Figi's Inc.

Review: I received a catalogue with advertisement of $10 off and a free gift when I order on line. I put an order in on Dec. 6 2013. My receipt did not have the discount or free gift. I put in the source Code

on the catalogue for the above advertisement. My receipt had another source code on it that the computer put in. I called Figis [redacted] to cancel the order because it did not have the discount and free gift as advertised. The employee did not know how to cancel an order and told me to call back tomorrow. I called back on Dec 7 2013 and that employee could not cancel the order either. I talked with his supervisor and he could not cancel the order either and said he would send an e-mail.

I want this order canceled because they falsely advertised a discount and a free gift.Desired Settlement: If the ordered is not canceled and I am sent the cake, I want any money billed credited as paid or a check for any money I have to pay.

Business

Response:

[redacted],

Sorry, I thought this complaint was responded to. We have sent the response again.

"Dear [redacted],

This email is in regards to the complaint you submitted with the Revdex.com. We have tried to contact you by phone but were unable to reach you. We are sorry to hear your experience with Figi's has been less than delightful. We regret to inform you that we were unable to cancel this order as it was shipped on 12/7/2013. Once an order has been placed we are unable to guarantee changed or cancellations will be possible as order processing begins immediately.

Our records show the source code used on your order was 072-7501 which was for free shipping on orders with a retail value of $75.00 or more. The retail value of your order came to $27.99; therefore this order did not meet the requirements. Figi’s offers many different promotions to our customers for purchasing with us. These offers are source code driven and can not be used in conjunction with any other offers. As a one time courtesy we have applied a $10.00 discount on 12/11/2013 and shipped the free gift of Meat and Cheese on 12/15/2013. Please let us know if this is not acceptable.

If you have any additional questions or concerns, please feel free to contact us at [redacted] and ask for [redacted]. Thank you and have a great day."

I am so upset with this company...I spent over $100 in a large basket with next day delivery.
Complaints:
* It took three days for the "next day delivery" order to arrive.
* Upon delivery, the items were all melted. The cheeses and chocolates like soup. It went straight to the trash.
* The company refunded me my money, which was the minimum I expected, as they sold me a faulty product. But this company also wasted my time by not delivering a great product in edible condition. The company would not consider a small discount on a new order, even 5%, on a new order as they "had done enough" in refunding me my money. (Which they had to do, with selling me a faulty product that went straight to the trash.)
This is beyond ridiculous. I urge others to not waste your time and money with this company. Buy from someone reputable and who stands behind their products, delivers promptly, and treats customers with professional care, while standing by their products. Outstanding companies that significantly inconvenience customers should provide some modicum of something that provides customers with incentive to earn their business.

Review: I have opted out of "junk mail" numerous times in the past 15 years. Figi's sells my information to other companies (Highlight's for Children is the most recent company to tell me they've received my info from Figi's).Desired Settlement: I simply want them to stop sharing my information. They've done this for years and I'm done ordering from them, so there's nothing else I want.

Business

Response:

[redacted],

We have contacted [redacted] and apologized that she continues to receive junk mail after her several attempts to opt out. We have removed her from all mailings. Also we have removed her from our "Do not share my name list." We advised her that if for some reason she does continue to receive mailings to contact us so that we can further research the issue. We will consider this complaint closed.

-[redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Review: Ordered a caramel apple dipping kit in October of 2014 only to find the caramel bag had punctured and leaked all over the sticks, and other materials in the package. I threw the whole thing out. I called Figis, Inc. on three separate occasions asking for a replacement and all three representatives (including a team leader - [redacted]) said they would send a replacement kit direct to my home. I never received same.Desired Settlement: Replacement of product or in lieu of the aforementioned a gift card in the amount of $50.00 for what I hvae gone through trying to obtain the item. It was supposed to be a gift is now too late to be given as a gift.

Business

Response:

[redacted],

We have contacted [redacted] via telephone to resolve this issue. We have found that this order was reshipped as requested. This was shipped on December 8, 2014. After talking with [redacted] we have found that she did receive this shipment. We will consider this complaint resolved. Thanks!

-[redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I talked to three different people at Figi's, Inc. and they all told me the new order was NOT shipped and there were no notes on my file since October 12, 2014. Hopefully, Figi's, Inc. will update their records in the future so this does not happen again.

