Figi's Inc.

Review: A received a Figi's catalog recently. There were two offers in the catalog that I took advantage of. The first was for $10 off my order if I ordered over $25. I ordered $87. The second was for a free gift if ordered online. I did order online (order #13-49720-0600). While ordering online, a message popped up stating that if I ordered within 15 minutes, I would receive free shipping. I clicked on the message. Nothing seemed to happen except for being directed to a page of product listings. I proceeded to start my order over again and completed it. However, when done, I noticed that the shipping was free, but that my free gift and $10 off were not applied. I called their Customer Service. They told me to wait "a little while" until the order was in the system and then contact them again to add the $10 off and free gift.

I waited and then contacted them via e-mail, so that everything would be in writing. I was told by [redacted] that they couldn't apply promotions to orders once they were placed (which is the opposite of what their Customer Service told me over the phone) and that since I was getting free shipping, I could not get the $10 off nor the free gift.

No where in their catalog nor on their web site does it state that these three offers cannot be combined. In fact, the free gift and $10 off advertisements in their catalog are right next to each other and there is no indication that they cannot be combined.Desired Settlement: Ideally, that the CEO is arrested for false advertising practices, but I suppose that is too much to ask for from a company with only a "C" rating with the Revdex.com. Instead, there needs to be a disclaimer on ALL orders--and in ALL catalogs--that their promotions could not be combined and that their Customer Service staff be better trained in said promotions (i.e. what A+ rated companies normally do). If the company is willing to give me the $10 off and free gift as advertised, I'd accept that as well.

Business

Response:

[redacted]

This is the response sent to [redacted].

"Dear [redacted],

This email is in regards to the complaint you submitted with the Revdex.com. We are sorry to hear your experience with Figi's has been less than delightful. Figi’s offers many different promotions to our customers for purchasing with us. These offers are source code driven and can not be used in conjunction with any other offers. The free gift and $10.00 discount are considered one offer when placing your order online. We do provide our source code policies both online and in our catalog, however we would be happy to apply a credit in the amount of $10.00 and send a free gift due to the inconvenience and disappointment.

If you have any additional questions or concerns, please feel free to contact us at [redacted]. Ask for [redacted]. Thank you and have a great day."

I put in an order an payed $37 for 1 day delivery to get the gift box to our family by the time they were having other relatives over for Christmas. I called to make the order on a Saturday morning and specifically asked if it would be there by Monday with the 1 day delivery and was told yes. Our family informed us the gift box was not delivered so I called on Tuesday and was told it was not sent out yet but to call back after they recieved it and they would reimburse me for the shipping. The box was finally recieved on Thursday, 5 days after I placed the order. When I called back the representative told me they could only give me 25% off my total order, which I again specifically asked if this was from the total of the box and shipping. From my total order of $72.92 this would be $18.23 and now on my credit card I have only been refunded $12.49. Every time I have tried to call this company it is a 20 minute wait to talk to someone which has been very frustrating on top of their poor business. In addition since all their guests were gone by the time our family recieved the gift box half of it went to waste.

Review: Called co. Told them about identity theft. They said the were gona stop that account keep getting statements with activity on the account , they apologize but say they know its not me but they say they cant close the account! Want that account closed to all activity, they say they cant.Desired Settlement: Close that account! Stop all activity it is fraudulent id theft

Business

Response:

[redacted],

I have called [redacted] and explained that we are waiting on more information regarding this issue from our Recovery Department. Once we receive this information we will contact him. We told him he would hear from us next week regarding this issue. He seemed satisfied with our contact.

-[redacted]

Consumer

Response:

Review: I ordered a floor lamp back in 2013 from Figi s I called back the same day and canceled the order, never thought any more about it. Several months later here comes a bill in the mail. I called the co. and told them I called and canceled the order. They said the lamp was del. and to write the Corp. office and let them know I written them several times with nothing but harassing calls ,then they put me in collections on my credit report. I live in an apt. building, I ve ask people in my building, no saw package. Called the post office , What I think happen mailman del. package some in my building took the lamp , I refuse to pay 125.00 for something I do not have I hope you can help me with this matterDesired Settlement: remove negetive collection acc. from my credit history

Business

Response:

[redacted],

As requested we applied a credit a full credit for the balance of this account. Also we have marked for this account to be deleted at the credit bureau. An updated statement has been mailed to [redacted] for her records. The response sent to [redacted] is listed below:

"Dear [redacted],

This email is in regards to the complaint you filed with the Revdex.com. We are sorry to hear your experience with Figi's has been less than delightful. We have applied a full credit to your account. Your account balance is now $0.00. We have mailed you an updated statement for your records. Also we have marked this account to be deleted at the credit bureau. We apologize again for any inconvenience.

