Fitness Evolution

Hello,The total contract value is $1440 which gives the member the right to cancel the contract within 5 days. I have attached the membership agreement which the member signed on  5/20. We do not show any records of a request to cancel this until 6/9, as attached letter states. The signed...

agreement states that the agreement is for a term of 6 months. We will set the contract to end at the end of that time frame, so it will not roll over past the 6 months. If the member would like to request a freeze, we can push back the contract as a courtesy.

Member never had childcare on account. Included transaction history as well as initial contract. Went in and waived the august fees which had returned for a total of $39.99 even though they were valid charged. No refund will be issued, as it was not a 5 day cancel.

Member settle account on 8/29. Company considers this resolved

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
I have received my refund. Thank you.

I am rejecting this response because: by December I was tired of paying for more training sessions than I had taken.I talked to the front desk and they informed me that my trainer [redacted], no longer worked there.I asked them how I could get the $100 charges to stop and get a refund for the sessions I had not taken. I was told to come back and talk to the maanger [redacted]. In January I talked to [redacted], I told him that I hadnt heard from my trainer in a couple months and that I was being charged  $100 for training sessions I had not taken. I told him that I wanted the charges to stop and that I wanted a refund. He told me that [redacted] should have called his clients, informed them that he was leaving and cancel the sessions. [redacted] took my name and told me he would contact the corporate office to try to get my refund. He said that it could take from a week or so to a couple months to get it because they were very busy with new branches opening. He told me to to check back in a couple days an he would probably have information for me.I checked back two days later, he said hadn't heard anything an that it could take awhile longer. I checked twice a week until February when I was charged $100 again. In February he told me to write a short description of what happened and sign it. I wrote the letter and handed it to him on 2\27\17. I continued to check with  him and tell him I was still being charged $100.by the end of March I started asking him if there was someone else I could talk to. He suggested I come back an he would call corporate with me. No Answer.We tried again the next week via conference call while I was at work...No answer. I began to get frustrated an walked in again to talk to [redacted]. He asked me again what was going on and who my trainer was. I told him, and told him that I was still getting charged 100$. He then went into the computer looked it up and told me that I wouldn't get charged again. He said that he would continue to try corporate for my refund. The whole time I thought corporate would have to cancel the $100 charges and refund

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me if they do indeed contact me and refund the...

amount of $38.99 either automatically to my bank account of which the amount was deducted from or by a check mailed directly to my home address .  I left my home number on one previous occasion with no call back.  The information should be on the paperwork originally filled out.  If I do not receive a phone call either in person or a message on my home voice mail from the business (Fitness Evolution) within five (5) business days; I will again make a complaint with Revdex.com.  Thank you.

The member agreed to have the rates reduces from what she paid to our current rate which includes an annual fee of $39.  We have advised the member that we will not refund the charge or pro rate as it is a fee that needs to be paid as she requested to have the membership billed at one of our...

rates and used the facility.  Per her request we did terminate the membership and she was not billed for the current month or for the last month dues.   The last payment that was made on the account was for the month of February which included the annual fee.

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me. There

Fitness Evolution will waive the 30 day cancellation notice. However, Member does still need to submit a cancellation either by certified letter or in club M-F 9A-6P.

On 12/10/16 the complainant was incorrectly charged for training.  On 12/14/16 this office was informed of the error and a request was made for a refund ASAP.  The credit was applied to the credit card on 12/14/16.On or about 12/20/16 the complainant disputed (requested a charge back) from...

the credit card company. Even though the credit had already been processed the credit card company decided that the dispute/charge back was valid, returned the funds to the cardholder and informed us that we had no recourse.  Since the funds were collected once and returned twice we returned the charge to the complainant's membership account.The complaint does not state where "the charges re-appear".  If they reappeared on the credit card statement then the credit card company reversed it's decision (thereby wiping out the duplicate return) but we have not been informed if that happened.  If the reappearance is on the Fitness Evolution membership account then that is explained above.  Fitness Evolution has not made any attempt to use the credit card since the credit given 12/14/16.

