Figi's Inc.

Review: I tried to order from figis on credit, they denied me credit, then a month later I get a bill in the mail for the product I attempted to order this is a product I never recieced due to them denying me credit, I called to report that my items never arrived and that I was denied credit to place the order, the representative told me to disregard any bills. I got another bill today with a threat to harm my credit report. I told them I didn't receive the item and they said I still had to pay since it has been 90 days since the order was attempted to be placed. Again I never recieved an Oder from these people they are still threatening to ruin my credit.Desired Settlement: I want them to own up to the fact that they didn't send me any items, and they were not supposed to use my credit without my permission I want the charges to be reversed and an apology from them for threatening me and my credit report

Business

Response:

[redacted],

We have contacted [redacted] via telephone and explained there were two orders placed. One which was canceled and the other was shipped. After explaining this she stated that the second order was requested to be cancelled but it was already shipped. She stated this order was never received; therefore we have applied a full credit due to non delivery.

-[redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: Ordered products on Dec. 18th, selected 3 to 5 day delivery. Was guaranteed Christmas delivery by their website. By the next day, delivery charges changed from about $18 to about $28.

The order arrived after 4 p.m. on the 26th.

Part of the order was cheese and sausage that had been, by this point, unreferigated for 8 1/2 days.

I tried emailing and calling for days and finally got a credit of $9.95 towards the shipping.

I am told that the food, obviously, is non returnable. They don't seem to care that I had to toss almost $50.00 worth on unedible food products.

Their response has been cold.Desired Settlement: I shouldn't have to pay for the meat products, since according to FedEx the shipment was just sent "ground delivery" not "express ground delivery."

I shouldn't have to pay for their error.

Business

Response:

[redacted],

We have called [redacted] and apologized for the less than delightful experience. We explained our shipping and handling charges and our cut off dates for the holiday season. As requested we applied a full credit for the meat products. [redacted] stated this was acceptable.

Consumer

Response:

No wonder they're not Revdex.com accredited. I placed an order using 2 day shipping Fri 1/17 which I needed by Tues 1/21. ($24.99 product $8.98 shipping + $19.95 express shipping) I entered a $25 American Express gift card, expecting to put the balance on another card. The website Immediately gave a confirmation. I called Customer Service to put the balance on another card. I was transferred to a supervisor who could not cancel, edit, or access the order. She told me I would receive the order on time with a bill for the balance. Sat I checked my e-mail, they had not sent the order, so I signed into their website to get the status. It had been cancelled without notifying me. I called again, expecting to reinstate the order with 1 day shipping. The supervisor told me it was impossible because it would take one day to process the order before it could be sent. First, their website is poorly designed. They should have verified the card before closing the order. There should also have been some opportunity to cancel or edit the order. The Customer Service Supervisor should not have lied to me. The company should have notified me they had cancelled the order. The second Supervisor should simply have said, "We want to make this right and will send your order out at once." and allowed me to make alternate payment. How can anyone replace time? I will have to purchase a gift locally, but will never use Figi's ever again. Good quality, terrible, terrible service.

Terrible customer service! An online order was shipped as a gift. However, the note to the recipient (with a greeting and who gift was from) was missing. I called customer service, not seeking a refund or discount, but to inform Figi of the missing note so these issues do not happen again. The customer service rep was unfriendly and short with me and never even asked for my name or order number. I was told I was owed nothing ... not even an apology because the package was delivered. Ironically,this company's tag line is 'Satisfation guaranteed! Figi guarantee since 1944.'