Figi's Inc.

I was sent an unsolicited mail-order magazine from Figis. It clearly advertised I was "PRE-APPROVED" for an $80 credit VOUCHER. I called and placed an order that totaled $132.93 including approx twenty dollars for shipping and handling. I advised the representativeI wanted to tae advantage of their advertised buy now pay later credit plan. I was told my order would be processed upon approval. I decided no to respond to the customer service comment because I Knew I was already "APPROVED" FOR $80 according to my mailing ad my credit wouls certainly support a $132.93 purchase. Approximately ten days later I received a decline letter from Figis stating my credit score is well over 600 BUT because its not prestine perfect I must pre-pay for my order. I called back - the customer service rep was not able to provide an answer that made any sense as to why Figis stated I was "PRE-APPROVED" BUT DECLINED MY ORDER unless pre-paid. I requested to have my information removed from their mailing list.

Review: I have ordered from Figis since the 1990's and I have always taken advantage of the offer of 'Buying now and paying three payments in February, March and April of the following year with the amounts due on the 14th of each month. In December of 2014 I placed an order and sent my first payment for February. When I got my payment coupons, which I send back with the payments, the due dates were January, February and March with the due date of the 6th of each month. I called to ask why my payments are earlier than advertised they asked me to call back in a week and hopefully the issue will be resolved (this is after sending me to different departments and getting no answers). When I made my second call they, again, told me to call back in a week and hopefully my issue would be resolved. When I made my third call they assured me that the issue was resolved and that my next two payments would be due on March 14th and April 14th. Today I got in the mail new payment coupons and the due dates on the second and third payments are February 14th and March 14th and the payment I sent in December was applied to January 6th as the first due date. When I called the fourth time I was sent around again until I asked for a supervisor. The supervisor stated that the source code I used was not from a catalog and that changed my payments to be due starting in thirty 30 days. The supervisor also claimed that this information is located on the order form in the center of the catalog. I used the source code from the catalog I was ordering from and I have never seen anywhere on the catalog or the online site any statement that says, " If you don't use the source code on the catalog, your payments start in thirty days and not on February 14th.Desired Settlement: I would like Figis to change the due date payments of February 14th and March 14th to March 14th and April 14th. I would also like figis to make sure that they state clearly both in their catalogs and online that using a source code not on the catalog will cancel out the 3 payment deal from February to March.

Business

Response:

[redacted],

The response sent to [redacted] is listed below:

"Dear [redacted],

This email is in regards to the complaint you filed with the Revdex.com. We are sorry to hear you had a bad experience with our company.

Please be aware all of our promotional offers, payment methods along with payment due dates are source code driven; therefore the source code provided will determine when the payment plan begins. Most source codes that offer the 3 payment plan have payments beginning February 14th, however we do have other source codes with payments beginning sooner. Please be sure to provide the source code offering the payment plan and promotional offer you wish to use. We apologize for any inconvenience or confusion.

We have changed your payment plan as requested. Your next payment due date is now March 14th as we already received your February payment. We hope this helps!

If you have any additional questions or concerns, please feel free to contact us. Thank you and have a great day.

Figi's Customer Care Team"

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: the company did not honor the advertised discounts nor the free gift when placing an online order. when I spoke with one of the reps. on the day of the order, he states that the website was having some problems, but assured me that the discounts would be on my billing statement....and of course they were not, nor did I get the free gift. when I called after receiving the billing statement, I spoke with a rude women who informed me that there was nothing she could do to adjust the billing. the advertising was a $10 off any order over $25, $10 off any order placed online and a "free gift" when you place an order online. I was very pleased with the merchandise...just not with the billing. I have copies of the advertising if this is helpful. this was my first time placing an order with this company, however, it has fail to measure up to the standards as promised...leaving customers unsatisfied..such as myself.Desired Settlement: to have an adjusted billing statement with the advertised discounts as shown online as well as the catalog....and my free gift.

