Figi's Inc.

Review: ON APRIL 29 2014, I WAS CALLED BY AN AGENT OF FIGIS TO THANK ME FOR BEING AN EXCELLENT CUSTOMER SHE MENTIONED SHE WOULD LIKE TO TELL ME ABOUT SOME SPECIALS THE COMPANY WAS CURRENTLY RUNNING , I SAID TO HER I AM AT THE DOCTOR'S OFFICE NOW AND CANNOT SPEAK CALL ME BACK TOMORROW AND YOU CAN GO OVER THEM WITH ME SHE AGREED AND CALLED ME BACK THE NEXT DAY WHICH WAS APRIL 30,2014 AFTER TELLING ME ABOUT THEIR SPECIALS I TOLD HER I WOULD NOT WANT ANY OF THE SPECIALS, THIS WAS EARLY IN THE DAY LATER IN THE AFTERNOON I RECEIVED AN E-MAIL FROM FIGIS THANKING ME FOR MY ORDER I IMMEDIATELY CALLED THE COMPANY TO SAY I DID NOT PLACE AN ORDER FOR ANYTHING AT THAT TIME I ASKED TO HAVE IT CANCELLED I SPOKE TO A YOUNG MAN WHOSE NAME WAS [redacted] HE PROMISED TO HAVE THE ORDER CANCELLED, THE NEXT DAY I RECEIVED ANOTHER E-MAIL FROM FIGIS SAYING MY ORDER HAD SHIPPED I CALLED BACK AND SPOKE WITH [redacted] AND REQUESTED TO SPEAK WITH A SUPERVISOR,SHE ADVISED ME I WOULD GET A CALL BACK WITHIN 24 TO 48 HOURS FROM A SUPERVISOR I REQUESTED AGAIN TO HAVE MY ACCOUNT CREDITED FOR THE $38.99 THEY PLANNED TO CHARGE ME FOR SOMETHING I DID NOT ORDER I CANNOT GET ANYONE IN CHARGE TO SPEAK WITH ME ABOUT AN UNAUTHORIZED ORDER TO MY ACCOUNT PLEASE HELP ME!!!Desired Settlement: SINCE I DID NOT PLACE AN ORDER TO BEGIN WITH I WANT THE COMPANY TO CREDIT MY ACCOUNT THE $38.99 THEY HAVE CHARGED TO ME I WENT INTO MY ACCOUNT THIS MORNING AND THE CHARGES ARE THERE ALREADY I NEVER AUTHORIZED THIS PURCHASE!!!!!!!!!!!!!!

Business

Response:

[redacted],

We called [redacted] this morning and apologized for the less than delightful experience. We applied a full credit for this order as it was placed in error. We will take steps to locate the recorded phone call as well as the agent that called [redacted] to place this order.

-[redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

I have seen ads online on multiple sights for an offer for Figi's purchase $25 or more and receive free shipping. I attempted to purchase using the source code included and it was invalid. I called them to ask for help ordering and was told that the source code was for paying in 3 installments. I called more than once to let them know there was an ad of theirs that was giving incorrect information and no one seemed to care. They were rude and argumentative. I have been a customer for several years and now they have lost me as a customer. I feels like a scam.

Review: On 7/15/2012 I placed an order online with Figis where as I was useing a $30.00 gift certificate that was sent to me as a gift for a birthday in June of 2012. Figis cancelled my order on 7/18/2012 because I did not pass a credit check for the remainder of the order that was placed. However they never gave me a credit for the gift certificate of which I have been attempting to use. They have been wanting me to place an order using a credit card instead. Everytime I bring up the gift cretificate they tell me that it is expired. I have asked them how can it expire when I was not given the chance to use it because the company never gave me a credit, when I ask to speak with a supervisor customer service will never put a supervisor on the line instead they take my contact information. I have been waiting for a supervisor to return my call for 2 weeks now, and still no contact has been made.Desired Settlement: I would like to have the birthday gift certificate refunded to me.

Business

Response:

[redacted],

We would like to resolve this issue, however we are unable to locate the order with the order number provided. Also the cr belongs to [redacted] who was the recipient of the gift certificate; therefore we need the buyers information. The response sent to [redacted] is listed below;

Dear [redacted],

This email is in regards to the complaint you submitted with the Revdex.com. We have tried to contact you by phone but were unable to reach you. We are sorry to hear that your experience with Figi's has been less than delightful.

We would like to resolve this issue, however we need additional information. If you have the gift certificate please provide us with the gift certificate number. We may also be able to locate the account if you provide or verify the first and last name and complete address of the buyer. Please contact us at [redacted] and ask for [redacted]. We apologize again for any inconvenience.

We look forward to hearing from you.

