Figi's Inc.

They keep harassing me over a order that I didn't order

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
 
[redacted]

[redacted],
We called and spoke with both Janice and her mother. We have moved this order into her mothers name. Also a credit was applied for the necklace that was not delivered to [redacted].

[redacted],
We show this order was already in collections at the time helps was requested. The response sent to Laura is listed below:
"Dear Laura,
This email is in regards to the complaint you filed with the Revdex.com.
Our records show order number 10-06339-0710 was placed on...

November 26, 2010 for the amount of $114.92. Your payments started February 14, 2011. We received one payment for this order on July 7, 2011. This account was sent to collections on June 24, 2011.
Your request for assistance resetting your password was received on January 4, 2012. At that time we provided you with a phone number to contact our web help line. Our web help would have been able to assist you in resetting your password. On February 20, 2012 we reset your password for you to figis001.
As a one time courtesy we will remove this from the credit bureau once your account has been paid. Your remaining balance is $99.92. We hope this helps."

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
 
[redacted]

[redacted],
We were working with Recovery to resolve this issue. We were informed that this account was written off in July and his telephone numbers has been removed. There is nothing more we can do. Also once a request has been made for removal from mailing list additional mailings may be received...

as our mailing are pre printed. The response sent to [redacted] is listed below:
"Dear [redacted],
This email is in regards to the complaint you filed with the Revdex.com. We have been working with our Recovery Department to resolve this issue for you. We have found that this account was written off in July and the telephone numbers have been removed as requested.
Please be aware catalogs are addressed in advance and you may receive additional mailings before removal is complete. We apologize for any inconvenience this may cause.
If you have any additional questions or concerns, please feel free to contact us at ###-###-#### and ask to speak with our Recovery Department. Thank you and have a great day.
Figi's Customer Care Team"

[redacted],
The response sent to [redacted] is listed below:
"Dear [redacted],
This email is in regards to the complaint you filed with the Revdex.com. We are sorry to hear you had a bad experience with our company.
Please be aware all of our promotional offers, payment methods along...

with payment due dates are source code driven; therefore the source code provided will determine when the payment plan begins. Most source codes that offer the 3 payment plan have payments beginning February 14th, however we do have other source codes with payments beginning sooner. Please be sure to provide the source code offering the payment plan and promotional offer you wish to use. We apologize for any inconvenience or confusion.
We have changed your payment plan as requested. Your next payment due date is now March 14th as we already received your February payment. We hope this helps!
If you have any additional questions or concerns, please feel free to contact us. Thank you and have a great day.
Figi's Customer Care Team"

[redacted],
[redacted] has attempted to reach out to [redacted]. A voicemail was left requesting that she calls him back regarding her order. We have also sent an email confirming the message left and providing her with a phone number. The email response sent to [redacted] is listed below:
"Dear [redacted],
This...

email is in regards to the complaint you filed with the Revdex.com. We are sorry to hear of your experience. [redacted] from our Credit Marketing Department has tried to contact you via telephone. He left a message requesting that you contact him back at ###-###-#### in regards to your order.
We look forward to hearing from you!"

[redacted],
We have contacted [redacted] by phone to resolve this issue. We show a 50% discount was applied as promised. We have applied a credit for the remaining 50% to make a full credit as requested.
-[redacted]

[A default letter is provided here which indicates your acceptance of the business's response. ...

If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
 
[redacted]
 
 P.S. Figis called me a week ago and said they were sending the check after we confirmed my mailing address. They also claimed to have mailed on in APril which did not arrive. They cancelled that one before processing this new one. THank you again.

[redacted],
The response sent to [redacted] is listed below:
Dear [redacted],
This email is in regards to the Revdex.com complaint you filed.
We are sorry to hear of the error made on your order. We would be happy to send a letter of apology to your aunt. Also we would like to send...

either a gift certificate or a reshipment of this order to [redacted]. Please let us know how you would like this resolved.
We look forward to hearing from you. You can contact us at ###-###-####.
Figi's Customer Care Team

Yes, as previously stated after looking into this a little further and speaking with others that were working this, I have found that we were able to change the address on 3 of the 4 shipments. The 4th shipment was a comforter set which was already labeled and loaded on the truck. A new order was placed for the comforter and a credit will be issued to the original shipment to the wrong address, once we are able to access the order.We double checked the shipping address and 3 of the 4 shipments were changed to the correct address. The shipping address listed is: [redacted]. We were unable to change the address on the comforter as the label was already printed and the package was loaded on the truck for delivery. Once the package has been loaded on the delivery truck we are unable to make changes or cancellations. We have placed a new order to the correct address for the comforter. Also, a full credit will be applied to the original shipment for the comforter going to the wrong address.

