Figi's Inc.

[redacted], Our records show this payment was returned as the numbers provided did not verify. When the numbers provided do not verify we do not send notification to the bank. This payment was made online. Please be aware all online payments and orders are processed as entered by the customer. As a...

one time courtesy we will waive the $20.00 service charge. We apologize for any inconvenience or confusion. If you have any additional questions you can contact us back at ###-###-####.

[redacted],
This was actually off his report effective yesterday, April 6, 2015.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Figi's DOES have the ability to remove this negative item from my credit report, they just choose not to do so.  As I said before, there was a check that was lost in the mail and Figi's DID receive FULL payment.  As a gesture of goodwill, Figi's should remove this negative item from my credit report.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

[redacted],
We have contacted [redacted] via telephone and explained there were two orders placed. One which was canceled and the other was shipped. After explaining this she stated that the second order was requested to be cancelled but it was already shipped. She stated this order was never received;...

therefore we have applied a full credit due to non delivery.
-[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.   I was informed by Figi's Representative [redacted] that the 30% discount would be applied to the pecan tarts (original product price 32.99) in addition a shipping adjustment was made on the 1st Order and 2nd order as stated in Revdex.com's/Figi's prior communication.  I also explained that  the transaction did start as an online purchase but the software program was experiencing difficulties which forced me to call an agent. To bring this complaint to full resolution, I respectfully request that Figi's send a billing statement/payment coupon book reflecting the adjustments to my home address. Thank you Figis and Revdex.com for your prompt response. May you all have a Happy, Healthy and Prosperous New Year.
Regards,
 
[redacted]

Our records show this order was placeed on December 2, 2015 for the amount of $144.44. The source code used provided the 3 Pay Plan deferred 30 days. When placing your order on the 3 Pay Plan the total amount of your order is divided into three payments. The payment due dates and amounts for this...

order are listed below:January 1, 2016--- $48.16February 1, 2016---$48.14March 1, 2016---$48.14We have received two payments. The first payment was received on January 23, 2016 for the amount of $30.00. The second payment was received on February 27, 2016 for the amount of $50.00 which leaves you with one remaining payment of $64.44. We will be working with our Credit Department to change your last payment due date to April 14, 2016 as you intended. Also, once the last payment has been received we will waive all late payment charges.If you have any additional questions feel free to contact us directly at ###-###-####

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10611564, and find that this resolution is satisfactory to me. 
Regards,
 
[redacted]

[redacted],We have sent this to our Recovery Department. Because she stated this order was placed under her account without her consent an Unordered Merchandise File has been opened. We will be sending this document to her. This document needs to be completed and returned so that we can take...

the next steps in waiving the balance and reporting this to the credit bureau. We have previously sent Unordered Merchandise Files to Mae on 1/14/2014 and 5/2/2014 we did not receive these back; therefore we were unable to complete this process.Thank you,[redacted]

After reviewing both accounts we show two orders were placed by Theresa. The first order was placed online under Theresa's name (16-34036-0080 for $39.98). The next order was placed online under Loren's name 16-34099-0120 for ($61.96)All internet orders are processed as keyed but the...

customer. At the time  of order placement Loren [redacted]'s name and address information was keyed in the account/billing section of the onlne order form rather than the shipping section. This caused our system to automatically create an account for Loren [redacted] as a new customer. Please be cautious when entering the billing/shipping information to ensure that it is keyed in the correct placed. As for the payments made. There was one payment in the amount of $41.31 originally applied to order 16-34036-0080 under Theresa's name. This payment was transfered to order 16-34099-0120 under Loren's account. Prior to this transfer we received another payment of $20.65 which was applied to Loren's account. These two payments totaled the $61.96 owed on the order under Loren's name. The order in Loren's name has been paid in full. There is still a balance for the order placed in Theresa's name.We will be working with the appropriate department to close the fraud case and have order 16-34099-0120 moved into Theresa's account.

