Fitness Evolution

I am rejecting this response because: I appreciate Fitness Evolution's willingness to issue a re-fund. However, I need them to clear the damage that has been done to my credit score as a consequence of their wrongful actions.

Hi [redacted], we apologize for the frustration with your account. I have waived the balance of $25.99 and your account is now cancelled.

Unfortunately, the company has no record of the membership cancellation on file. If the member can provide us proof of cancellation, we can issue a refund for time that would have been outside of 30 day notice. At this time, we have set the account to terminate at the end of April.

Hi [redacted]. The collection calls were likely before I waived your balance. Now that your account is cleared and closed you won't receive any more of those calls. In addition I waived the 30-day notice requirement so that you weren't responsible for another month of dues as outlined in your agreement, but find that your first month of charges are valid for your usage in October.Your agreements are attached.

I am rejecting this response because: Revdex.com: I have reviewed the response made by the business in reference to my
concern, and find that this resolution is satisfactory to me but not
fully what I asked for. I want a refund for my wife AND I. Here is the
contact information for the corporate office my wife has spoken too in
regards to BOTH of our refunds_ attached are emails as well as documentation of trying to work this out without the Revdex.com, but you can see how difficult it is.Customer Support
SpecialistFitness Evolution[redacted]This
representative has also spoken with my wife in regards to the refund and
requested to speak to her management who we have yet to hear from.  I
am currently working on retrieving phone records as well. Thank You

I have issued a credit on your membership account for $10.00.  Next time the payment is made in club pleases advise the representative to look at your account so the fee is not billed.  I recommend updating your billing information to a checking account as there is no fee for the service....

We are very sorry for your frustration and your experience at our gym. I am unable, however, to find your membership in our records. I understand from your email that you paid for a month. If you are looking to cancel your membership, I will need to get from you the club you signed up at and/or your...

membership number. Perhaps it is under another name and that is why I am unable to locate it.

I never stated that the contract said we could cancel in the club, I stated I was told by the gym manager Jennifer that we could come in and cancel. If that is not the case maybe the managers need better training

I am rejecting this response because:This is the response always given when expressing concerns with no follow through.  would like:1. Classes- I'm paying the...

extra for classes, yet not all are offered.  Want all fitness and training classes included and not keep adding additional charges.2. An honest time line of fixing the facility.  Keep hearing a different story each time I ask about when they will begin construction. Thank you,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Please cancel my account effective the day I requested it initially and submit an invoice via email which I will pay via credit card for balance due. 
Regards,
[redacted]

Never in initial response did the member mention her husband’s account. Her account was not charged again after April of 2015. I attached transaction history for her account. If she provides husband’s information, we can locate her account and look into transactions for refund.

Hi [redacted]. I can't locate your account. Could it be under a different name?Even without looking at your account, I believe I can explain that charge. We postpone our annual fee out 60-days after enrollment to reduce the cost to join and give you a chance to try the club for a couple months. The $39...

annual fee plus the $9.99 monthly dues would account for the disputed charge.

I am rejecting this response because: I provided a receipt of me paying my security deposit for the apartment and was told that was all I need at this point. I took that information in and it was submitted to corporate and per [redacted] corp told her. that I could not receive a refund. I would not be paying for a security deposit to move into a unit if I am not moving there. I believe this is enough information for you all to see, I do not have to make this up. This is ridiculous that someone would have to go thru all of this to get a refund for a yearly payment and obviously this was not something I knew back when I signed up for the gym. As, I stated before... due to personal and business reasons, I am moving back to Chicago. I am from Chicago and not California.  Please review the information given and let me know when I can expect a refund of my payment. I already have my bank involved with this as well, as it unfair you have to deal with a company that want to keep a customers money when they clearly will NOT be able to use the service. thank you

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me. Attached is a copy of the signed refund agreement. Thank you so much! Let me know if you need anything else.

[redacted] has rejected my previous response and has requested a copy of his signed contract.  A copy of his contract has been sent and although it does not include a signature I assure you that the only way for the information to be in our computer system is if he filled out the contract on the tablet at the gym at the time he joined. A signature is requested and the member should sign before hitting enter to complete the process. A copy of the contract is automatically sent to the email provided.[redacted] then made his payment for the enrollment and the prorated dues for the month of February 2014.  The contract clearly states that dues will renew automatically until the member cancels in writing.  The start date of his dues is listed as 9/1/14.The membership can be cancelled and the removed from collections but his desire for a refund of funds never received and request for "change the policy...scammed...this bogus policy"  is erroneous and slanderous.

I am rejecting this response because: I would appreciate if the person that responded last look at the time line of events & communicate with your staff.  I am clearly being harassed by your establishment. I will repeat once again what has been stated many times before and well documented. February 2, 2015 correspondence was made in person, with [redacted], requesting a copy of the contract. She stated she would find it and call me for us to review it together at the McHenry branch. Also a couple of emails were sent that week to corporate which I also have a record of. I  am tracking everyone's name that I speak or correspond with. There was NEVER a response back from [redacted] regarding the copy of the contract. Six months later a copy of my contract & only bill I have ever seen has only come from my complaint to & involving the Revdex.com's mediation.Again going back to February, I was advised by a lawyer to send a certified letter with my requests again. After this letter was received [redacted] called 2/26/2015 from your Riverbank gym thanking me for a $100 payment & stating she could not find my contract so she was closing my account.  My last response through Revdex.com to pay you $130 was very generous, as your records depict I only owe you $30 from February 2nd. I have tried for 6 months and counting to settle this with Fitness Evolution. I feel the corporation cannot be trusted so I need those other requests from my last response met as well if a payment is to be made. I'm very curious where the $265 amount is coming from? I still have yet to get that explanation.  Sincerely, [redacted]

We have nothing to do with the billing for personal training at this location.  Professional Fitness is the company billing you.

Hi,I have attached a transaction history for your review. On 12/21/15 we show that there was a returned ck/cc. The return item fee of $5, brought the amount due for December to $23.99When you made your payment of $23.99 on 1/3/16, it was actually covering the December charges that were returned by...

your bank. The January dues were never paid for, the $23.99 went towards the December balance. Also, we do not have a cancellation on file for your membership. However, we can settle this account for only the amount that was due in January, $57.99.

The attachments to the member's response are PT appointments. There was one PT on 7/2 and a session on 7/8

Hi [redacted]. The corporate wellness email does not process cancellations, however we will honor your original cancellation notice from February and will be happy to refund the one month of dues. Please forward me that email so I can proceed with the refund process.