Business

Response:

[redacted],

The response sent to Mary is as follows;

"Dear [redacted],

This email is in regards to the Revdex.com complaint you filed. We are sorry to hear your experience with Figi's has been less than delightful. We have tried to contact you by phone but were unable to reach you. Per your request we have applied a credit in the amount of $10.00 and sent a free gift. Please accept our sincere apologize for the disappointment and inconvenience this may have caused.

If you have any additional questions or concerns, please feel free to contact us at [redacted]. You can ask for [redacted] or [redacted]. Thank you and have a great day."

Review: I ordered a bedspread from Figis in Fall, 2012 and was completely satisfied with it until I washed it. Since I change my spreads seasonally, I washed it and put it in storage until recently. We moved and I decided that I wanted shams to go with the spread and drapes, which I ordered. However, when I took the spread out of storage, the product was discolored. The leaves on it had "pilled". I notified Figis of this and asked for a replacement and said I would return it for a new one. They refused. I then told them to cancel the newest order which I could not use since the bedspread looked awful They shipped the order anyway via FedEx which was not authorized by me. I refused the order when received; now they are billing me for the return postage. This is adding insult to injury. I commented that their site guaranteed satifaction with no time element stipulated. I am very dissatisfied with their handling of this problem. I ordered from them in good faith, received the the item, washed it according to the directions on it's label and it is not usuable. One would think they would want to receive this bedspread back so they could notify the manufacturer of the problem.Desired Settlement: As I have stated before to Figis, I either would like a replacement and refile the order for the shams and drapes; or a credit in the amount of the original item; or at the very least, stop billing me for the shipping charges on the newest order since I cancelled the order and certainly did not authorize FedEx.

Business

Response:

[redacted],

We have contacted [redacted] via telephone. Our policy states that we are unable to accept returns or issue a credit after

90 days of shipment. Also when returning or refusing items we will apply a full credit for the returned item excluding the shipping and handling charges. As a one time courtesy we have sent [redacted] a return label to return the past season bed spread and we have applied a credit for the shipping and handling on the refused order. We will consider this complaint closed.

Thank you,

Consumer

Response:

Review: In their catalog they advertise a Whoopie pie assortment, with chocolate w/vanilla filling, chocolate w/chocolate filling,and red velvet w/vanilla filling. They DO NOT send chocolate w/chocolate filling as advertised. I ordered 2 boxes,expecting the assortment advertised ,but that is not what I got, I called to complain, they sent 2 more boxes, still no chocolate w/chocolate filling, I called the second time and they said they would take it off my bill ,but could not explain why they advertise it one way but send another. The person on the phone could not tell me if they were just out of chocolate filling, if they check boxes before they are shipped or even if they have quality control.Desired Settlement: I wanted an explanation about why gift #4085 is advertised one way, but that is not want is sent since no one who answers the phone seem to know.

Business

Response:

[redacted],

We have research this issues with the Whoopie Pies and discovered that we no longer had the chocolate with chocolate filling as advertised; therefore we shipped the chocolate with vanilla. We have updated our website to show the chocolate with vanilla filling. We applied a full credit for the Whoopie Pies. Also we have issued a gift certificate in the amount of $40.00 for the inconvenience and disappointment this situation has created. We resolved this via telephone with [redacted].

-[redacted]

Review: Last Christmas we recieved a package of food from Figis It was addressed to [redacted] whom we don't know. We immediately called Figis to ask them for a return label so we could return it. They said don't worry just keep it, donate it or throw it away.