Regards,

Review: I only ordered 87 dollars worth of stuff and had free shipping.I paid three payments of 22 and a 5.49 payment and two ten dollar payments and these people say I still owe them money after I have paid them off.Desired Settlement: I want them to add my payments up and see I have paid for my one cheese.one gummy and two 24.95 gifts.

they keep billing me and I have more than paid them off.

Business

Response:

[redacted],

Per our email response sent to [redacted] on May 28, 2015 all late payment charges have been waived leaving her with a $0.00 balance. We will consider this resolved as there is no balance on the account. We have sent an updated invoice showing this.

-[redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I was billed for an item I never ordered nor received. I called approximately a year ago to complain about receiving bills from Figi's and I thought I had resolved the issue as the representative told me she would correct the situation. Now I am receiving notices from a collection agency. I want the business to correct any negative information it may have put on my credit report and I want a billing adjustment which states I do not owe them anything.Desired Settlement: I want a correction of any negative information it may have put on my credit report; I want a billing adjustment that states I do not owe them anything and I want them to cease and desist with the collection notices.

Business

Response:

[redacted],We have sent this to our Recovery Department. Because she stated this order was placed under her account without her consent an Unordered Merchandise File has been opened. We will be sending this document to her. This document needs to be completed and returned so that we can take the next steps in waiving the balance and reporting this to the credit bureau. We have previously sent Unordered Merchandise Files to Mae on 1/14/2014 and 5/2/2014 we did not receive these back; therefore we were unable to complete this process.Thank you,[redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: This company said on 12/05/13, I supposedly ordered Christmas candy and food. They told me that I ordered it, which I did not, and they said my address was in Collinsville, IL however I have never lived in Collinsville, IL. They are stating I owe them $178.95 and that I placed the order online. I do not go online and would not have ordered candy as I am diabetic. They sent me a paper to complete and wanted a copy of my driver's license to see my signature. This has been handed over to a collection agency and the collection agency states they cannot do anything for me and that I owe the amount. I did not place this order and I never received anything from this business.Desired Settlement: I want this business to stop trying to collect from me for something I have never ordered or received. I would like a letter from them in writing stating they will no longer try to pursue this false debt. I do not want to be bothered by them anymore as I do not owe this debt.

Business

Response:

[redacted],

We have contacted [redacted] via telephone and explained that we have started the Unordered Merchandise process. She will be receiving a declaration in the mail which she will need to complete and send back to us. Upon receiving this declaration we will write off all charges on this account. We also explained that she can get this notarized if she doesn't feel comfortable with sending in a copy of her license.

-[redacted]

Review: I order some Christmas merchandise from Figis on late Saturday night or early Sunday morning, December 07, 2014. The order was placed over the internet. I didn't have a place to add the code for free shipping (I thought it would provide a chance at the end of the order). I waited until Sunday afternoon and call customer service to tell them about the error. The male said, it was in processing and to call back tomorrow (Monday). He had asked for the code information.

I called on Monday and spoke with [redacted]. She said, the wrong code was placed with the order and it couldn't be changed. She stated it wasn't on the truck yet. I told her to cancel the order. I told her to make sure she put notes on the account. After, I got off the phone, I also sent the company an email about the situation. I never received any response.

Well the package was dropped off on my door step on 12/16. I called the office and spoke to [redacted]. I told her, one I canceled the order and I wasn't going to take my time to ship it back. She stated there was no return on food, there was a small window to cancel an order (which she didn't tell me what the window was). I spoke to the original person prior to the food being shipped. Then I explained that I had received two bills. One bill had the price as $113.95 and the other bill showed purchase $113.95. adjustment order correction 88.96 postage 24.99. She stated she had no idea why I had two bills but the shipping wouldn't be adjusted.Desired Settlement: They can have someone come and get the merchandise at this point. I don't care and I don't want to do business with a company that doesn't know how to treat a customer and customer service that is incompetent. I just want credit for the order that was canceled prior to it being shipped. I have phone records if you need proof of dates and times of calls. I also don't want to be on their mailing/email list.

Business

Response:

[redacted],

We have contacted [redacted] and apologized for the experience she had with our customer service. We informed her that a full credit was applied for the order as we were unable to cancel; therefore she will still receive the order at no charge.