Review: I purchased some petits fours from Figi's in 2011. The product I received was stale, and I informed the company of the issue. I spoke to someone on the phone and they said they would credit my account with the full amount due. In mid-2012, I received notice that the company had placed a collection account on my credit report. I was astonished because my account was supposed to have been credited for the amount of the purchase. I called in and they said I owed the full balance, $72. I told them I received a stale product and that my account was supposed to be credited and that I would not be paying them anything. I disputed with the credit bureaus, and two of them removed the account. The third one, Experian, did not remove the account. At that point, the collection had been on my credit report for months and was severely hurting my credit rating. I decided to call Figi's and pay them in March of 2013, on the condition that the account would be deleted from my credit report. The representative gave a verbal confirmation that it would be removed. That removal has never happened. I have written letters to their collections department asking them to remove it and they refuse. I have written a letter to their CEO asking for a goodwill removal of the account, and have not received any response. All the while, my personal credit rating is suffering. In addition, the collection account updated during March when I paid it, as if it were a new account, which effectively made the account re-age, or seem to have occurred in March of 2013. None of this should have ever happened. They should have credited my account in the first place.Desired Settlement: I would like an apology from Figi's about this issue as well as the collection account removed from my personal credit report. I have went above and beyond what I needed to do. I paid them for a product that would be potentially harmful to my health, had I consumed it. I have given them all of the information they have requested. I have disputed my credit reports. This has cost me dozens of hours and quite a few dollars in postage. I need to be able to maintain my credit rating in order to participate fully in society. Figi's dishonest billing and collection practices are preventing me from doing that.

Business

Response:

[redacted],

Our Recovery department has contacted [redacted] via telephone to explain our policy. [redacted] thanked and hung up the phone. Below is a summary of the account history.

This order was placed on 10/3/2011 for the amount of $57.91. We have made collections efforts from 02/24/2012 - 04/26/2012. During this time we do not show any contact made by [redacted] about the stale product. On 6/12/2012 and 7/9/2013 we show contact made by [redacted] claiming identity fraud. At this time we sent proof of order and requested verification. After research it verified to be [redacted]'s address disregarding the identity fraud and resuming collections. We show [redacted] paid this order in full on 3/25/2013. It is our policy not remove credit reporting for 7 years but we have followed through to report this account was paid in full.

Review: The Nature of this complaint has multiple problems. There was non delivery of products , Customer service failed to provide assistance, unreasonable and excessive delay in completing services and improper and inferior service. On 12/17/2014, I ordered products for a Christmas gift, that should have been delivered before Christmas day. I used my Master Card and noted that the money was deducted from my account. As of 1/19/2015, I was under the assumption that the gifts had been delivered, until 1/20/2015 when I received a letter from Figis saying that the shipment had been returned to them in error. I checked my MC account and the money was still deducted, so I called Figis and talked to customer service rep [redacted], she told me that it was noted that they could not find the address. So I verified the address with [redacted] and then I verified the Address with the Nursing Home that the shipment was supposed to go to with [redacted] on the phone and made sure that it was right. [redacted] assured me that she was making sure the address was right and according to the letter they sent to me.... that she was shipping out a fresh package to my Aunt as we were speaking on the phone. She verified my email address/phone no and she ended the call. Well it is now 1/29/2015 , I had not heard from Aunt,nor had I received an email about shipment of the package from Figis, so I called sw customer service rep/a male..... he informed me that yes he saw that the order was sent back and they have refunded my money for services. I told him at was wrong I talked to [redacted] and a fresh package was supposed to be reshipped out to Aunt after shipping address was confirmed. He said no the the money was refunded. At that time I asked for a supervisor....... I was transferred to Amallea a Team Leader. We discussed the case.. she told me she finds comments that I called and talked to CS rep [redacted], but there is no mention of reshipment the package nor were there notes of anything at all..just that I called. Said that she noted that money was refunded. I then checked my account to see that money was refunded 1/22/2015....2 days after I talked to [redacted] and had the package reshipped out. I addressed how can there not be any comments as I talked to [redacted] for 20 mins....verifying the address with [redacted] and the Nursing home at the same time so that My Aunt could get her Christmas gift even at this Late Date. Now I find not only did this CS rep/[redacted] not document anything that was said nor did she reship the gifts out.Desired Settlement: As far as Desired Settlement........ It should be multi faceted also. First this was a christmas gift, it was late and never arrived the first time. After talking to Figis CS and arranging for it to be delivered anyway they failed to do that also.. How disappointing for someone in a Nursing Home that is expecting a gift. I would like complimentary Service .... I should get something complimentary / free sent to my Aunt after all the mistakes that were made Secondly...... An apology should be sent to my Aunt, Third: Something needs to done with the Customer Service Rep..... because she either has severe dementia or she was high on drugs because I spoke with this lady for 20 mins there is no excuse as to how this order got so ignored. I am furious that the christmas gift was never delivered.