Now we get letters, emails, mail every week saying we owe this money. I have talked to the company many times. I am tired of it. We don't know her or why we got the package but we are being harrassed. We were told to write a letter which we did. We were told to write return to sender on the mail and return it which we did but we still get bills. Even though we won't be responsible for the bill it is aggravating that they don't get it. Quit sending bills.Desired Settlement: Leave us alone

Business

Response:

[redacted],Looks like we have sent a UOM file on December 22, 2014 and never received it back. I have forwarded this to the appropriate department to have another form sent. We require this to be returned before any adjustments can be made. -[redacted]

I purchased a gift on December 22, 2013, received the bill. I paid 25.62 online. The next day I checked my card and found that my card have been charged 25.62 ELEVEN TIMES! $281.00. I called to see how ten of the charged can be reversed and was told that I had to wait for a statement then mail it in, a department would have to investigate and then I would be mailed a check! How can they hold on to money that is not theirs? Customer service representatives need to empowered with information for customers. Now they are holding on to $281.00, will they return it with interest? Is this legal, why can't the transactions be reversed? Today is Sunday, I will file a formal complaint if I do not receive a call tomorrow straightening this out.

I once had a out standing bill with Figi's. It has now been more than a year and the bill is paid in full. Figi's sent me a ordering book saying that I was Per- Approved for 70 dollars. I placed an order with not long ago only the find out yesterday they had cancelled my order. My bill has been payed in full. Figi's should have not cancelled my order. They should sent my order with the new bill.

Before Christmas 2014, I received a FIJI's catalogue. I called to ask to be deleted from their catalogue list. They said they would do so, but then put me on a 10 minute hold. I called again, and I got the same response. I would never do business with them. I have called perhaps 30 or more companies and always been treated professionally when asking to be deleted from their mail order list. FIJI's is the only one who would not do so.

Review: Prior to Christmas of 2012 I ordered a meat & cheese, & a chocolate package for my friends in V.a beach V.A. I placed this order online with Figi,s. Two days after I placed this order, Figi,s sent me, by email, a letter saying this order was to be sent from their warehouse in the next 24-48 hrs. When reviewing the info. I see it is incorrect. They had the same order twice. My wife called the same day to tell Figi,s the order was wrong. That they had duplicated my order, that it was wrong. The Figi,s representive said "its too late, its been sent!" My wife said no it hasnt been sent yet..The rep. Said " sorry mame theres nothing I can do". My wife told the rep. We are not going to pay for anything we didnt order. When the bill came in the mail I paid for what I ordered. I would not pay for the duplicate, Figi,s error not my error. I have written Figi,s twice about this matter with no response, except harrassing automated collection calls. What stops them from collecting twice from anyone?Desired Settlement: That Figi,s accept the fact that they are wrong.I did not order 2 of everything. I paid for what I ordered.

Business

Response:

We have attempted to contact [redacted] by phone in regards to his complaint but we were unable to reach him. We have left a message apologizing and informed David that a credit was applied to his account for the disputed amount. We will consider this complaint closed.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Review: THIS COMPANY TO PLACE A HARD INQUIRY ON MY CREDIT REPORT. I'VE REPEATEDLY ASKED THIS COMPANY TO CEASE AND DESIST ALL INQUIRIES BUT THEY REFUSE TO DO SO. THIS IS VERY ANNOYING AND DISTURBING.Desired Settlement: THE COMPLETE REMOVAL OF THIS INQUIRY FROM MY CREDIT REPORT IMMEDIATELY.

Business

Response:

[redacted],

I spoke with [redacted] from our Credit Marketing Department. He will follow up with this. The response sent to [redacted] is listed below:

"Dear [redacted],

This email is in regards to the complaint you filed with the Revdex.com.

Per our response to your previous complaint we have reached out to have this inquiry removed, however this will not show immediately. We ask that you allow time for this process to be completed. We will reach out again to ensure this inquiry is removed as promised.

If you have additional questions or concerns, please feel free to contact us. Thank you and have a great day.

