Fitness Evolution

There is no documentation on file for any of [redacted] ***'s claims-neither the "on hold" or cancellation No dates have been supplied to substantiate her claims and as for every membership everything must be done in writing-joining, changes, cancels, and the letter received by this office strongly indicates that "cancelled with the manager" was done verbally or by phone.We stand by our previous response

On 5/we received a certified letter to cancel the membershipHer last months dues were drafted on 5/All charges prior to the cancellation are validThank you

We apologize if there is any confusionAt this time we don't show we received the refund formI attached an updated formWe want to make sure we have accurate CC information to process the refund to, as the card charged was from 2/Please fill out the form and return it with your Revdex.com response email.Thank you

In order to terminate any membership the policy applies to all members, the account must be in good financial standings in order to terminate the membership There is a day written termination request that needs to be submitted either in club with a Manager or via certified mail, any and all fees incurred with that time needs to be paid in order to complete the request If the fees are not paid the account will remain active I do show you made a payment over the phone to the local facility on 12/11/2014, at this time your membership is terminated Please note if the payment is returned for any reason included but not limited to charge backs, insufficient funds, etcthe account may be referred to collections

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: At fitness evolution the membership agreement is fill out by the manager or the registry at their gymThey only ask you to initials, not on their computer but on the credit card machine after you have swipe your cardI have never received any email from fitness evolution after my registration with theirl believe they dont even know my email addressSome of the small bussiness owners are mostly out there to steal from their customers and fitness evolution is one of theml was at fitness evolution on the 22nd of november at 3:32pm to cancel my membership with them and they refused to cancel my membershipThey told me that l still owe them, after stealing from my account for five good months they still have the mind to tell me that l still owe theml had only one month of training with them, l was not told by the personal trainer non the manager that l have to cancel within the second month of the trainingl didn't receive any copy of the contract or agreement to remind me that l have to cancal with in the second month of tne trainingnot even verbally by the personal trainer Tell me how am l supposed to know what they have on the contractThe personal trainer admited that it was her fault by not telling me that l have to cancel in the second month before her managerDuring registration at fitness evolution they do not tell you anything about what is in the contractThey only tell you what the $package have and the $package dont have Regards, [redacted]

Hello,The total contract value is $which gives the member the right to cancel the contract within daysI have attached the membership agreement which the member signed on 5/We do not show any records of a request to cancel this until 6/9, as attached letter statesThe signed agreement states that the agreement is for a term of monthsWe will set the contract to end at the end of that time frame, so it will not roll over past the monthsIf the member would like to request a freeze, we can push back the contract as a courtesy

Thank you very much for returning your formsWe will get your refunds processed

Sorry for the delay on this account, we are still working the conversion Attached is the refund acknowledgement form that needs to be signed by the member so I can process the refund If she could please return it with a copy of her id, I could process the request If you have any further questions please let me know

Revdex.com: Please find attachments that indicate I have attempted to cancel since August 2016, including both via written letter per instructions on the Fitness Evolution site, and also my attempt to provide cancellation via the website [redacted]

The member is still using the facilityI have attached his usage reportA refund will not be issued due to the fact the member is still using the clubIf he would like to take our offer, we can terminate his membership

Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me I have already sent the refund form backI have emails stating that you have receivedIt took days to receive the form and I've been waiting days for the refundHow many times must I submit the refund form?? This is so ridiculous

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I clearly stated my intentions to Fitness Evolution at the time I signed up, to immediately cancel the membership after the two monthsThe employee helping me understood this and led me to believe this had been accomplishedThe error was on the part of the gym, which either mislead me in thinking I had already completed the cancellation or misplaced the form The gym can see that I never attended after the end of the two monthsThis is because I returned to my residence in Italy, just as the year before I cannot understand why, when the gym was at fault, when clearly I did not and could not have used the membership past the two months and when I am clearly in good faith, they want to keep the money that was unduly charged and even held me to a 30-day cancellation policy when I contacted them to complainIt seems like a bad-faith money grab on their partI would like to have the three months from September to November fully credited to my account, or at the very least have them as gym credit towards a future membership Regards, [redacted]

This member was caught on several occasions free lancing promoting personal training in the facility The member was first warned advising her this was not allowed at the facility Several days later she continued to pass out business cards at this time the member was advised that her membership was terminatedWe are hereby terminating your membership effective immediatelyPer section of the membership agreement you signed you are in violation of the gyms rules and regulations regarding undesirable behaviorWith that said it also states in the same section of your contract if we terminate your contract due to what we deem at our sole discretion to be undesirable behavior you will not be entitled to a refund of any portion of initiation fees or dues paid to the date of terminationIn addition, since you are no longer a member of Fitness Evolution, you are no longer allowed on the premisesIf you are found to be on the premises, we will consider this to be trespassing and the authorities will be contacted In regards to the other family memberships they are still active We do not issue any refunds on paid in full memberships

Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution would be satisfactory However, how can I go about getting this refund? I cannot find anyone at the location who has the ability to refund the $$ Is there someone I can speak with from Fitness Evolution?

I am rejecting this response because: Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me but not fully what I asked forI want a refund for my wife AND IHere is the contact information for the corporate office my wife has spoken too in regards to BOTH of our refunds_ attached are emails as well as documentation of trying to work this out without the Revdex.com, but you can see how difficult it is.Customer Support SpecialistFitness Evolution [redacted] This representative has also spoken with my wife in regards to the refund and requested to speak to her management who we have yet to hear from I am currently working on retrieving phone records as wellThank You

Hello,We do not show any record of cancellation through a certified letter or in the clubThis is probably why the people you spoke with were unable to assist youHowever, as a courtesy, we will issue you a refund for the dues paid from May until recentPer the membership agreement, if you did cancel in March, April dues would have been owed because of the required day cancellation policyI apologize for the frustration you may have experiencedIf you could please fill out the attached form and return it with your Revdex.com response, I will get it processedThank you

Positive: when you first start up with this gym everyone is nice friendly smiling and very warm and very helpful but it's only to get you to sign up. NEGATIVE : after I signed up with Fitness Evolution I was completely ignored. The staff was not as friendly. I've had issues with billing on more than one occasion. I was told when I signed up there will be no contract and I'm still getting billed even after I cancelled my membership. I spoke to a manager and he was extremely rude he talked to me in a manner that a manager should never talk to a customer. When I ask for it his boss's number he gave me the run around and I have still yet to been in contact with anyone other then the rude manager to talk about the issues that I've had with this gym.

Hi [redacted] , I'm so sorry for the delayI will follow up with accounting to check the status of your refund

Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me I will make arrangements with the trainer for the sessions due to meFurthermore I accept the previous offer of the reimbursement for April and May The total amount due me is or around $I will complete the reimbursement form and send it to youI also understand that my membership has been cancelled and no further charges should appear on my accountThank you for taking care of this matter

Both of the accounts have been terminated making the last month due is for May There will not be a refund issued