-[redacted]

Review: I ordered a item from Figi's and payed the bill in full when it came do. They are saying they didn't receive the check. I faxed a copy of my bank statement to them showing that the amount went though my bank account , but they are telling me that they need to see my bank account balance on my statement before the check went in and after the the check came out I told them that my balance in my checking account was none of there business, but they keep harassing me with phone calls and letters saying that I owe it and the last letter I got they added fees on to it so now instead of $179.33 that I paid now it is up to $ 224.00 I don't think legally they have the right to see my bank balance isn't that an invasion of privacy. Could you please help me resolve this problem PLEASE!Desired Settlement: I do not want these people to ruin my credit on something that I have paid for because of their bad business dealing and I want them to stop harassing me.

Business

Response:

We do not require the balance of [redacted] bank account. Also, because a check was sent we do require a copy of the front and back of the cashed check showing Figi's endorsement rather than a copy of her bank statement. We apologize for the inconvenience. Once we receive a copy of this cashed check we will make the necessary adjustments to [redacted] account. This may be faxed to us at [redacted]

Review: I placed an order online with a code from my catalog that offered $15 off a purchase of $30 or more. When I hit "submit", all looked correct. Minutes later I received an email that did not show my $15 discount. I immediately called customer service and told them what had happened. After discussing the situation AT LENGTH, I was told that I could not receive a refund until I'd actually received the item (weird), but that all I had to do at that point was call back and I would be refunded. I was even given the customer service agent's name and code. I called back the day I received the item, and was basically called a liar by both the csr and the supervisor. They told me there were no notes regarding my previous call, and that I had entered a different source code (one that gave me absolutely no discount and I had no access to as I only had one catalog). I told them who I had spoken with, what they had said, but they refused to listen. I brought up their 100% satisfaction guarantee, and was told that it didn't "apply" in this case.Desired Settlement: All I am asking is to be refunded the $!5 for the coupon I entered.

Business

Response:

[redacted],

We receive a facebook posting from [redacted] on 12/15/2013. We called her at that time and applied a credit in the amount of $15.00 due to the problems she experienced when trying to use her promotional code online. She was satisfied with this resolution.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. The credit posted on my account today, so I considered this matter closed.

In Dec. I ordered from Figis and I have had a bad experience with them. My order was left outside and when I opened the package the cheese and sausage was very soft. I called customer service to complain. The first person I spoke to took listened to my complaint then said her computer was crashing and I should hang up and call again. The second person hung up me, and the third person outright lied to me when she said my order would be reshipped. Over a month later still no package. This company is terrible. They do not care about customer service at all even they say customer service is guaranteed. I will never order from Figis again.

Figis sent me one of there books in the mail and said I was approved for $200 credit.I placed an order for $92 and was turned down on my credit.my FICO credit score is 730.I have 17 credit cards all in good standing.What is wrong with this company.