[redacted],
The response sent to [redacted] is listed below:
"Dear [redacted],
This email is in regards to the complaint you filed with the Revdex.com.
We have attempted to resolve this issue via telephone but were unable to reach you. We are sorry to hear of the poor service you...

received. Please be assured this is not our standard practice. We have applied a credit in the amount of $29.99 for the No Sugar Added Sweet Roll. An invoice has been sent to you for your records.
If you have additional questions or concerns, please feel free to contact us at ###-###-####. Thank you and have a great day.
Figi's Customer Care Team"

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
 
[redacted]

[redacted],
The response sent to [redacted] is listed below:
"Dear [redacted],
This email is in regards to the complaint you filed with the Revdex.com.
We are sorry to hear you found this comforter to be of low quality. Our policy states if you are not completely satisfied with your order, you...

can return any non-perishable item in its original packaging within 90 days of the receipt of the product for exchange, credit or full refund (excluding shipping and processing charges).
As a one time courtesy we will accept the return of the comforter, however because this comforter is sold as a set we are unable to just replace the comforter. We require that the complete comforter set is received back prior to sending a replacement or applying a credit. We have sent you a prepaid return label on February 9th.
We have applied a 25% discount due to the quality of the comforter. Please allow 1-2 business days for this adjustment to be applied to your account. If you choose to return the remaining pieces of the comforter set we will apply a credit for the remaining amount of the comforter set at that time.
Please be aware there is an additional delivery charge of $10.00 on oversized items. This information is made available under the product description on our website. As a one time courtesy we have applied a credit in the amount of $10.00 for this charge.
If you have additional questions or concerns, please feel free to contact us. Thank you and have a great day.
Figi's Customer Care Team"

Better...

Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  I am bothered by the idea of an invalid debt being sent to collections and now being told that it would be reported to the credit bureau. Figi's, I expect you to do the right thing and act with integrity. This issue has no business showing up on my credit record. Thank you in advance for making an ethical decision and refraining from tarnishing my credit and my reputation.Sincerely,
Katherine [redacted]

We have opened a product liability file for this incident, however we were unable to follow through with making payment for property damaged as we were unable to find liability on our insured. We have provided an attachment including the letter received from our claims specialist.

After reviewing this order we have found that the source code provided was [redacted] which provided Free Shipping with payments beginning July 4, 2017. All payment due dates and promotions are source code driven; therefore we advise using the source code that offers the payment plan and promotion you...

wish to use. Only one promotion can be used per order. As a courtesy we have reached out to our Credit Department and requested that they change the payment due date on order [redacted] to begin September 4, 2017 rather than July. We hope this helps.If you have any additional questions or concerns, please let us know!

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10319741, and find that this resolution is satisfactory to me. 
Regards,
 
[redacted]

[redacted],The response to [redacted] is below:"Dear [redacted], This email is in regards to the complaint you filed with the Revdex.com. Complaint file [redacted]. We are sorry to hear of the issues you are experiencing. We would like to help resolve this issue. Below we have listed each order...

along with the order detail. Order number 14-61287-0100 was placed on February 9, 2015 for the amount of $99.98. This order contained the following: 157M- Magic Washer        $79.992618- Free Gift                  $0.00Shipping & Processing      $29.99Total                                  $99.98 Our records show we received the Magic Washer back on June 26, 2015. A full credit was applied at that time for the amount of $79.99. Also $8.99 was applied for return postage. Please be aware when using the pre paid packing slip provided $8.99 will be applied unless the item is being returned due to an error made by Figi's. When returning the package due to personal preference the original shipping charges will remain. This information is provided on the packing slip. The payments and charges applied to this order is listed below: 05/08/2015    Payment Check                $33.3206/12/2015    Late Payment Fee            $10.00-06/26/2015    Return Package                 $79.9906/26/2015    Return Postage                $8.9907/12/2015    Late Payment Fee            $5.66 Because this order was returned we will waive the late payment charges. Also as a one time courtesy we will waive the return postage charge along with the original shipping charges.  Order number 14-61385-0070 was also placed on February 9, 2015 for the amount of $129.97. This order contained the following: 191H- Drying Rack              $49.993651- Free Gift                    $0.00Shipping & Processing          $29.99Total                                 �...⇄ records show we received the Drying Rack back on February 25, 2015. A full credit was applied at that time for the amount of $49.99. Also as previously stated $8.99 was applied for the return postage as the pre paid packing slip was used and the original shipping charges remained. The payment and charges applied to this order are listed below: 02/25/2015    Return Package          $49.9902/25/2015    Return Postage            $8.9906/08/2015    Payment Check            $43.3207/12/2015    Late Payment Fee        $10.00 Because this order was returned we will waive the late payment charges. Also as a one time courtesy we will waive the return postage charge along with the original shipping charges.  Order number 14-73298-0020 was placed on June 7, 2015 for the amount of $169.98. This order contained the following: 40A9- Dirt Devil Vac         $129.99Shipping & Processing      $39.99Total                               $169.98...⇄ records show two payments were received on this order. Both payments are listed below: 07/07/2015        Payment Check          $56.6608/06/2015        Payment Check          $56.66 This leaves you with a remaining balance of $56.66, however once we refund all late payment charges, shipping charges and return postage fees you will have a total remaining balance of $30.01. Please allow 1-2 business days for this adjustment to be posted to your account. We apologize again for any inconvenience or confusion. If you have additional questions or concerns, please feel free to contact us. Thank you and have a great day.Figi's Customer Care Team