Business

Response:

[redacted],

The response sent to [redacted] is listed below:

Dear [redacted],

This email is in regards to the Revdex.com complaint you filed.

We are sorry to hear of the error made on your order. We would be happy to send a letter of apology to your aunt. Also we would like to send either a gift certificate or a reshipment of this order to [redacted]. Please let us know how you would like this resolved.

We look forward to hearing from you. You can contact us at ###-###-####.

Figi's Customer Care Team

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

I received a letter from Figi's Inc credit dept. stating that because my credit score is to low I was declined for there credit card.

The problem is I never placed an order with them. I contacted customer service for information & was told not to worry because the order was cancealed. That is not good enough and wanted to know how someone got my information to place this order. I was told that on there catolog there is an order number and all someone needs is this number and be able to verify the name and address which would be on the catolog. I was lucky that the order was not processed but how many others were not so lucky. I tried to speak with a supervisor but I was told that the information was from a supervisor and there was nothing else that could be done.

The other problem is I never receieved the catolog it was sent to the wrong address (Great Postal System).

Why are they allowed to do this? I tried to contact Experian but there is no phone number.

I hope someone contacts this company requesting them to remove these nubmers from there catologs.

Thank you for your time.

Review: My comforter was poor quality and it was bunching up. I called to get a new 1. They said it was past 90 days for warranty. I told them they should stand by their product. They said to send it back. I also had the curtains and etc. I sent back the comforter and they called me to send back the other part of the comforter set. I told them I already had cut the curtains to fit my windows and the cover for pillows also. They said I had to send back the whole thing. This was stupid since I only needed a comforter. I told them I would send everything back and they could keep it all,cut and reshaped.I still have not paid since I went on a deferred payment plan. I was also charged on the bill $10.00 to much for shipping.Please help me cause I don't want anything any more.Desired Settlement: At first I only wanted the comforter. Now I don't want anything because I would have to send everything back and start anew. Just want my bill erased

Business

Response:

[redacted],

The response sent to [redacted] is listed below:

"Dear [redacted],

This email is in regards to the complaint you filed with the Revdex.com.

We are sorry to hear you found this comforter to be of low quality. Our policy states if you are not completely satisfied with your order, you can return any non-perishable item in its original packaging within 90 days of the receipt of the product for exchange, credit or full refund (excluding shipping and processing charges).

As a one time courtesy we will accept the return of the comforter, however because this comforter is sold as a set we are unable to just replace the comforter. We require that the complete comforter set is received back prior to sending a replacement or applying a credit. We have sent you a prepaid return label on February 9th.

We have applied a 25% discount due to the quality of the comforter. Please allow 1-2 business days for this adjustment to be applied to your account. If you choose to return the remaining pieces of the comforter set we will apply a credit for the remaining amount of the comforter set at that time.

Please be aware there is an additional delivery charge of $10.00 on oversized items. This information is made available under the product description on our website. As a one time courtesy we have applied a credit in the amount of $10.00 for this charge.

If you have additional questions or concerns, please feel free to contact us. Thank you and have a great day.

Figi's Customer Care Team"

Review: I placed an order from them on December 7, 2014. The order shipped on December 8,2014. Their policy is that you will receive the order in 5-7 business days which I should have received the order today (December 16, 2014)...today is the 7th business day. When I placed the order, it asked when I needed the products to be delivered ON or BEFORE by and I put today's date... These products were for my co-workers at work. I was told by both the representative and the supervisor that my items would be received by the 18th but that does me no good. I can no longer use my products by then and that is not when I specified or paid for my products to be received by. The initial representative was very nice and helpful, however the supervisor was not pleasant at all. In fact, the supervisor answered the call with an attitude. I was asking for a full refund since my expectations were not met as a customer and I can now not meet the expectations of my co-workers. I was told that I could be given a 50% refund but that is just unacceptable. Plus, I do not even have a receipt from them saying that they will honor a 50% refund. I would like 100% of my money back, especially because now I can't use the items and I have to go out at the very last minute to figure out a replacement. Please assist me in any way that you can.Desired Settlement: As stated above, I would like a 100% refund. I spent a lot of money as a college student on these items and for me to not receive them on time is completely unacceptable. Now, additional money has to be spent to meet the expectations of my co-workers.

Business

Response:

[redacted],

We have contacted [redacted] by phone to resolve this issue. We show a 50% discount was applied as promised. We have applied a credit for the remaining 50% to make a full credit as requested.