If you have any additional questions or concerns, please feel free to contact us at ###-###-####. Thank you and have a great day."

Review: I checked my credit report and found Wisconsin retailer Figi’s made credit checks on me for two years in a row (2012 and 2013). I’ve never been a customer of theirs and never received a catalog. But [redacted] in their recovery department said they would not stop checking my credit in case they wanted to send a catalog. “Unfortunately there isn't a way to stop the credit checks. We're no (SIC) damaging your credit at all… Have a wonderful day!” they replied to an email.Desired Settlement: Stop accessing my credit information

Business

Response:

We have been unable to reach [redacted] to resolve this matter. We have left 2 voicemails with a phone number to reach us back. Also we are unable to locate an account for [redacted]. We will continue to reach out to him regarding this matter.

[redacted] | Social Media| Figi’s Companies, Inc.

3200 S. Central Ave. | Marshfield, WI 54404

Business

Response:

Dear [redacted],

This email is in regards to our previous telephone conversation. We attempted to contact you back, however we were unable to reach you. We have found that your information was received the same way major credit card companies receive their information. We buy lists of names from other companies. If you no longer wish to receive these offers we advise that you reach out to the credit bureaus to opt out of receiving offers of credit. Otherwise you can send us a copy of the credit file you are referring to and we will investigate further. We apologize for any inconvenience.

If you have any additional questions or concerns, please feel free to contact us. Thank you and have a great day.

Review: My mom passed away in Sept 2014 and, as executor of her will/estate, I went through her papers and found a check dating 5/14/2014 she never deposited for $104.95. I called Figis and mailed them the check (after I made a copy of it) asking for them to send me replacement check for her estate. In the many phone calls since then, I have been asked for POA information(Sent that), asked for another copy of my copy of the check and been told they never received it. I was also passed between 4 different customer service representatives who grilled me on information about my mom, including her eye color, how to spell her name, etc, until I finally broke down into tears.

As recently as late April, I called and said I would contact the Revdex.com if they did not work with me. They claimed they never received the check. When I mentioned the Revdex.com, they said to send my copy (of the check) to their accounting department. It has been over a month so I am giving you the information to see what assistance you can offer.

Thank youDesired Settlement: I simply want the money from my mom's account to be refunded to her estate.

Business

Response:

[redacted],

We show a refund was issued on 4/22. After speaking with [redacted] via telephone today Friday, May 29th we have found it was never received. We have voided this refund and will issue a new one.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sent a ham in styrofoam packaging and left it in my neighborhood mailbox. When I complained they did not want to send out a replacement and or give a refund.

Review: My wife ordered a Meat/Cheese tray for her brother online which she paid for, they got, and were happy with. A few days later, an order came to our house so we called to inform them we didn't order anything. They said it was a mistake, and to throw it away, which we did. Now they continue to bill us for the order. We have called numerous times to try figure it out and it is like talking to a brick wall. They refuse to admit they made a mistake and keep calling and sending us bills.Desired Settlement: Quit calling me and billing me for something we did not order.

Business

Response:

[redacted],

We have called [redacted] today and spoke with his wife. We informed her a full credit in the amount of $52.97 was applied to order [redacted]. This account now has a $0.00 balance. A statement has been mailed to [redacted] showing the adjustments made. We will consider this complaint closed

The company shows misleading pictures in advertisement catalogs. Then you order and receive sausages no bigger than a beanie weenie. For the money we paid and the portions received was a RIP OFF. They got us this time, but won't happen again. Hope for the sake of the consumer this company goes out of business.

