Figi's Inc.

Review: hi I had orderered a deep fryer may 30th never did receive and also I had placed an order in feb that I did received so one merchandise came first and the bath mat came last when I received the bath mat it was not what I wanted so I sent it back never did receive credit for it I have spoken with several people on the phone about this acct my roommate had sent in a check for me that they claim they never received they ststed to me it probably went to the wrong acct. which the rep stated it probably went to emma [redacted] acct which she never did say yes or no after she told me to hold on and let her look at ms.[redacted] acct. the young lady also lied and said that youall only took debit or credit cards but she lied to me so I ask my roommate to pay for me with her card but the young lady that claim her name was [redacted] did not tell the truth so I call back and asked another rep to reverse that payment back to my roommate acct and she told me no she did not give me her name I let her knew that my bank was on the phone and we were on a three way call and she told me that she need to talk to mr. [redacted] and I called him from my daughter phone and she spoke with him on three way but I have tried to talk to a supervisor they claim they were all busy and could not talk to me I would like my roommate acct off of this acct which belongs to me and not hers youall are crooks and liars and everyone does not tell the truth will never do business with youall anymore so please refund my roommate acct for the 108.00 that she paid on july 16 2014Desired Settlement: do not shop with figis they are not to be trusted

Business

Response:

[redacted],

I contacted [redacted] via telephone today July 30, 2014 at 11:23a. I explained that we do not show a second order was ever received for a deep fryer. Also we did not receive the bath matt back, however we applied a credit in the amount of $16.99 for this item. We are unable to reverse the credit card payment made on July 16, 2014. This payment was made by him using his roommates credit card. We advised that if it was reversed his account would be delinquent as she still owes on the bedding received. He said he understood and stated to forget the deep fryer order it was never sent. He was difficult to understand so I wrote an email response as confirmation of our phone call. The email response is listed below:

"Dear [redacted],

This email is in regards to the complaint you filed with the Revdex.com. We are sorry to hear your experience with Figi's has been less than delightful.

Per our telephone conversation our records show one order placed on your account. Order number 13-62923-0230 was placed on February 12, 2014 for the amount of $116.97 including shipping and handling. The order details are as follows:

Item number 041H- Bath Matt. $16.99

Item number 055R- 16 Pc. Bedding Set. $79.99

We do not show we received the Bath Matt back, however we have applied a credit in the amount of $16.99. Please allow 1-2 business days for this adjustment to be posted to your account.

We have reviewed our records using all available information, but we have been unable to locate a second order containing a deep fryer. If you have received an invoice or an email confirmation of this order, please provide us with the order number.

We regret to inform you that we are unable to reverse the credit card payment made on July 16, 2014. We apologize for any inconvenience or confusion.

If you have any additional questions or concerns, please feel free to contact us back at ###-###-####. Thank you and have a great day."

Consumer

Response:

youall did me wrong this is not my acct this is mr.[redacted] acct it is my bank acctountand he called to have the charges reverse and put back in my acct. we talk to several people with figis and they told us to call and talk to a supervisor and we could never speak with one each time that we called my bank tried to talk to someone and they did not respond to her this is bad business I see why youall have 145 complaints against you for mistreating people I would like for my roommate 108.00 put back in her acct and then I will straightening this out with youall myself

Business

Response:

[redacted],

Per our previous response on July, 30 2014 we do not show an order or check was received for a deep fryer. If a check was indeed sent by their roommate we advise her to check with her bank to see if this check was cashed. If so we would need a copy of the front and back showing Figi's endorsement. I do recall [redacted] stating in our previous telephone conversation in July that the order was never sent for the deep fryer.

Also we never received the bath mat back, however a full credit was applied at the time of our conversation in July. As for the credit card payment, we are unable to reverse the charge back to the roommate as this credit card number was given to us as a form of payment by either [redacted] himself or [redacted] which is his girlfriend from our understanding. If this credit card was used without consent from the card holder the card holder would be able to dispute the charge with the credit card company. Once the balance has been disputed it will be applied back to the account and an invoice will be sent to [redacted]. Once consent was given from the card holder it is up to either [redacted] or [redacted] to repay their roommate.