-[redacted]

Review: I purchased a jumpolene bounce house a few months ago and I noticed that over a period of a few months, it started losing air, and is deflating. It hasn't even been used more than a couple of times by a 3 year old. I notified Figis by email several times and the only solution they are offering is for me to mail it back to them at my expense. This item is huge and heavy and costs a lot to ship, not to mention to deflate the remaining air and fold to fit in a box, almost impossible. I explained that I needed the manufacturer's name and contact info and they refused to give it to me, stating that they do not have it.Desired Settlement: As soon as possible

Business

Response:

[redacted],

The response sent to [redacted] is as follows;

Dear [redacted],

This email is in regards to the complaint you submitted with the Revdex.com. We are sorry to hear that your experience with Figi's has been less than delightful. We are sending you a return of merchandise label to avoid return shipping charges. Also if you are not able to fit the Jump O Lene Castle Bouncer into a box, we also will accept your return in bag form as this may make it easier.

Our records show another order was placed for the Jump O Lene Castle Bouncer on 09/02/2013. We show this shipment was refused. We have applied a credit in the amount of $99.99 which is the retail amount of the return. Our policy states if you are not completely satisfied with your order, you can return any item within 90 days of the receipt of product for exchange, credit or full refund (excluding shipping and handling charges). As a one time courtesy we have applied a credit in the amount of $10.00 for the shipping and handling. We apologize again for any inconvenience this may have caused.

If you have any additional questions or concerns, please feel free to contact us at [redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I received the return label on 11/29 and I will return the package on 11/30 and hopefully will receive a refund promptly in the form a check as promised by Figis. Thank you for your assistance in this matter.

Review: In 2014, when I place my order with Figis, I didn't know that I was to pay $85.00 a month as a payment to them on a monthly basis for that order. When payments started in Feb 2015, I paid $25.00 a month to Figis. On March 10, 2015, I received an email from Figis saying that they were going to charge me a late fee of $15.00, because of non payment, I called Figis right away. I spoke to a woman, in which I explained that nothing showed on their invited to order using their credit where I had to pay $85.00 a month as a payment for my order. I explained that my budget can only allow $25.00 a month for a payment. That I need to have the late fees dismissed because If Figis keeps charging me a $15.00 late fee every month, then the balance will not be paid off. The woman I was speaking too, told me that she couldn't do anything about taking off the $10.00 late fee because the State of NJ said Figis has to charge a late fee by law and nothing can be done. I asked why the late fee was a different amount than what my email from Figis said. She then said that their late fees were changed and that must of been an old email I received. Since she couldn't help me at all, I requested to speak to her supervisor. She then said that her supervisor can't help me with this problem and that I'll have to speak to customer service and then she transfered me to customer service. I explained myself again to customer service and I was then told by customer service that I was lied to about the supervisor not being able to help me and that she was going to transfere me back to billing and that I ask to speak to a supervisor and request an extension on my payment plan so I don't get charged a late fee every month, so I can pay off my balance. When I was transfered, all it did was ring, no one answered. I call March 11, 2015 to resolve this and no one answered at all, just ringing. When figis did call me on March 12, 2015. I answered and they hung up. On March 13, 2015, Figis called again, I answered, and explain once again my side of the story, and all I got was "Thank you, have a nice day" and was hung up on again.Desired Settlement: I want an extension on my payment plan so that I won't be charged a late fee every month when I pay $25.00 a month.

Business

Response:

[redacted],

We only offer two types of payment plans. First and most common one being our 3 pay plan and the second one is a 1 pay plan usually only deferred 30 days. Also an invoice is sent immediately and most times received prior to the merchandise. Therefore this would have been received months before the first payment due date. [redacted] will need to contact our Credit Department to make alternate payment arrangements. The response sent to [redacted] is listed below:

"Please be aware our Figi's Credit plan is a three pay plan; therefore the total amount of your order will be divided into three payments. This information is located on both the order form and online.

Order number 14-38851-0130 was placed on October 12, 2014 for the amount of $252.92. This order was accepted and approved for credit on October 13, 2014. Your payments were scheduled to begin February 14, 2015. We have listed your scheduled payments below:

02/14/2015- $84.32

03/14/2015- $84.30

04/14/2015- $84.30

Once an order is accepted on Figi's Credit an invoice is automatically mailed to the buyer. This invoice provides you with three payment coupons which include the payment dates and amounts. If you are unable to commit to these payments we advise you contact us immediatley to avoid late payment charges and collection efforts. Please contact us at ###-###-#### as payment options may be available.

If you have additional questions or concerns, please feel free to contact us. Thank you and have a great day.