Review: I called Figis on 11/06 because the order was incorrect. The telephone person said, "our system is down, please hold". After about 10 minutes, I had to repeat the orders and address, enclosure card comments. Upon repeating my information It was still incorrect. I said to credit my credit card as I didn't want the order. I was told I would get a gift of a box of pecan delights for ordering. I said I did not want them and do not send them since this "gift" was going to cost me $16.00. I was told it had already shipped as well as one of the four orders. I was charged on my credit card the full amount even though I used the code for free shipping. I repeated I wanted everything canceled. On my credit card statement I have a charge of $117.96 and want it credited. I tried calling Figis today and was disconnected four times after waiting 5-10 minutes each time to answer. The last time I got "[redacted]" who could not hear me and said to call back. This company has the worst customer service I've experienced and in their catalog is printed, "satisfaction guaranteed! You must be satisfied with our gifts and service or we'll promptly refund your money or credit your account. We Promise"Desired Settlement: A credit on my credit card of $117.96

Business

Response:

[redacted],

We have contacted [redacted] by phone to resolve this issue. We apologized for the less than delightful experience she has experienced with Figi's. We discovered that part of order number 14-41355-0920 was already shipped however a credit was applied for the shipped merchandise and we canceled the remaining part of the order. A second order was placed the same day in [redacted]'s account. This occurred when [redacted] used the cr from [redacted]'s catalog when calling in. We are unable to stop this order as it has already began shipping, however we will also apply a credit for the full amount of 117.96 for this order.

Thanks.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: We received a gift package right before Christmas that we didn't know who had sent it. We tried to call Figis to find out but there was a 15-20 min hold time. Before we could try again, we received an invoice from Figis for 40.92 saying that we owed for the gift. I called their customer service number and waited 15 minutes for someone to talk to and was told that we were responsible for the bill. They gave me a phone number and email address from the sender but we didn't recognize either one and when I told the rep that, she said it was my responsibility to call this number to find out who it was and to collect the money from them. I feel if they have that information, that they should contact this person to arrange payment for the gift, we didn't order it. She replied that they cannot do that and that I had to pay. When I filled out the email form on their web site, it kept telling me that the zip code and email address didn't match the info in their computer for this order. I said that's because we didn't order it! I was again told that it was up to me to take care of this. I can't believe they let someone order on the internet and not collect payment at the time of ordering. I have never ordered anything without having to pay before it is shipped. I told them that I would return to gift, but they don't accept food, which is what the gift is. It has never been opened, just stored in the refrigerator.Desired Settlement: I want them to find out who sent this and bill them for the product. The said they would turn me over to a collection agency if this was not paid on time. I feel this is really unfair and also a very bad business policy.

Business

Response:

[redacted],

We were able to reach the actual buyer which is [redacted]. While placing her online order she created new accounts for her recipients which is why they were billed. We have completed the appropriate forms to have the orders moved to [redacted]'s account. We have contacted [redacted] and apologized for the poor service he received and explained the situaition. He was happy to know this will be resolved.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I looked at my two credit reports in July and noticed a collection from this company. I contacted them and they were very rude and said I never paid from items ordered in their catalog. First off I've never ordered from a catalog and second never heard of them. I disputed with the credit reporting agencies and equifax and experian came back as verified. I called figis and requested documents that prove I applied for credit and merchandise was delivered to my address. They sent me a phoney looking printout of a order. I asked for a credit agreement with my name and they told me they didn't have it..I never applied for credit nor received anything from this company. They are reporting on my Equifax and experian credit reports and this is very damaging to ,y credit and we'll being. I've suffered emotional distress over this issue!!Desired Settlement: Deletion of this inaccurate information from my Equifax and experian credit reports.

Business

Response:

[redacted],

We have spoke with [redacted] via telephone. We will be sending him a declaration which he will need to complete and send back to us. Once we receive this back we will report this to the credit bureaus and credit the balance on this account.

-[redacted]

Review: I contacted Figis in August 2014, I was unable to make the second of 3 payments due Figi. I requested an extension and received verbal and written confirmation that I could pay in six installments the remainder of my balance. I paid the first installment that day over the phone. I was also told that the $15 fee against my account would be waved as a one-time courtesy. Neither of these has happened. My account still has the $15 fee charged to it and the account shows that the entire balance is due. I sent an emailed message on 9/8, received an acknowledgment that I would be hearing from them shortly with a response. That was seven days ago! I also sent a scan of the note from Figis confirming that I had a payment arrangement with them. I have yet to hear back from them.Desired Settlement: Figis needs to correct my balance due and reinstate the 6 month payment plan & adjust off the $15 fee!