Figi's Customer Care Team"

Consumer

Response:

Review: Figi sent my purchase to recipient 10 days early and when contacted by E-Mail they promised to rebate me $4.98 for their mistake. Instead they took the entire amount for the purchase for my bank account twice with no rebate. When I E-mailed them concerning this, which I have confirmed with my bank, they proceeded to say it would take several days to process my rebate and I was lying and/or mistaken on their double dipping in my account. Two major mistakes one a birthday purchase for my sister in 3 days and then called a liar without them taking any steps to investigate.Desired Settlement: I want my $4.98 adjustment that was promised. I demand my second $19.98 withdraw returned to my account plus damages caused by low balance in my account due to their fraudulent act and denial. And finally I would like but don't expect an apology for dismissing my claim and false accusation of lying.

Business

Response:

[redacted],Our records show we have had previous correspondence with [redacted] via email. We do show an adjustment for the amount of $4.98 was applied back to his credit card on August 10, 2015. We do advise allow 1-2 business days for this to post to his credit card. At the time of his first complaint regarding double payment our system did not show two payments were received; therefore our associate responded with the information made available at that time. Our standard procedure is to receive proof of payment from the customer prior to forwarding for research. Our intentions were not to accuse [redacted] of lying but to simply explain what our records show.Due to an update on our system varied accounts were double charged. We realize the seriousness of the situation and are currently working with our IT Department to resolve this issue as soon as possible. This was explained to [redacted] via email today.

Consumer

Response:

No corrective action has been taken plus the added insult contained in their reply to you:FIGI's PolicyThe company(perpetrator) can "erroneously" takeunauthorized funds from a customer's(victims) bank account illegally and eventhough this can cause subsequent payments and checks to be refused by the bank,accruing extra penalties and fees, and effecting personal,business and banking relationships with the accompanying damage to their creditprofile....Figi's company policy is that until the customer(victim)becomes aware of the situation, investigates, acquires and provide proof tosaid company, they will not investigate or take corrective measures.This is ludicrous and is not indicative of an appropriate,honest business. Certainly not the kind of company you'd want to do businesswith!! [redacted]

Business

Response:

Our records show the refund was given on Wednesday, August 12th. We advise allowing 24-48 hours for an adjustment to post to his bank account. If this adjustment still does not show, please let us know so that we can look into this issue.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

I ordered two pounds of baklava from this company ..it took them 11 days and I was getting texts from the post office and the last text stated that it was undeliverable.. they had my wrong zip code even though I put my correct address on the website.. they offered me new baklava but then she realized that they had no more in stock.. so now I have no baklava for Christmas..

Review: I have dealt with Figi's for many years in purchasing food items and gifts. In previous years I was pleased. This particular year was terrible in terms of customer service and honoring comittments. I had purchased several items in my online cart but one particular item, 32 pecan tarts, found in the catalog could not be entered online (faulty source code?). This is when I called customer service and requested their assistance to find the pecan tarts and order for me. I had several other items in my cart, so I also asked the female representative to add them also. She suggested that I do it myself; Again, I asked her to help me. After two days had past I received a confirmation and the pecan tarts were not listed but all the other items were. As part of the initial order I was to receive 30% off. I emailed Figis and informed them of the missing pecan tarts and asked if they would add it to the order and honor the 30 %. Then I received a message saying that no one was available to respond to the box. This is when I called Figi's several times, I was on hold for exceeding long periods, was duped into speaking with other employees acting as if they were supervisors (one was named Amanda). I was told at one point I would receive the 30 % off plus free shipping as a courtesy but wait 3 days for the discount to reflect that price change on the Pecan Tarts. This has not occurred. I even called today to speak to a supervisor and was told that they are extremely busy and I would receive a call back (12/29/14 @1:36 PM, (Representative [redacted]). I was also told this prior to Christmas. I trusted these individuals and failed to get names, no more. Here are the dates of my interactions: Call out to Figi's: 12/19/14 @ 5:43 PM, 12/18/2014 @ 5:58 PM, 12/17/2014 3:38 PM, 2:57 PM, 2:34 PM

Internet correspondence: 12/18/2014 @2:18 AM, 12/19/2014Desired Settlement: Please honor the 30 % off plus free shipping as promised. I am so disappointed with Figi's at this juncture that I will never do business with them again if this is not resolved in a fair manner. On the message when placing a call to Figi's it says that all calls are recorded for quality assurance so it should not be hard to see what personnel said what.

