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Fitness Evolution Reviews (1353)

Per [redacted]'s rebuttal "the credit card company reversed the charges twice (Nov and Dec 2016).  Fitness Evolution reversed the charges for December 2016.  Therefore there were 3 credits to offset 2 charges equaling a net loss of $146.00 to Fitness Evolution.  The credit card company received from FE $292.00 and paid to [redacted] $438.00.  When FE notified the credit card of the error the credit card company applied the $146 back onto [redacted]'s credit card statement.Fitness Evolution considers this matter closed.

The member will be contacted in the next few days for a refund of $199, to be issued.Thank you.

I am rejecting this response because:I don't agree I owe anything for not even going. Not recommending the gym for anyone.  I wish they were more customer friendly and shouldn't treat mother's with a special needs child different.  My son couldn't go because he has Autism.  Thanks again.

Both [redacted] and [redacted] signed Membership Registration Agreements (copies attached) which clearly state an Initial Term of 12 Months.  This information is on the tablet at signing and a copy of the agreement is emailed to each member after signing.  Per the agreement the [redacted]'...

were given the partial month of May as well as the month of June free.The one visit on 5/16 **. [redacted] refers to did not involve a request to discontinue as he states, but was to change his method of payment from a credit card to a bank account debit in order to save the credit card transaction fee.  Had he requested cancellation on that day we would have been obligated by VA law to cancel the agreement as it was within 3 business days of signing (noted on bottom of agreement).  As there is no date mentioned as to the "call" to the gym I cannot verify if it came before or after the initial billing on July 1, but the first email communication is dated June 9, 8 days after the billing which had already been denied by the bank due to Mr. [redacted] telling them we were not authorized.As to the "Purchase Price" and "Disputed Amount" noted, there was never a payment made to us by the [redacted]' and in fact we have incurred bank fees due to their bank's denial of the agreed to payments.As the attached documents verify there is no "fine print" on our registration agreements and these documents have been reviewed by the VA Attorney General and approved for use.  The charge of "deception of their sales staff" would be hearsay at best and we do not practice "bait and switch" as both plans are available by choice of the prospective member.

Because you were already credited a month of dues and the last month's payment was waived, the approved refund is $129. I'd be happy to get that processed for you when I receive the signed refund form.

Revdex.com:I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me. Attached is the requested refund form and copy of Drivers license. That has been required by Fitness Evolution.
[redacted]

Hi [redacted]. We apologize about the club not opening on time. We are working hard to correct our staffing issue so we can ensure a prompt opening. I have credited your account a month of dues for the inconvenience.

Hi,The balance on the account is a statement fee (There is no billing on file for this membership) as well as a $5 upgrade fee. We can waive the $10 statement fee once billing is updated to a valid checking account. Also, as a courtesy, we can waive the previous $5 return charge from February. We do...

not have a cancellation fee, but all membership agreements do have a 30 day notice to cancel, making any dues owed within that time frame due before a cancellation can be processed.

I am rejecting this response...

because: I did return the signed document and I have an email saying they would process it that day.Hello,        Thank you I have receive your refund form and will be processed today. A check will be received with in 1-2 weeks.In Good Health,LidiaCustomer Support SpecialistFitness Evolution(925)350-8374

This is [redacted] regarding complaint ID 12044591.Please see both email communications from 2/14 and 2/21.   As you can see on the initial email from our HR office the contract was monthly.

All of our fees are disclosed in the agreement including the annual fee of $39.  There is no refund due as you had the payment returned to us by your bank.  I do show you requested to terminate the membership on February 10th.   In order to complete the request the account has to be...

in good financial standing, there is currently a balance due of $73.99.   To make a payment I can be reached at [redacted].  If payment is not made the account will remain active.  Attached is an account ledger and your agreement.

OK

Hello,Thank you for your patience while I looked into your account. The notes on the account from 5/13/15 do show you coming into the club to cancel. If it was canceled in May, then the June rate fee would be valid and that is probably why it is showing a balance due.  As a courtesy, we are...

waiving those charges. Your account is at a zero balance and closed. Thank you.