We called and spoke with [redacted] again on August 8, 2014. He stated these complaints were not filed by him but by his girlfriend ([redacted]) as she placed the order under his account using her roommates credit card; therefore he was unable to discuss this situation as he didn't have much knowledge of the situation. I provided my phone number for [redacted] to contact me, however we have not received any contact from her as of today August 14, 2014.

Thanks,

[redacted].

Review: The Company charged my bank account an extra $17.65 and will not return, I have been fighting for this credit/chargeback since 11/3/2014. I did not authorize this charge/payment. I have filed a dispute with my bank.Desired Settlement: I would like this returned to my bank account.

Business

Response:

[redacted],

We show [redacted] made a duplicate payment in the amount of $17.65 on 11/1/2014. The overpayment was applied to another order on her account with an open balance as our policy is not to refund unless the account balance is $0.00. [redacted] disputed this duplicate charge. As a result we received a chargeback. This chargeback was not disputed by us and was returned back to [redacted].

-[redacted]

Review: After placing an order on, December 7, for a friend of mine and realizing this was not the item I wanted, I called the company back to cancel this order about 3 hours later. I was told I had to wait until the order was processed or 24 hours, before they could do anything with the order. I received an email confirming the order and promptly called back, only to be told that I had to wait 48 hours. I called the morning of December 9 to follow up on cancelling this order, only to be told this order was already staged for shipping and they could not cancel the order. I was told to call back after my friend receives this order and place a complaint and that my money would be credited back to my charge card. I have invested over an hour of my time trying to cancel this order. I can not understand this type of business practice and would like to file a complaint.Desired Settlement: I would like a refund immediately to credit card.

Business

Response:

[redacted],

We were unable to reach [redacted] via telephone. The following response has been sent by email.

"Dear [redacted],

This email is in regards to the complaint you submitted with the Revdex.com. We have tried to contact you via telephone but were unable to reach you. We are sorry to hear your experience with Figi's has been less than delightful. Please be aware once an order is placed we are unable to guarantee changes or cancellations will be possible as order processing begins immediately.

As a one time courtesy we have applied a full credit in the amount of $30.97 for order [redacted]. Please allow 1-2 business days for this adjustment to be posted back to your credit card. We apologize again for any inconvenience this may have caused.

If you have any additional questions or concerns, please feel free to contact us at [redacted]. Ask for [redacted]. Thank you and have a great day."

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: On order [redacted]1, I ordered from Figis 3 items. 1 cornbread dressing, 1 sweet potato casserole and 1 green bean casserole. I never received either the cornbread dressing or the green bean casserole. Instead they shipped me 2 baked potato casseroles I never ordered. I called Figis immediately and told them the issue and was called a liar, told to call back on Monday Nov 24, which I did. They are refusing to refund my money. They have only offered a partial refund of $61.99 when the refund should be double that amount. They are fraudently advertising they will refund your money if you aren't happy. I have offered to send Figis pictures of the wrong items I received along with the shipping labels. They have never asked for this. They also refusing to cancel an order I have for items shipping Dec 5. Figis is claiming they can't cancel at this point. This company is a bunch of thieves.

The call this morning to their customer service took 30 minutes and the rep hung up on me. Figis is refusing to refund money for products I never received.Desired Settlement: I want them to perform a billing adjustment for the products I never received. Simple, really.

Business

Response:

[redacted],

We have contacted [redacted] via telephone to resolve this issue. We have verified the total amount of $131.98 has been credited to her order for the 2 casseroles not received. Also our records show that a credit was also applied to another order in error. We will leave this credit for the inconveniences she experienced.

-[redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID 10319741, and find that this resolution is satisfactory to me.

Review: The company says I ordered an item I did not order. I had ordered an item (shawl) which I paid for, however they claim I ordered another item (slippers) which I did not order or receive. I spoke to one customer service rep who told me my account was clear, but a few days later received a notice saying I was 90 days past due. Never received an invoice concerning this second item.Desired Settlement: As I never ordered nor received this item for which I am being billed, I want the company to clear my account.

Business

Response:

[redacted],

We have contacted [redacted] via telephone to resolve this issue. We left a voicemail with a phone number to contact us back. We received a voicemail from her husband. We contacted him back and informed him that we would start an Unordered Merchandise file. They will receive a declaration which they will need to complete and return to us. Once we receive it back a credit will be applied to the balance on [redacted]'s account.