Review: I mailed an order to Figi's in early December. On Dec 11, I received a voice mail that "one" of the gifts I had ordered was no longer available so they were cancelling it. They did not say which gift it was. They left no phone number or other information. I called at 7:52pm that day to find out which person on my gift list was not receiving their gift. I spoke to [redacted], who told me the order was too new, so there was no way for her to tell which gift was cancelled. I asked if I could cancel my order at that time, as it was ridiculous that a company could call & leave me a vague message that one of my gifts was not going to be sent, yet no one could tell me which one. She said I could cancel, but because the order was so new, I would have to call back in the morning because she couldn't access it in the computer. I called back on 12/12 at 10:41am. I was told that I could not cancel, as the order was in progress. I asked to speak to a supervisor. After 18 minutes on the phone, I was assured by the supervisor ([redacted] or [redacted]-I spoke to both, cant recall which was the supervisor) that the order had been cancelled. I told them I needed to be certain, as I was going to be placing an order from Swiss Colony for the same items so that someone on my guest list would not be disappointed when they had no gift from me due to Figi's error and not being able to tell me what was not being sent. I was assured it was all set and had been cancelled, so I went ahead and placed an order with Swiss Colony. Later that day, I received an email saying my order had been received. I called back, at 5:30pm, and spoke to Dontrel. She told me I had an active order. At this point I became angry and told them I had been assured that the whole order had been cancelled. After over 5 minutes on the phone with her, she again assured me that yes, the order had been cancelled. On 12/19, I received an email that my items had shipped! I called at 9:07am and spoke to Janet. She said that she saw where my "first" order was cancelled but that I had called back on the 12th and placed the order again. She insisted I placed a different order from the first one because the total amount was lower. I had to explain to her that if she deducted the gift that they were unable to provide, she would get the new total, which she agreed was true. She then said that perhaps someone else had called & placed an order without my authorization. I told her that was ridiculous, that some unknown person would call posing as me, order gifts FOR ME, as well as gifts for my 2 relatives, and coincidentally they were the exact same gifts I had ordered. I asked her if she thought perhaps they had a crystal ball & knew just what I had previously ordered. She kept insisting that had to be what happened. I then told her that I was sure, being customer service, that all their calls were recorded for quality assurance. She confirmed that that was correct, they were all recorded. I told her if she could produce a phone call of me (or anyone else for that matter) placing the order again, then I would pay the bill. Of course there is no call, because I called twice on the 12th trying to get them to cancel the order, which they assured me had been done. Janet insisted she had to file an unauthorized use of account complaint with Corporate, because it was obvious someone had placed the order without my consent! I could not make her understand how ridiculous it sounded that someone would use my account to place orders for MY relatives and ME. She told me I would hear back in 2 days. I have heard nothing since. Yesterday, the 23rd, I received a bill from Figi's for the total amount. I received my own package from Figi's on the 20th, and promptly put it right back in the mail, with "Refused, did not order" written on it. I could not, however, call my 2 brothers and ask them to refuse the gifts I had sent them. I have a tenuous relationship with one of them and this was my way of extending an olive branch to him. I told Figi's repeatedly that I was not going to pay, as they assured me my order had been cancelled. Now I have an installment bill that is going to affect my credit if I don't pay it. Had I put it on credit card, I could have disputed it through the credit card company, but unfortunately I have always just done their installment plan, so if I do not pay for something that I was repeatedly told would NOT be coming, my credit will be affected. We tried to call Figi's again yesterday after receiving the bill. We got a recording saying there was a 15-20 minute wait time, so we waited. 34 minutes later, we gave up and decided to file a complaint. Someone needs to help us with this. The employees of Figi's have promised over and over that the issue was resolved, but it just keeps continuing.Desired Settlement: They need to cancel the bill that they sent us. We are not paying for items that we were told, repeatedly, had been cancelled and would not be sent.

Business

Response:

"Dear [redacted],

This email is in regards to the complaint you filed with the Revdex.com. We are sorry to hear your experience with Figi's has been less than delightful. Per your request we have applied a credit in the amount of $143.92 as this order was placed in error. Please accept our sincere apologies for any inconvenience or disappointment you may have experienced.

If you have any additional questions or concerns, please feel free to contact us. Thank you and have a great day."

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thank you SO much for your assistance with this matter.

Review: I had a free shipping code,they did not give me free shipping even though they called and told me the free shipping code would save me the most moneyDesired Settlement: I sent a 30 percent off code and a free shipping code for my orders. Figis called to confirm order and stated the free shipping would be my best bet so I agreed to free shipping. Now they are telling me I owe 31 dollars for shipping . I called Figis today and they say since its past 90 days they can't do anything about it. They was suppose to give me fee shipping with my orders in the first place

Business

Response:

[redacted],

We called and spoke with [redacted]'s wife. We informed her a credit would be applied for the shipping charges as she was promised at the time of order placement. We will consider this complaint closed.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Regards,

[redacted] I will accept them fixing their mistake of charging me for shipping with my coupon for free shipping

Review: I have been trying to get this cleared up for some time ... I am a single parent of 4 children and have no money to buy anything through the mail. I'm currently homeless and this is affecting my chances of getting a residence for my kids ... please if there is anyway to remove this from my credit I would really appreciate it.Desired Settlement: I want these charges removed from my credit report- as soon as possible.

