Fitness Evolution

I never stated that the contract said we could cancel in the club, I stated I was told by the gym manager Jennifer that we could come in and cancel. If that is not the case maybe the managers need better training

I am rejecting this response because:This is the response always given when expressing concerns with no follow through.  would like:1. Classes- I'm paying the...

extra for classes, yet not all are offered.  Want all fitness and training classes included and not keep adding additional charges.2. An honest time line of fixing the facility.  Keep hearing a different story each time I ask about when they will begin construction. Thank you,[redacted]

Hi [redacted], we apologize for the frustration with your account. I have waived the balance of $25.99 and your account is now cancelled.

Hi [redacted]. I can't locate your account. Could it be under a different name?Even without looking at your account, I believe I can explain that charge. We postpone our annual fee out 60-days after enrollment to reduce the cost to join and give you a chance to try the club for a couple months. The $39...

annual fee plus the $9.99 monthly dues would account for the disputed charge.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Please cancel my account effective the day I requested it initially and submit an invoice via email which I will pay via credit card for balance due. 
Regards,
[redacted]

I am rejecting this response because: Revdex.com: I have reviewed the response made by the business in reference to my
concern, and find that this resolution is satisfactory to me but not
fully what I asked for. I want a refund for my wife AND I. Here is the
contact information for the corporate office my wife has spoken too in
regards to BOTH of our refunds_ attached are emails as well as documentation of trying to work this out without the Revdex.com, but you can see how difficult it is.Customer Support
SpecialistFitness Evolution[redacted]This
representative has also spoken with my wife in regards to the refund and
requested to speak to her management who we have yet to hear from.  I
am currently working on retrieving phone records as well. Thank You

We are very sorry for your frustration and your experience at our gym. I am unable, however, to find your membership in our records. I understand from your email that you paid for a month. If you are looking to cancel your membership, I will need to get from you the club you signed up at and/or your...

membership number. Perhaps it is under another name and that is why I am unable to locate it.

I am rejecting this response because: I appreciate Fitness Evolution's willingness to issue a re-fund. However, I need them to clear the damage that has been done to my credit score as a consequence of their wrongful actions.

These detailed information provided by Evolution Fitness to this compliant was not previously provided to me.
1) We tried at least 4 times in order to cancel the membership. Each time we were told you need cancel it in 2/2017 otherwise there will be penalty. When I stopped by the store on 2/27, I was told that I HAVE to give notice on the exact day of 2/28/2017 for the membership cancellation!!! I provided a written cancellation notes to them, later the store manager agreed to take my cancellation but said that I HAVE to give one month notice for the cancellation so I have to pay another $9.99 for the month of March. Not $19.98 though!!!
2) Client should not be responsible for the technical error they had in their billing system. When they found out the error, they did not contact me about it and did not bother to explain to me but went ahead drafting money from my account on 3/2/2017. This happened after my visit to store on 2/27 and the store manager told me we should receive cancellation notice on 2/28 or 3/1 in email. But we did not receive any.
3)I checked my bank account. There was one draft of $39.00 on 4/15/2016. It does not look like a monthly due. Please explain why. Please see attached picture for details.
I don't see client being treated respectfully in this case. All I ask is to pay for the 12-month membership, not more not less.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

Hi [redacted]. The collection calls were likely before I waived your balance. Now that your account is cleared and closed you won't receive any more of those calls. In addition I waived the 30-day notice requirement so that you weren't responsible for another month of dues as outlined in your agreement, but find that your first month of charges are valid for your usage in October.Your agreements are attached.

Unfortunately, the company has no record of the membership cancellation on file. If the member can provide us proof of cancellation, we can issue a refund for time that would have been outside of 30 day notice. At this time, we have set the account to terminate at the end of April.

I have issued a credit on your membership account for $10.00.  Next time the payment is made in club pleases advise the representative to look at your account so the fee is not billed.  I recommend updating your billing information to a checking account as there is no fee for the service....

The member agreed to have the rates reduces from what she paid to our current rate which includes an annual fee of $39.  We have advised the member that we will not refund the charge or pro rate as it is a fee that needs to be paid as she requested to have the membership billed at one of our...

rates and used the facility.  Per her request we did terminate the membership and she was not billed for the current month or for the last month dues.   The last payment that was made on the account was for the month of February which included the annual fee.