[redacted],
We have contacted [redacted] via telephone to resolve this issue. We left a voicemail with a phone number to contact us back. We received a voicemail from her husband. We contacted him back and informed him that we would start an Unordered Merchandise file. They will receive a declaration...

which they will need to complete and return to us. Once we receive it back a credit will be applied to the balance on [redacted]'s account.
Thanks, [redacted]

[redacted],
We have contacted [redacted] and apologized for the experience she had with our customer service. We informed her that a full credit was applied for the order as we were unable to cancel; therefore she will still receive the order at no charge.
-[redacted]

Review: My mother ordered something for me that was never delivered, and some how the account was put in my name instead of hers. They have been erroneously billing me for items I never ordered or received.Desired Settlement: Remove my name for the account.

Business

Response:

[redacted],

We called and spoke with both Janice and her mother. We have moved this order into her mothers name. Also a credit was applied for the necklace that was not delivered to [redacted].

Review: Before Thanksgiving I requested part of my order be changed from Xmas to Now delivery. Dec 8 I called. 3 people said order was shipped Dec 4. 4th person said it was on in process of shipment. Abt. Dec 10 FedEx tracking number became active. Shipment had not shipped by Dec 14. Got email Dec 14 that said I should receive it in 5 to 10 business days (too late for my needs). FedEx finally got it abt. 8:34PM Dec 14. This was supposed to be a Now delivery which should have been addressed at latest the first week of Dec and was finally shipped out Dec 14, too late for my needs.Desired Settlement: Not sure it can be resolved now. They should have overnighted it so I could get it in time, especially since I gave them plenty of time to take care of the issue. At this point, I think it can only go on their record.

Business

Response:

[redacted],

After reviewing [redacted]'s order we have found that the arrival date of the shipment going to her address was originally requested to ship "Now" arrival. After it was shipped and received we were informed that we sent it too early as they were to be for Christmas. We sent a second shipment at no additional charge for Christmas arrival. We do not show any request was made to have the arrival date changed again. We have applied a 50% discount due to her disappointment. Our email response is listed below:

"Dear [redacted],

This email is in regards to the Revdex.com complaint you filed. We are sorry to hear of your less than delightful experience.

Our records show order number 14-01854-0050 was placed on September 18, 2014. This order contained gifts shipped to you as well as three other recipients. All shipments going to recipients were requested for Christmas Delivery. The shipment going to you was originally requested for a "Now" arrival. This means that it will ship as soon as the order has been processed and prepared. These gifts were shipped on September 19, 2014. On September 24, 2014 we received contact informing us that this order arrived too early as it was intended for Christmas. We reshipped this order at a later date for Christmas arrival. We do not show another request made to have the arrival date changed back to a "Now" arrival. We apologize for any inconvenience or disappointment. We have applied a 50% discount on the shipment going to you. Please allow 1-2 business days for this adjustment to be posted to your account.

If you have any additional questions or concerns, please feel free to contact us at ###-###-####. Thank you and have a great day.

Figi's Customer Care Team"

Consumer

Response:

Review: Company is reporting charge off on my credit report, yet has no evidence I was ever a customer. Please see email below:

Dear [redacted],

Thank you for your recent contact. We show that there is an account with your name and the address of

This is the only information we have on this account along with a balance due. Please contact us if you have any other questions or concerns at [redacted], we will be more then happy to assist you.Desired Settlement: item isn't deleted from all 3 CRAs within 10 business days, and a letter from Figi's stating such

Business

Response:

Dear [redacted],

This email is in response to your complaint made with the Revdex.com. Our records show that we have started an unordered merchandise file, however additional information is needed to complete this process. We advise that you contact us at [redacted] to speak with our Recovery Department.

We look forward to hearing from you.

Consumer

Response:

My mother, [redacted], placed an order with Figi's before Christmas. The lady at Figi's answering the telephone made a negative comment about my mother to someone else in the call center. My mother asked for a confirmation number and also requested the order to be charged to her credit card account. I sent 7 emails to Figi's requesting the confirmation number and asking if my mother's card was charged. Figi's never answered, but did send payment envelopes to my mother's address, never mentioning if the account had been paid. I had to contact the credit card company to check about payment. Figi's never apologized for their rude behavior to my mother, an 80-year old woman. I guess Figi's does not need positive customer feedback.