Business

Response:

[redacted],

There is no phone number listed on the account for [redacted]; therefore we have sent her an email requesting her to contact us at ###-###-#### to further discuss this situation as we need more information to proceed. We do not remove the file from her credit report unless it was reported in error or she claims the order was placed under her account without her knowledge which would be considers Unordered Merchandise. We will wait to hear from [redacted].

-[redacted]

Review: I returned items never got credit for it,and the company still billed me for item and put me in collections I called numerous times to resolve this but they told me they would look into it,but never did. this is now on my credit report and is unfair.Desired Settlement: I want my credit and them to remove the collections from my credit reports,and to refund me my money.

Business

Response:

[redacted],

We called [redacted] and resolved this via telephone. We have applied a credit for the returns as well as wrote off any late payment charges and return postage fees. A refund check will be sent via mail. Also we will reach out to the Credit Bureau to remove this from [redacted]'s credit report.

Terrible customer service! An online order was shipped as a gift. However, the note to the recipient (with a greeting and who gift was from) was missing. I called customer service, not seeking a refund or discount, but to inform Figi of the missing note so these issues do not happen again. The customer service rep was unfriendly and short with me and never even asked for my name or order number. I was told I was owed nothing ... not even an apology because the package was delivered. Ironically,this company's tag line is 'Satisfation guaranteed! Figi guarantee since 1944.'

No wonder they're not Revdex.com accredited. I placed an order using 2 day shipping Fri 1/17 which I needed by Tues 1/21. ($24.99 product $8.98 shipping + $19.95 express shipping) I entered a $25 American Express gift card, expecting to put the balance on another card. The website Immediately gave a confirmation. I called Customer Service to put the balance on another card. I was transferred to a supervisor who could not cancel, edit, or access the order. She told me I would receive the order on time with a bill for the balance. Sat I checked my e-mail, they had not sent the order, so I signed into their website to get the status. It had been cancelled without notifying me. I called again, expecting to reinstate the order with 1 day shipping. The supervisor told me it was impossible because it would take one day to process the order before it could be sent. First, their website is poorly designed. They should have verified the card before closing the order. There should also have been some opportunity to cancel or edit the order. The Customer Service Supervisor should not have lied to me. The company should have notified me they had cancelled the order. The second Supervisor should simply have said, "We want to make this right and will send your order out at once." and allowed me to make alternate payment. How can anyone replace time? I will have to purchase a gift locally, but will never use Figi's ever again. Good quality, terrible, terrible service.

Review: Ordered products on Dec. 18th, selected 3 to 5 day delivery. Was guaranteed Christmas delivery by their website. By the next day, delivery charges changed from about $18 to about $28.

The order arrived after 4 p.m. on the 26th.

Part of the order was cheese and sausage that had been, by this point, unreferigated for 8 1/2 days.

I tried emailing and calling for days and finally got a credit of $9.95 towards the shipping.

I am told that the food, obviously, is non returnable. They don't seem to care that I had to toss almost $50.00 worth on unedible food products.

Their response has been cold.Desired Settlement: I shouldn't have to pay for the meat products, since according to FedEx the shipment was just sent "ground delivery" not "express ground delivery."

I shouldn't have to pay for their error.

Business

Response:

[redacted],

We have called [redacted] and apologized for the less than delightful experience. We explained our shipping and handling charges and our cut off dates for the holiday season. As requested we applied a full credit for the meat products. [redacted] stated this was acceptable.

Consumer

Response:

Review: I tried to order from figis on credit, they denied me credit, then a month later I get a bill in the mail for the product I attempted to order this is a product I never recieced due to them denying me credit, I called to report that my items never arrived and that I was denied credit to place the order, the representative told me to disregard any bills. I got another bill today with a threat to harm my credit report. I told them I didn't receive the item and they said I still had to pay since it has been 90 days since the order was attempted to be placed. Again I never recieved an Oder from these people they are still threatening to ruin my credit.Desired Settlement: I want them to own up to the fact that they didn't send me any items, and they were not supposed to use my credit without my permission I want the charges to be reversed and an apology from them for threatening me and my credit report

Business

Response:

[redacted],

We have contacted [redacted] via telephone and explained there were two orders placed. One which was canceled and the other was shipped. After explaining this she stated that the second order was requested to be cancelled but it was already shipped. She stated this order was never received; therefore we have applied a full credit due to non delivery.

-[redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.