Fitness Evolution

Attached is the account ledger that was sent to us during the conversion reflecting the charges and payment to the account

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: My membership was supposed to be cancel last November 2016, and I am supposed to get refund for all the overcharges which exceed over $ Please again look into my issue and help my close this account and get the refund Regards, [redacted]

We understand Mr [redacted] ' concernsUnfortunately, our records indicate the Mr [redacted] signed up for a month to month membership in which we have a signed membership agreement and Mr [redacted] paid the $sign up fee

I am rejecting this response because: As I previously stated, I had paid my last full payment in cashThere was no roll over balance owedI had no other financial means at that time to keep the membership openI had declared that at that timeI have nothing to do with what any of fitness evolution staff members enter into their notesI didn't know this was part of the members responsibilityIt was clear enough at that time for me that the account was closedWhy would this business wait a year later to contact its member and say by the way "you owe"? On an account that no longer existed

All of our fees are disclosed in the agreement including the annual fee of $ There is no refund due as you had the payment returned to us by your bank I do show you requested to terminate the membership on February 10th In order to complete the request the account has to be in good financial standing, there is currently a balance due of $ To make a payment I can be reached at [redacted] If payment is not made the account will remain active Attached is an account ledger and your agreement

The personal training at this location is done by Professional Fitness, they can be reached at ###-###-####

This complaint has been thoroughly researched and we stand by our initial response We understand that our response has been rejected No further action will be taken

This is [redacted] regarding complaint ID 12044591.Please see both email communications from 2/and 2/ As you can see on the initial email from our HR office the contract was monthly

Hi,I am unable to respond to [redacted] complaint onlineComplaint number [redacted] Attached is a refund form for her to fill out for the personal training sessions not usedPlease have her return the form so the refund can be processed.We have waived the member's last month payment as a courtesy [redacted] cell [redacted] *ax

Member’s wife never received the “WE WANT YOU BACK” offerShe cancelled prior to that campaign rolling outIt’s an exclusive offer only valid to the member who receives itMember’s wife already rejoined and has an active Basic membership in the system

Hi ***,Your membership agreement was transferred to us as an active membership, making the charges on the account valid, but as a courtesy we are removing your outstanding balance and closing your accountYour account has also been removed from collections

Hi,I have attached a transaction history for your reviewOn 12/21/we show that there was a returned ck/ccThe return item fee of $5, brought the amount due for December to $23.99When you made your payment of $on 1/3/16, it was actually covering the December charges that were returned by your bankThe January dues were never paid for, the $went towards the December balanceAlso, we do not have a cancellation on file for your membershipHowever, we can settle this account for only the amount that was due in January, $

In order to make any changes to the account we need a written request There are no notes or forms singed in regards to either putting the membership on hold or to terminate the account We will not remove the account balance all we are able to do is offer you a settlement payment of $as previously agreed by with one of our representativesTo make the payment please give [redacted] a cal at [redacted]

I am rejecting this response because:Thank you [redacted] Here's where my disagreement lies withOn December 1st, I was originally charged around $160, which was the times for evofiitMy account was over drafted and I had to pay a fee of $35, which I don't agree with because this was a billing mistake on the clubs endOn December 15th, I was charged about $185, which was the times for evofiit, my monthly gym fees, and a late feeWhat I am asking for in a refund is $169, which will be the $originally issued, my $overdraft fee (which [redacted] had kept telling me he was working on), and the $late fee

I spoke with [redacted] who is handling the [redacted] complaint for Fitness Evolution [redacted] @fitnessevolution.com.She is working with the member services department to see what can be done in order to get his refund outShe will follow up on the Revdex.com site [redacted] cell [redacted] fax

Fitness Evolution took over ***s in April along with all of their members Your account was transferred over as an active account The notice you received did not state your membership was terminated, it stated that the payments had been stopped In order to terminate the memberships a written request was to be provided days prior to the bill date per the ***s agreemente The balance is valid as you did not properly terminate the membership and would not be able to issue any refunds

I am rejecting this response because:No, you did not give your best attempt to resolve the issue, you gave me your corporate policiesThere was no customer service or sympathy whatsoeverKeep the money you stole and go educate yourselves on hospitality and service

I am rejecting this response because:I was not informed that a certified letter was required in order to cancel my membership, for which I had no contract for I am requesting a copy of the agreement that I signed in which this requirement is outlined In addition, the company needs to ensure that all of their employees are aware of this requirement so that when someone calls to cancel their membership that they can inform the member at that time that they need to submit their cancellation request by certified mail I am saddened to think that this business considers the practice of sending a customer's account to collections immediately an acceptable practice Had the company contacted me prior to sending my account to collections, we could have had a conversation at that time and I could have been notified of what they needed from me in order to cancel my membership I would have sent the company a certified letter that day and paid any outstanding costs at that time Instead, I am now forced to spend hours writing letters to multiple agencies in order to get this issue resolved I hope that this company will consider changing this practice and contact their customers at least one time prior to sending their accounts to collections A simple phone call could have resolved this entire matter [redacted]

Hi [redacted] Your dues were charged as scheduled by the attached agreement, but I have now cancelled your account per your request

Hello [redacted] Thank you for the formI have sent it off to Corporate for processing