Hello,We show the member submitted cancellations on 4/7 for [redacted] and [redacted]. The last charge for [redacted] was 5/5 and last charge for [redacted] was 4/15 per 30 day notice. Attached are the cancel forms that were submitted on 4/7. The charges for both accounts are valid per the agreement, we can...

issue a refund as courtesy for [redacted] and waive the 30 day notice. I have attached a refund form. Please fill it out and send back to us either with your Revdex.com response or directly to [redacted]@fitnessevolution.com. Thank you.

On 4/27/2017 [redacted] signed an agreement(copy attached) for a 12 month committed term membership @$32.99 per month with a once per year fee of $39.00 with payment of fees authorized by credit card for monthly billing.  She paid her signup fee of $4.87 by credit card and a copy of her...

membership was automatically emailed to her at [redacted].com - the address she provided.There was an additional transaction for advance payment of $300.00 paid with a third party corporate check -- presumably an employer benefit of a maximum allowance for employees to use for a health club.  That amount was applied to the membership.  As this is not the norm our system needs a manual override to compensate for the Rate Guarantee Fee as that fee is collected in a separate draft to a different account than the monthly dues.  Unfortunately the billing dept was not notified of the need for the override and therefore [redacted] was charged to the credit card on file for the fee.  When we were made aware of the error on 6/14 a credit was processed to the credit card (copy attached).  A credit card return typically take 3 days to post to the card holder's account (bank rules-not ours) but on 6/20 [redacted] disputed the already refunded charge of 6/8 with her credit card company resulting in a chargeback of the fee as well as a return item fee to her membership account.Since [redacted] cancelled her membership within her initial term she has also been charged a $59.00 buyout fee.  This policy and fee are clearly stated on the Membership Agreement as well as being explained during the initial sales conversation.The balance on the membership is $-78.03 and is due not to [redacted] but to the issuer of the original check.  This fact has been relayed to [redacted] by the manager.

I am rejecting this response because: I signed up for a 3 month contract not a six month contract. I attempted to cancel the contract twice.

I spoke with [redacted] from the company and he stated that the consumer did sign up for membership in May 2013. That billing went through fine but the next bill in July came back invalid account number. Since then all the billings have come back as invalid account number and that is why the consumers...

membership is in collections.

The member has been emailed a refund request form. The account has been terminated. Refund of $260 is pending until receipt of the refund request form.

I am rejecting this response because: even though my membership was cancelled, I was not reimbursed for money that the company took out of my account because their team...

member, [redacted], signed me up for a contract I did not want. He did so to get me in the door through a cheaper rate but didn't tell me that it was beyond the amount of time that I wanted my membership for.

I am rejecting this response because:  You are only addressing the refund for the free month.  I am requesting a refund for all of the charges as stated in my original complain.  And I need to add to that amount...

because you are still charging my account even after I requested a cancellation and was assured by [redacted] that he was processing the cancellations immediately.  I will go ahead an list the charges once again below.   I detailed in my complaint the charges I am due.....$179.00 but listed the wrong yearly service fees.  The correct amount should be $216.00 plus another month of dues charged to my bank this month 39.99, 9.99, 9.99 for an additional 59.97 making it a total of $275.97 I am requesting a refund for all of the months service fees taken from my account from the date I cancelled my service with this company.  And the yearly membership fees I was assured by your representative that I would not be charged.  The total is $275.97.  I will not accept anything less.  I am willing to go to court if I have to.  I will also proceed with filling a complaint with Consumer Affairs.  I hope to hear from you soon and to NOT have any additional charges taken out of my account.  Thank you.

The member has received a credit to her membership account. We show her and her husbands accounts still open and active. The credit is showing on her account. I've attached the transaction history.

We apologize if there was any confusion on the charges on the member's account. We have attached a transaction history for the member as well as the break down of the charges. The initial payment of $24.99 was both first month's dues and enrollment fee.The following payment was the regular monthly...

rate of $14.99.In February was when the member was charged the rate guarantee which was part of the agreement. As a courtesy, we can issue a refund for the $14.99 paid as the member's 30 day notice.

Hello,I am so sorry, but our records do not show a cancellation on file. Please send the receipt from the certified letter you sent and we will handle accordingly. I apologize for any inconvenience. You can scan and attach the receipt to your Revdex.com response. Thank you.