Thanks, [redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I placed my order around 11/11/2015. Since than, I have had some financial problems. I have tried to cancel my order with this company and they will not do a complete cancellation. They cancelled two of my items, but, not the remaining three. They say that it has gone to shipping and cannot be cancelled. I stressed that it would be to their advantage to cancel all items because I will not have the money to pay them. The items were purchased via in store credit. I did not know of their cancellation policy and really don't know what is still. I tried to escalate this to the manager with no success. They keep telling me that they cannot cancel. I tried to cancel well before the shipping date of around Christmas - three weeks plus. Here is my order information:

Question Reference # 151129-000264

Your Customer #: 089990071

Your Order #: 15-42781-0210

They did offer to reduce the three remaining items by 25-30%, but, I cannot afford to pay any of this.

I appreciate any help that you can offer.Desired Settlement: Complete Cancellation of order

Business

Response:

Our records show both shipments to Leslie [redacted] along with the shipment to [redacted] have been cancelled. The shipments to [redacted], [redacted] and [redacted] have been staged for shipment. Once an order has been staged we are no longer able to make changes or cancellations. Due to the high volume of orders received this time of year we begin loading shipments on a drop truck as soon as they have been prepared. These orders already have shipping labels and tracking numbers assigned; therefore we are unable to cancel the shipment from our system. As a one time courtesy we will apply a credit for these shipments once we are able to access the order. We apologize for any inconvenience or disappointment.If you have any additional questions please feel free to contact us at ###-###-####.

Consumer

Response:

Review: I called Figis to find out of my mom order a chair from them. They told me she did and they would send me a stick out to mail it back. I found out my mom didn't buy my birthday chair from them and they won't return it. The chair was bought for over 100.00 dollars for my birthday. They won't call me or respond to my messages. I called several times in November and December.Desired Settlement: I would like the overstock chair returned so my mom can get her money back. This extremely unethical and unprofessional. The were not honesty on the phone and stoled a chair that doesn't belong to them.

Business

Response:

[redacted],

We show [redacted]'s mother placed an order with us for the Leather Mid Back Chair to be shipped to [redacted]. This chair was returned back to us as defective and a credit was applied to her account. We received a second chair from her and our returns department viewed the order and seen a credit was already applied. Assuming this was our chair it was disposed of. We have contacted Overstock.com to work out a resolution, however they were unable to apply a credit as it was not received back at their location. We offered a gift certificate for the amount of the chair from Overstock.com. [redacted] accepted this offer and requested the gift certificate be sent to her mother which is what we did.

-[redacted]

I have received numerous phone calls and a letter stating I have an account with Figis and that I need to pay my bill from December 2013. I do not have an account with Figis, I've never ordered anything from them and I even wrote them repeating that information and for them to stop all communication with me. In the past few days I've received phone messages on my answering machine from a woman from Figis telling me to call back. I called back the first time. The guy who answered had never heard of this woman. He then proceeded to ask my name and address. I asked what this was about and he said my account. Again, I do not have an account. I received another phone call today on my answering machine from the same woman. This is ridiculous!!!

I had been a long time customer of Figi's, in the last three years they have sent spoiled cheese that they would not replace, lost and order and did not refund the order cost, and this year they cancelled my large order, because someone fat fingered my credit card number and never contacted me to correct. Just cancelled it. Figi's customer service and order processes and become horrendous over the last three years with bad product, horrid customer service, and very bad order processing.

Review: I placed a catalog order on November 14th and sent a check for 96.87 for items and postage. The check was cashed before they checked to see if items were in stock. They called me November 21st and stated they did not have items I wanted. I cancelled order and requested a full refund. Since that time, I have called customer service on Dec 2nd and e-mailed them December 8th to try and get money refunded. On December 2nd, they told me to cancel check at bank which they already cashed and on December 8th, they wanted me to contact their financial department. Nothing was resolved either time except they said a refund has been requested. To this date, I have received nothing. My cr with them is #019691732

Business

Response:

[redacted],

This is the response sent to [redacted].

"Dear [redacted],

This email is in regards to the complaint you submitted with the Revdex.com. We are sorry to hear your experience with Figi's has been less than delightful. When a check is sent with an order we do cash the check immediatley, however if a problem occurs with the order prior to shipment we will send a refund check. Our records show your refund check was sent on 12/20/2013. Please accept our sincere apologize for any inconvenience or disappointment.