I am rejecting this response because: they are passing the buck. if they...

had proof of a contract, they would be able to provide it. I am NOT going to run around for your company to provide proof for something that does not exist. you bought out the members from [redacted]s. you should have proof of anything and everything from [redacted]s or be able to get it from them. BUT clearly,fitness evolution does not have proof. DO NOT pass me the buck. I was never  billed  for any type of service from [redacted]s or fitness evolution before fitness evolution decided to go straight to a debt collector. I have submitted a letter to their debt collector already to refute their claim. provide me with substantial proof. then we can talk about your claim.

I am rejecting this response because: I can not openough the attachment. If you could send to me at [redacted]@gmail.com so that I can sign and return.

I am rejecting this response because: I personally went down to downtown San Jose location and cancel my membership. I was not given any paper about my cancellation but your employee made me sign the termination form in the computer. This confirmation should be in the records of that location. Employee told me that there was going to be final charge for November since they required a 30 day notice. Furthermore she  told me that my membership would end November 17, 2015 and that I was welcome to use the facilities meanwhile. I told her that I no longer needed the services and gave my membership card to her. If you look through your records you can see that my membership card has not been use since. I have witness with me that went with me to cancel my membership. If your records don't show that I made  a cancellation on October then there must be something wrong with your system and you should fix it so other individuals don't get over charger. I understand that sometimes there might be technical issues, but I should be held responsible for any problems that might had happen on your behave. If anything your downtown location should be held accountable for this mistake since I went there and talk to an employee to cancel. When I called back on February to cancel my membership AGAIN, your manager told me that I would not longer be charge since they messed up in canceling my membership in October. I do required refund because if you look through your records I have not use your facilities since my cancellation. I could also understand that maybe there was a human error and your employee did not summit my cancellation properly, but I do not feel your company has done enough effort to investigate what went wrong. I don't think anyone would be paying $20 for a membership that he/she would not use.I am still waiting on a call from one of your representatives.

I have received the check, yesterday was delivered. Thank you so much for easing the headache with this company and fixing my problem. Again thank you so much!

I show we received your certified letter dated 11/4/14.  There is a 30 day term notice any and all fees due within that period of time need to be paid.  In order to complete the request the balance of $14.99 and the last month of December $9.99 needs to be paid.  The total...

balance due is 24.98.  To make a payment you may contact your local facility or give me a call at 844-434-8386.

Hello,All correspondence and attempts to previously settle the account have been recorded via notes, including the past due balance on the account to cancel. Attached please find the copy of the membership agreement as requested.

This is the second time I am reporting Fitness Evolution. When I thought the rebuddle from the gym saying that the problem was not with them, but with thier affiliated partner of the personal fitness side. I had my bank look up all the codes for what was being taking out of my [redacted] account and it links to Fitness Evolution. I made a contact with a [redacted] at [redacted] which she directed me to the actual Club systems due that bills for Fitness Evolution. [redacted]. They Have put a freeze on my account due to the fraudulance. [redacted] provided me with a trace number and an ID number that us attached in the research that I and my bank have found. They also have been taking money out for a client Named [redacted] which she did not sign up for a gym membership to my knowledge. To my definant knowledge I did not give authorization to use my account to pay for her membership. I have accumulated all of my bank statements to prove the fraudulance and if we cannot settle this way, then next step is small claims cour. I Have contacted coorp. off several times, and tried resolving this in many ways. I will add up all the money they was taken out with out my permission. The new [redacted] by the name if [redacted] is part of the personal training side. what they will say is that the personal training part and the actual gym is seperate, here is the conflicto of interest..... they are partnered with Fitness Evolution...I cannot use my personal trainer with out using the gym. My memeber ship was paid in full on my sign up date, so why till this day is money being taking out? They say my memeber ship is active between the dates of 11/14/2013 to 9/1/2014, [redacted]'s member ship was valid from 11/14/13 to 3/1/14. I do not know is she signed any contracts. This has brought a lot of emotional distress on me and my financial situation.
Desired Outcome:
I want ever penney given back to me that does not belong to fitness evolution. I am a single mother and once again I do not have the time or money to make mistakes like this. Fitness evolution has a "not my problem" attitude, they have made this expierince very difficult . I will show all my proof with the help of [redacted]

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Description: Fitness Centers

Address: 150 S 1st St, San Jose, California, United States, 95113-2600

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