Fitness Evolution

At this time the members is only paying for a basic membership. The club does have group ex classes, tanning and hydro massage available. The member can cancel her membership, if she would like. We do not show that she has ever made an attempt to do so.

I am rejecting...

this response because:Every month the dues are automatically withdrawn from my [redacted] account- two payments per month of $20 each for our memberships under the names of [redacted] and [redacted]. Their argument makes no sense.This is absolutely ridiculous. It seems that now they are coming up with this bizarre story of "past due" or "outstanding balance"... If this is the case, why hasn't a word of this been spoken to me when I've been calling multiple times per day for the past week??Thank goodness for electronic banking- I have every posted payment since last year that I can easily supply, if needed. This is so absolutely insane- as a matter of fact I will be contacting the several other people who have been overcharged (I know of 4 people, so far) and see what we can do legally as a class action lawsuit.

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 
My bank records show no distribution of funds to Fitness Evolution. The manager of the Brook road location, [redacted], also confirmed that on my initial conversation with him in November. The amount that Fitness Evolution said that I owe is also the total of 6 months of dues plus a $10 fee that they agree to suspend for a late payment. If my account had paid them for one of the months the bill would have been $19.95 lower than what they say I owe. Even still, why did no one communicate with me that my account was delinquent? They have my address, my phone number and my email address. It seems to me that a simple communication when the autodraft account became 30-60 days overdue would have been a good business idea, rather than just waiting 6 months and sending me to collection.
 
To me this is an open and shut case. I made a solid effort to fulfill my agreement, but was told that agreement did not exist in August. Once a problem was made known to me I attempted a compromise to resolve the matter, even though I felt I was completely in the right. I feel that the manager of the location was understanding and in agreement with me. [redacted] even communicated verbally that he could see were they had made a number of mistakes handling my account. I have never seen or heard of a company who's customer service policy includes representatives not answering the phone or email with questions. I also don't understand a corporate customer service department that has no phone number for communication and also does not respond to emails sent to them through their own web site about the business practices of one of their locations. 
 
I will be out of the country for 2 weeks and have no access to email or phone. I will be happy to meet with the representatives of the company anytime after March 28, 2014. 
 
If Fitness evolution has evidence that my account was debited, I would like for them to send me a copy of the details so that I can review them with my bank.
 
Regards,
[redacted]

Hello. I recently filed a report a few months back about a business that would not close an account and continued to charge me. I was given a case number and once the matter was claimed as addressed, I thought my troubles were over. I was told all I owed was $13.99 even though I canceled prior to the charge date. I went to the gym to make the payment 2 days ago and was told I owed $76 dollars and some change. Just today I received a letter from Collections stating that I owe $234.00. I am beyond frustrated and at my breaking point of frustrated and stressed. I have worked very hard to keep my name and reputation clean and now have wrongfully received a debt collection letter having been officially my first one. I am hoping to have my case re-opened and this matter addressed and hopefully clean up my name from this wrongful doing. I don't know what they are doing and I need to know what is going on. The collector that I have apparently been sent to is from [redacted]. I really need someone to get back to me as soon as possible. This situation is pushing my anxiety over and stressing me out in more ways than one. Thank you for your time.I hope for an adjustment and for this issue to be permanently resolved as soon as possible

the Revdex.com spoke with the business and [redacted] from the business. He stated that the 6 month free member is really a credit for 6 months and the $39.99 is a fee charged to price lock since they have no contracts. This was not listed on the coupon but he explained that to the customer after the coupon...

was received. He is willing to refund that amount either by phone or by coming into the business.

I am rejecting this response because: it was over 5 months ago since I hurt my back so ofcourse I dont have a drs note. But thats irrelevant because it should show in your records that I personally went in to cancel the personal trainer contract,  and because it was within the window of cancelation, you just had to honor my decision. I dont need to show you anything/proof, I could have just changed my mind if I wanted

Hi [redacted], we apologize for any inconvenience and will address this with our team.

I am rejecting this response because:The august 26th charge is not listed. That is the refund in dispute! Thise training sessions were never used. I...

filed  a fraud claim against  your company for an unauthorized withdrawal from my bank account.  After their investigation , tbey found in my favor and reversed the charges. However I still have not been reimbursed for the unused training sessions that I was charged for in August .