If you have any additional questions or concerns, please feel free to contact us. Thank you and have a great day."

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I ordered a $64 fruit basket from Figi's as a gift for my son in West Bloomfield, MI. I ordered one last year and they loved it however this year there was hardly any fruit in the basket. Their description in on line did not say how many apples, oranges or grapefruit and only shows the top of the basket so I figured there was fruit inside the basket also and they described "bursting forth from the basket" items. When it arrived at my son's there were only three apples, two grapefruit and three oranges - plus two small packages of candy, cookies and two tiny jars of preserves. My son said the basket was very skimpy. He called Figi's on 12/12/13 to complain and spoke with [redacted] and she said they would adjust my bill and give me back part of my money. When I called today I spoke with a supervisor Named [redacted] and he said they would not refund any part of the money but would only send out another basket at no cost to me.Desired Settlement: I want the 50% refund [redacted] promised my son on the phone - not another fruit basket.

Business

Response:

[redacted],

We have contacted [redacted] by phone and apologized for the situation. We have cancelled the reshipment which was requested and honored a 50% discount. This was a satisfactory resolution for [redacted].

-[redacted]

Review: On 09/09/15 I placed an order with Figi's for Halloween items. A week later I received a letter stating the items were no longer in stock and to place a call or go online for either an item exchange or a refund. I called them requesting to send the refund back to me, and was told it would arrive around 9/16/2015. Since then I have not received my refund and only to have the representative's tell me that they will send the refund soon. Another week passed and I've yet to receive it.Desired Settlement: To send the refunded check in a timely manner.

Business

Response:

[redacted],Refunds do take a little time. We attempted to contact Olivia via telephone, however we were unable to reach her. Our records show this refund was sent on September 29, 2015. Olivia should receive this refund sometimes next week if not sooner. If there are any additional questions please feel free to contact me at ###-###-####.-[redacted]

Review: I ordered a Christmas gift online from this business which advertised a free gift associated if a certain amount was spent. I exceeded that amount and typed in the source code for the free gift found from the 6 advertising magazines sent to me. Next, it asked me online, if I would like my free gift sent to my address or the giftee's address. I, of course, checked my address. I never received the gift, so I called them, the man told me that their wasn't a free gift entered into the order by me, I disagreed, as the final order confirmation stated the free gift, then he hung up on me. I then proceeded to contact, via email, their customer service. I received an email stating their was not a free gift avaliable with this order. I wrote back disagreeing, stating that their was. I received another email stating I put in the wrong source code.Desired Settlement: My free meat and cheese gift, or similar.

Business

Response:

[redacted],

We called [redacted] and apologize for the less than delightful experience he had with our company. Per his request we have sent a free gift. [redacted] found this to be a satisfactory resolution.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I purchased 3 items from Figi's and later returned two of the items. I called to ask how much was my total bill after returning the items and I was told to wait for an accurate bill. The following bill, I was charged a late fee of $15. [redacted], a representative at Figis told me to pay $19.99 for the necklace, which is the item I kept and $8.98 for shipping. I made a payment of $28.97 on January 17th and she said the $15 would be taken off my bill, since I had been inquiring about my payment. Yesterday, I received an email stating that I now owe $22.08 and $25.98 is due. I called customer service and later asked to speak to a manager because the representative was telling me that I had to pay what is due. If I make this payment, I could have kept the merchandise. My total purchase for the items ordered was only $77.96 I spoke to [redacted], the manager on duty (February 7th) and she explained that the $15 will be credited once I pay $7.01 for shipping. The items were returned. If I had known I had to pay all this for items I no longer have, I would have just kept the items. At least then I would feel as though I am paying for something and not just giving money for something I don't have. I am highly dissatisfied and I will make note of this to my family and Facebook friends to not order anything from Figi's.Desired Settlement: $0.00 Balance. I have already paid for the necklace that I kept plus shipping. What is the purpose of putting a return label in the box when items are purchased and still have to pay for shipping if a person is not satisfied and they have to send something back? WHAT EVER HAPPENED TO CUSTOMER SATISFACTION?