Business

Response:

[redacted],

From what I can see it looks like there was a bit of misunderstanding. We show the first order was placed by phone rather than online. I'm thinking when she called the phone agent placed the order for her with the 30% discount, however she never added the pecan tarts. This resulted in a second order as we are unable to add gifts to an order once it has been placed. The second order contained only the pecan tarts. The phone agent used a source code offering a Free Express Shipping Upgrade, however standard shipping charges still apply. Also the agent applied a 30% discount to this order as promised.

The response to [redacted] is listed below:

"Dear [redacted],

This email is in regards to the Revdex.com complaint you submitted. We are sorry to hear of the poor service you received. Our records show two orders were placed by phone.

Order number 14-54904-0680 was placed by phone on December 17, 2014. This order contained the following:

Shipment 1

1-0384-12 CANDIES-2 LAYERS

1-0437-CARAMEL PEC CLUSTERS-11OZ

1-0564-PM SNOWMAN SNOWFLAKES W

1-0717-BOTH SNWFLK NCKLC&EARRING

1-3041-SNOWMAN POPCORN TRIO 2GAL

1-3187-PRAYERFUL CHOCOLATES

Shipment 2

4552-FANCY HDAY COOKIES-32 OZ

The source code used on this order offered a 30% discount. Please be aware this discount was applied at the time of order placement.

Order number 14-55380-0370 was placed by phone on December 18, 2014. This order contained the following:

Shipment 1

1-3590-PECAN TARTS

The source code used on this order offered a Free Express Shipping Upgrade. Also an additional 30% discount was applied. We apologize for any confusion or inconvenience. We have applied an additional credit for the standard shipping charges on both orders. This brings your remaining balance to $183.35. We hope this helps!

If you have any additional questions or concerns, please feel free to contact us back at ###-###-####. Thank you and have a great day.

Figi's Customer Care Team"

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I was informed by Figi's Representative [redacted] that the 30% discount would be applied to the pecan tarts (original product price 32.99) in addition a shipping adjustment was made on the 1st Order and 2nd order as stated in Revdex.com's/Figi's prior communication. I also explained that the transaction did start as an online purchase but the software program was experiencing difficulties which forced me to call an agent. To bring this complaint to full resolution, I respectfully request that Figi's send a billing statement/payment coupon book reflecting the adjustments to my home address. Thank you Figis and Revdex.com for your prompt response. May you all have a Happy, Healthy and Prosperous New Year.

Regards,

Business

Response:

[redacted],

When a credit is applied to an account a new invoice is automatically generated by our system.

