Fitness Evolution

I am rejecting this response because: I talked to [redacted] over the Phone and she said that,  the claim that I have through them was clased, she said the money was back in My account. When I finished talking with her I called My bank and they said that they are still waiting for the response from fitness evolution. She also told me that [redacted] and [redacted] money was refounded and when I talked to them they said no money was refounded to them either. I tried to call [redacted] and no one is answering My calls. I Know My account was cancelled because she sent me a letter saying that it was cancelled and I was going to get 70 dollars from Last month that I should not have had to be charged for. I am about to Start going to the Dr. Because this is stressing me out very much and I will incluye My bills into this. I would like you to Know That I will Take you to court If that's the next Step to take.

Hi, we apologize if there was an error made on this account. Would you please confirm your birthday to ensure I adjust the correct membership?

I am rejecting this response because:  I cannot lift my...

shoulders let alone bend properly and it does not make sense to pay a trainer over $1,000.00 when I cannot perform the activities.  As you can see on my account I have not checked in to the gym to even walk on a treadmill due to my back and shoulders.  I will have my physician write a new letter.  Can you please tell me specifically what an acceptable letter would need to include to receive a refund? as I do not want to have to keep going back and forth.  Thank you.

I show that the members received their refunds on 5/26/2015.

We do not have a  record of cancellation for the initial membership. The new membership that the member joined online has already been terminated. The Member does owe a total of $84.97 for monthly charges. Fitness Evolution can apply $20.99 towards the previous balance and waive $25...

in fees once new billing is provided by the member. I've attached a transaction history showing the member only paid initial start up, and no last month was paid for dues due to account being frozen.

In order for us to cancel a member's account, the account must be current and in good standing. Since the member stopped payment on her final monthly payment, we were unable to process fully her cancellation. Her account at this time remains open, since we still show a balance due.

In order to terminate the membership the account must be active and a 30 day notice is needed.  Any fees due during that period must be paid in order to terminate the membership.

Hi [redacted]. I see from the notes on your account that you would like to continue membership if this balance is waived. I just wanted to confirm that before reinstating your account.

Hello,I apologize for all this confusion with your billing and account. Attached you will find a refund form. Please fill it out and send it back with your Revdex.com response and we will get the refund processed. We have corrected this billing error.Thank you for your patience.

I am rejecting this response because I don't think the business has understood the point of my concern and my issue. When the business offered a cheaper plan it was done by their staff manager at the gym and it was done verbally. I was told the membership would go down to $19.99 per month; there was no mention of any annual fees. Secondly the business is claiming that I had signed the contract and that they emailed me a copy of the said contract. The gym staff a [redacted] showed me the online copy of the contract and I saw the signature on the contract it is not my signature. Then the gym said they are Initials **, anyone can forge initials and put them on the contract. Secondly then the gym claimed they sent me an email, I asked the gym staff what email address they had on file for me and they confirmed they did not have my email address on file so no email was sent to me. The point is they are saying I knew and signed the contract so knew about about the annual fee and I am saying that is not possible because I was never given the contract, it was all done verbally by their manager at the gym someone called [redacted]. Please note [redacted] no longer works there. I can wonder why. The point is they have not shown any evidence that I signed the contract and was aware of the fee where as I have shown that they did not follow due diligence in their gym membership sign-up process and hence I would like my annual fee refunded to me.

Hi,I do show that you have been talking with our company through [redacted]. We will go ahead and waive all remaining charges as indicated on [redacted] and close both accounts.I apologize for the confusion and will make sure the memberships are cancelled.

Fitness Evolution has already contacted the collections agency to see why the account is still reflecting a balance and to have cleared. The collection agency was  notified of the payment at the time it was made. Unfortunately, Fitness Evolution does not send the information to the credit agency, the collection agency does. They have been notified to correct the error as soon as possible.

Hi [redacted], we don't have contracts (meaning an obligation for a specific length of time), but do require a 30-day notice to cancel as part of our month-to-month agreement. I'd be happy to look into your account, but can't locate your membership. Could it be under another name?

We have contacted member directly on Friday and left a message. We will call again today to discuss charges as requested and process refund for $70 once we receive signed form back. We are unable to give a refund for [redacted] and [redacted] as the company has received chargeback notices for the  recent charges on their accounts. We will reach out via phone again today to further discuss the matter.

When we purchased Bally we purchased all the accounts as in their system.  We did try to reach out to the member when there was a balance due but did not hear back.  When we did speak to her in October we did reach out to try and settle the account but did not hear back.  There are no...

notes in regards to the account being either terminated or put on hold due to medical/health reasons.  If she terminated the membership we require a copy of the termination confirmation letter stating her membership ended with Bally prior to taking over.  If proof is not provided what I'm able to do is offer her a settlement payment of $116.32 to settle and close the account.

We recently acquired this location and the accounts were transferred "as is" in their system to ours.  It shows the there has been a balance of $132 running through the account since the initial sign up.  If this amount was paid we need confirmation so we may issue a refund.

We apologize, but there was a system error, and a refund is due to the member. Please find attached a refund form. The account was terminated as of 3/31/16

Hello,Your Membership was transferred along with the purchase of all Fitness 19 agreements when the clubs closed. Per the original membership agreement, all memberships are transferrable, that is why your membership was carried over to Fitness Evolution, and the charges are valid. We never received...

any cancellation notice and we did attempt to charge the card that you had on file with Fitness 19. As a courtesy, however, we will waive balance that is currently showing on your account and close your membership.

I am rejecting this response because:Once again you miss entirely my point, I was never actually presented with a copy of this paperwork at my signup, and was told repeatedly by your staff that I could only cancel my membership by appointment with the manager, as were several other people I knew. My roommate eventually called your original location and was told about faxing a letter to cancel her membership and promptly did so (this was approximately 4 months ago) only to discover last month that she was still being charged so I lack faith in your claims anyways. I am currently reaching out to others who have been robbed by your underhanded business practices and organizing them for public awareness. I will be contacting the press shortly, specifically reaching out to several popular news stations that run segments on poor business practices and swindled customers.

These detailed information provided by Evolution Fitness to this compliant was not previously provided to me.
1) We tried at least 4 times in order to cancel the membership. Each time we were told you need cancel it in 2/2017 otherwise there will be penalty. When I stopped by the store on 2/27, I was told that I HAVE to give notice on the exact day of 2/28/2017 for the membership cancellation!!! I provided a written cancellation notes to them, later the store manager agreed to take my cancellation but said that I HAVE to give one month notice for the cancellation so I have to pay another $9.99 for the month of March. Not $19.98 though!!!
2) Client should not be responsible for the technical error they had in their billing system. When they found out the error, they did not contact me about it and did not bother to explain to me but went ahead drafting money from my account on 3/2/2017. This happened after my visit to store on 2/27 and the store manager told me we should receive cancellation notice on 2/28 or 3/1 in email. But we did not receive any.
3)I checked my bank account. There was one draft of $39.00 on 4/15/2016. It does not look like a monthly due. Please explain why. Please see attached picture for details.
I don't see client being treated respectfully in this case. All I ask is to pay for the 12-month membership, not more not less.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]