I am rejecting this response because: The response from the gym is categorically dishonest, for lack of a more candid...

statement. The gym never responded to the collection agency regarding my account, including removing my name from collections. The gym did not respond to my emails or phone calls after I filed this Revdex.com complaint. You may call the collection agency at any time (and I encourage it) and they will tell you they never received such notification, PBC of Maryland @ 1.800.270.9685 (I can provide names of representatives from the collection agency who worked on my dispute).  In fact, the collection agency just officially closed my collection account and returned it to the gym due to NO response. The collection agency was nice of enough to provide written documentation of my status and their actions  (uploaded as an attachment), as they observed the difficulty in getting a response from the gym. Again, the business response from the gym is far from the truth.

Our apologies [redacted], the complaint was closed and I didn't realize your signed refund form was sent. I have forwarded to accounting for expedited processing.

I am rejecting this response because:My credit has been affected and the FE has not taken actions to repair it.Fitness Evolution claims that I was enrolled under auto-renewal. I have requested Fitness Evolution to demonstrate that I gave permission and approval to be enrolled under auto-renewal. Fitness Evolution has not yet provided any proof.

Hello,Our corporate office had sent you a refund form on 9/26 to the email you have on file with your membership. We have not received it back. I have attached it to this response. Can you please fill out the form and return it with your Revdex.com response. Thank you very much.

Hi, I apologize for the delay in getting your refund check. I sent your signed refund form to our accounting department for expedited processing.

As of today (01-03-2017) I have not received ANY money from  Fitness Evolution.PS see attached letter from my VA Doctor.Thank You

Hi [redacted].I see that your account was frozen twice last year: from January-March and again from April-June during which time there were no monthly dues. After that your dues resumed as scheduled.

Hi [redacted]. We received your 30-day notice to cancel in March, charged as scheduled in April and have now cancelled your account.

I am rejecting this response because:Again whom ever is responding with this information need to come with the facts  not excepting anything that they are stating its all lies they're just trying to save there name from being drug in the mud by making up things about me that are untruthful. I was promised 2 free months of gym service when I signed up at fiesta days in Vacaville its a fair they run every year they had a booth there and the young lady by the name of [redacted] was the one who signed me up. When they attempted to debit money from my account it supposedly returned but when I contacted my bank they told me that nothing was ever received or returned by that merchant. I then came in prior to the day that this entire altercation took place and the gentleman advised me that payment was returned but it was not due to insufficient funds which I already knew that it couldn't have been being that its the only account I use to pay all of my bills and I always have money in this particular account. The gym manager at the time said she would get back to me after she got back from vacation but that never happened because she never came back. I still haven't heard anything about my headset being stolen no one has even addressed that matter yet. I don't appreciate anyone lying on me trying to make me out to be some trouble maker we can get statements about y character if that's nesssesary. I again not once EVER BROKE ANY GYM RULES OR DISRUPTED THE GYM AT ABY TIME SO PLEASE STOP WITH THE LIES ALREADYALREADY!! My account should have never shown any amount due it was suppose to be corrected by the gym manager her in talked about this prourprour she just never kept her end of the bargain. Secondly the district manager [redacted] is a disgrace to the company its funny because I just recently visited another fitness evolution gym with a friend of mine because she just moved and it was close to her house as I did warn her about what happen to me as well as tons of other people she wanted to go in their  and take a look at it for herself well as I was talking to one of the managers that was trying to get me to sign up I had to explain to him why I would never ever give my money to this corporation I was about to tell him about my experience with [redacted] and before I could say her name he mentioned it before me because he stated he already new how she talks to people and that a lot of people have a had issues with her. If the company is so confident about Ms. [redacted] working for there company I challenge them to do a random survey with all of the evolution gym that are within her district and ask the employees how they feel about her and see what they say. I don't see this place lasting for the next 5 years between the customer service, unprofessionalism, dishonesty, and billing issues there's no way any business could survive that long running it the way they are!Above I attached only some of the reviews on [redacted] that you can find about them from a mixture of different locations explaining some of the same issues AMD complaints that people have experienced with this company so you can be the judge of it.

The personal training at this location is done by Professional Fitness, they can be reached at ###-###-####.

Hi [redacted]. Thanks for clarifying for us. I have credited your account the $2 that you requested. Again, we apologize for the inconvenience and are working hard to correct staffing issues to ensure we open promptly as scheduled. We now have a new opening team and are confident this wont be a problem moving forward. We look forward to seeing you back at the club soon.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]Explanations were provided in the previous responses.
Regards,
[redacted]