Figi's Inc.

I PLACED AN ORDER WITH FIGIS ON FRIDAY THE 9TH. MY ORDER STILL WASN'T ACCEPTED ON SUNDAY. SUNDAY I EMAILED THEM TO SEE WHY. AT NIGHT I CALLED THEM, AND THEY SAID THEY COULDNT PLACE MY ORDER BECAUSE IT DIDN'T MATCH MY BILLING ADDRESS. I TOLD THEM I'VE LIVED HERE 15 YEARS, AND HAD THIS BANK FOR 5 - AND NEVER BEEN REFUSED AN ORDER. 2 DAYS - 13 PHONE CALLS, AND 3 EMAILS IN TRYING TO GET THEM TO SEND MY ORDER. THEY KEPT PUTTING ME THROUGH TO PEOPLE THAT WEREN'T IN, OR KEPT ME ON HOLD TIL I CALLED BACK. I EVEN CALLED MY BANK, AND THEY SAID THEY DON'T KNOW WHY FIGI ISN'T ACCEPTING MY ORDER. OVER AND OVER AGAIN I KEPT GIVING PEOPLE MY ADDRESS, AND BANKING INFO. MANY PEOPLE EVEN SAID THAT THE ADDRESSES DID MATCH, AND THEY DON'T KNOW WHY MY ORDER ISN'T GOING THROUGH. I FINALLY SAID FORGET IT! THEY DIDN'T TAKE MY MONEY, BUT THEY SHOULD'VE ACCEPTED MY ORDER. THERE'S NO REASON AT ALL WHY THEY COULDN'T ACCEPT IT. THERES NO WAY MY ADDRESS IS DIFFERENT. I GOT A LETTER YESTERDAY THE 17TH - SAYING THEY'LL PROCESS MY ORDER IF I GIVE THEM MY CORRECT BILLING ADDRESS. HOW MANY TIMES DO I HAVE TO VERIFY MY ADDRESS?! I KEPT TELLING THEM ON THE PHONE FOR THOSE 2 DAYS - 13 TIMES. I TOLD THEM TWICE IN MY 2 EMAILS TO THEM. MY ORDER SHOULD'VE BEEN PROCESSED THE FIRST TIME I CALLED, AND GAVE THEM ALL MY BANKING INFORMATION IN ORDER TO SEND IT. I ONLY PUT UP WITH THIS AGGRAVATION BECAUSE I'M ORDERING THINGS FOR THE HOLIDAYS NOW. I STILL HAVE THE EMAILS FOR PROOF IF NEEDED. I STILL HAVE THE LETTER. FIGIS SHOULDN'T BE IN BUSINESS! I WAS TREATED 100% WRONG! WELL - I SPENT THE MONEY ELSEWHERE! I DON'T NEED THEM! I GUESS THEY NEED CUSTOMERS! YOU BETTER BELIEVE I'LL BE TELLING EVERYBODY ABOUT THIS, AND TO STAY AWAY FROM FIGIS! REFUSING MY ORDER BECAUSE MY ADDRESS ISN'T THE SAME?! WHEN THERE'S PROOF IT IS?! AND WHEN I VERFIED MY ADDRESS ALL THOSE TIMES?! THANK YOU Revdex.com.

Review: I ordered a item from Figi's and payed the bill in full when it came do. They are saying they didn't receive the check. I faxed a copy of my bank statement to them showing that the amount went though my bank account , but they are telling me that they need to see my bank account balance on my statement before the check went in and after the the check came out I told them that my balance in my checking account was none of there business, but they keep harassing me with phone calls and letters saying that I owe it and the last letter I got they added fees on to it so now instead of $179.33 that I paid now it is up to $ 224.00 I don't think legally they have the right to see my bank balance isn't that an invasion of privacy. Could you please help me resolve this problem PLEASE!Desired Settlement: I do not want these people to ruin my credit on something that I have paid for because of their bad business dealing and I want them to stop harassing me.