Business

Response:

[redacted],

When a customer returns an item we will apply a credit for the retail amount of the item(s) returned, however the shipping and handling will still apply unless the return is due to it being damaged, defective or an error made by Figi's. The response sent to [redacted] is listed below;

"Dear [redacted],

This email is in regards to the complaint you filed with the Revdex.com. Our return policy states that if you are not completely satisfied with your order, you can return any item in its original packaging within 90 days of receipt of product for exchange, credit, or full refund excluding shipping & handling charges unless the return was due to an error made by Figi's. As a one time courtesy we have applied a credit in the amount of $22.01 which will leave you with a $0.00 balance. We apologize for any inconvenience this may have caused.

If you have any additional questions or concerns, please feel free to contact us. Thank you and have a great day."

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I have called this company in excess of 20 times to correct the mistakes they have made in there poor quality services and products. I go online to pay my bill and thought I was paying the correct amount and pro dating the balance due. Well the balance due was incorrect and my account with them was to have been corrected several times over the past 2 months but my complaints all started on 10/24/2013 and I called yesterday thought it was all corrected and told them my debit card withdraw was not authorized as my bill is still not correct. I called again today after I found out they took the money out of my account anyway. I also found out again my account is still not corrected after thinking they corrected it again yesterday and they were to have corrected it many times before to no avail they still can not get it correct. After calling at 5:30 PM I was told to call again tomorrow and argue with them to get it straightened out again and again I am getting tired of it that is why I am filling this complaint they took the money out of my account and bounced my bank account after I told them the bill was not correct and I did not authorize them to take money out of my account that the bill is not correct and they did it anyway.Desired Settlement: I would like to get my money back $58.99 dollars after I withdrew my authorization to take money out of my account because it was not correct plus the overdraft of $38.50 dollars. Because of this ongoing problem I would like to be compensated for there very poor customer service and a letter of apology for them not getting this straightened out for several months now and as of right now it is still not corrected.

Business

Response:

[redacted],

Review: everytime I place an order with figis the cancel my order and don't tell me, I have even got catalogs that said I was pre approved for figis credit, but they still cancel my order and don't even tell me, How I find out is I email themDesired Settlement: I want an apology and my order be approved with there credit plan

Business

Response:

[redacted],

We have contacted our Credit Marketing department and found [redacted] was not mailed a catalog; therefore we couldn't have been offered pre approved credit. We have been advised to send the following response;

"Dear [redacted],

This email is in regards to the complaint you filed with the Revdex.com. We are sorry to hear your experience with Figi’s has been less than delightful. We sent a letter of explanation regarding your cancelled orders to the following address;

Mr. [redacted]

We apologize if these letters were not received. If you have any additional questions or concerns, please feel free to contact us back at ###-###-####."

Consumer

Response:

Review: I ordered from Figis' numerous items to be sent for christmas presents to my clients. They were not delivered and Figi's never did anything to correct this situation. I paid with my credit card, and have notified them of this dispute. Figis is now calling me at work and home to collect on this account. I never even recieved the free fudge with any purchase offer either.Desired Settlement: I would like Many things of Figi's . First to stop Calling me. Secondly to credit my credit card back the amount they charged it for NON Delivery of items.

Business

Response:

[redacted],

This was resolved by phone. The confirmation sent to June is listed below:

"Dear June,

This email is in regards to the complaint you filed with the Revdex.com.

At Figi's we realize how important gift giving is and we make every effort to ensure shipments arrive by the date requested. Please accept our apology for the inconvenience this has caused.

Per our telephone conversation we have applied a full credit for each shipment that was not delivered. Also a full credit was applied to the second order which was placed in error. This second order was placed using Figi's Credit which is what caused the reminders. Please be assured all collection efforts will be discontinued.

If you have additional questions or concerns, please feel free to contact us. Thank you and have a great day.

Figi's Customer Care Team"

I put in an order an payed $37 for 1 day delivery to get the gift box to our family by the time they were having other relatives over for Christmas. I called to make the order on a Saturday morning and specifically asked if it would be there by Monday with the 1 day delivery and was told yes. Our family informed us the gift box was not delivered so I called on Tuesday and was told it was not sent out yet but to call back after they recieved it and they would reimburse me for the shipping. The box was finally recieved on Thursday, 5 days after I placed the order. When I called back the representative told me they could only give me 25% off my total order, which I again specifically asked if this was from the total of the box and shipping. From my total order of $72.92 this would be $18.23 and now on my credit card I have only been refunded $12.49. Every time I have tried to call this company it is a 20 minute wait to talk to someone which has been very frustrating on top of their poor business. In addition since all their guests were gone by the time our family recieved the gift box half of it went to waste.

