Fitness Evolution

Hi [redacted] It seems your charges accurately reflect your agreement for services through 11/and were cancelled as scheduled

Per charges on account, only one payment was made from the member from the time of sign up to termination of $All other charges returnedSee attached transaction historyNote history reflects more than once member was not cooperative with different staff membersAt the time of termination, there was a balance on the account that was removed, per transaction history

Thanks [redacted] , we are glad to consider this resolved

Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me I have received my refundThank you

Please provide us with the proof of the both payment drafted so this may be reviewed

Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is acceptable as long as the company follows through on their commitment to repay me At this time, I have faxed my refund request form to them and am awaiting my refund

The member was informed that when she sent the certified letter in that the balance on the account must be paid in full and days notice givenThe member did not agree to pay at that timeOur office has spoken with her regarding this matter

I am rejecting this response because: I can not openough the attachmentIf you could send to me at [redacted] @gmail.com so that I can sign and return

Member never had childcare on accountIncluded transaction history as well as initial contractWent in and waived the august fees which had returned for a total of $even though they were valid chargedNo refund will be issued, as it was not a day cancel

We have contacted member directly on Friday and left a messageWe will call again today to discuss charges as requested and process refund for $once we receive signed form backWe are unable to give a refund for [redacted] and [redacted] as the company has received chargeback notices for the recent charges on their accountsWe will reach out via phone again today to further discuss the matter

Hi ***Your refund check was mailed on 10/

The Fort Washington location has been purchased by Planet FitnessWith the purchase: memberships continue at the same location under the same terms & conditions, as stated in the Membership AgreementThose terms & conditions will be managed by Planet Fitness moving forward

Hello,The Member was contacted by Fitness Evolution and was made aware of the balance and informed to please update ach.The member never requested any cancellation. Per the signed membership agreement with the club,a 30 day notice by certified mail is required. All charges are valid, however,... Fitness Evolution is willing to settle with the Member for$64.31.

Hello,Our notes indicate that the member was aware of the balanceVoicemails were left and she spoke to staff regarding the balanceThe memberships are not based off of usage and are not cancelled or refunded because a member did not use the clubWe would like to work with this member and settle the account for $(months worth of dues) instead of $239, and remove from collections

Hi [redacted] your account is cancelled with a balanceIs there another name your old account could have been under?

Hi ***, we're so sorry about that duplicate accountThe charges on one account were returned from your bank and weren't actually chargedI credited that account to remove the balance that accrued and confirmed it has been cancelledThe charges on the other account are a valid enrollment fee and October dues, drafted as scheduled on your membership agreement (attached)

HI,Yes, those sessions are on your account from March and are available for you to use

We have confirmed that the member sent a letter on 1/23/ Last charge should have been 2/1/for both accountsA refund form is attached for the 3/1/charges, totaling $If the member can provide proof of cancellation prior to 1/23/cancellation letter, we can adjust the refund amount

The member must provide proof of new residence that is miles away to receive a refundMust be a current bill or lease with the member's name and new current address

Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me if they do indeed contact me and refund the amount of $either automatically to my bank account of which the amount was deducted from or by a check mailed directly to my home address I left my home number on one previous occasion with no call back The information should be on the paperwork originally filled out If I do not receive a phone call either in person or a message on my home voice mail from the business (Fitness Evolution) within five (5) business days; I will again make a complaint with Revdex.com Thank you