Figi's Customer Care Team"

Consumer

Response:

Review: Company called me because I was behind in paying . I set up online payment and processed a 15.00 payment. Was going to continue payments online until 84.00balance was paid. The next time I tried to go into it it blocked me. I asked Figis to reset for me but they refused to do that. I didn't feel comfortable giving payment over the phone. I didn't refuse to pay. They didn't allow me to because they wouldn't fix website and reset it. Thanks

I want this removed from credit bureau. Also they lied. I didn't make a payment in April of 2014. The only payment was 15.00 of 99.00 I owed. How could they report to credit bureau after 2011 anyway. I dispute it all to be removed.?sincerely [redacted]Desired Settlement: remove derogatory mark from my credit report due to not allowing me to pay online like I requested!

Business

Response:

[redacted],

We show this order was already in collections at the time helps was requested. The response sent to Laura is listed below:

"Dear Laura,

This email is in regards to the complaint you filed with the Revdex.com.

Our records show order number 10-06339-0710 was placed on November 26, 2010 for the amount of $114.92. Your payments started February 14, 2011. We received one payment for this order on July 7, 2011. This account was sent to collections on June 24, 2011.

Your request for assistance resetting your password was received on January 4, 2012. At that time we provided you with a phone number to contact our web help line. Our web help would have been able to assist you in resetting your password. On February 20, 2012 we reset your password for you to figis001.

As a one time courtesy we will remove this from the credit bureau once your account has been paid. Your remaining balance is $99.92. We hope this helps."

Review: Items were ordered from Figis for the Easter Holiday for my grandchildren. Products arrived after the Holiday and were refused at the post office and sent back to the company. Figis has been harassing me for payment of these items. Explaining this to Figis on 4 different occasions has resulted in continual harassment from their collections department for roughly $83.00. On the last call from their collections department on 8-28-2013, I was told that Figis does not accept food items back after shipment. I explained that I was going to take this to Revdex.com and was told to "do what you think you have to".Desired Settlement: To clear my name from any Figis delinquent accounts and rectify and adverse credit reporting due to this.

Business

Response:

Stacy,

This is the response given to [redacted]. Complaint [redacted]. We will consider this complaint closed.

Dear [redacted],

This email is in regards to the complaint you submitted with the Revdex.com of Wisconsin. Please be aware that our records do not indicate we received a return for order [redacted]. Also our policy states when an order is returned we will apply a credit for the returned item(s) excluding the shipping and handling charge unless the item(s) are returned due to an error made by Figi's. As a one time courtesy we will credit your account in the amount of $123.91. This credit is including late payment charges. We apologize for any inconvenience or confusion.

If you have any additional questions or concerns, please feel free to contact us. Thank you and have a great day.

Review: I be paying them for 1 item which is a dirtDevil carpet cleaner 56.66 a mo. And never miss a payment either because I have 10 dept. store credit cards. I never have trouble paying my bills but this place. Saying I owe them a 180.00 or more and I got all my receipts for proof. My girlfriend had a stroke for 8 yrs. now and is getting really to pass. I don't need no dept. store trying to suck money out of me. I owe them 1 more payment and that all. They trying to make me pay for 2 items that I send back. All I got now from is a drying rack for 49.99.

Product_Or_Service: Dirt Devil 7-7-15

Order_Number: [redacted]020

Account_Number: [redacted]73D2Desired Settlement: DesiredSettlementID: No further contact by the busi

Don't be trying to charge me for the 2 items send back because there nothing wrong with them.

Business

Response:

[redacted],The response to [redacted] is below:"Dear [redacted], This email is in regards to the complaint you filed with the Revdex.com. Complaint file [redacted]. We are sorry to hear of the issues you are experiencing. We would like to help resolve this issue. Below we have listed each order along with the order detail. Order number 14-61287-0100 was placed on February 9, 2015 for the amount of $99.98. This order contained the following: 157M- Magic Washer $79.992618- Free Gift $0.00Shipping & Processing $29.99Total $99.98 Our records show we received the Magic Washer back on June 26, 2015. A full credit was applied at that time for the amount of $79.99. Also $8.99 was applied for return postage. Please be aware when using the pre paid packing slip provided $8.99 will be applied unless the item is being returned due to an error made by Figi's. When returning the package due to personal preference the original shipping charges will remain. This information is provided on the packing slip. The payments and charges applied to this order is listed below: 05/08/2015 Payment Check $33.3206/12/2015 Late Payment Fee $10.00-06/26/2015 Return Package $79.9906/26/2015 Return Postage $8.9907/12/2015 Late Payment Fee $5.66 Because this order was returned we will waive the late payment charges. Also as a one time courtesy we will waive the return postage charge along with the original shipping charges. Order number 14-61385-0070 was also placed on February 9, 2015 for the amount of $129.97. This order contained the following: 191H- Drying Rack $49.993651- Free Gift $0.00Shipping & Processing $29.99Total $129.97 Our records show we received the Drying Rack back on February 25, 2015. A full credit was applied at that time for the amount of $49.99. Also as previously stated $8.99 was applied for the return postage as the pre paid packing slip was used and the original shipping charges remained. The payment and charges applied to this order are listed below: 02/25/2015 Return Package $49.9902/25/2015 Return Postage $8.9906/08/2015 Payment Check $43.3207/12/2015 Late Payment Fee $10.00 Because this order was returned we will waive the late payment charges. Also as a one time courtesy we will waive the return postage charge along with the original shipping charges. Order number 14-73298-0020 was placed on June 7, 2015 for the amount of $169.98. This order contained the following: 40A9- Dirt Devil Vac $129.99Shipping & Processing $39.99Total $169.98 Our records show two payments were received on this order. Both payments are listed below: 07/07/2015 Payment Check $56.6608/06/2015 Payment Check $56.66 This leaves you with a remaining balance of $56.66, however once we refund all late payment charges, shipping charges and return postage fees you will have a total remaining balance of $30.01. Please allow 1-2 business days for this adjustment to be posted to your account. We apologize again for any inconvenience or confusion. If you have additional questions or concerns, please feel free to contact us. Thank you and have a great day.Figi's Customer Care Team

