Fitness Evolution

A refund for [redacted] has been processed by our corporate office.

I am rejecting this response because: Hello,Thanks for your prompt reply, please check your Camera...

Recordings at the GYM I stop by every 2 months and asked for freezing my account. I even talked to the representative at the Front Desk about the charge she said that they had a glitch on their system as some other people also complained the same.Please check your Video recording for Proof.

Positive: when you first start up with this gym everyone is nice friendly smiling and very warm and very helpful but it's only to get you to sign up.
NEGATIVE : after I signed up with Fitness Evolution I was completely ignored. The staff was not as friendly. I've had issues with billing on more than one occasion. I was told when I signed up there will be no contract and I'm still getting billed even after I cancelled my membership. I spoke to a manager and he was extremely rude he talked to me in a manner that a manager should never talk to a customer. When I ask for it his boss's number he gave me the run around and I have still yet to been in contact with anyone other then the rude manager to talk about the issues that I've had with this gym.

Hi [redacted], I will be happy to look into your account. We never intend to overcharge and apologize if there was some mistake. Unfortunately I have not been able to find your membership. Will you please confirm your birthday?

Hi [redacted]. Your refund form was sent on 1/6. Please sign and return to us and we'll get your check expedited.

Hello, At your request, on April 8th our corporate office did reach out and call you at the number provided. We have yet to have a  return call back. Please let us know how you would like us to proceed.

The member was emailed a refund form from our office for his PIF amount. We are still awaiting receipt of the form from the member so we can  issue the refund.

There will not be a refund issued as we do not give refunds on paid in full personal training.

Revdex.com:
I have...

reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
[redacted] reached out to Revdex.com and stated that no one from the gym has reached out to her and no credit has been received.

Our month to month members may go into the facility and sign a cancellation request, if they are unable to go into the facility they are able to send a certified letter requesting to cancel the membership.  This is to ensure the member has a confirmation of the membership being cancelled. ...

I do not show we have received any request to cancel the membership and it has remained active.  What I'm able to is cancel the membership effective immediately, however there will not be a refund issued.

From: [redacted]<[redacted].com>Date: Mon, Jun 6, 2016 at 3:46 PMSubject: CASE ID# [redacted]To: "[redacted]@myRevdex.com.org" <[redacted]@myRevdex.com.org>Afternoon [redacted],Your boss [redacted] gave me your email so I could send you the letter I received from Evolution Fitness former manager Nik R[redacted]. I cancelled my membership with him. This place is so unorganized I have had nothing but had hassles with them (back office) that is another reason I left. Please find it attached. They just charged me again this month. So since Sept I have been charged $9.99 a month and the yearly fee of $39.00, of neither they will return. As of now this comes to $138.90.If you need to contact him (Nik) please let me know and I can give you his email and phone number.Thanks[redacted]

Hello,I appreciate your patience while we looked into your account. The company doesn't show any record of you cancelling your account on January 4th. Even though we do not have the proper cancellation notice on file, we have closed the account and we have also contacted the collections agency to...

remove your account from collections.

I am rejecting this response because:  I understand where the funds went, however I was not informed this would be happening....

 If I had at least received an email, voicemail, anything, I would have been prepared.  I called the gym to find out why I hadn't received a reimbursement.  I was then told it was applied to my gym membership.There was never any response to my repeated calling.  No one ever picked up the phone for a "corporate" office.  I continued to contact the gym to at least speak to someone.Very unprofessional.As for the cancellation, I was not told it would be 30 days before the cancellation went through.This could have been already resolved, but because there was never any communication on your part.  From my understanding, this company strives to make their members satisfied.  Clearly that is not true.

Hello [redacted]Thank you for the form. I have sent it off to Corporate for processing.

Mr. [redacted],I have attached a partial copy of your signed agreement which outlines the cancellation policy and other fees that will be charged as part of your membership. You can cancel your membership by certified letter or at your home club per the instructions in the agreement. Your account must...

be current. The attachment provides you with the address for mailing and with an explanation of any fees you may have been charged.

In order to make any changes to the account we need a written request.  There are no notes or forms singed in regards to either putting the membership on hold or to terminate the account.  We will not remove the account balance all we are able to do is offer you a settlement payment of...

$215 as previously agreed by with one of our representatives. To make the payment please give [redacted] a cal at [redacted].

Hi [redacted], we're so sorry about that duplicate account. The charges on one account were returned from your bank and weren't actually charged. I credited that account to remove the balance that accrued and confirmed it has been cancelled. The charges on the other account are a valid enrollment fee and...

October dues, drafted as scheduled on your membership agreement (attached).

Hi [redacted]. I'd be happy to help you with this issue, but I'm not seeing the charges you described. In addition, being charged monthly would indicate we did have correct billing on file. Perhaps we just had the incorrect phone number? But I'm not understanding the $115 charge.Please provide more...

information so I can help you in resolving this issue.Thanks so much!

As the attached documents show, the complainant signed the membership registration agreement and paid a signup fee of $3.43 for the month of January.  On Feb. 1 the dues of $9.99 were collected. On Feb the complainant requested cancellation according to the terms of the membership agreement....

 Cancellation requires 30 days notice and an additional full month of billing, therefor the March 1st billing for dues and Annual Rate Guarantee Fee on March 9th .Both the membership agreement and the cancellation request have the same email address as the complainant has used here. These forms are automatically sent at the time of processing.  The balance remains and the member is responsible for all fees incurred. We have upheld our end of the agreement and cancelled future billing.The membership agreement and cancellation request have been resent to the email on file.  During the sign up process the prospective member is required to acknowledge that they have read and agree to the terms of the agreement before any money changes hands.

Hi [redacted]. You have been approved for a refund of $304. We would be happy to hold your remaining 15 sessions until after your recovery. If, however you will be unable to return per Doctor's orders, please send us that medical recommendation. I have waived your balance on your club membership and...

have frozen your membership temporarily so you will not accrue further charges.We wish you a speedy recovery and hope to see you again soon.