Fitness Evolution

Member was already contacted regarding the refund. Refund pending return of refund authorization form.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
I had a member ship for myself and my wife: [redacted] and that was the account in question. I have asked them to downgrade and refund me for that extra charge before October. The reason I could not cancel my memberships before October was that I was waiting for a respond from the management. I tried to contact the manager 3 times but I never succeeded. I also sent a written request to cancel both accounts. 
Regards,
[redacted]

Hello,The Personal Training agreement was forwarded to the member's email on file. The agreement shows it is a month to month agreement and requires 30 day notice to cancel.  As a courtesy, and since we show that no sessions have been used, I have attached a refund form for $440. Please fill it...

out and return it with your Revdex.com response and we will get it processed. Thank you very much.

We have not received a certified letter.  The member signed up for a 6 month term and is not able to cancel within that time frame.  There will not be a refund issued.

The enclosed copy of Mr. [redacted]'s signed and dated PT contract affirms the following facts:1. There are no refunds on PIF PT sessions. A number of sessions are paid for aspecific trainer is not part of the contract.2. A liability release is a prominent part of the PT contract.3. The only appointment...

for training was made 8/11. When Mr. M[redacted] left our employment in mid-August he informed the clients he was training and they were subsequently contacted by other personal trainers to set up appointments. A message was left on 9/2.When Mr. [redacted] requested a refund he was reminded by the club manager that per the terms of the signed contract there were no refunds but any other personal trainer could train him. He refused the assistance of another trainer. The non-refundable sessions are available to Mr. [redacted] whenever he wishes to make an appointment with one of our certified personal trainers to redeem them.Sheila K[redacted] Billing Manager

My records indicate that [redacted] joined the gym as a month to month member on 2/7/14. At that time he paid the enrollment fee and the prorated monthly dues for a basic membership @ $9.99 per month. I have no record of a payment for 6 months dues but his contract indicates that the membership...

"will renew automatically on a month-to-month basis....until member cancels in writing with a 30 day notice."As [redacted] supposedly paid for 6 months in advance and provided no EFT his membership was set up with Semi-Annual fees. The first billing of the semi-annual fee was charged to his membership on 9/1/14 as no cancellation request had been submitted. When his account became past due for 4 months it was automatically sent to collections for non-payment.The only contractual obligation that [redacted] was under (as per his agreement) was to cancel his membership in writing, which he agreed to do when he joined the gym. The fees we charge are for membership. It is the choice of the member to use or not use the gym as he wishes.Respectfully,Sheila K[redacted] Billing Manager

I am rejecting this response because:when I inquired about cancellation, I was not told that it needed to...

be via certified mailS I have already submitted my cancellation and my membership card to the location. Again, after reading other customer complaints, I am not the only one having this problem with things falling through the cracks with change of ownership. I would be happy to send my cancellation later that I have saved on my computer again, but I still would like to be refunded since January. This is ridiculous.

Revdex.com:I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me. I still have an issue with the way they handled the situation. I still am waiting for a reason as to why they didn't contact me for 7 months if my account was past due and let the account get so far out of control. I will accept their deal to pay the $42.00
Who do I pay, them directly or the collection agency???
And I NEED SOMETHING IN WRITING STATING THAT THEY HAVE NOTIFIED THE CREDIT BUREAUS TO REMOVE THIS BLEMISH OFF MY CREDIT . I HAVE VERY GOOD CREDIT AND DO NOT WANT THIS TO HURT THAT.
I WILL WAIT FOR A RESPONSE AS HOW TO PAY.

Hi [redacted], your account was credited on 3/30 for the duplicate enrollment fee. Your 30-day notice was submitted on May 16th and was cancelled as scheduled in June.

Hi [redacted], there isn't a training agreement on your membership. Please let me know your boyfriend's name and birthday so I can take a look at his account.

Hi [redacted]. Your refund check was mailed on 10/5.

I am rejecting this response because: that still does not address the issue of the business ethics of that individual miles and how fitness evolution conducts business. If Fitness Evolution is...

contracting with Professional Fitness, they still have an obligation to satisfy customers needs.  Not harass or belittle customer knowledge and guilt a customer into a contract that is nonrefundable.

I am rejecting this response because: I have already...

given my credit card statements to 3 different employees within the company, you can contact [redacted] and speak with her regarding what she was able to resolve. At this time [redacted] will not return my emails or phone calls. She has full credit card statements of mine and has not been capable of communicating with me. Thusfar your company has not proven to be trustworthy or responsible with my financial information, please work with your coworkers and resolve this.

I am rejecting this response because: I am in the process of reviewing the contract which apparently you were able to find after 6 months. There are many inconsistencies and questions raised in review of the contract. Questions regarding the way payments should have been handled, and your billing practices. Also, there are 3 different monetary amounts you claim I owe you. Your previous requests for payments are unclear. I still have not received any mail or bills from you or the "collection agency" regarding my account. Please send me by mail an invoice with explanation and details of your request and your proposal to resolve. I am in need of this before resolution of this account can be discussed. I am certainly okay if you send it certified mail. Thank you, Karla

I am...

rejecting this response because: the membership fee charged my account and put it in overdraft. Had they replied to me in a timely manner I would have gladly sent the letter and transferred funds to avoid the overdraft. The lengthy reply time and what clearly took a Revdex.com review to even get communication from them has lead to a 27.50 overdraft charge. This in my opinion is still unacceptable. I should not have to file with Revdex.com to get any communication. It's unacceptable that I have to go through Revdex.com to get you guys to even communicate with me. And we know it's to save your reputation.

Member’s wife never received the “WE WANT YOU BACK” offer. She cancelled prior to that campaign rolling out. It’s an exclusive offer only valid to the member who receives it. Member’s wife already rejoined and has an active Basic membership in the system.

Thank you. We have located your daughter's account. In order to resolve this matter,...

we will contact the collection agency and have her removed from collections.Please note that it sometimes does take a week or two for the collection agency to totally remove her from their system after our request. Thank you.

Hello, On 12/16/15, the member was sent a refund form for $312 in personal training mischarges. The company has not received the form back from the member in order  to process and issue the refund. The member's account has since been terminated.

I am rejecting this response because: Regardless of what the policy was to terminate the membership, I was not told the letter had to be sent via certified mailuntil I received two returned letters and made 3 phone calls. There needs to be better communication between employees and members. Or maybe better training. Still requesting a refund and will continue to do so, because this is ridiculous. I know you have means to issue refunds. All businesses do.

I do not agree with this company at all BUT I went in and paid the demanded money yesterday (see attached receipt). I want them out of my life. I went into the gym at 4:45pm and was told that they do accept cancellations between the 13th and 19th of each month. The first time I went in I was told they do not accept cancellations between the 1st and the 4th??? This must be illegal to withhold cancellation to their members. I told them I needed to speak with the manager. [redacted] the manager came and cancelled my account (this is what she said) and I paid the $44.96. She told me she could not give me proof of cancellation. The last thing I need from this company is something in writing that states my cancellation was entered into their system AND that no other charges will come up in the future.