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Is it 30.01 I owe plus 56.66 or just 30.01. And yes I accept it.

Regards,

Review: I placed an order with figi's on 12/14/13. I input my credit card information during my order, but somehow I was signed up for the company's credit option. I called figi's customer service number as soon as I noticed that I had been signed up for their credit option. I wanted to switch payment to my credit card or cancel my order. I was told that I could do neither, but was offered a credit for the full amount of the order. On 12/20/13 I was told by a customer service agent that a full credit in the amount of $39.98 would be issued to my account. I have now received a collection letter, emails, and calls. After each, I have called in and explained the situation. Each time, I was told that the notes were in the system, and that they would fix it and apply the credit. Nothing has been done. I continue to receive notices, as I accrue late fees and carry a balance with figi's.Desired Settlement: I would like my account zeroed out and closed in good standing.

Business

Response:

[redacted],

We have called [redacted] and informed her a full credit was applied in the amount of $39.98. Also we have waived the $15.00 late payment charge leaving her account with a $0.00 balance. We will consider this complaint closed. Thank you.

Review: ON FEBRUARY 3, 2014, I MADE AN ONLINE PAYMENT ON MY MASTERCARD, I CLICKED ON THE SUBMIT BUTTON ONE TIME TO MAKE THE PAYMENT. ON 2/12/2014, I CHECKED MY MASTERCARD ACCOUNT ONLINE AND NOTICED 2 PAYMENTS AND HOUR APART WERE MADE TO MY CARD. I IMEDIATELY CONTACTED FIGI'S VIA EMAIL, I RECEIVED AN EMAIL BACK ON THE SAME DAY ABOUT 4 HOURS LATER TELLING 1ST SHE ([redacted], CUSTOMER ASSOCIATE) COULD NOT GIVE ME BACK MY MONEY. THEN ON 2/13/2014, FROM THE SAME [redacted], TELLING ME THAT $58.98 WOULD BE PUT BACK ON MY MASTERCARD AND TO WAIT 1 - 2 DAYS FOR THIS TO HAPPEN, PLEASE READ THE FOLLOWING EMAIL I RECEIVED ON 2/13/2014

, Thank you for your recent contact. We apologize for the disappointment this has caused. Since we are unable to credit that payment back to you for $34.00, and you received items 0522 and 4142 in less than perfect condition, we have issued a full credit back to you for those 2 items. The amount that will be credited back to your credit card is $54.98. Please deduct this amount from your next payment. Alternatively, you may view your balance, along with this adjustment, anytime by logging into your account or registering at www.figis.com/bcclub/signup.asp. Please allow 1-2 business days for the credit to be posted to your account. We hope you will find this a satisfactory solution. Again we apologize for the inconvenience and disappointment this has caused. We are happy to hear that you received your Valentine cookies. If we can be of further assistance, please feel free to contact us. Thank you and have a great day.

Sincerely,

Ashley Sweigart

Customer Associate

AS OF 3:54PM TODAY, 2/19/2014, I HAVE SENT 2 ADDITIONAL EMAILS, ONE ON 2/17/2014 AND ONE EARLIER TO DAY, 2/19 AND HAVE GOTTEN NO RESPONSE NOR HAVE I RECEIVED THE $58.98 BACK ON MY MASTERCARD.Desired Settlement: I LIVED ONLY ON SSD, WHICH IS A LOW AMOUNT, AND EVERY DOLLAR I GET MONTHLY IS BUDGETED, AND WITH FIGI'S TAKING AND UNAUTHORIZED AMOUNT FROM MY MASTERCARD, I NOW CAN NOT MAKE MY NEXT SCHEDULED PAYMENT I NEEDED TO MAKE. I HAVE BEEN A CUSTOMER OF THEIR'S FOR A VERY LONG TIME AND AM NOT A HAPPY CUSTOMER. I MAY NOT ORDER FROM THEM IN THE FUTURE, AND I WILL TELL MY FRIENDS ABOUT THIS IF NEED BE.