Business

Response:

[redacted],

The response sent to [redacted] is as follows:

"Dear [redacted],

This email is in regards to the complaint you filed with the Revdex.com. We are sorry to hear your experience with Figi's has been less than delightful. Our policy is not to waive any late payment charges until the account balance has been brought current. We are sorry to hear you were misinformed. As a one time courtesy we will be waiving the late payments charge at this time. A statement will be sent showing this adjustment. For details on your extended payment plan we advise contacting us at ###-###-####.

If you have any additional questions or concerns, please feel free to contact us at ###-###-####. Thank you and have a great day."

For details on his payment plan he needs to contact the number provided to him. (###-###-####) as our payments are now [redacted]e by another company. We do not have the information available regarding his payment plan at this time. Also we no longer offer alternate payment plans, however our customers can contact the above number in the case of financial or payment issues.

Review: First I do not currently have or ever had an account with Figi nor have I ever ordered from Figi. In procuring my credit report it was discovered that Figi was reporting a past due account to the credit bureaus. In fact it was showing that the account was past due since May of 2012. This is an error since I do not have an account past or present with Figi and never have done business with them. Over the past couple of months I have called Figi four times in trying to get them either to contact the credit bureaus to have this erroneous information removed or at the very least send me a letter stating that I do not have an account with them and therefore cannot be past due. The first time I provided information to include my email address and their customer service stated that this would send this up and that I would be contacted via email on what steps they would be taking to alleviate this problem. I received nothing from them. The second time I talked with a supervisor and received the same response. Again I received nothing. The tihird time I again talked with a supervisor and was promised that she would call me back personally with the information requested. Again nothing. This last time I am promised that the supervisor's supervisor will call e directly. Again nothing. Each time when they did research they could find no account for me, which has been what I have told them. They keep asking for a cr to which I respond that if I do not have an account, how can I have a cr. Then they say will maybe I ordered from them before to which I stated I have never had any involvement. I cannot seem to get past their customer service desk. I need to have this information removed from my credit report as it is causing damage to my credit.Desired Settlement: Would like an official letter stating that I never had an account from Figis and therefore the information from Figi to the credit bureaus is incorrect and needs to be removed immediately.

Business

Response:

[redacted],

We do not show any account under [redacted]. We sent [redacted] an email advising him to contact the credit bureau and request for them to contact us in regards to this issue as we will need additional information from them to resolve this issue. The email response sent to [redacted] is as follows:

"Dear [redacted],

This email is in response to the complaint you filed with the Revdex.com. We are sorry to hear about the issues you are experiencing with Figi's. We have been unable to locate an account under your name. We advise that you contact the credit bureau and request that they contact us so that we can get the necessary information to resolve this issue. We apologize again for any inconvenience this may have caused.

If you have any additional questions or concerns, please feel free to contact us at ###-###-####. Thank you and have a great day."

Consumer

Response:

Review: Co. says we ordered jacket by phone. Total with shipping is $75.98. We stated we did not order it, nothing was taken out of our bank account, the company cannot come up with a shipping tracking number or a signature for the item that they say we received. They want declaration statement that we did not receive the item along with a copy of drivers license with proof of signature.Desired Settlement: I want them to zero the account, stop the collection process and stop contacting us on this matter.

Business

Response:

[redacted],

When a customer informs us that an order was placed without their consent we open an unordered merchandise file. We send the customer a declaration to fill out and send back to us. We have started an unordered merchandise file for [redacted] on 3/13/2014. We resent it again on 4/03/2014 and sent a third one on 6/09/2014. Until we receive the completed declaration we are unable to clear the balance from the account. The email response sent to [redacted] is listed below:

"Dear [redacted],

This email is in regards to the complaint you filed with the Revdex.com.

