Fitness Evolution

I am rejecting this response because: I provided a receipt of me paying my security deposit for the apartment and was told that was all I need at this point. I took that information in and it was submitted to corporate and per [redacted] corp told her. that I could not receive a refund. I would not be paying for a security deposit to move into a unit if I am not moving there. I believe this is enough information for you all to see, I do not have to make this up. This is ridiculous that someone would have to go thru all of this to get a refund for a yearly payment and obviously this was not something I knew back when I signed up for the gym. As, I stated before... due to personal and business reasons, I am moving back to Chicago. I am from Chicago and not California.  Please review the information given and let me know when I can expect a refund of my payment. I already have my bank involved with this as well, as it unfair you have to deal with a company that want to keep a customers money when they clearly will NOT be able to use the service. thank you

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me. There

Hello,The total contract value is $1440 which gives the member the right to cancel the contract within 5 days. I have attached the membership agreement which the member signed on  5/20. We do not show any records of a request to cancel this until 6/9, as attached letter states. The signed...

agreement states that the agreement is for a term of 6 months. We will set the contract to end at the end of that time frame, so it will not roll over past the 6 months. If the member would like to request a freeze, we can push back the contract as a courtesy.

Member never had childcare on account. Included transaction history as well as initial contract. Went in and waived the august fees which had returned for a total of $39.99 even though they were valid charged. No refund will be issued, as it was not a 5 day cancel.

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me if they do indeed contact me and refund the...

amount of $38.99 either automatically to my bank account of which the amount was deducted from or by a check mailed directly to my home address .  I left my home number on one previous occasion with no call back.  The information should be on the paperwork originally filled out.  If I do not receive a phone call either in person or a message on my home voice mail from the business (Fitness Evolution) within five (5) business days; I will again make a complaint with Revdex.com.  Thank you.

We have nothing to do with the billing for personal training at this location.  Professional Fitness is the company billing you.

Member settle account on 8/29. Company considers this resolved

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
I have received my refund. Thank you.

Hi,I have attached a transaction history for your review. On 12/21/15 we show that there was a returned ck/cc. The return item fee of $5, brought the amount due for December to $23.99When you made your payment of $23.99 on 1/3/16, it was actually covering the December charges that were returned by...

your bank. The January dues were never paid for, the $23.99 went towards the December balance. Also, we do not have a cancellation on file for your membership. However, we can settle this account for only the amount that was due in January, $57.99.

Member was already contacted regarding the refund. Refund pending return of refund authorization form.

Hello,I am so sorry, but our records do not show a cancellation on file. Please send the receipt from the certified letter you sent and we will handle accordingly. I apologize for any inconvenience. You can scan and attach the receipt to your Revdex.com response. Thank you.

On 4/27/2017 [redacted] signed an agreement(copy attached) for a 12 month committed term membership @$32.99 per month with a once per year fee of $39.00 with payment of fees authorized by credit card for monthly billing.  She paid her signup fee of $4.87 by credit card and a copy of her...

membership was automatically emailed to her at [redacted].com - the address she provided.There was an additional transaction for advance payment of $300.00 paid with a third party corporate check -- presumably an employer benefit of a maximum allowance for employees to use for a health club.  That amount was applied to the membership.  As this is not the norm our system needs a manual override to compensate for the Rate Guarantee Fee as that fee is collected in a separate draft to a different account than the monthly dues.  Unfortunately the billing dept was not notified of the need for the override and therefore [redacted] was charged to the credit card on file for the fee.  When we were made aware of the error on 6/14 a credit was processed to the credit card (copy attached).  A credit card return typically take 3 days to post to the card holder's account (bank rules-not ours) but on 6/20 [redacted] disputed the already refunded charge of 6/8 with her credit card company resulting in a chargeback of the fee as well as a return item fee to her membership account.Since [redacted] cancelled her membership within her initial term she has also been charged a $59.00 buyout fee.  This policy and fee are clearly stated on the Membership Agreement as well as being explained during the initial sales conversation.The balance on the membership is $-78.03 and is due not to [redacted] but to the issuer of the original check.  This fact has been relayed to [redacted] by the manager.

Hello,The Personal Training agreement was forwarded to the member's email on file. The agreement shows it is a month to month agreement and requires 30 day notice to cancel.  As a courtesy, and since we show that no sessions have been used, I have attached a refund form for $440. Please fill it...

out and return it with your Revdex.com response and we will get it processed. Thank you very much.

The member has been emailed a refund request form. The account has been terminated. Refund of $260 is pending until receipt of the refund request form.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
I had a member ship for myself and my wife: [redacted] and that was the account in question. I have asked them to downgrade and refund me for that extra charge before October. The reason I could not cancel my memberships before October was that I was waiting for a respond from the management. I tried to contact the manager 3 times but I never succeeded. I also sent a written request to cancel both accounts. 
Regards,
[redacted]

I am rejecting this response because: I signed up for a 3 month contract not a six month contract. I attempted to cancel the contract twice.

The member has received a credit to her membership account. We show her and her husbands accounts still open and active. The credit is showing on her account. I've attached the transaction history.

Hello,We show the member submitted cancellations on 4/7 for [redacted] and [redacted]. The last charge for [redacted] was 5/5 and last charge for [redacted] was 4/15 per 30 day notice. Attached are the cancel forms that were submitted on 4/7. The charges for both accounts are valid per the agreement, we can...

issue a refund as courtesy for [redacted] and waive the 30 day notice. I have attached a refund form. Please fill it out and send back to us either with your Revdex.com response or directly to [redacted]@fitnessevolution.com. Thank you.

We apologize if there was any confusion on the charges on the member's account. We have attached a transaction history for the member as well as the break down of the charges. The initial payment of $24.99 was both first month's dues and enrollment fee.The following payment was the regular monthly...

rate of $14.99.In February was when the member was charged the rate guarantee which was part of the agreement. As a courtesy, we can issue a refund for the $14.99 paid as the member's 30 day notice.

I spoke with [redacted] from the company and he stated that the consumer did sign up for membership in May 2013. That billing went through fine but the next bill in July came back invalid account number. Since then all the billings have come back as invalid account number and that is why the consumers...

membership is in collections.