Figi's Inc.

Our records show order 15-10903-0010 was placed on February 8, 2016 for the amount of $189.86. Below we have listed the payments, adjustments and charges applied to this order. 06/10/2016 Late Payment Charge $15.00- 06/13/2016 Payment Check/Credit $63.28 07/07/2016 Package Return $44.99 (One...

Heater) 07/11/2016 Late Payment Charge $15.00- 07/20/2016 Payment Check/Credit $18.29 08/10/2016 Late Payment Charge $15.00-  Balance --------------------- $108.30 We would be willing to waive all late payment charges. Also, we will write off the amount for the seond heater. We have listed the future adjustments below. Please allow 1-2 business days for this to post to your account. 09/26/2016 Late Fee Write Off $45.00 09/26/2016 Package Return $44.99 (Second Heater)  Final Blanace -------------------- $18.31  If you have any additional questions or concerns please feel free to contact us directly at ###-###-####.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint at all.  I never received any information on anything in regards to a payment plan of 85.00 a month, also, on the LIES told to me on March 10th, 2015 at 10:43 pm by one of your billing operators, when I had asked to speak to a supervisor on removing this late payment fee charge and any future late fees charges, plus helping me in changing my payment amount from $85.00 a month to $25.00 a month. I was told that her supervisor can not help me at all and that customer service can help me on removing my late fee charge and then was transfered to customer service.  I was then told by customer service that the billing operator was lying to me and she was not showing teamwork, why would she lie to me and a supervisor can help me, all I need to do is ask for a payment extension on my payment plan and she transferred me back to billing and no one answered. I hung up and called back at 10:52pm on March 10th, the same night, and all it did was ring.  I then called the next morning on March 11th, 2015 at 8:24am and couldn't get through.  On March 13th, 2015 at 8:21am Figis called me and when I answered, I was immediately hung up on.  I am trying to extend my payment plan so that I can have my payment amount reduced to $25.00 a month, and not have a late fee charged every month so that my balance can be paid in full.  I want something done about how I was lied to and also have Figis Extend my Payment Plan so that I can pay $25.00 a month and not be charged a late fee every month.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

No corrective action has been taken plus the added insult contained in their reply to you:FIGI's PolicyThe company(perpetrator) can "erroneously" takeunauthorized funds from a customer's(victims) bank account illegally and eventhough this can cause subsequent payments and checks to be refused by the bank,accruing  extra  penalties and fees, and effecting personal,business and banking relationships with the accompanying damage to their creditprofile....Figi's company policy is that until the customer(victim)becomes aware of the situation, investigates, acquires and provide proof tosaid company, they will not investigate or take corrective measures.This is ludicrous and is not indicative of an appropriate,honest business. Certainly not the kind of company you'd want to do businesswith!!  [redacted] [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
Helen [redacted]

[redacted],
We have contacted [redacted] by phone to resolve this issue. We apologized for the less than delightful experience she has experienced with Figi's. We discovered that part of order number 14-41355-0920 was already shipped however a credit was applied for the shipped merchandise and we...

canceled the remaining part of the order. A second order was placed the same day in [redacted]'s account. This occurred when [redacted] used the cr from [redacted]'s catalog when calling in. We are unable to stop this order as it has already began shipping, however we will also apply a credit for the full amount of 117.96 for this order.
Thanks.

Our records show this order has not been cancelled. We do show an attempt was made to cancel the order, however an error was made when cancelling; therefore it continued to process. We show the shipment to [redacted] has been cancelled. The shipments to Sherry and Richard are prepared to ship....

Once an order has been prepared we are not longer able to make changes or cancellations. We will apply a credit for these shipments once we are able to access the order. Please accept our sincere apologies for any inconvenience or disappointment this situation may have caused.-[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. Because this inquiry is still showing up on my credit report.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

[redacted],
Per our email response sent to [redacted] on May 28, 2015 all late payment charges have been waived leaving her with a $0.00 balance. We will consider this resolved as there is no balance on the account. We have sent an updated invoice showing this.
-[redacted]

We have removed this account from our mailing list. Please be aware our catalogs are pre printed months in advance; therefore additional mailing may be received. Once the pre printed mailings have went out no more should be received. Also, as requested we have taken action in closing your account....

If you have additional questions, please ask!

[redacted],
We have started an unordered merchandise file for [redacted]. We will be making the necessary adjustments once we receive the declaration back. The response sent to [redacted] is listed below:
"Dear [redacted],
This email is in response to the complaint you filed with the Revdex.com. We are...

sorry to hear you are experiencing issues with Figi's. Our records show order number 10-63421-0590 was placed on December 6, 2010 for the amount of $144.87. You stated this order was not placed with your consent; therefore we have started an unordered merchandise file. We will be sending you a declaration. We request that you complete this declaration and return it back to us. Once we receive the completed declaration back we will be able to make the necessary adjustments to this account.
If you have any additional questions or concerns, please feel free to contact us at ###-###-#### and ask to speak with our Recovery Department. Thank you and have a great day."

[redacted],
I have called [redacted] and explained that we are waiting on more information regarding this issue from our Recovery Department. Once we receive this information we will contact him. We told him he would hear from us next week regarding this issue. He seemed satisfied with our...

contact.
-[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

We apologize for the less than delightful experience. Please be assured that we have applied a full credit for this order due to the fact that it was shipped in error. If you have any additional questions or concerns please feel free to contact us back at ###-###-####. Figi's Customer Care Team.

Once an order is placed, order processing begins immediatley. We are unable to make changes to the order once processing has began, however we are able to cancel the order. We apologize for the incorrect information provided to you. According to your records the shipment to Sherry [redacted] was...

refunded in full on 12/23/2016. Please let us know if your records do not match ours.

[redacted],
This was resolved by phone. The confirmation sent to June is listed below:
"Dear June,
This email is in regards to the complaint you filed with the Revdex.com.
At Figi's we realize how important gift giving is and we make every effort to ensure shipments arrive by the...

date requested. Please accept our apology for the inconvenience this has caused.
Per our telephone conversation we have applied a full credit for each shipment that was not delivered. Also a full credit was applied to the second order which was placed in error. This second order was placed using Figi's Credit which is what caused the reminders. Please be assured all collection efforts will be discontinued.
If you have additional questions or concerns, please feel free to contact us. Thank you and have a great day.
Figi's Customer Care Team"

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I will pay that requested amount however I do want it noted that both heaters were returned in the same package so if they got one they got them both.  I do not want them stating one was not returned.  I will send in that requested amount and I never want to hear from this company again.  I will request from them separately that they remove my name from their mailing list.  Thank you.  
Regards,
Connie [redacted]

[redacted],
I spoke with [redacted] from our Credit Marketing Department. He will follow up with this. The response sent to [redacted] is listed below:
"Dear [redacted],
This email is in regards to the complaint you filed with the Revdex.com.
Per our response to your previous complaint we...

have reached out to have this inquiry removed, however this will not show immediately. We ask that you allow time for this process to be completed. We will reach out again to ensure this inquiry is removed as promised.
If you have additional questions or concerns, please feel free to contact us. Thank you and have a great day.
Figi's Customer Care Team"

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[redacted],
Our records indicate the reason for return was not provided on the return label. When an item is being returned due to personal preference the original shipping and processing charge will remain on the order. Also $8.99 will be applied when using the return postage charge. This information...

is provided on the return label. As a one time courtesy we have waive the shipping and processing charges and the $8.99 return postage charge. We called [redacted] to resolve this issue. He was satisfied with the adjustment.