Fitness Evolution

[redacted] This member had an unpaid balance, we cannot cancel unless it is paid, he was told this IN our club by TonyHis signed contract is attached as well as a printout of each months dues, and the balance owed to usI can furnish him with this anytimeI do think he was already shown it and did not want to pay itThese are months owed to us for membershipPlease let me know if this is sufficient to take care of this matter with you, the Revdex.com [redacted] Fitness ManagerFitness Evolution EncinitasGarden View Ct.Encinitas Ca

A refund for [redacted] has been processed by our corporate office

I am rejecting this response because: As it states in the answer from Fitness Evolution people (where is my $304.00)?? I NEVER got it from them? [redacted] ***

I have issued a credit on your membership account for $ Next time the payment is made in club pleases advise the representative to look at your account so the fee is not billed I recommend updating your billing information to a checking account as there is no fee for the service

I have received the check, yesterday was deliveredThank you so much for easing the headache with this company and fixing my problemAgain thank you so much!

I do apologize for what is happening with the account We did notify the collection agency when that payment was made on 6/18/and have sent a follow up email in regards as to why this is showing back up on your credit report A letter was also sent to you in regards to this matter

Hello,The company does have a certified letter postmarked 6/As per the membership agreement, your last month's dues were charged on 7/1/and the membership was cancelled on 7/31/If you believe you cancelled prior to 6/9/16, please forward me a copy of the certified receipt and we can issue a refund for any invalid chargesYou can attach a copy of the certified letter receipt to your Revdex.com responseThank you

Hi [redacted] , your account was credited on 3/for the duplicate enrollment feeYour 30-day notice was submitted on May 16th and was cancelled as scheduled in June

I am rejecting this response because: Regardless of what the policy was to terminate the membership, I was not told the letter had to be sent via certified mailuntil I received two returned letters and made phone callsThere needs to be better communication between employees and membersOr maybe better trainingStill requesting a refund and will continue to do so, because this is ridiculousI know you have means to issue refundsAll businesses do

Hi [redacted] The corporate wellness email does not process cancellations, however we will honor your original cancellation notice from February and will be happy to refund the one month of duesPlease forward me that email so I can proceed with the refund process

Hi [redacted] Member services did not receive your formPlease attach your signed refund form to this Revdex.com response and I will expedite your check

Our company has no record of the member's cancellation on file.If the member can provide proof of cancellation (cert letter receipt) we willbe able to waive necessary chargesIt appears that the member stopped payment on the account in January, making all further charges valid at this timeIf the member is unable to provide proof of cancellation, we can settle for 65% of the balance ($128.05)

The response has been read Apparently the complainant refuses to adhere to the rules of the Membership Agreements signed by himself and his wife There is no further recourse at this point

Unfortunately, the company has no record of the membership cancellation on fileIf the member can provide us proof of cancellation, we can issue a refund for time that would have been outside of day noticeAt this time, we have set the account to terminate at the end of April

Hi [redacted] We apologize about the club not opening on timeWe are working hard to correct our staffing issue so we can ensure a prompt openingI have credited your account a month of dues for the inconvenience

Member settle account on 8/Company considers this resolved

We understand Mr [redacted] s frustrationsUnfortunately, per the day notice stated on the membership agreement the request to terminate must be provided via certified letter days prior to the next billing dateIf a bill date falls within the day notice those dues/ fees are owedPer the attached account transaction history for Mr [redacted] the original checking account information came back non sufficient for two months before it came back as a closed checking accountThe "unable to locate is due to the invalid checking account information provided on 8/24/and 9/5/Currently Mr [redacted] s account is past due and he will need to pay the last month duesMr [redacted] was informed that he need to pay a total of $to terminate his membership on 9/12/when the Facility manager spoke with him, however he only paid $on 9/14/If the last month dues are not paid per the agreement the account will not be terminatedMr [redacted] may contact our corporate office directly to make payment ###-###-####

I am rejecting this response because: Actually, I am accepting the response with the exception that we have ALREADY paid the May feesIt was required BEFORE the membership was terminatedPlease be sure not to charge our account on May If you do, I will respond through the Revdex.com againthanks, ***

Hello, On 12/16/15, the member was sent a refund form for $in personal training mischargesThe company has not received the form back from the member in order to process and issue the refundThe member's account has since been terminated

Hi ***The collection calls were likely before I waived your balanceNow that your account is cleared and closed you won't receive any more of those callsIn addition I waived the 30-day notice requirement so that you weren't responsible for another month of dues as outlined in your agreement, but find that your first month of charges are valid for your usage in October.Your agreements are attached