-[redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: Ordered 2 items on December 10, 2014. One arrived in good shape (sugar free fancy cookies). The other never arrived (no sugar added sweet rolls). I have made 6 phone calls to Figi's, at first to follow up and try to get the missing item delivered, then to get a credit because so much time had passed, I no longer wanted the item. On the first phone call right before Christmas, they said that there were shipping delays due to the holidays, and that they had checked and it was in route. On the second call at the end of December, they said that item was not from Figi's so they could not check the shipping status (contradicted the first phone call). In January, on the third phone call, it was determined somehow that the order had never been sent from Figi's to the supplier. I said that so much time had passed that I no longer wanted the item and instead wanted a refund to my credit card. The customer service person agreed to that and agreed that too much time had passed. They said I should receive a credit to my credit card within about 10 days. Then, I received by mail a document asking whether I wanted the item to be shipped or whether I wanted a credit. I thought this had already been handled with customer service so I waited to see if the credit appeared on my credit card. It did not, so I faxed back the document on February 23 stating that I wanted to cancel it, with a cover letter again requesting a credit to my credit card. Still no credit back to my credit card, so on March 30, I called again (4th phone call), to follow up about the credit. The customer service person said she confirmed what I said was true (presumably by looking in their system), and that the credit had been issued in late February. I said again that had not received the credit. She told me to contact my credit card company. I said that I had looked at my credit card details online and there was no credit, and that it made no sense for me to contact the credit card company unless they could provide me some sort of transaction number for the credit. She then said that she needed to transfer me to accounting to resolve the problem, which she did. I explained the situation again to the woman in accounting, she put me on hold to look into it, and then either she or the system hung up on me. So I called back again, and explained that I had been cut off after being transferred to accounting to get the refund handled, and asked to be transferred back to accounting. Lynette in customer service again required me to go through the story again, and then she said that it was all noted in their system. She put me on hold and contacted accounting again herself. She then came back on the line, said that the credit was initiated on February 24, and said that there was some problem between the action done by customer service and accounting, and that she would escalate it to her supervisor. I asked how long it should take to get the refund credit processed to my credit card. She said 10 days. Now we come to April 17, about 2 1/2 weeks after the last call, and there is still no credit processed to my credit card, so I call Figi's again. [redacted] in customer service answered the phone. This time, I asked if he needed my order number (based on experience from past phone calls). He said no, he had all the information there (perhaps from my phone number on some kind of caller id) which never happened during previous phone calls. I went through the story again. He said he could see all the notes and asked whether I was expecting $29.99 refund, and I said yes as that was the correct amount. He said that the credit had been processed on February 24. I said that was fine, but I have not received the credit. He said he needed to transfer me to accounting, and was that ok. I said that I had previously been transferred to accounting and either had the call dropped (or hung up). I asked if he could stay on the line for the conversation with accounting. He agreed to do that. After about 20 minutes, the "waiting music" faded, and I could hear conversations in the background. I said "hello" loudly many times with no response. So I hung up and re-dialed. This time, [redacted] answered the phone. I explained briefly what had occurred (non-delivery of item, refund, 6th phone call, could hear conversations in background on 5th phone call even though [redacted] said that he would get accounting on the line). I said that I needed to speak to a manager. She said she could leave a note about what was required. I said "no" to that because that was done in late March without any resolution. She said she would get a manager on the phone. There was a pause for a few seconds, and then she said that the manager was busy, so could she take my phone number. I said ok but I needed a call back from a manager today else I would contact Revdex.com. She took my phone number, and then asked when was the best time to call me. I said ASAP, and restated that I needed a call back from the manager today else I would contact Revdex.com. No call back. So I am asking for help from Revdex.com to get the refund for the item I did not receive 4 months ago. It is not right to pay for something that is not ever delivered.Desired Settlement: Refund of $29.99 purchase price of item not delivered. The refund could be made either to my credit card or by check.

Business

Response:

[redacted],

The response sent to [redacted] is listed below:

"Dear [redacted],

This email is in regards to the complaint you filed with the Revdex.com.

We have attempted to resolve this issue via telephone but were unable to reach you. We are sorry to hear of the poor service you received. Please be assured this is not our standard practice. We have applied a credit in the amount of $29.99 for the No Sugar Added Sweet Roll. An invoice has been sent to you for your records.

If you have additional questions or concerns, please feel free to contact us at ###-###-####. Thank you and have a great day.

Figi's Customer Care Team"

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I have received the credit as was promised.

I have seen ads online on multiple sights for an offer for Figi's purchase $25 or more and receive free shipping. I attempted to purchase using the source code included and it was invalid. I called them to ask for help ordering and was told that the source code was for paying in 3 installments. I called more than once to let them know there was an ad of theirs that was giving incorrect information and no one seemed to care. They were rude and argumentative. I have been a customer for several years and now they have lost me as a customer. I feels like a scam.