I placed several orders online with Figis and someone at Figis altered the names on my non intended occupants of desired addresses with similar names.

Review: I am tired of getting there catalogs in my postal mail I want them to stop send me there catalogs it fills up my postal mailbox im asking Revdex.com help to end this problem with this company I want them to stop send me there catalogs.Desired Settlement: I want the Revdex.com to help me by get this catalog company to stop send me catalogs in my postal mail box I want them to stop send it to me period!

Business

Response:

As requested, we have removed [redacted] name from our mailing list. Please be aware that catalogs are addressed in advance and she may receive additional mailings before removal is complete. We apologize for any inconvenience this may cause. If you have additional questions or concerns, please feel free to contact us directly at [redacted]. Thank you and have a great day.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: On Nov.8,2015 I placed 3 orders with Figis. A couple of days after placing the orders something came up & I needed them to cancel the order, so I sent them an email through their web site stating the fact. I waited a few days & I did not hear from them so I called them & ask them to cancel my order & the person I was talking to said that it would be canceled. I waited a week & noticed my order was not canceled so I called again & they told me that they would cancel. Another week later I noticed that it was still listed so I called again & this time the person I was talking to said yes it had been canceled that it would take be taken off, so on Dec.1 I went in & checked on the orders & they where still listed so I called Figis & the person I was talking to said she would transfer me to her supervisor. I waited on the phone a good 10 to 15 minutes for her supervisor & I finally hung the phone up.Desired Settlement: I would like them to cancel my orders.

Business

Response:

Our records show this order has not been cancelled. We do show an attempt was made to cancel the order, however an error was made when cancelling; therefore it continued to process. We show the shipment to [redacted] has been cancelled. The shipments to Sherry and Richard are prepared to ship. Once an order has been prepared we are not longer able to make changes or cancellations. We will apply a credit for these shipments once we are able to access the order. Please accept our sincere apologies for any inconvenience or disappointment this situation may have caused.-[redacted]

Consumer

Response:

My complaint is the fact that they still have not canceled my orders. I just went into my order status & I don't see any changes. I want that complete order canceled. They have had plenty of time to cancel the orders from the time I sent them the email & the first time I called them & they told me that they would cancel & they did nothing toward canceling the orders. This is all I want is for them to cancel all the orders that I placed with them on the 8th of November 2015.

Business

Response:

We apologize for the less than delightful experience. Please be assured that we have applied a full credit for this order due to the fact that it was shipped in error. If you have any additional questions or concerns please feel free to contact us back at ###-###-####. Figi's Customer Care Team.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: prouduct was not what I ordered,I sent it back and they want to charge me over $40.00 for shipping and handling.Desired Settlement: take this charge of the account and don't contact me any more

Business

Response:

[redacted],

Our records indicate the reason for return was not provided on the return label. When an item is being returned due to personal preference the original shipping and processing charge will remain on the order. Also $8.99 will be applied when using the return postage charge. This information is provided on the return label. As a one time courtesy we have waive the shipping and processing charges and the $8.99 return postage charge. We called [redacted] to resolve this issue. He was satisfied with the adjustment.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID 10611564, and find that this resolution is satisfactory to me.

Review: The Company charged my bank account an extra $17.65 and will not return, I have been fighting for this credit/chargeback since 11/3/2014. I did not authorize this charge/payment. I have filed a dispute with my bank.Desired Settlement: I would like this returned to my bank account.

Business

Response:

[redacted],

We show [redacted] made a duplicate payment in the amount of $17.65 on 11/1/2014. The overpayment was applied to another order on her account with an open balance as our policy is not to refund unless the account balance is $0.00. [redacted] disputed this duplicate charge. As a result we received a chargeback. This chargeback was not disputed by us and was returned back to [redacted].

-[redacted]