Business

Response:

We do not require the balance of [redacted] bank account. Also, because a check was sent we do require a copy of the front and back of the cashed check showing Figi's endorsement rather than a copy of her bank statement. We apologize for the inconvenience. Once we receive a copy of this cashed check we will make the necessary adjustments to [redacted] account. This may be faxed to us at [redacted]

Review: I order some Christmas merchandise from Figis on late Saturday night or early Sunday morning, December 07, 2014. The order was placed over the internet. I didn't have a place to add the code for free shipping (I thought it would provide a chance at the end of the order). I waited until Sunday afternoon and call customer service to tell them about the error. The male said, it was in processing and to call back tomorrow (Monday). He had asked for the code information.

I called on Monday and spoke with [redacted]. She said, the wrong code was placed with the order and it couldn't be changed. She stated it wasn't on the truck yet. I told her to cancel the order. I told her to make sure she put notes on the account. After, I got off the phone, I also sent the company an email about the situation. I never received any response.

Well the package was dropped off on my door step on 12/16. I called the office and spoke to [redacted]. I told her, one I canceled the order and I wasn't going to take my time to ship it back. She stated there was no return on food, there was a small window to cancel an order (which she didn't tell me what the window was). I spoke to the original person prior to the food being shipped. Then I explained that I had received two bills. One bill had the price as $113.95 and the other bill showed purchase $113.95. adjustment order correction 88.96 postage 24.99. She stated she had no idea why I had two bills but the shipping wouldn't be adjusted.Desired Settlement: They can have someone come and get the merchandise at this point. I don't care and I don't want to do business with a company that doesn't know how to treat a customer and customer service that is incompetent. I just want credit for the order that was canceled prior to it being shipped. I have phone records if you need proof of dates and times of calls. I also don't want to be on their mailing/email list.

Business

Response:

[redacted],

We have contacted [redacted] and apologized for the experience she had with our customer service. We informed her that a full credit was applied for the order as we were unable to cancel; therefore she will still receive the order at no charge.

-[redacted]

Review: This company said on 12/05/13, I supposedly ordered Christmas candy and food. They told me that I ordered it, which I did not, and they said my address was in Collinsville, IL however I have never lived in Collinsville, IL. They are stating I owe them $178.95 and that I placed the order online. I do not go online and would not have ordered candy as I am diabetic. They sent me a paper to complete and wanted a copy of my driver's license to see my signature. This has been handed over to a collection agency and the collection agency states they cannot do anything for me and that I owe the amount. I did not place this order and I never received anything from this business.Desired Settlement: I want this business to stop trying to collect from me for something I have never ordered or received. I would like a letter from them in writing stating they will no longer try to pursue this false debt. I do not want to be bothered by them anymore as I do not owe this debt.

Business

Response:

[redacted],

We have contacted [redacted] via telephone and explained that we have started the Unordered Merchandise process. She will be receiving a declaration in the mail which she will need to complete and send back to us. Upon receiving this declaration we will write off all charges on this account. We also explained that she can get this notarized if she doesn't feel comfortable with sending in a copy of her license.

-[redacted]

Review: I was billed for an item I never ordered nor received. I called approximately a year ago to complain about receiving bills from Figi's and I thought I had resolved the issue as the representative told me she would correct the situation. Now I am receiving notices from a collection agency. I want the business to correct any negative information it may have put on my credit report and I want a billing adjustment which states I do not owe them anything.Desired Settlement: I want a correction of any negative information it may have put on my credit report; I want a billing adjustment that states I do not owe them anything and I want them to cease and desist with the collection notices.

Business

Response:

[redacted],We have sent this to our Recovery Department. Because she stated this order was placed under her account without her consent an Unordered Merchandise File has been opened. We will be sending this document to her. This document needs to be completed and returned so that we can take the next steps in waiving the balance and reporting this to the credit bureau. We have previously sent Unordered Merchandise Files to Mae on 1/14/2014 and 5/2/2014 we did not receive these back; therefore we were unable to complete this process.Thank you,[redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I only ordered 87 dollars worth of stuff and had free shipping.I paid three payments of 22 and a 5.49 payment and two ten dollar payments and these people say I still owe them money after I have paid them off.Desired Settlement: I want them to add my payments up and see I have paid for my one cheese.one gummy and two 24.95 gifts.

they keep billing me and I have more than paid them off.

Business

Response:

[redacted],

Per our email response sent to [redacted] on May 28, 2015 all late payment charges have been waived leaving her with a $0.00 balance. We will consider this resolved as there is no balance on the account. We have sent an updated invoice showing this.