Review: ON APRIL 29 2014, I WAS CALLED BY AN AGENT OF FIGIS TO THANK ME FOR BEING AN EXCELLENT CUSTOMER SHE MENTIONED SHE WOULD LIKE TO TELL ME ABOUT SOME SPECIALS THE COMPANY WAS CURRENTLY RUNNING , I SAID TO HER I AM AT THE DOCTOR'S OFFICE NOW AND CANNOT SPEAK CALL ME BACK TOMORROW AND YOU CAN GO OVER THEM WITH ME SHE AGREED AND CALLED ME BACK THE NEXT DAY WHICH WAS APRIL 30,2014 AFTER TELLING ME ABOUT THEIR SPECIALS I TOLD HER I WOULD NOT WANT ANY OF THE SPECIALS, THIS WAS EARLY IN THE DAY LATER IN THE AFTERNOON I RECEIVED AN E-MAIL FROM FIGIS THANKING ME FOR MY ORDER I IMMEDIATELY CALLED THE COMPANY TO SAY I DID NOT PLACE AN ORDER FOR ANYTHING AT THAT TIME I ASKED TO HAVE IT CANCELLED I SPOKE TO A YOUNG MAN WHOSE NAME WAS [redacted] HE PROMISED TO HAVE THE ORDER CANCELLED, THE NEXT DAY I RECEIVED ANOTHER E-MAIL FROM FIGIS SAYING MY ORDER HAD SHIPPED I CALLED BACK AND SPOKE WITH [redacted] AND REQUESTED TO SPEAK WITH A SUPERVISOR,SHE ADVISED ME I WOULD GET A CALL BACK WITHIN 24 TO 48 HOURS FROM A SUPERVISOR I REQUESTED AGAIN TO HAVE MY ACCOUNT CREDITED FOR THE $38.99 THEY PLANNED TO CHARGE ME FOR SOMETHING I DID NOT ORDER I CANNOT GET ANYONE IN CHARGE TO SPEAK WITH ME ABOUT AN UNAUTHORIZED ORDER TO MY ACCOUNT PLEASE HELP ME!!!Desired Settlement: SINCE I DID NOT PLACE AN ORDER TO BEGIN WITH I WANT THE COMPANY TO CREDIT MY ACCOUNT THE $38.99 THEY HAVE CHARGED TO ME I WENT INTO MY ACCOUNT THIS MORNING AND THE CHARGES ARE THERE ALREADY I NEVER AUTHORIZED THIS PURCHASE!!!!!!!!!!!!!!

Business

Response:

[redacted],

We called [redacted] this morning and apologized for the less than delightful experience. We applied a full credit for this order as it was placed in error. We will take steps to locate the recorded phone call as well as the agent that called [redacted] to place this order.

-[redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: This complaint is about a purchase that was made from this company, through the internet, on 8/21/15 in the amount of $114.96. It was to be split over three payments, which I have all made online. For the final payment, the company is charging me a returned check fee of 20.00. They are saying the payment bounced back from my bank and they incurred $20 in fees so they are passing that along to me. I have checked with my bank, Wells Fargo, however, and they have no record of this transaction. I have an email from Wells Fargo stating so. Since Figis reversed the final payment of $37.82, I did make this payment over the phone with them through a customer service rep. He tried to get the $20 fee removed, but a supervisor would not allow him to do so. I believe that I am being wrongly charged a $20 fee for a technical error (or either a scam one)Desired Settlement: I would like to have the $20 fee removed.

Business

Response:

[redacted], Our records show this payment was returned as the numbers provided did not verify. When the numbers provided do not verify we do not send notification to the bank. This payment was made online. Please be aware all online payments and orders are processed as entered by the customer. As a one time courtesy we will waive the $20.00 service charge. We apologize for any inconvenience or confusion. If you have any additional questions you can contact us back at ###-###-####.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, however, I do not believe that this situation should have ever escalated to this level nor should it have taken this much time to resolve. I will never do business with Figis again.

