that they had just shipped out!! No where in their website is this stated, it just says you have a 30 day guarantee to return the product if you're not satisfied!! Now do they tell you, you have to return the product BEFORE you get your refund!!

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

RE: ID
To Whom It May Concern,
Force Factor takes allegations of fraud and non-compliance very seriously. In response to the above-referenced
complaint, we have issued a refund in the amount of $Refunds usually
take between 1-days to process
through the customer's bank or credit card
issuer
The customer signed up for their free trial on 06/04/Attached is a
screenshot of the terms when signing up for the free trial. Also, the terms and conditions are on the
invoice of the initial shipment along with the next ship date. On 06/16/2015, the customer contacted the
Force Factor customer service center and an additional free trial bottle was
shipped and the trial period was extendedThe customer was then billed for
their first monthly product on 07/04/in the amount of $($plus
$shipping and)On 07/06/2015, the
customer contacted the Force Factor customer service center to cancel their account
and accepted a partial credit of $to keep the monthly supplyTo date, no
returns have been received by our Returns Department. On 07/07/2015, we processed the
remaining refund of $for a total refund
in the disputed amount of $74.98, as
a good faith gesture to our customer
We apologize for any
inconvenience the customer may have sufferedWe trust that our actions satisfy
both the consumer and the Revdex.com and consider the issue closed.Please
do not hesitate to contact us with any future inquiries
Regards,
Force Factor, LLC

RE: ID [redacted]
 To Whom It May Concern,
Force Factor takes allegations of fraud and non-compliance very...

seriously. In
response to the above-referenced complaint, we have issued a refund in the
amount of $84.98.  Refunds usually take
between 1-7 days to process through the credit card issuer.
The customer signed up for their free trial on 11/18/2014. The customer was
then billed and shipped their first monthly product on 12/06/2014 in the amount
of $84.98 ($79.99 plus $4.99 shipping and handling).  The customer contacted
the Force Factor customer service center on 12/08/2014 to cancel their account.   To date, no returns have been received by
our Returns Department.  We have issued a
refund in the disputed amount of $84.98 on
12/11/2014, as a good faith
gesture to our customer.
We apologize for any
inconvenience the customer may have suffered. We trust that our actions satisfy
both the consumer and the Revdex.com and consider the issue closed.Please
do not hesitate to contact us with any future inquiries.
Regards,
Force Factor, LLC

RE: ID [redacted] To Whom It May Concern,Force Factor takes allegations of fraud and non-compliance very seriously.  In response to the above-referenced complaint, we have issued a refund in the amount of $132.60. Refunds usually take between 1-7 days to process through the customer’s bank or...

credit card issuer. We apologize for any inconvenience the customer may have suffered. We trust that our actions satisfy both the consumer and the Revdex.com and consider the issue closed. Please do not hesitate to contact us with any future inquiries. Regards, Force Factor, LLC

RE: ID [redacted]
To Whom It May Concern,
Force Factor takes allegations of fraud and non-compliance very...

seriously.  In response to the above-referenced
complaint, we have issued a refund in the amount of $169.96. Refunds usually
take between 1-7 days to process through the customer’s bank or credit card
issuer.
The customer signed up for their free trial on 04/07/2014. The customer was
then billed for their first monthly product on 04/25/2014 in the amount of $84.98
($79.99 plus $4.99 shipping and handling) and for their second monthly product
on 05/25/2014 in the amount of $84.98 ($79.99 plus $4.99 shipping and handling).
  The
customer has not contacted the Force Factor customer service center to cancel
their account or obtain return instructions.  On 06/23/2014, a package was received by our Returns Department and the account was
canceled.  On 06/27/2014, we issued a refund in the disputed amount of $169.96
as a good faith gesture to our
customer.
We apologize for any
inconvenience the customer may have suffered. We trust that our actions satisfy
both the consumer and the Revdex.com and consider the issue closed. Please
do not hesitate to contact us with any future inquiries.
Regards,
Force Factor, LLC

RE: ID [redacted] To Whom It May Concern,
Force Factor takes allegations of fraud and non-compliance very seriously.  In response to the above-referenced complaint, we have issued a refund...

in the disputed amount of $74.98. Refunds usually take between 1-7 days to process through the customer’s bank or credit card issuer. The customer signed up for their free trial on 11/04/2016. Attached is a screenshot of the terms when signing up for the free trial.  Also, the terms and conditions are on the invoice of the initial shipment along with the next ship date.  The customer was billed for their first monthly product on 11/22/2016 in the amount of $74.98 ($69.99 plus $4.99 shipping and handling). On 12/05/2016, the customer contacted the Force Factor customer service center to cancel their account. This customer claimed that the monthly supply package was not delivered however we have tracking information verifying its delivery. Customer was unwilling to investigate where shipment was located so a refund of $41.99 was processed. To date, no returns have been received by our Returns Department.  On 12/05/2016, we issued a refund in the remaining disputed amount of $32.99, as a good faith gesture to our customer.  We apologize for any inconvenience the customer may have suffered. We trust that our actions satisfy both the consumer and the Revdex.com and consider the issue closed.Please do not hesitate to contact us with any future inquiries. Regards, Force Factor , LLC

