Figi's Inc.

Review: Each year, I order a specialty ham from Figis. I have an account with them, so I place the orders for 2 hams, 1 7lb and 1 3 lb. These are quite expensive hams, but it is the only food product that is close to being worth the price. The payments for the hams are not due until Feb of the following year, and in 3 installments. I NEVER wait until Feb of the next year, and I start paying for my hams when I receive the bill

Usually, the money I pay is split between the 2 items. no problem. Not this year. I don't know what Figis has done with my payments. I started paying this Feb as I was supposed to, and they are contacting me for payment!!! The payments was made 2/13, but I don't see it, and I called Figis on 2/18 to ask about this. The individual I spoke with had no idea what I was talking about, did not recognize my payment. When I asked for a supervisor, she hung up on me!!! I called back and asked for a supervisor and was given to an individual who said she had supervisor authority but WAS not a supervisor, I asked again for a supervisor, and she stated that one was not available, but she would have one call me back. The only call I received was from a nasty collector, who I refused to speak with. As of the end od today, February 19th, no supervisor has called me. .Desired Settlement: Please correct the billing and allocate the previous payments as promised. The account should be corrected to current. Further, no further collection calls should be made to me effective immediately since this will be corrected.

Business

Response:

[redacted],

These hams were placed in two separate orders. Each order is billed separately; therefore each order is divided into 3 payments making a total of 6 payments. The response sent to [redacted] is listed below:

“Dear [redacted],

This email is in regards to the complaint you filed with the Revdex.com. We are sorry to hear of the poor service you received from our Customer Service. Our records show the two hams were placed in two separate orders; therefore each order is divided into three payments making a total of six payments. The order details are as follows:

Order number 14-35804-0060 was placed on September 15, 2014 for the amount of $109.98. This order was divided into three payments of $36.66 starting February 14, 2015. The payments received on this order are listed below:

10/13/2014 Payment $10.00

11/13/2014 Payment $20.00

12/15/2014 Payment $20.00

01/19/2015 Payment $20.00

02/16/2015 Payment $26.00

This leaves you with a balance of $13.98 on this order.

Order number 14-39222-0100 was placed on October 16, 2014 for the amount of $67.98. This order was divided into three payments of $22.66. We have not yet received a payment for this order as of yet.

Please be sure to include the order number(s) when sending in a payment to ensure it will be applied correctly. We have moved $22.66 from order number 14-35804-0060 to order number 14-39222-0100. This will bring your account current. We apologize again for any inconvenience and confusion.

If you have any additional questions you can contact us back at ###-###-####.

Figi’s Customer Care Team.”

Consumer

Response:

Review: I bought the invisi ear for 39.99 I just had on for a couple hours and then it did not work so I called the the next day in December of 2013 to resolve the problem the customer service people said that they would sent me new batteries or give 10 percent credit I said no why should I get only 10% when the hearing aid did not work so I called again the customer people said they would send me a return label so I could a new hearing they it did not then I called couple days go in January 2014 I spoke to someone about the problem she told that she could not talk about this to me because someone was working on it really all lies then I called in the end of January the customer service this was like the 4th time I called the customer service said oh yes I will send you a return and send back the hearing aid and everything will be fixed it did not happen now I call in February 2014 a few days before the super bowl once again they told me that they would would send a return label and did not happen I called to day may 22 2014 I told them what happen the customer service rep just yelled at me I am a handicap woman suffer from depression when customer service rep do that it is so on unfair I hope you can help me figis just keeps calling sending me letters I have never had problems with giny;s country midnight vevlet wards 7th ave. miles kimbles just this one they do not honor there customers I know there have been alot of complaints about this companyDesired Settlement: I just want the harassment call to stop they go on until 9pm and they start a 7 am I am sick and handicap and suffer from depression all the time that I called figis customer service just lies about everything there are so many complaints I am so tried of this I know I am going to end up in the hospital

Business

Response:

[redacted],

The response sent to [redacted] is listed below:

"Dear Ms. [redacted],

This letter is in regards to the complaint you filed with the Revdex.com.

We are sorry to hear your experience with Figi's has been less than delightful. Our policy states all hard good items must be returned prior to issuing a credit. We apologize a return label was not received. We have applied a full credit for the Invisi Ear.

Our records show your remaining balance amounts to $50.99. This includes late payment charges. As a one time courtesy we will waive the $30.00 late payment charge once the $20.99 has been received. We apologize for any inconvenience this may have caused.

If you have any additional questions or concerns, please feel free to contact us at ###-###-####. Have a wonderful day!

Sincerely,

Figi's Customer Care Team"

Consumer

Response:

Review: Figi's erroneously listed my account on my Equifax credit report as a collection. They did this after they received full payment and now refuse to remove the frivolous item from my credit file.Desired Settlement: I want this item completely removed from my Equifax credit file because I feel that they made this decision with haste.

Business

Response:

[redacted],This order was placed on November 19, 2014 for the amount of $259.92. The firstpayment was to begin in February. We did not receive payment until September 9,2015. This account was sent to collections on August 17, 2015 which was prior to receiving this payment. We are unable to remove files from the credit report unless it was done in error by Figi's. We apologize for any inconvenience.-[redacted]

Consumer

Response:

Review: I ordered a Figis food gift in December for my sister in law, [redacted] Figis is now harassing her to pay the bill and they are accusing me ,to her on the phone, of opening up an account in her name! Basically telling her I am committing a form of identity theft! I called Figis and they told me that it was a mistake that [redacted] was put on the order as the buyer and not the gift recipient. They proceeded to close her account , that I did not open and put the charges on my Figis credit account. I have been making monthly required payments to Figis for tje the Christmas orders that I placed, as required. They are still harrassing my sister in law, to pay the bill! I barely received an apology for this mess and they have been very unprofessional in clearing up this matter. .Desired Settlement: I want them to correct the bill as they promised, taking the bill out of [redacted] name and put it into my name [redacted] I would also like a written apology from the company to [redacted] and myself for this trouble. Especially, for them accusing me of illegally opening an account in her name, which I did not do.

Business

Response:

We have moved order number 15-49005-0690 from [redacted]'s account into [redacted] account. Please allow 3-5 business days for this to reflect on [redacted] account.