Our records show order number 13-41114-0450 was placed via telephone on November 11, 2013. Because you stated this order was placed without your consent we opened an unordered merchandise file. We require the declaration we sent you be completed and returned prior to making any adjustments to your account. Once we receive the completed declaration back we will make the necessary adjustments as requested. We apologize for any inconvenience or confusion.

If you have any additional questions or concerns we advise you contact us at ###-###-####. Ask to speak with our Recovery Department."

-[redacted]

Consumer

Response:

Review: I have been a good customer with the above company for over a year now. Often I have paid my bills if not when due, before. For several months now I have been receiving calls from various people at this company telling me I was past due but when I asked for details they would just tell me I was past due and to pay. I have kept e-mails of people I have spoken with so I guess I could have looked up this information ( I actually did this)but no one offered up their salary so I don't see why I was doing their job which (by the way) should not consist of my looking this up at 7:30 AM. These calls were made every other day from various people. Each time I asked to speak with a manager, they were amazingly out of the office. I left messages but no one ever returned these calls. I finally after many attempts was able to speak with a manager who informed me there were two separate accounts for me, hence now appearing are three bills showing past due and each have accumulated substantial late charges. Interesting, considering in backtracking some of my emails on these orders a lot were not received and supposed to have been credited. Now after trying to rebuild my credit this stupid mistake has caused me more grief than I need. I also think there was a law passed that collection calls were not to be made before 9am. Now I am not only being harassed because someone at that company was MIA for almost a year I am also being told to do their job. What I would like is for them to remove those late charges which I was told by the manager [redacted] would be done immediately. Apparently she and I have different meanings for this word. Once again this morning at 8;10 AM another call was received without any knowledge of anything that has gone on the past few months. Needless to say I furious. I have provided information to 3 different people so unless they are willing to give me their paychecks I won't be doing it again after I send a few to you. If I were not disabled I would not have these problems. This was supposed to make things easier- it hasn't & this appears to be a recurring problem with this company.

Date: 5/30/2015 10:12:57 A.M. Eastern Daylight Time

s/w [redacted] will credit 2 invs not received and waive interest charges

Response Via Email ([redacted] - Your Customer Care Representative) 05/22/2015 10:01 AM

Dear [redacted],

Thank you for your recent contact.

As requested we have sent you an invoice for each of the orders you listed. We sincerely apologize for any inconvenience.

If you have additional questions or concerns, please feel free to contact us. Thank you and have a great day.

Discussion Thread

Response Via Email ([redacted] - Your Customer Care Representative) 04/02/2015 03:39 PM

Dear [redacted],

Thank you for contacting Figi's.

Please let us know immediately which orders you are disputing. Once we receive this information, we can give you the details of the orders, and if you did not place the orders, we can then forward the information to the proper department for investigation. We apologize for any inconvenience this has caused.

We look forward to hearing from you!

Subject

missing order

Discussion Thread

Response Via Email (Sandra - Your Customer Care Representative) 12/24/2014 09:50 AM

Dear [redacted],

Thank you for contacting Figi's.

Your order no. 14-49381-0210 was at your local post office on Saturday. Please check with them for the status. For one of each gift 0049 CHOCOLATE CAROUSEL, 0244 PRETZELS & CREAMY DIPS,

1155 HOLIDAY DLGHT SGR COOKIES and 4527 HONEY NUT SNACK MIX

Your gift 0045-DELUXE HOMESTYLE COOKIES was left at the front door on 12/22/14.

We apologize for any inconvenience.

If you have any additional questions or concerns, please feel free to contact us. Thank you and have a great day.

Figi's Customer Care Team

**I RECEIVED THE COOKIES ON THIS ONE-OVERSIGHT. WILL PAY.

Customer By Web Form ([redacted]) 12/23/2014 07:04 AM

14-49381-0210...this order has not been received but an order made after this was. Can you please tell me when this is being

Discussion Thread

Response Via Email ([redacted]- Customer Service Supervisor) 11/07/2014 01:16 PM

[redacted], we sincerely apologize that your son did not receive the cupcakes for his birthday. We are following up with our vendor to find out why they did not deliver these on time. We are issuing a full credit to your account for the cupcakes. A statement will be mailed to you reflecting this credit.