RE:
ID [redacted]
Roman","serif"">
To Whom
It May Concern,
Force
Factor takes allegations of fraud and non-compliance very seriously. In
response to the above-referenced complaint, a refund of $41.98 was issued on
07/01/2014 however, we attempted to process an additional refund on this order
but it was declined. We are unable to issue a monetary refund in the amount of
$32.99 due to a chargeback on this order. We apologize for any inconvenience
this experience has caused the customer.
The
customer signed up for the Force Factor free trial program on 06/05/2014. The
customer was then billed for monthly bottle on 06/23/2014 in the amount of $74.98
($69.99 plus $4.99 shipping and handling).  
The customer contacted the Force Factor customer service center on 07/01/2014
to cancel the account and
accepted a refund of $41.99 to keep the shipment.  On 07/18/2014, a chargeback was filed with the customer’s financial
institution. This is currently going through the dispute process with the
customer’s financial institution and we are unable to process a monetary
refund.
We apologize for any inconvenience the customer may
have suffered. We trust that our actions satisfy both the consumer and the
Revdex.com and consider the issue closed. Please do not hesitate to contact
us with any future inquiries.
Regards,
Force Factor, LLC

RE: ID [redacted]
To Whom It May Concern,
Force Factor takes allegations of fraud and non-compliance very seriously. In response to the above-referenced complaint,
we have issued a refund in the disputed amount of $Refunds usually take
between 1-days to
process through the customer's bank or credit card issuer
The customer signed up for their free trial on 12/23/Attached is a
screenshot of the terms when signing up for the free trial. Also, the terms and conditions are on the
invoice of the initial shipment along with the next ship dateThe customer was billed for their first
monthly product on 01/10/in the amount of $($plus $
shipping and handling), for their second monthly product on 02/09/in the
amount of $($plus $shipping and handling), for their third
monthly product on 03/11/in the amount of $($plus $
shipping and handling), for their fourth
monthly product on 04/10/in the amount of $($plus $
shipping and handling), for their fifth
monthly product on 05/10/in the amount of $($plus $
shipping and handling) and for their sixth
monthly product on 06/09/in the amount of $($plus $
shipping and handling). On 06/09/2015,
the customer contacted Force Factor Customer Service Center, accepted a lower
price for future shipments, changed the recurring frequency and postponed
shipments. On 09/07/2015, the seventh
monthly product was shipped in the amount of $($plus $shipping
and handling) and on 12/06/in the amount of $($plus $
shipping and handling)On 12/08/2015, the
customer contacted the Force Factor customer service center to cancel their
account. To date, no returns have been received by our Returns
Department. On 12/21/2015, we issued a refund in the disputed amount of
$109.96, as a good faith gesture to our customer.
We apologize for any
inconvenience the customer may have sufferedWe trust that our actions satisfy
both the consumer and the Revdex.com and consider the issue closed.Please
do not hesitate to contact us with any future inquiries
Regards,
Force Factor , LLC

I've been using Femme Factor for about 2 years now on and off. I resupply whenever I can get the money to do it but I've only had positive experiences with customer support when reordering. No hidden charges, nothing shady.
Customer support is top notch too! Having a hard time finding it online now so I just order over the phone.

RE: ID
[redacted]
To Whom It May Concern,
Force Factor takes allegations of fraud and non-compliance very
seriously. In response to the above-referenced complaint, we will process
and resend the $rebate certificate
The customer signed up for their
free trial on 11/11/In December 2015, we resent the $rebate certificate information twice to the email address listed however it may have been blocked
and went into their spam folder. If it has not been received via email,
we will process and resend the $rebate certificate by mail
We apologize for any inconvenience
the customer may have sufferedWe trust that our actions satisfy both the
consumer and the Revdex.com and consider the issue closed.Please
do not hesitate to contact us with any future inquiries
Regards,
Force Factor , LLC

RE: ID [redacted]
To Whom It May Concern,
Force Factor takes allegations of fraud and non-compliance very
seriously.  In response to the above-referenced complaint, this
customer has been immediately and permanently suppressed from receiving any and
all emails from us.
We...

apologize for any inconvenience the
customer may have suffered. We trust that our actions satisfy both the consumer
and the Revdex.com and consider the issue closed.Please
do not hesitate to contact us with any future inquiries. Regards,
Force Factor , LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]