Fitness Evolution

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.Thanks[redacted]

Hello.The agreement that was signed was for 6 months, however, we will waive the balance on the account if payment is made for $160. This will fulfill the PT obligation. Please note, the member is still responsible for membership dues.

I am rejecting this response because: This is...

completely wrong. There was never an "agreement " for six months of trainings. Considering that you can't keep your employees from quitting after a few weeks, how do you even know anything about this problem? You never called, email to ask me anything. $1200. Was stolen from my credit card to your dummy corporation, you don't give the money back because no one will do anything about it. This is not only happening to me, I've talk to other people that Fitness Evo. Did the same thing and Never got the money your corporation Stole from them as well.Lucky I saved all the emails from the ficilety explaining the ordeal, you can read them. I'm sick of repeating myself. I know Fitness Evo has some scam going on, stealing money from Credit cards, and no one who can help get your money back, A Good Business doesn't Steal from its members or from anyone. Why wouldn't you give the money back, because that's not part of your scam. SHAME ON FITNESS Evolution.

I am rejecting this response because:
I am aware of the contract I signed! That signed contract
shows the first place were the mishandling of my account starts and how I was
misled to believe that I was getting what I was paying for.  This complaint and request for a partial
refund is about customer service and the handling of my account not what
trainer I had!! Please see the attachment
of the contract that clearly shows your mistakes. This is truly about the way I
was treated as a customer and mistakes made by your staff.  First off at the top of the contract you can plainly
see that it says 3x3 months and 12 sessions a month. That was the focal point of what was discussed
before signing, 3 sessions a week for 3 month with a total of 36 sessions.  [redacted] went over that many time stating that I
didn’t need to go three times a week if it was too hard for me but my 36
sessions would still be there and would not expire even after the three months.
Do you really think giving 4 extra sessions
will make any different in how you do business? 
You will continue to treat people only as money donors to your
company.  Even after my contract was
complete and I had given a written cancellation notice my account continued to
be charged another $ 120.  I feel it is
important for people to stand up for themselves in situations like this and not
be pushed around.  I could understand if
I was asking for a full refund but as I stated I am only seeking a partial
refund of $720.  You can keep your extra
4 sessions.  I have lost all confidence
in our gym, training staff and company and can no longer work with Fitness
Evolution
[redacted]

The member is still using the facility. I have attached his usage report. A refund will not be issued due to the fact the member is still using the club. If he
would like to take our offer, we can terminate his membership.

Hi [redacted]. Your refund has been approved and a form was emailed to you yesterday. Please sign and return so we can expedite your check.

Hello,Our notes indicate that the member was aware of the balance. Voicemails were left and she spoke to staff regarding the balance. The memberships are not based off of usage and are not cancelled or refunded because a member did not use the club. We would like to work with this member and settle...

the account for $44.97 (3 months worth of dues) instead of $239, and remove from collections.

I am rejecting this response because: I have tried multiple time to reach someone via the number provided, no one answers the line and there is no option to leave a message. I am now awaiting a response via the email provided. Nothing has been resolved as of yet and no one has reached out to me.

I do apologize for any inconvenience.  I have removed any balance due on the account.

I do apologize for the delayed response.  The account has been terminated effective September and no further charges have been accrued to the account.

HI,My error that there was no attachment to the previous response. You will find it attached here. Once received back from you, it will be processed.

I am rejecting this response because:  I clearly stated that I would give the service for 3 months with their representative. I paid CASH for the 3 months in advance.   No one in their corporation would speak to me reasonably about this issue after the 3 months expired.  No one said to or asked me to terminate the service in writing.   They just sent it to a collection agency which has put a dent on my excellent credit score.  Their flyer and corporate motto clearly states: only $9.99 per month "NO CONTRACT".    This is very misleading.
 In addition, I have never seen an invoice with the charges they claim I incurred.  The service was used for 3 months and no other service was used afterwards.  They are a fraudulent and misleading company that should be taken to court on this matter.  I am sure they extort many additional fees to many others in the same manner.  I would appreciate someone from their corporate office who knows how to speak to a human being in a reasonable fashion to contact me personally about this matter and take it out of collections in additions to an apology.   
Thank-you.

Per the notes on the member's account, member was aware that the full balance must be paid in order to fully process the cancellation. Only a partial payment was made. The member was contacted in September and October regarding the open balance. We did not hear back from member.

Revdex.com:
Regarding My Complaint of Fittness Evolution:
I rejected their apology because it did not offer to reimburse me the money that I lost, due to their neglegience.
So I Called Mr. [redacted] of Fitness Evolution.
He listened to my story, checked out the complaint and offered me a credit of $105.45 which is what I paid to the collection agency, for their mistake.
 
I accepted his offer and the matter is now closed.
 
thank you for your assistance these past 6 months.
 
Regards,
[redacted]

[redacted]With our paid in full memberships we are not able to refund any unused time if a member is requesting to terminate the membership.  I do apologize but the information that was received to terminate the membership applies to our month to month memberships that do have a 30 day notice to...

cancel.  What we are able to do is transfer the membership to someone and they will be able to use our facilities through the end of the year that is set to expire on 1/4/2017.  To make the transfer you may go into your local facility and have the member provide a valid id and we are able to make the change.

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
however, if that shady business attempts to charge my card one more time, I will reopen this case, with the quickness.

The member did send in a request to terminate the membership, however, the request was denied as there was a balance due on the account.  The account did remain active as we are not able to make any changes to the account when there is balance due and was referred to collections for non...

payment.   At this time there is a current balance of $209.94 we are able to accept a settlement payment as previously discussed of $126 to settle and close the account.  To make the payment you can either go in club or call [redacted].

I am rejecting this response because:Corporate has only returned one of my calls. They told me they have to verify my claims with the general manager that I spoke to at the time of canceling the personal training contract....

They have since not returned any of my calls, or explained what these supposed costs are for. They continue to try and bill my account 3 times since I filed this complaint. Once for $480 and twice for $580. I've had to since close my bank account and this continues to cause stress and financial difficulties in my life. I want everything cancelled and all of the money I spent on the personal training sessions refunded since I never received a single legit training session.

I am rejecting this response because: This manager showed me the door and told me to GET OUT in front of everyone without a reason NOT ONCE BUT TWICE !!! He also liked what he did. I am a good woman and I did not appreciate that. And furthermore given that he did it in a vulgar way that would have satisfied everything so far. However it is not. From what my attorney is telling me that can go beyond. Believe me I would have closed it and you did not need to send me any supporting documents at all! He treated me as a garbage and never called to apologize not even once and I was very kind to him, but of course I got the calls from his staff telling me that it does not matter what I am doing with Revdex.com and that I will still will be paying. So given all that I think that it is best to resolve it in that way. Furthermore, I would like to make sure that I have a formal letter mailed out to me to my [redacted] in Carmichael.  Thank you for the trying to resolve the issues.

Thank you for your follow up Erika. Attached is the full signed agreement.