Fitness Evolution

Hi [redacted]. Thanks for clarifying for us. I have credited your account the $2 that you requested. Again, we apologize for the inconvenience and are working hard to correct staffing issues to ensure we open promptly as scheduled. We now have a new opening team and are confident this wont be a problem moving forward. We look forward to seeing you back at the club soon.

I am rejecting this response because:The august 26th charge is not listed. That is the refund in dispute! Thise training sessions were never used. I...

filed  a fraud claim against  your company for an unauthorized withdrawal from my bank account.  After their investigation , tbey found in my favor and reversed the charges. However I still have not been reimbursed for the unused training sessions that I was charged for in August .

Hello,Our corporate office had sent you a refund form on 9/26 to the email you have on file with your membership. We have not received it back. I have attached it to this response. Can you please fill out the form and return it with your Revdex.com response. Thank you very much.

Enclosed is a copy of [redacted]'s Membership Agreement which clearly states the need to cancel in writing with a 30-day notice before cancellation occurs.As of today there is to indication that she ever gave any written cancellation notice. Until she abides by the signed agreement and cancels in...

writing her membership will remain active. Membership dues are nonrefundable.

I am rejecting this response because: The response from the gym is categorically dishonest, for lack of a more candid...

statement. The gym never responded to the collection agency regarding my account, including removing my name from collections. The gym did not respond to my emails or phone calls after I filed this Revdex.com complaint. You may call the collection agency at any time (and I encourage it) and they will tell you they never received such notification, PBC of Maryland @ 1.800.270.9685 (I can provide names of representatives from the collection agency who worked on my dispute).  In fact, the collection agency just officially closed my collection account and returned it to the gym due to NO response. The collection agency was nice of enough to provide written documentation of my status and their actions  (uploaded as an attachment), as they observed the difficulty in getting a response from the gym. Again, the business response from the gym is far from the truth.

The Member's
first request to cancel was sent 9/9 via mail. All cancellations require
a 30 day notice to cancel, making the 9/15 charges due to cancel. The Member
spoke to corporate office representative regarding the cancellation and was informed she must pay
$63.99 to process cancellation....

(There were all charges within the last 30 days)
Member never came in to make payment, which is why she is receiving
calls regarding the past due balance.

The company has  already contacted the member on 6/16 and informed her the refund was processed and would reflect in her account in a few days once her bank processes.

Hello,We do not show any record of cancellation through a certified letter or in the club. This is probably why the people you spoke with were unable to assist you. However, as a courtesy, we will issue you a refund for the dues paid from May until recent. Per the membership agreement, if you did...

cancel in March, April dues would have been owed because of the required 30 day cancellation policy. I apologize for the frustration you may have experienced. If you could please fill out the attached form and return it with your Revdex.com response, I will get it processed. Thank you.

I'm sorry, but the company does not have proof of a cancellation request on file for the member. The last form we received from the member was a call to freeze the account for 3 months. The account currently has a balance due of $158.95. If you are unable to provide proof of cancellation, we will...

offer to settle the account for $44.97 (3 months worth of dues and all fees waived).

I am rejecting this response because:  I cannot lift my...

shoulders let alone bend properly and it does not make sense to pay a trainer over $1,000.00 when I cannot perform the activities.  As you can see on my account I have not checked in to the gym to even walk on a treadmill due to my back and shoulders.  I will have my physician write a new letter.  Can you please tell me specifically what an acceptable letter would need to include to receive a refund? as I do not want to have to keep going back and forth.  Thank you.

Member will be contacted by the corporate office to process refund for $9.99.

Hi, we apologize if there was an error made on this account. Would you please confirm your birthday to ensure I adjust the correct membership?

I'm sorry, I'm unclear. You stated that you wanted services through 11/5, which is when your membership was cancelled.

A refund in the amount $600 was issued on 6/9/15.

I am rejecting this response because: I talked to [redacted] over the Phone and she said that,  the claim that I have through them was clased, she said the money was back in My account. When I finished talking with her I called My bank and they said that they are still waiting for the response from fitness evolution. She also told me that [redacted] and [redacted] money was refounded and when I talked to them they said no money was refounded to them either. I tried to call [redacted] and no one is answering My calls. I Know My account was cancelled because she sent me a letter saying that it was cancelled and I was going to get 70 dollars from Last month that I should not have had to be charged for. I am about to Start going to the Dr. Because this is stressing me out very much and I will incluye My bills into this. I would like you to Know That I will Take you to court If that's the next Step to take.

This is in response to Fitness Evolutions letter dated 2/24/15 regarding the refund of $132.I, [redacted] (formerly [redacted]), accept Fitness Evolution’s refund offer of $132 for the unlawful withdrawal of funds from my bank account on 1/19/15. I will not, however, be signing the provided contract based on the reason I provided in the email I sent prior to receiving your offer letter."I should be compensated for my wasted time pursuing Fitness Evolution to refund my stolen money  as well as the financial hardship this series of events has caused me". I believe we can both agree that the amount of $1,000 is a fair and just amount (see below) and is satisfactory to both parties.COMPENSATION BREAKDOWN-Money initially stolen from my account: $13210 percent of $132 ($13.20) x 40 days without funds ($528) + original $132 = $660Compensation for time and financial hardship = $340Total expected to settle this matter: $1,000Upon agreement of this request by Fitness Evolution, I shall sign a revised contract (drafted satisfactorily by Fitness Evolution) which states that once I receive my refund and compensation, I, [redacted], will consider this matter closed, no longer pursue this case any further with a lawyer and will cease all communication about and with Fitness Evolution (this includes online postings, reviews, etc.) that, in any way, reflect this case and/or the brand Fitness Evolution.  I await your response.

We do not have a  record of cancellation for the initial membership. The new membership that the member joined online has already been terminated. The Member does owe a total of $84.97 for monthly charges. Fitness Evolution can apply $20.99 towards the previous balance and waive $25...

in fees once new billing is provided by the member. I've attached a transaction history showing the member only paid initial start up, and no last month was paid for dues due to account being frozen.

I would like to apologize for any frustration you may have experienced. All our advertising that is sent out does say to see the club for details, so all areas of the membership can be covered. All club contact information is easily accessible on the website. [redacted] is our...

corporate email for the [redacted] market. In regards to the rate guarantee fee, it is part of the agreement, however we can waive your last month's dues as a courtesy. We show that this membership is set to term out on 1/15/16.

5/21/15There seems to be 2 issues in [redacted] complaint-one being her Personal Training Contract and the second being her gym membership.
The Personal Training Contract cancellation was requested on 1/19/15 with a final charge on 2/1/15. This is signed by [redacted], the...

trainer-TJ and the PT Manager Pete. The last charge was made 2/1 but due to NOT SUFFICIENT FUNDS the payment which included Jan. PT (returned in Jan. for NSF) was returned for NSF and was not collected until 3/4/15. There was no charge for PT in March.The Gym Membership Contract is separate and distinct to the PT Contract. The Gym Membership cancellation request is dated 4/3/15. It involves a 30day notice (noted on both the original contract and the cancellation request) and May was the last charge for [redacted]. Her membership will be cancelled on 5/31/15.
As to the charge of "take more and more money...feel like you can take out," the contract clearly states that past due balances will be collected and return fees charged for any payment not honored by the bank. [redacted] signed her agreement to this policy 5/9/14.
[redacted] is not due any refund.
Sheila K
Billing Manager

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is...

acceptable as long as the company follows through on their commitment to repay me.  At this time, I have faxed my refund request form to them and am awaiting my refund.