Regards,

Review: The merchandise was 46AR Full/Queen Down Alternative Blanket Chocolate.

In error, I put the arrival date as 12/24/2014 rather than 2013. I called immediately, but the representative said I had to wait for an hour to appear on their screen. So I waited and called, the representative said it was no problem, they would change it and it would go out to arrive by 12/24/2013.

On 12/22/2013 I checked the order online and noticed there had been no change to the arrival date. I called and talked to a representative who indicated that it was still scheduled for arrival in 2014. I talked to her and asked her to change is so it would arrive by 12/24/2013. She said in order to do that she would have to use express delivery for an additional charge. I said fine, as long as it arrived by 12/24/2013. She assured me it would.

I checked the order again on 12/23/2013 and the only change was the charge for the express shipping. The arrival date had not changed. So I called and talked to [redacted]. He indicated the gift had been shipped that very day by express shipping and would arrive tomorrow, 12/24/2013. I asked for a tracking number but he was not able to provide that for me.

On 12/26/2013 my gift had not arrived at its destination. The arrival date on the order had not been changed but the express shipping charge still remains. I called and talked with [redacted]--she indicated the merchandise had never been shipped out. I asked her to cancel the order and remove the charge for the merchandise and also the Express Shipping. She did. I asked for a confirmation number. She said they don't use confirmation numbers.

So it is now 12/28/2013. I checked the order this morning and no changes have taken place. Please remove these charges from my account. I will not be paying for something that was never shipped out or the express charges that were placed on my account.

I have been a customer for years and have never experienced such poor customer service. I will not use your services in the future. Please remove my name from all of your email listings.

Sincerely[redacted]Desired Settlement: Please remove these charges from my account.

Business

Response:

[redacted],

We called [redacted] and apologized for the issues she experienced. We do show a full credit was applied to her order. She stated this was previously solved by phone call yesterday.

Review: Figi's sent a catalog to my old address. The people that live there now decided to use the cr on the back of the catalog to place some orders under my name. They just used the number and had my credit run. We live in a small town and the post office forwarded the package to the new address. Had this not happened, we would have never known. My credit would have been ruined because Figi's send out these catalogs and anyone can order anything under anyone's name using that cr. We contacted Figi's. The first lady that I spoke with in recovery told me that we would receive papers in 2 days to fill out and return to them. That was on December 23. The package arrived at our house on December 20. Today is January 6. We have not received the papers yet. Let me add, we did receive a bill from them on Jan 4. It came to our new address. When we spoke with someone on Jan 2, she was rude and hung up on us. This is only one package. We don't know what happened to the other(s). We did return the package as Figi's requested. We tried to press charges on the people that placed the order and we can't even do that. I think that Figi's need a better business so that people are not allowed to ruin someone else's credit because of that cr on the back on their catalog.Desired Settlement: I would like this taken off my credit. I don't want another bill sent to me. I didn't order anything. I would like to see something happen to the dishonest people that started this entire thing. Most of all, Figi's is hurting people with their crs on the back on their catalogs. They need to develop a better business practice so that innocent people don't get their credit ruined.

Business

Response:

[redacted],

We show an unordered merchandise file was started on 12/23/2013. Our Recovery Department spoke with [redacted] ([redacted]'s wife) on 1/10/2013. We show [redacted] agreed to receive the unordered merchandise file via email. The response sent to [redacted] is listed below;

"Dear [redacted],

This email is in regards to the complaint you filed with the Revdex.com. We are sorry to hear your experience with Figi's has been less than delightful. Per your previous conversation with our Recovery Department we have sent you the unordered merchandise information via email. Once we receive the signed declaration back we will credit your account in full.

We greatly appreciate your feedback as we strive to provide complete customer satisfaction. Please be assured we have forwarded your comments to the appropriate department. Please accept our sincere apologies for any inconvenience.

If you have any additional questions or concerns, please feel free to contact us. Thank you and have a great day."