Fitness Evolution

The only cancellation notice on file is from February 2016. Per MCR agreement, the member must give 30 day notice in writing. If member can submit proof of cancellation prior to February 2016, Fitness Evolution will gladly issue a  refund.

The Member's
first request to cancel was sent 9/9 via mail. All cancellations require
a 30 day notice to cancel, making the 9/15 charges due to cancel. The Member
spoke to corporate office representative regarding the cancellation and was informed she must pay
$63.99 to process cancellation....

(There were all charges within the last 30 days)
Member never came in to make payment, which is why she is receiving
calls regarding the past due balance.

Hello,We do not show any record of cancellation through a certified letter or in the club. This is probably why the people you spoke with were unable to assist you. However, as a courtesy, we will issue you a refund for the dues paid from May until recent. Per the membership agreement, if you did...

cancel in March, April dues would have been owed because of the required 30 day cancellation policy. I apologize for the frustration you may have experienced. If you could please fill out the attached form and return it with your Revdex.com response, I will get it processed. Thank you.

The member must provide proof of new residence that is 25 miles away to receive a refund. Must be a  current bill or lease with the member's name and new current address.

The company has  already contacted the member on 6/16 and informed her the refund was processed and would reflect in her account in a few days once her bank processes.

Hello, The initial $1 payment was cash, I have attached the receipt. I also included a copy of the correspondence from thecompany to the member regarding account status. Calls were placed to the phone number on file.

Enclosed is a copy of [redacted]'s Membership Agreement which clearly states the need to cancel in writing with a 30-day notice before cancellation occurs.As of today there is to indication that she ever gave any written cancellation notice. Until she abides by the signed agreement and cancels in...

writing her membership will remain active. Membership dues are nonrefundable.

We requested a copy or the tracking number of the certified letter that was mailed to see when it was mailed.  The letter provided does not confirm it was actually received or processed.  Please provide the information of the certified letter for review.  If you are unable to provide proof of the certified letter the account will remain in the current status.

I am rejecting this response because:Corporate has only returned one of my calls. They told me they have to verify my claims with the general manager that I spoke to at the time of canceling the personal training contract. They have since not returned any of my calls, or explained what these supposed costs are for. They continue to try and bill my account 3 times since I filed this complaint. Once for $480 and twice for $580. I've had to since close my bank account and this continues to cause stress and financial difficulties in my life. I want everything cancelled and all of the money I spent on the personal training sessions refunded since I never received a single legit training session.

I am rejecting this response because: As I have mentioned in my previous complaint, THIS IS FRAUD!! I will not be held responsible for this. I have never been a member and will never be a member at this gym. The documents you attracted, the receipt, has an address from Fair Oaks, CA. I am not from there nor have I ever been there. In a previous document you sent me it has the last 4 digits of a card number and now you are saying it was paid in cash. The other attached document that says "my account" is past due has only one person's name stating they called and a few text messages timed at 12:00AM!! My fake account that is now in collections and I supposably only received ONE phone call for it??  What this is showing me is that your company has poor communications with their "members" with any problems going on with their account. If I would have known about this fake account by being notified or any letters in the mail it would have been closed, immediately. How can such a company as yourself hold someone responsible for a fraud account?? You are not even trying to work with me on this issue. I need my information taken out of collections immediately. I have still not received any phone call back from your corporate office. You have such poor communication.

5/21/15There seems to be 2 issues in [redacted] complaint-one being her Personal Training Contract and the second being her gym membership.
The Personal Training Contract cancellation was requested on 1/19/15 with a final charge on 2/1/15. This is signed by [redacted], the...

trainer-TJ and the PT Manager Pete. The last charge was made 2/1 but due to NOT SUFFICIENT FUNDS the payment which included Jan. PT (returned in Jan. for NSF) was returned for NSF and was not collected until 3/4/15. There was no charge for PT in March.The Gym Membership Contract is separate and distinct to the PT Contract. The Gym Membership cancellation request is dated 4/3/15. It involves a 30day notice (noted on both the original contract and the cancellation request) and May was the last charge for [redacted]. Her membership will be cancelled on 5/31/15.
As to the charge of "take more and more money...feel like you can take out," the contract clearly states that past due balances will be collected and return fees charged for any payment not honored by the bank. [redacted] signed her agreement to this policy 5/9/14.
[redacted] is not due any refund.
Sheila K
Billing Manager

We understand Mr. [redacted]' concerns. Unfortunately, our records indicate the Mr. [redacted] signed up for a month to month membership in which we have a signed membership agreement and Mr. [redacted] paid the $28.99 sign up fee.

I'm sorry, but the company does not have proof of a cancellation request on file for the member. The last form we received from the member was a call to freeze the account for 3 months. The account currently has a balance due of $158.95. If you are unable to provide proof of cancellation, we will...

offer to settle the account for $44.97 (3 months worth of dues and all fees waived).

I would like to apologize for any frustration you may have experienced. All our advertising that is sent out does say to see the club for details, so all areas of the membership can be covered. All club contact information is easily accessible on the website. [redacted] is our...

corporate email for the [redacted] market. In regards to the rate guarantee fee, it is part of the agreement, however we can waive your last month's dues as a courtesy. We show that this membership is set to term out on 1/15/16.

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is...

acceptable as long as the company follows through on their commitment to repay me.  At this time, I have faxed my refund request form to them and am awaiting my refund.

Member will be contacted by the corporate office to process refund for $9.99.

Please provide us with the proof of the both payment drafted so this may be reviewed.

A refund in the amount $600 was issued on 6/9/15.

This is in response to Fitness Evolutions letter dated 2/24/15 regarding the refund of $132.I, [redacted] (formerly [redacted]), accept Fitness Evolution’s refund offer of $132 for the unlawful withdrawal of funds from my bank account on 1/19/15. I will not, however, be signing the provided contract based on the reason I provided in the email I sent prior to receiving your offer letter."I should be compensated for my wasted time pursuing Fitness Evolution to refund my stolen money  as well as the financial hardship this series of events has caused me". I believe we can both agree that the amount of $1,000 is a fair and just amount (see below) and is satisfactory to both parties.COMPENSATION BREAKDOWN-Money initially stolen from my account: $13210 percent of $132 ($13.20) x 40 days without funds ($528) + original $132 = $660Compensation for time and financial hardship = $340Total expected to settle this matter: $1,000Upon agreement of this request by Fitness Evolution, I shall sign a revised contract (drafted satisfactorily by Fitness Evolution) which states that once I receive my refund and compensation, I, [redacted], will consider this matter closed, no longer pursue this case any further with a lawyer and will cease all communication about and with Fitness Evolution (this includes online postings, reviews, etc.) that, in any way, reflect this case and/or the brand Fitness Evolution.  I await your response.

I'm sorry, I'm unclear. You stated that you wanted services through 11/5, which is when your membership was cancelled.