Hi [redacted]. The corporate wellness email does not process cancellations, however we will honor your original cancellation notice from February and will be happy to refund the one month of dues. Please forward me that email so I can proceed with the refund process.

Fitness Evolution will waive the 30 day cancellation notice. However, Member does still need to submit a cancellation either by certified letter or in club M-F 9A-6P.

I am rejecting this response because: I would appreciate if the person that responded last look at the time line of events & communicate with your staff.  I am clearly being harassed by your establishment. I will repeat once again what has been stated many times before and well documented. February 2, 2015 correspondence was made in person, with [redacted], requesting a copy of the contract. She stated she would find it and call me for us to review it together at the McHenry branch. Also a couple of emails were sent that week to corporate which I also have a record of. I  am tracking everyone's name that I speak or correspond with. There was NEVER a response back from [redacted] regarding the copy of the contract. Six months later a copy of my contract & only bill I have ever seen has only come from my complaint to & involving the Revdex.com's mediation.Again going back to February, I was advised by a lawyer to send a certified letter with my requests again. After this letter was received [redacted] called 2/26/2015 from your Riverbank gym thanking me for a $100 payment & stating she could not find my contract so she was closing my account.  My last response through Revdex.com to pay you $130 was very generous, as your records depict I only owe you $30 from February 2nd. I have tried for 6 months and counting to settle this with Fitness Evolution. I feel the corporation cannot be trusted so I need those other requests from my last response met as well if a payment is to be made. I'm very curious where the $265 amount is coming from? I still have yet to get that explanation.  Sincerely, [redacted]

I am rejecting this response because: by December I was tired of paying for more training sessions than I had taken.I talked to the front desk and they informed me that my trainer [redacted], no longer worked there.I asked them how I could get the $100 charges to stop and get a refund for the sessions I had not taken. I was told to come back and talk to the maanger [redacted]. In January I talked to [redacted], I told him that I hadnt heard from my trainer in a couple months and that I was being charged  $100 for training sessions I had not taken. I told him that I wanted the charges to stop and that I wanted a refund. He told me that [redacted] should have called his clients, informed them that he was leaving and cancel the sessions. [redacted] took my name and told me he would contact the corporate office to try to get my refund. He said that it could take from a week or so to a couple months to get it because they were very busy with new branches opening. He told me to to check back in a couple days an he would probably have information for me.I checked back two days later, he said hadn't heard anything an that it could take awhile longer. I checked twice a week until February when I was charged $100 again. In February he told me to write a short description of what happened and sign it. I wrote the letter and handed it to him on 2\27\17. I continued to check with  him and tell him I was still being charged $100.by the end of March I started asking him if there was someone else I could talk to. He suggested I come back an he would call corporate with me. No Answer.We tried again the next week via conference call while I was at work...No answer. I began to get frustrated an walked in again to talk to [redacted]. He asked me again what was going on and who my trainer was. I told him, and told him that I was still getting charged 100$. He then went into the computer looked it up and told me that I wouldn't get charged again. He said that he would continue to try corporate for my refund. The whole time I thought corporate would have to cancel the $100 charges and refund

The attachments to the member's response are PT appointments. There was one PT on 7/2 and a session on 7/8

[redacted] has rejected my previous response and has requested a copy of his signed contract.  A copy of his contract has been sent and although it does not include a signature I assure you that the only way for the information to be in our computer system is if he filled out the contract on the tablet at the gym at the time he joined. A signature is requested and the member should sign before hitting enter to complete the process. A copy of the contract is automatically sent to the email provided.[redacted] then made his payment for the enrollment and the prorated dues for the month of February 2014.  The contract clearly states that dues will renew automatically until the member cancels in writing.  The start date of his dues is listed as 9/1/14.The membership can be cancelled and the removed from collections but his desire for a refund of funds never received and request for "change the policy...scammed...this bogus policy"  is erroneous and slanderous.

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me. Attached is a copy of the signed refund agreement. Thank you so much! Let me know if you need anything else.