-[redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: Ordered a caramel apple dipping kit in October of 2014 only to find the caramel bag had punctured and leaked all over the sticks, and other materials in the package. I threw the whole thing out. I called Figis, Inc. on three separate occasions asking for a replacement and all three representatives (including a team leader - [redacted]) said they would send a replacement kit direct to my home. I never received same.Desired Settlement: Replacement of product or in lieu of the aforementioned a gift card in the amount of $50.00 for what I hvae gone through trying to obtain the item. It was supposed to be a gift is now too late to be given as a gift.

Business

Response:

[redacted],

We have contacted [redacted] via telephone to resolve this issue. We have found that this order was reshipped as requested. This was shipped on December 8, 2014. After talking with [redacted] we have found that she did receive this shipment. We will consider this complaint resolved. Thanks!

-[redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I talked to three different people at Figi's, Inc. and they all told me the new order was NOT shipped and there were no notes on my file since October 12, 2014. Hopefully, Figi's, Inc. will update their records in the future so this does not happen again.

Regards,

Review: I have opted out of "junk mail" numerous times in the past 15 years. Figi's sells my information to other companies (Highlight's for Children is the most recent company to tell me they've received my info from Figi's).Desired Settlement: I simply want them to stop sharing my information. They've done this for years and I'm done ordering from them, so there's nothing else I want.

Business

Response:

[redacted],

We have contacted [redacted] and apologized that she continues to receive junk mail after her several attempts to opt out. We have removed her from all mailings. Also we have removed her from our "Do not share my name list." We advised her that if for some reason she does continue to receive mailings to contact us so that we can further research the issue. We will consider this complaint closed.

-[redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

I am so upset with this company...I spent over $100 in a large basket with next day delivery.
Complaints:
* It took three days for the "next day delivery" order to arrive.
* Upon delivery, the items were all melted. The cheeses and chocolates like soup. It went straight to the trash.
* The company refunded me my money, which was the minimum I expected, as they sold me a faulty product. But this company also wasted my time by not delivering a great product in edible condition. The company would not consider a small discount on a new order, even 5%, on a new order as they "had done enough" in refunding me my money. (Which they had to do, with selling me a faulty product that went straight to the trash.)
This is beyond ridiculous. I urge others to not waste your time and money with this company. Buy from someone reputable and who stands behind their products, delivers promptly, and treats customers with professional care, while standing by their products. Outstanding companies that significantly inconvenience customers should provide some modicum of something that provides customers with incentive to earn their business.

Review: I placed an order online with a code from my catalog that offered $15 off a purchase of $30 or more. When I hit "submit", all looked correct. Minutes later I received an email that did not show my $15 discount. I immediately called customer service and told them what had happened. After discussing the situation AT LENGTH, I was told that I could not receive a refund until I'd actually received the item (weird), but that all I had to do at that point was call back and I would be refunded. I was even given the customer service agent's name and code. I called back the day I received the item, and was basically called a liar by both the csr and the supervisor. They told me there were no notes regarding my previous call, and that I had entered a different source code (one that gave me absolutely no discount and I had no access to as I only had one catalog). I told them who I had spoken with, what they had said, but they refused to listen. I brought up their 100% satisfaction guarantee, and was told that it didn't "apply" in this case.Desired Settlement: All I am asking is to be refunded the $!5 for the coupon I entered.

Business

Response:

[redacted],

We receive a facebook posting from [redacted] on 12/15/2013. We called her at that time and applied a credit in the amount of $15.00 due to the problems she experienced when trying to use her promotional code online. She was satisfied with this resolution.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. The credit posted on my account today, so I considered this matter closed.

Review: I returned items never got credit for it,and the company still billed me for item and put me in collections I called numerous times to resolve this but they told me they would look into it,but never did. this is now on my credit report and is unfair.Desired Settlement: I want my credit and them to remove the collections from my credit reports,and to refund me my money.

Business

Response:

[redacted],

We called [redacted] and resolved this via telephone. We have applied a credit for the returns as well as wrote off any late payment charges and return postage fees. A refund check will be sent via mail. Also we will reach out to the Credit Bureau to remove this from [redacted]'s credit report.

