Fitness Evolution

Hi ***Thanks for clarifying for usI have credited your account the $that you requestedAgain, we apologize for the inconvenience and are working hard to correct staffing issues to ensure we open promptly as scheduledWe now have a new opening team and are confident this wont be a problem moving forwardWe look forward to seeing you back at the club soon

Revdex.com:I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to meI still have an issue with the way they handled the situationI still am waiting for a reason as to why they didn't contact me for months if my account was past due and let the account get so far out of controlI will accept their deal to pay the $ Who do I pay, them directly or the collection agency??? And I NEED SOMETHING IN WRITING STATING THAT THEY HAVE NOTIFIED THE CREDIT BUREAUS TO REMOVE THIS BLEMISH OFF MY CREDIT I HAVE VERY GOOD CREDIT AND DO NOT WANT THIS TO HURT THAT I WILL WAIT FOR A RESPONSE AS HOW TO PAY

We apologize for any confusion that may have been causedAs outlined on the member's agreement, the Rate Guarantee is a non-refundable $annual feeSee attached documentation explicitly outlining this fee and the timing of the chargeI have escalated this concern to upper management for the member's home club to ensure staff is explicitly outlining the Rate Guarantee Fee at the time of new members joining

Hi,I do show that you have been talking with our company through ***We will go ahead and waive all remaining charges as indicated on [redacted] and close both accounts.I apologize for the confusion and will make sure the memberships are cancelled

Hello,We show a cancellation record as of 6/The company will issue arefund for the 8/charge of $However, all charges are valid prior tothat time frame due to the day notice as signed in member’s agreement.We show that the membership is currently canceled

Hello,I know you said you paid $to the collection agency, however, we don't show that payment being received yet by Fitness EvolutionHowever, it can take some time to have the payments sent over from the collections agency to our businessIn the mean time, we are happy to issue you a refund for the payment that you made to the collections agencyPlease send over proof of that payment with your Revdex.com response and I will get a refund form sent out to youI apologize for the inconvenienceThank you

[redacted] joined the gym on 8/22/with a Premium Month membership @$ This membership includes access to all the gym facilities as well as any and all classed offered at the gymThere is a month commitment which can be broken by early cancellation with a $Buy-Out fee.At the end of August a decision was made to eliminate of the previously scheduled yoga classes due to low attendance, however there are still yoga and body pump classes on the schedule The fact that the class schedule changed does not void the Membership Agreement as specific classes were not purchased, only the availability of classes and use of the gym equipment is paid for Since [redacted] states she only wanted the particular classes that are no longer in the same place on the schedule she observed in August she has requested cancellation and her cancellation request has been processed according to the terms of the Agreement she signed when she joinedRespectfullySheila K***Billing Manager, Fitness Evolution Home Office

I would like to apologize for any frustration you may have experiencedAll our advertising that is sent out does say to see the club for details, so all areas of the membership can be coveredAll club contact information is easily accessible on the website [redacted] is our corporate email for the [redacted] marketIn regards to the rate guarantee fee, it is part of the agreement, however we can waive your last month's dues as a courtesyWe show that this membership is set to term out on 1/15/

As the attached documents show, the complainant signed the membership registration agreement and paid a signup fee of $for the month of January On Febthe dues of $were collectedOn Feb the complainant requested cancellation according to the terms of the membership agreement Cancellation requires days notice and an additional full month of billing, therefor the March 1st billing for dues and Annual Rate Guarantee Fee on March 9th .Both the membership agreement and the cancellation request have the same email address as the complainant has used hereThese forms are automatically sent at the time of processing The balance remains and the member is responsible for all fees incurredWe have upheld our end of the agreement and cancelled future billing.The membership agreement and cancellation request have been resent to the email on file During the sign up process the prospective member is required to acknowledge that they have read and agree to the terms of the agreement before any money changes hands

Complaint: [redacted] I am rejecting this response because:We live two hours away from the Bellingham location We did not sifor or at the Bellingham Fitness Evolution, I do not even know the address or whereabouts of this business I signed up for my daughters membership through the North Seattle location online, which was somehow inadvertently linked to Everett, which I explained in detail in my original complaint We signed up for North Seattle as it is close to our home I have repeatedly attempted to cancel this membership and Fitness Evolution continues to automatically withdraw money out of my checking account I would like and need this withdrawal to cease and be refunded the amounts from the time I initially attempted to cancel the membership but was turned away or told to contact someone else.I should not have to contact Bellingham for any reason since I have never dealt with or visited that location, it is unreasonable for this gym to continue to charge me for a membership which we have no access to a location to use Sincerely, [redacted]