Business

Response:

[redacted],

We called [redacted] and explained that we are unable to refund the duplicate payment back to her credit card, however we would be able to issue a refund check. Also we informed her that her orders were placed using Figi's credit plan; therefore the credit of $54.98 was applied toward her balance. [redacted] decided to just leave the duplicate payment making her next payment due on 4/14/2014. We will consider this complaint closed.

-[redacted]

Review: In september 2013, I recieved two alerts from my credit monitoring service alerting me that Figis had reported a collection to experian and exquifax in the amount of 140.00. I quickly called Figis at [redacted] to dispute this information. I was in panic mode because I am trying buy a home and knew this account being on my credit report would become a problem.

I spoke to a billing customer service representative and told her this account was not mine. She checked the original address on file and notice the house number was different from mine. She said it would take up to 90 days to investigate and correct this issue. I could not wait 90 days because I have been looking at homes and knew the mortgage company would be checking my credit. I asked the represented what can I do to get this removed from my credit report fastest. She said even though I denied the account was mine that I could pay the ballance of 140.00 in full and the figis account would be removed from my experian and equifax account. She then gave me the account number and I logged into the Figis website and paid the balance in full. I then disputed the accounts with experian and equifax only to have them simply update the accounts instead of removing it. Now the martgage company wants me to get this removed before they can go further with my application to buy a home.

I paid the account even though I didn't agree it was mine. It is the only thing between me and a home for my family.Desired Settlement: I need this situation resolved by removing it or I would be seeking legal advice as well as filing complaints with the AG and FTC.

Business

Response:

[redacted],

We have contacted [redacted] by phone. We will be sending out an un ordered merchandise form. He will have to complete the paperwork and return it to us. Once the form has been submitted we take the necessary steps to have this removed from his credit report. We will consider this complaint closed.

Thanks you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me so as long as the business follows up by sending me the un ordered merchandise form which I will promptly return in hopes that the necessary steps are taken to remove this account from my Equifax and Experian credit reports.

Regards,

Review: An individual used my information to set up a fraudulent account at Figi's. The account was set up on 2/18/15 as indicated on a Figi's invoice and from an Equifax report. I contacted Figi's to resolve the matter. I told them the account was fraudulent and it needed to be closed immediately. I completed the paperwork to request closure and believed the issue was resolved. On 7/30/15, I received another invoice in the mail indicating a past due balance from Figi's. I once again called customer service and I told the representative the account was fraudulent and it needed to be closed. I was told that the account had just been set up and the charges occurred in July 2015. I believe this is inaccurate, because both invoices have the exact same account number. To me, this indicates that the account was never closed and Figi's did not resolve the fraudulent account as requested in March 2015. Figi's is once again going to send me paperwork so that I may indicate the account is fraudulent and that the account needs to be closed. This issue should have been resolved in my initial complaint in March 2015.Desired Settlement: I need Figi's to cancel the account that has been created fraudulently under my name: [redacted]. The account needs to be closed immediately and any further attempts to open an account under my name and address should be denied.

Business

Response:

[redacted],We do not show any prior action was taken on this account, however if something was done by our Credit Department we are unable to see. A new declaration was sent out to [redacted] on August 3rd. Once this is receive we will make the necessary adjustments and write this account off. The response sent to [redacted] is listed below:"Dear [redacted], This email is in regards to the complaint you filed with the Revdex.com. We are sorry to hear about the issues you experienced with our company. After speaking with our Recovery Department we were informed an unordered merchandise file was opened on August 3, 2015, however we do not show anything else was done prior. We have sent you a new declaration. Once we receive this back a credit will be applied to this account. Also this account will be written off. Please accept our sincere apologize for any disappointment or inconvenience this situation has created. If you have any additional questions or concerns we invite you to contact us directly at ###-###-####. Figi's Customer Care Team"

Review: I received a catalogue with advertisement of $10 off and a free gift when I order on line. I put an order in on Dec. 6 2013. My receipt did not have the discount or free gift. I put in the source Code

on the catalogue for the above advertisement. My receipt had another source code on it that the computer put in. I called Figis [redacted] to cancel the order because it did not have the discount and free gift as advertised. The employee did not know how to cancel an order and told me to call back tomorrow. I called back on Dec 7 2013 and that employee could not cancel the order either. I talked with his supervisor and he could not cancel the order either and said he would send an e-mail.

