Figi's Inc.

We have reached out to our Credit Department to further research the reason the payment was returned. It appears as though these payments came back as "Stop Payment." If this payment was not stopped by [redacted] A [redacted] we can attempt running the payments again, but this time we can send an image of...

the checks to her bank.If you have any questions or concerns, please ask! You may contact us directly at ###-###-####.

Our records show order [redacted] was placed for the amount of $59.96. We received a full payment on 02/08/2017. This payment was returned and a service charge was applied for the amount of $19.98 on 02/15/2017. Please be assured this service charge was removed the next day, 02/16/2017. On...

02/22/2017 we received a payment in the amount of $19.98. Your new balance is $39.98. If you have any additional questions or concerns, please let us know.

After reviewing this account we show orders [redacted] for [redacted] and [redacted] for [redacted] were both placed December 14, 2015 via telephone. The only difference between the two orders is that order [redacted] contained two additional items shipping to Amy [redacted]. We have listed the...

order detail below: Order [redacted]Shipment to: Mr. & Mrs. Jim [redacted]                     Gift - 4023 Christmas CookiesShipment to: Pastor John [redacted]                    Gift - 4023 Christmas CookiesShipment to: Amy [redacted]                    Gift - 4023 Christmas Cookies                   Gift - 12oz Deluxe Mixed Nuts                    Gift - Classic Favorites                     Order [redacted]Shipment to: Mr. & Mrs. Jim [redacted]                    Gift - 4023 Christmas CookiesShipment to: Pastor John [redacted]                    Gift - 4023 Christmas CookiesShipment to: Amy [redacted]                    Gift - 4023 Christmas Cookies      This appears to be an order place in error rather than a fraudulent order. We will be writing off the balance on order [redacted] placed for the amount of [redacted]. Please allow 1-2 business days for this adjutment to be posted to the account. If you have any additional questions or concerns, please do not hesitate to contact us.

[redacted],
We have contacted [redacted] via telephone to resolve this issue. We have found that this order was reshipped as requested. This was shipped on December 8, 2014. After talking with [redacted] we have found that she did receive this shipment. We will consider this complaint resolved....

Thanks!
-[redacted]

[redacted],
After reviewing [redacted]'s order we have found that the arrival date of the shipment going to her address was originally requested to ship "Now" arrival. After it was shipped and received we were informed that we sent it too early as they were to be for Christmas. We sent a second shipment...

at no additional charge for Christmas arrival. We do not show any request was made to have the arrival date changed again. We have applied a 50% discount due to her disappointment. Our email response is listed below:
"Dear [redacted],
This email is in regards to the Revdex.com complaint you filed. We are sorry to hear of your less than delightful experience.
Our records show order number 14-01854-0050 was placed on September 18, 2014. This order contained gifts shipped to you as well as three other recipients. All shipments going to recipients were requested for Christmas Delivery. The shipment going to you was originally requested for a "Now" arrival. This means that it will ship as soon as the order has been processed and prepared. These gifts were shipped on September 19, 2014. On September 24, 2014 we received contact informing us that this order arrived too early as it was intended for Christmas. We reshipped this order at a later date for Christmas arrival. We do not show another request made to have the arrival date changed back to a "Now" arrival. We apologize for any inconvenience or disappointment. We have applied a 50% discount on the shipment going to you. Please allow 1-2 business days for this adjustment to be posted to your account.
If you have any additional questions or concerns, please feel free to contact us at ###-###-####. Thank you and have a great day.
Figi's Customer Care Team"

[redacted],
These hams were placed in two separate orders. Each order is billed separately; therefore each order is divided into 3 payments making a total of 6 payments. The response sent to [redacted] is listed below:
“Dear [redacted],
This email is in regards to the complaint you filed with the...

Revdex.com. We are sorry to hear of the poor service you received from our Customer Service. Our records show the two hams were placed in two separate orders; therefore each order is divided into three payments making a total of six payments. The order details are as follows:
Order number 14-35804-0060 was placed on September 15, 2014 for the amount of $109.98. This order was divided into three payments of $36.66 starting February 14, 2015. The payments received on this order are listed below:
10/13/2014 Payment $10.00
11/13/2014 Payment $20.00
12/15/2014 Payment $20.00
01/19/2015 Payment $20.00
02/16/2015 Payment $26.00
This leaves you with a balance of $13.98 on this order.
Order number 14-39222-0100 was placed on October 16, 2014 for the amount of $67.98. This order was divided into three payments of $22.66. We have not yet received a payment for this order as of yet.
Please be sure to include the order number(s) when sending in a payment to ensure it will be applied correctly. We have moved $22.66 from order number 14-35804-0060 to order number 14-39222-0100. This will bring your account current. We apologize again for any inconvenience and confusion.
If you have any additional questions you can contact us back at ###-###-####.
Figi’s Customer Care Team.”