I am rejecting this response because: by December I was tired of paying for more training sessions than I had taken.I talked to the front desk and they informed me that my trainer ***, no longer worked there.I asked them how I could get the $charges to stop and get a refund for the sessions I had not takenI was told to come back and talk to the maanger [redacted] ***In January I talked to ***, I told him that I hadnt heard from my trainer in a couple months and that I was being charged $for training sessions I had not takenI told him that I wanted the charges to stop and that I wanted a refundHe told me that [redacted] should have called his clients, informed them that he was leaving and cancel the sessions [redacted] took my name and told me he would contact the corporate office to try to get my refundHe said that it could take from a week or so to a couple months to get it because they were very busy with new branches openingHe told me to to check back in a couple days an he would probably have information for me.I checked back two days later, he said hadn't heard anything an that it could take awhile longerI checked twice a week until February when I was charged $againIn February he told me to write a short description of what happened and sign itI wrote the letter and handed it to him on 2\27\I continued to check with him and tell him I was still being charged $100.by the end of March I started asking him if there was someone else I could talk toHe suggested I come back an he would call corporate with meNo Answer.We tried again the next week via conference call while I was at work...No answerI began to get frustrated an walked in again to talk to [redacted] He asked me again what was going on and who my trainer wasI told him, and told him that I was still getting charged 100$He then went into the computer looked it up and told me that I wouldn't get charged againHe said that he would continue to try corporate for my refundThe whole time I thought corporate would have to cancel the $charges and refund

Revdex.com:I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me

Hello Thanks for your reply, I dont recall the exact day as its been an year almostplease check your video recordings or they even scanned my membership card while they are freezing my account Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me

When [redacted] joined the gym she was billed the enrollment fee of $and the prorated dues for August of $ On that day we received a payment for $leaving her with a balance of &which was included with her monthly dues on 9/1/and that charge was returned to us as "NFS While she was filling out her contract on an electronic tablet all the terms and conditions of the membership were explained to the member as well as the program will not let the member progress forward in the siprocess without acknowledging and accepting the terms of the contract Before giving payment information it is explained that a Credit Card payment has a surcharge and a Bank Account does not Additionally a completed contract is emailed to each member as soon as it is completed and according to the complaint [redacted] is receiving our emails.We do not charge any member for using the gym, we charge for a membership to the gym The cancellation form [redacted] signed states the need for days notice "which includes full month of billing This document was also emailed to the member after completion The original credit card given at siwas replaced on 9/but that credit card was also denied when we attempted its use for October dues.We stand by our contract which is regularly reviewed by the Attorney General of Maryland for accuracy and legality.Sheila K***Billing Manager

Better Business Bureau: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me I would like a written confirmation that my account has been terminated indefinitely and will no longer use my bank information and continue to charge me If my bank information is used I will sue for FRAUD and Illegal business practices .I would like a written confirmation from the company within daysThank you for your help in this matter

Hi ***Thank you for the informationWe did not have a cancellation form on file, but I see that you paid your last month's dues on 4/We apologize that this wasn't processed correctlyAttached is a refund form for dues charged June-FebruaryPlease sign and return to me and Ill expedite your checkYour account is now cancelled and there wont be any further charges

I never stated that the contract said we could cancel in the club, I stated I was told by the gym manager Jennifer that we could come in and cancelIf that is not the case maybe the managers need better training

I have submitted a request for a refund for the annual fee of $as it was drafted early There will not be a refund for the additional fees you are requesting

Hi [redacted] , we don't have contracts (meaning an obligation for a specific length of time), but do require a 30-day notice to cancel as part of our month-to-month agreementI'd be happy to look into your account, but can't locate your membershipCould it be under another name?

Mr [redacted] ,I have attached a partial copy of your signed agreement which outlines the cancellation policy and other fees that will be charged as part of your membershipYou can cancel your membership by certified letter or at your home club per the instructions in the agreementYour account must be currentThe attachment provides you with the address for mailing and with an explanation of any fees you may have been charged