I want this order canceled because they falsely advertised a discount and a free gift.Desired Settlement: If the ordered is not canceled and I am sent the cake, I want any money billed credited as paid or a check for any money I have to pay.

Business

Response:

[redacted],

Sorry, I thought this complaint was responded to. We have sent the response again.

"Dear [redacted],

This email is in regards to the complaint you submitted with the Revdex.com. We have tried to contact you by phone but were unable to reach you. We are sorry to hear your experience with Figi's has been less than delightful. We regret to inform you that we were unable to cancel this order as it was shipped on 12/7/2013. Once an order has been placed we are unable to guarantee changed or cancellations will be possible as order processing begins immediately.

Our records show the source code used on your order was 072-7501 which was for free shipping on orders with a retail value of $75.00 or more. The retail value of your order came to $27.99; therefore this order did not meet the requirements. Figi’s offers many different promotions to our customers for purchasing with us. These offers are source code driven and can not be used in conjunction with any other offers. As a one time courtesy we have applied a $10.00 discount on 12/11/2013 and shipped the free gift of Meat and Cheese on 12/15/2013. Please let us know if this is not acceptable.

If you have any additional questions or concerns, please feel free to contact us at [redacted] and ask for [redacted]. Thank you and have a great day."

Review: this company is attempting to rip me off by claiming that they did not receive a payment from me. but I can prove that they were paid by a credit card on May 8th and the charge is showing as posted on my statement . this company is trying to also charge me an extra $ 15.00 late fee even though this payment was paid already. this payment was $ 33.98 and due on July 11th.Desired Settlement: NO LATE FEE AND ADMIT that this payment was already made and make the proper correction on my account with you.

Business

Response:

[redacted],

There were two orders placed under this account. Both orders were placed using Figi's 3 Payment Plan. We show two payments were applied to the first order as one of the payments failed credit card authorization and was not applied to her account. If [redacted] can send us a copy of her credit card statement showing all credit card attempts were applied we will gladly make the necessary adjustments. The email response sent to [redacted] is listed below:

"Dear [redacted],

This email is in response to the complaint you filed with the Revdex.com. We are sorry to hear your experience with Figi's has been less than delightful. Our records show two orders were placed under account number [redacted]. The order details are as follows:

Order number 13-58959-0140 was placed on January 10, 2014 for the amount of $101.94. The first payment was due on May 11, 2014. The payments received are listed below:

04/08/2014 Payment $33.98

05/02/2014 FAILED CC AUTH - WEB $35.00

05/07/2014 CC PYMT WEB $33.98

This shows your first and third payment were applied to your account, however the second payment failed credit card authorization; therefore there is still one payment remaining on this order for the amount of $33.98. Also we do not show late fees were applied to this order as all payments were made by the payment due date. The third and last payment is date is July, 11 2014. We apologize for any confusion.

Order number 13-10173-0330 was placed on March 24, 2014 for the amount of $97.94. The first payment was due on July 4, 2014. The payments received are listed below:

05/29/2014 CC PYMT WEB $32.66

This shows the first payment for this order was applied to your account. Your next payment is due on August 4, 2014.

If your records do not match ours we advise sending us a copy of your credit card statement showing all three credit card payments shown above were applied to your credit card. We apologize for any confusion or inconvenience.

If you have any additional questions or concerns, please feel free to contact us at ###-###-####. Thank you and have a great day.

Consumer

Response:

Review: I placed an order from Figis on Dec. 18, 2013 and it was supposed to be delivered on Dec. 27. Then it was moved up to Dec.30,2013. I received an email that it was delivered on Dec.31, 2013. I have not received it as of Jan. 3, 2014.

I checked with the post office and they don't have and neither does Fedex. I have checked my mail box each day and called Figis three times. They keep telling me to call back so I told them to refund my money and then they told me they cant untill I call back after Jan. 6, 2014. I don't want to go on with this any longer. Please help. Thank You!!Desired Settlement: Total amount credited to my bank card.

Business

Response:

[redacted],

The following response was sent to [redacted]:

"Dear [redacted],

This email is in regards to the complaint you filed with the Revdex.com. We are sorry to hear the merchandise you ordered has not been received. At Figi's we realize how important gift giving is and we make every effort to ensure shipments arrive by the date requested. Please accept our apologies for the inconvenience this has caused. We have applied a credit in the amount of $42.37 back to your credit card, due to non delivery. Please allow 1-2 business days for this adjustment to be processed.

If you have any additional questions or concerns, please feel free to contact us. Thank you and have a great day."

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.