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
Dragana [redacted] P.S. This is fine with me. I was expecting from  Figis Inc. , more understanding than refund money. Psychological, from that poor service, I feel so helpless and  very much heras me mega they did to me that day. In this case Incorporation should be more involved in case  like this one. I will try get more satisfaction then just also poor letter , where they said that I got money back. Anyway, I did not get product, which I ordered.

[redacted],
We have contacted [redacted] via telephone and explained that we have started the Unordered Merchandise process. She will be receiving a declaration in the mail which she will need to complete and send back to us. Upon receiving this declaration we will write off all charges on this account....

We also explained that she can get this notarized if she doesn't feel comfortable with sending in a copy of her license.
-[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
filed a complaint against figis a few weeks ago about id theft. sent in police report to them as well as fraud packet theyfinally sent once you got involved. last night in mail got 2 more bills from them. called them same old run around they keep letting some one use my social and account that I never opened. called them 6 or 7 times every time I get bill. dont know what to do to make them stop letting people use that account or open new accounts with my ss#ok I called they said "we cant do anything about it call the credit department, they said to call the fraud department which I then did and then they send me back to customer service which is where I start! they all say they cant do anything about it! sent them fraud packet along with police report. the only resolution they offer is they "will remove me from catolog" I keep telling them I dont have a catalog never did have a catalog never heard of figis till I started getting bills removing me from the catalog subscription (which I never have had a catalog from them) is obviously not a solution. they say they can not close that fraudulent account. I never have and never will order anything from figis
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
 
[redacted]

[redacted],
We called and spoke with [redacted]'s wife. We informed her a credit would be applied for the shipping charges as she was promised at the time of order placement. We will consider this complaint closed.

[redacted],
We called [redacted] to resolve this issue. We explained that by stating that we did not receive another request to have the delivery date changed we did not mean that she did not make the request we were just saying we did not see where the associate had followed through with the request.
-[redacted].

We do not require the balance of [redacted] bank account. Also, because a check was sent we do require a copy of the front and back of the cashed check showing Figi's endorsement rather than a copy of her bank statement. We apologize for the inconvenience. Once we receive a copy of this cashed check we...

will make the necessary adjustments to [redacted] account. This may be faxed to us at [redacted]

[redacted],
We have contacted [redacted] via telephone to resolve this issue. We have verified the total amount of $131.98 has been credited to her order for the 2 casseroles not received. Also our records show that a credit was also applied to another order in error. We will leave this credit for the...

inconveniences she experienced.
-[redacted]

We apologize for the confusion caused by our response. Because we have applied a full credit to your account it was automatically removed from collections. Had your account been reported to the credit bureau, which it wasn't, that too would be removed. Again we apologize for any inconvenience or confusion this may have caused.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I have received the credit as was promised.
Regards,
 
[redacted]

[redacted],
This is the response to [redacted].
"Dear [redacted],

This email is in regards to the complaint you filed with the Revdex.com. We do not show your return was received as of yet. What address was this returned to?

We have applied a full credit for this order and waived the...

late payment charges applied. Also we have contacted the Credit Bureau to have this removed from your credit report. Please allow 30 days for this to show on your credit report.

If you have additional questions or concerns, please feel free to contact us at ###-###-####. Thank you and have a great day.
Figi's Customer Care Team"

I have passed this along to our fraud dept. They have attempted to contact you on Monday but were unable to reach you. They stated they would continue to reach out.  If they have not reached you to resolve this issue, please let us know!

Hello - do you know what type of credit they plan on providing?  They did offer a 25% to 30% refund, before, I contacted you.  I was hoping for a complete cancellation.  I still do not understand why this company does not have control over their shipping department.  What if I have the gifts returned?  Thanks.

[redacted],
We have spoke with [redacted] via telephone. We will be sending him a declaration which he will need to complete and send back to us. Once we receive this back we will report this to the credit bureaus and credit the balance on this account.
-[redacted]