Auto-Response 11/07/2014 09:00 AM

The following answers might help you immediately. (Answers open in a separate window.)

Answer Link: Items Not Received

Answer Link: Order Cancellations and Changes

Answer Link: Expedited Shipping

Answer Link: Wrong Item Received

Answer Link: Internet Order Status

Customer By Web Form ([redacted]) 11/07/2014 09:00 AM

On 10/27 I placed an order for cupcakes & cookies. They were both to be delivered on 11/6. The cookies were delivred by 11/3. The cupcakes were still not recieved. I called your office to inform them of this. I was told to wait 2 wweks & call back if still not recieved. As explained to your rep these were to be shipped to my son for his birthday which was yesterday. There was more than enough time to deliver ON TIME! I won't be paying for this item so consider it in dispute!

[---001:001153:51207---]

Dear [redacted],

Thank you for choosing Figi's.

The gift listed below is out of stock and currently on back order. We apologize for the inconvenience, and expect to ship your gift for PATTI [redacted] by 09/12/2014 .

Tie Dye Bogo Scarf

Gift # : 246A

Quantity : 1

No response is necessary if you agree to this delay.

Can't wait? Click the “Cancel” button and we’ll credit your account.

http://edlink.figis.com/r/JDLGOY/YZYZC/MSMOBR/V189U1/ZBOT8X/B4/h?a=MSMOBR&b=...⇄ />
I have tons of this stuff but I am sick of looking it up! IF you want the rest let me know. I have never denied payment for anything I recieved.Desired Settlement: see Attached document

Business

Response:

Stacy,

We called [redacted] to resolve and sent an email confirming what was discussed.

"Dear [redacted],

This email is in regards to the complaint you filed with the Revdex.com.

We are sorry to hear of the poor service you received. Per our telephone conversation we have waived the late payment charges on order numbers 14-40510-0120 and 14-49381-0210 which will bring both of these orders to a $0.00 balance.

Order numbers 14-33962-0080, 14-61042-0150 and 14-64546-0050 currently have a remaining balance. We advise contacting our Credit Department at ###-###-#### for alternate payment options. If you experience any trouble making these arrangements please feel free to contact us back at ###-###-####.

If you have additional questions or concerns, please feel free to contact us. Thank you and have a great day.

Figi's Customer Care Team"

Review: I received my personal portion of the order today and it IS BEYOND AWFUL!

As soon as I noticed several containers of the cheese spread were UNSEALED I called customer service to cancel the rest of the UNSHIPPED order and was told "Figi's does not cancel orders"

When I expressed my concern about "tampered' products and how terrible they tasted the Customer service put me on hold then came back andtold me Figi's would refund 25% of my personal portion of the order or $14.00.

I'm appauled that such a company would not provide better customer service.

I even offered to sent product back and they stated tthey DO NOT take RETURNS either.

How awful

I only ordered from them because I had surgery and can not get out and shop! AND now they won't even CANCEL the PENDING ORDERS!!!!!

HELP ME!

WHAT DO I DO?

I CAN NOT EAT FOOD ITEMS THAT HAVE BEEN TAMPERED WITHDesired Settlement: I'M EBARRASSED THAT MY RELATIVES WILL BE RECEIVING ITEMS FROM FIGI'S

I ONLY want a 100% refund as the PENDING ORDERS as of today 12/12/13 have NOT even been shipped out! (per my account information via Figi.com)

Your Customer #: 286743703

Your Order #: [redacted],

Thank you

Business

Response:

[redacted],

We have sent the following response to [redacted].

"Dear [redacted],

This email is in regards to the complaint you submitted with the Revdex.com. We are sorry that the merchandise you ordered was received in less than perfect condition. Figi's strives to ensure every order meets our exceptional high quality standards. We would like to issue a full credit for the cheese spreads which arrived in poor condition. Please contact us back at [redacted] and ask for [redacted].

We look forward to hearing from you."

Review: Figi's offers the following Guarantee: "Figi's Guarantee since 1944 Satisfaction Guaranteed! You must be delighted with our gifts and service or we'll promptly send a replacement, refund your money, or credit your account. WE PROMISE!"

I have had nothing but issues with this company since my online purchase.