Review: I have been trying to get this cleared up for some time ... I am a single parent of 4 children and have no money to buy anything through the mail. I'm currently homeless and this is affecting my chances of getting a residence for my kids ... please if there is anyway to remove this from my credit I would really appreciate it.Desired Settlement: I want these charges removed from my credit report- as soon as possible.

Business

Response:

[redacted],

There is no phone number listed on the account for [redacted]; therefore we have sent her an email requesting her to contact us at ###-###-#### to further discuss this situation as we need more information to proceed. We do not remove the file from her credit report unless it was reported in error or she claims the order was placed under her account without her knowledge which would be considers Unordered Merchandise. We will wait to hear from [redacted].

-[redacted]

Review: I had a free shipping code,they did not give me free shipping even though they called and told me the free shipping code would save me the most moneyDesired Settlement: I sent a 30 percent off code and a free shipping code for my orders. Figis called to confirm order and stated the free shipping would be my best bet so I agreed to free shipping. Now they are telling me I owe 31 dollars for shipping . I called Figis today and they say since its past 90 days they can't do anything about it. They was suppose to give me fee shipping with my orders in the first place

Business

Response:

[redacted],

We called and spoke with [redacted]'s wife. We informed her a credit would be applied for the shipping charges as she was promised at the time of order placement. We will consider this complaint closed.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Regards,

[redacted] I will accept them fixing their mistake of charging me for shipping with my coupon for free shipping

Review: I mailed an order to Figi's in early December. On Dec 11, I received a voice mail that "one" of the gifts I had ordered was no longer available so they were cancelling it. They did not say which gift it was. They left no phone number or other information. I called at 7:52pm that day to find out which person on my gift list was not receiving their gift. I spoke to [redacted], who told me the order was too new, so there was no way for her to tell which gift was cancelled. I asked if I could cancel my order at that time, as it was ridiculous that a company could call & leave me a vague message that one of my gifts was not going to be sent, yet no one could tell me which one. She said I could cancel, but because the order was so new, I would have to call back in the morning because she couldn't access it in the computer. I called back on 12/12 at 10:41am. I was told that I could not cancel, as the order was in progress. I asked to speak to a supervisor. After 18 minutes on the phone, I was assured by the supervisor ([redacted] or [redacted]-I spoke to both, cant recall which was the supervisor) that the order had been cancelled. I told them I needed to be certain, as I was going to be placing an order from Swiss Colony for the same items so that someone on my guest list would not be disappointed when they had no gift from me due to Figi's error and not being able to tell me what was not being sent. I was assured it was all set and had been cancelled, so I went ahead and placed an order with Swiss Colony. Later that day, I received an email saying my order had been received. I called back, at 5:30pm, and spoke to Dontrel. She told me I had an active order. At this point I became angry and told them I had been assured that the whole order had been cancelled. After over 5 minutes on the phone with her, she again assured me that yes, the order had been cancelled. On 12/19, I received an email that my items had shipped! I called at 9:07am and spoke to Janet. She said that she saw where my "first" order was cancelled but that I had called back on the 12th and placed the order again. She insisted I placed a different order from the first one because the total amount was lower. I had to explain to her that if she deducted the gift that they were unable to provide, she would get the new total, which she agreed was true. She then said that perhaps someone else had called & placed an order without my authorization. I told her that was ridiculous, that some unknown person would call posing as me, order gifts FOR ME, as well as gifts for my 2 relatives, and coincidentally they were the exact same gifts I had ordered. I asked her if she thought perhaps they had a crystal ball & knew just what I had previously ordered. She kept insisting that had to be what happened. I then told her that I was sure, being customer service, that all their calls were recorded for quality assurance. She confirmed that that was correct, they were all recorded. I told her if she could produce a phone call of me (or anyone else for that matter) placing the order again, then I would pay the bill. Of course there is no call, because I called twice on the 12th trying to get them to cancel the order, which they assured me had been done. Janet insisted she had to file an unauthorized use of account complaint with Corporate, because it was obvious someone had placed the order without my consent! I could not make her understand how ridiculous it sounded that someone would use my account to place orders for MY relatives and ME. She told me I would hear back in 2 days. I have heard nothing since. Yesterday, the 23rd, I received a bill from Figi's for the total amount. I received my own package from Figi's on the 20th, and promptly put it right back in the mail, with "Refused, did not order" written on it. I could not, however, call my 2 brothers and ask them to refuse the gifts I had sent them. I have a tenuous relationship with one of them and this was my way of extending an olive branch to him. I told Figi's repeatedly that I was not going to pay, as they assured me my order had been cancelled. Now I have an installment bill that is going to affect my credit if I don't pay it. Had I put it on credit card, I could have disputed it through the credit card company, but unfortunately I have always just done their installment plan, so if I do not pay for something that I was repeatedly told would NOT be coming, my credit will be affected. We tried to call Figi's again yesterday after receiving the bill. We got a recording saying there was a 15-20 minute wait time, so we waited. 34 minutes later, we gave up and decided to file a complaint. Someone needs to help us with this. The employees of Figi's have promised over and over that the issue was resolved, but it just keeps continuing.Desired Settlement: They need to cancel the bill that they sent us. We are not paying for items that we were told, repeatedly, had been cancelled and would not be sent.