Review: A received a Figi's catalog recently. There were two offers in the catalog that I took advantage of. The first was for $10 off my order if I ordered over $25. I ordered $87. The second was for a free gift if ordered online. I did order online (order #13-49720-0600). While ordering online, a message popped up stating that if I ordered within 15 minutes, I would receive free shipping. I clicked on the message. Nothing seemed to happen except for being directed to a page of product listings. I proceeded to start my order over again and completed it. However, when done, I noticed that the shipping was free, but that my free gift and $10 off were not applied. I called their Customer Service. They told me to wait "a little while" until the order was in the system and then contact them again to add the $10 off and free gift.

I waited and then contacted them via e-mail, so that everything would be in writing. I was told by [redacted] that they couldn't apply promotions to orders once they were placed (which is the opposite of what their Customer Service told me over the phone) and that since I was getting free shipping, I could not get the $10 off nor the free gift.

No where in their catalog nor on their web site does it state that these three offers cannot be combined. In fact, the free gift and $10 off advertisements in their catalog are right next to each other and there is no indication that they cannot be combined.Desired Settlement: Ideally, that the CEO is arrested for false advertising practices, but I suppose that is too much to ask for from a company with only a "C" rating with the Revdex.com. Instead, there needs to be a disclaimer on ALL orders--and in ALL catalogs--that their promotions could not be combined and that their Customer Service staff be better trained in said promotions (i.e. what A+ rated companies normally do). If the company is willing to give me the $10 off and free gift as advertised, I'd accept that as well.

Business

Response:

[redacted]

This is the response sent to [redacted].

"Dear [redacted],

This email is in regards to the complaint you submitted with the Revdex.com. We are sorry to hear your experience with Figi's has been less than delightful. Figi’s offers many different promotions to our customers for purchasing with us. These offers are source code driven and can not be used in conjunction with any other offers. The free gift and $10.00 discount are considered one offer when placing your order online. We do provide our source code policies both online and in our catalog, however we would be happy to apply a credit in the amount of $10.00 and send a free gift due to the inconvenience and disappointment.

If you have any additional questions or concerns, please feel free to contact us at [redacted]. Ask for [redacted]. Thank you and have a great day."

Review: I received a package from them that I did not order. then I received a envelope in the mail with a bill for $ 48.95. I called there customer service number and a person told me I had ordered it and that he was turning it over to there Recovery Dept. for collection and would have to call them. I informed him that I didn't order it and was not going to call about something I never ordered.

Now I received a letter telling me they want a DECLARATION and that I have to sign it along with a copy of me drivers license as proof and return it to them within 21 days or they will start the continuation of collection efforts against me. this is not acceptable to me.

I called there Recovery & Lose Prevention and she told me I have to sign it and a copy of me Driver's license. I then told her I would not give them the copy. after talking with her she said I only need to sign it and sent it back. which I am doing right now.

I always place any orders I make on line with our credit card and never ask to be billed later. I never ordered this and I feel that Figi's are trying to take advantage of senior citizens and trying to get information that is to personal.Desired Settlement: I want something in writing from them that states they made a mistake and will rescind the bill . I WILL NOT PAY FOR SOMETHING THAT I NEVER ORDERED AND THEY SHOULD CHECK THERE RECORDS TO FIX THERE PROBLEM.

Business

Response:

[redacted],

When a customer states an they did not place an order we have specific guidelines we are required to follow before making any adjustments to the customers account. After reviewing [redacted]'s account we have found that our Recovery department spoke with him on 1-9-2013. He was advised to send in the signed declaration and we will apply a credit to his account. We will not require him to send in a copy of his drivers license. The response sent to the [redacted] is listed below;

"Dear [redacted],

This email is in regards to the complaint you filed with the Revdex.com. We are sorry to hear your experience with Figi's has been less than delightful. Our records show order [redacted] was placed on 12/15/2013 for the amount of $48.95 via internet. We understand that you did not place this order, however when a customer states they did not consent to an order we require specific information before applying a credit to their account. Once we receive the signed declaration we will apply a full credit to order [redacted]. We apologize for any inconvenience this may have caused.

If you have any additional questions or concerns, please feel free to contact us. Thank you and have a great day."