- issues with shipping time of a PERISHABLE item

- gifts I purchased were not in the nice gift boxes displayed online.

- quality not as expected

- not satisfied with service.

I Called the company and asked to RETURN the items for a full refund as stated in their guarantee.... only to be told the best they could do was give me 25% off another purchase.

they stated that they could not honor that guarantee with "Food" items. That is the majority of what they sell....so what good is the guarantee?Desired Settlement: I would like them to HONOR THEIR GUARANTEE and refund my money.

I would like to RETURN the items for this refund....however if they take too long to respond I will have to get rid of the perishable items.

I also would like to see they change their advertising to reflect their TRUE guarantee. such as: include in their guarantee small print stating that it does not apply to food items.. (which is mostly what they sell)

Business

Response:

[redacted],

Our response is listed below;

"Dear [redacted],

This email is in regards to the complaint you submitted with the Revdex.com. We are sorry to hear your experience with Figi's has been less than delightful. Our records show we have applied full credit in the amount of $55.97 back to your credit card due to the quality in which your order arrived. Please be aware that our guarantee does apply to perishable items and we apologize for the poor customer service you received. Please be assured this is not Figi's standard practice.

If you have any additional questions or concerns, please feel free to contact us. Thank you and have a great day."

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Where do I start! They are charging me for merchandise never received. Talked to the reps MANY times. Nothing is corrected. All I can say is never, ever will order from them again. SHODDY BUSINESS!!!!

Review: Figi’s processed an unauthorized Christmas product delivery in my name, using a disconnected business number (###-###-####), residential number (###-###-####) as a basis to generate the product order. Figi’s confirmed that a phone order (numbers above) was allegedly placed on 10/14/2013, with delivery on 12/14/2013, and a payment due 02/14/214 in the amount of $202.90. The order was delivered to a family acquaintance who alerted me upon receipt as to share thanks. I embarrassedly had to admit to not placing the order. The recipient called Figi’s customer service, alerted them of the unordered merchandise received, and was told there was no method to return the product. Figi’s Customer Service then responded to simply enjoy as it would spoil and a note attached to the order.

Figi’s mailed the invoice January 2014 to the SAME ADDRESS AS THE DELIVERY, however, in my name. Again, I was embarrassed and contacted Figi’s. I had four conversations with Figi’s Customer Service, each time describing the information above, mentioning FRAUD, and each time a Figi’s C.S. assured me there would be resolution. Beginning in April, Figi’s in house Collections Unit began sending threatening correspondence demanding immediate payment. I then sent a May follow up correspondence, outlining my refusal to pay for something not personally ordered, noting the non-operating phone numbers attached to the order and again, reiterated my concern of FRAUD. This continued back-in-forth continued through June. Figi’s Collections Unit then demanded a photo copy of my drivers license along with a signed declaration affirming my complaint of fraud. I reviewed this with our family lawyer and was instructed not to supply this information however ask if my notarized signature would suffice. I was informed indeed this would work however was not given an explanation on why this option was not noted on the declaration paperwork. I mailed this on 07/18/2014.

To add insult, Figi’s continues to mail catalogs to the recipient’s address.

I spoke with Figi’s on 11/04/2014 to find my account was adjusted, however, both phone numbers with the recipient’s address were still under my profile!!!!

Figi’s refuses to close the account assigned under my name.

Thank you.Desired Settlement: I request my account closed, my name removed from all electronic and paper media mailings.

Business

Response:

[redacted],

We were working with Recovery to resolve this issue. We were informed that this account was written off in July and his telephone numbers has been removed. There is nothing more we can do. Also once a request has been made for removal from mailing list additional mailings may be received as our mailing are pre printed. The response sent to [redacted] is listed below:

"Dear [redacted],

This email is in regards to the complaint you filed with the Revdex.com. We have been working with our Recovery Department to resolve this issue for you. We have found that this account was written off in July and the telephone numbers have been removed as requested.

Please be aware catalogs are addressed in advance and you may receive additional mailings before removal is complete. We apologize for any inconvenience this may cause.

If you have any additional questions or concerns, please feel free to contact us at ###-###-#### and ask to speak with our Recovery Department. Thank you and have a great day.

Figi's Customer Care Team"