Business

Response:

"Dear [redacted],

This email is in regards to the complaint you filed with the Revdex.com. We are sorry to hear your experience with Figi's has been less than delightful. Per your request we have applied a credit in the amount of $143.92 as this order was placed in error. Please accept our sincere apologies for any inconvenience or disappointment you may have experienced.

If you have any additional questions or concerns, please feel free to contact us. Thank you and have a great day."

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thank you SO much for your assistance with this matter.

Figis sent me one of there books in the mail and said I was approved for $200 credit.I placed an order for $92 and was turned down on my credit.my FICO credit score is 730.I have 17 credit cards all in good standing.What is wrong with this company.

In Dec. I ordered from Figis and I have had a bad experience with them. My order was left outside and when I opened the package the cheese and sausage was very soft. I called customer service to complain. The first person I spoke to took listened to my complaint then said her computer was crashing and I should hang up and call again. The second person hung up me, and the third person outright lied to me when she said my order would be reshipped. Over a month later still no package. This company is terrible. They do not care about customer service at all even they say customer service is guaranteed. I will never order from Figis again.

Review: I ordered a Figis food gift in December for my sister in law, [redacted] Figis is now harassing her to pay the bill and they are accusing me ,to her on the phone, of opening up an account in her name! Basically telling her I am committing a form of identity theft! I called Figis and they told me that it was a mistake that [redacted] was put on the order as the buyer and not the gift recipient. They proceeded to close her account , that I did not open and put the charges on my Figis credit account. I have been making monthly required payments to Figis for tje the Christmas orders that I placed, as required. They are still harrassing my sister in law, to pay the bill! I barely received an apology for this mess and they have been very unprofessional in clearing up this matter. .Desired Settlement: I want them to correct the bill as they promised, taking the bill out of [redacted] name and put it into my name [redacted] I would also like a written apology from the company to [redacted] and myself for this trouble. Especially, for them accusing me of illegally opening an account in her name, which I did not do.

Business

Response:

We have moved order number 15-49005-0690 from [redacted]'s account into [redacted] account. Please allow 3-5 business days for this to reflect on [redacted] account.

Review: Figi's erroneously listed my account on my Equifax credit report as a collection. They did this after they received full payment and now refuse to remove the frivolous item from my credit file.Desired Settlement: I want this item completely removed from my Equifax credit file because I feel that they made this decision with haste.

Business

Response:

[redacted],This order was placed on November 19, 2014 for the amount of $259.92. The firstpayment was to begin in February. We did not receive payment until September 9,2015. This account was sent to collections on August 17, 2015 which was prior to receiving this payment. We are unable to remove files from the credit report unless it was done in error by Figi's. We apologize for any inconvenience.-[redacted]

Consumer

Response:

Review: I bought the invisi ear for 39.99 I just had on for a couple hours and then it did not work so I called the the next day in December of 2013 to resolve the problem the customer service people said that they would sent me new batteries or give 10 percent credit I said no why should I get only 10% when the hearing aid did not work so I called again the customer people said they would send me a return label so I could a new hearing they it did not then I called couple days go in January 2014 I spoke to someone about the problem she told that she could not talk about this to me because someone was working on it really all lies then I called in the end of January the customer service this was like the 4th time I called the customer service said oh yes I will send you a return and send back the hearing aid and everything will be fixed it did not happen now I call in February 2014 a few days before the super bowl once again they told me that they would would send a return label and did not happen I called to day may 22 2014 I told them what happen the customer service rep just yelled at me I am a handicap woman suffer from depression when customer service rep do that it is so on unfair I hope you can help me figis just keeps calling sending me letters I have never had problems with giny;s country midnight vevlet wards 7th ave. miles kimbles just this one they do not honor there customers I know there have been alot of complaints about this companyDesired Settlement: I just want the harassment call to stop they go on until 9pm and they start a 7 am I am sick and handicap and suffer from depression all the time that I called figis customer service just lies about everything there are so many complaints I am so tried of this I know I am going to end up in the hospital

Business

Response:

[redacted],

The response sent to [redacted] is listed below:

"Dear Ms. [redacted],

This letter is in regards to the complaint you filed with the Revdex.com.

We are sorry to hear your experience with Figi's has been less than delightful. Our policy states all hard good items must be returned prior to issuing a credit. We apologize a return label was not received. We have applied a full credit for the Invisi Ear.

Our records show your remaining balance amounts to $50.99. This includes late payment charges. As a one time courtesy we will waive the $30.00 late payment charge once the $20.99 has been received. We apologize for any inconvenience this may have caused.

If you have any additional questions or concerns, please feel free to contact us at ###-###-####. Have a wonderful day!

Sincerely,

Figi's Customer Care Team"

Consumer

Response:

Review: Each year, I order a specialty ham from Figis. I have an account with them, so I place the orders for 2 hams, 1 7lb and 1 3 lb. These are quite expensive hams, but it is the only food product that is close to being worth the price. The payments for the hams are not due until Feb of the following year, and in 3 installments. I NEVER wait until Feb of the next year, and I start paying for my hams when I receive the bill

Usually, the money I pay is split between the 2 items. no problem. Not this year. I don't know what Figis has done with my payments. I started paying this Feb as I was supposed to, and they are contacting me for payment!!! The payments was made 2/13, but I don't see it, and I called Figis on 2/18 to ask about this. The individual I spoke with had no idea what I was talking about, did not recognize my payment. When I asked for a supervisor, she hung up on me!!! I called back and asked for a supervisor and was given to an individual who said she had supervisor authority but WAS not a supervisor, I asked again for a supervisor, and she stated that one was not available, but she would have one call me back. The only call I received was from a nasty collector, who I refused to speak with. As of the end od today, February 19th, no supervisor has called me. .Desired Settlement: Please correct the billing and allocate the previous payments as promised. The account should be corrected to current. Further, no further collection calls should be made to me effective immediately since this will be corrected.

Business

Response:

[redacted],

These hams were placed in two separate orders. Each order is billed separately; therefore each order is divided into 3 payments making a total of 6 payments. The response sent to [redacted] is listed below:

“Dear [redacted],

This email is in regards to the complaint you filed with the Revdex.com. We are sorry to hear of the poor service you received from our Customer Service. Our records show the two hams were placed in two separate orders; therefore each order is divided into three payments making a total of six payments. The order details are as follows:

Order number 14-35804-0060 was placed on September 15, 2014 for the amount of $109.98. This order was divided into three payments of $36.66 starting February 14, 2015. The payments received on this order are listed below:

10/13/2014 Payment $10.00

11/13/2014 Payment $20.00

12/15/2014 Payment $20.00

01/19/2015 Payment $20.00

02/16/2015 Payment $26.00

This leaves you with a balance of $13.98 on this order.

Order number 14-39222-0100 was placed on October 16, 2014 for the amount of $67.98. This order was divided into three payments of $22.66. We have not yet received a payment for this order as of yet.

Please be sure to include the order number(s) when sending in a payment to ensure it will be applied correctly. We have moved $22.66 from order number 14-35804-0060 to order number 14-39222-0100. This will bring your account current. We apologize again for any inconvenience and confusion.

If you have any additional questions you can contact us back at ###-###-####.

Figi’s Customer Care Team.”

Consumer

Response: