Fitness Evolution

I am rejecting this response because: This manager showed me the door and told me to GET OUT in front of everyone without a reason NOT ONCE BUT TWICE !!! He also liked what he did. I am a good woman and I did not appreciate that. And furthermore given that he did it in a vulgar way that would have satisfied everything so far. However it is not. From what my attorney is telling me that can go beyond. Believe me I would have closed it and you did not need to send me any supporting documents at all! He treated me as a garbage and never called to apologize not even once and I was very kind to him, but of course I got the calls from his staff telling me that it does not matter what I am doing with Revdex.com and that I will still will be paying. So given all that I think that it is best to resolve it in that way. Furthermore, I would like to make sure that I have a formal letter mailed out to me to my [redacted] in Carmichael.  Thank you for the trying to resolve the issues.

We offer member month to month membership with a 30 day written notice to terminate the membership.   Once the agreement is signed it is emailed to the member, the email we have on file is [redacted].  Since we did not receive notice the accout remained active until it was...

referred to collections.

Per your request I sent the form to your email.

Hi [redacted]. Our Rate Guarantee Fee is a standard part of our memberships, which we communicate at enrollment and even require initials to acknowledge the charge so there are no misunderstandings. Attached is the signed copy of your agreement.

I am rejecting this response because: I have called them many times and it still has not got resolved. They don't  answer or return calls.

Horrible customer Service and lack of ability to resolve billing issues. Charged $30 without explanation after I went in to give my credit card for the third time. [redacted] refused to allow me to speak to upper mgmt. She stated there was no one above her and owner doesn't speak to cuatomers. So I decided to be patient. Then two days later I received another bogus charge. Very disappointed. Several complaints on [redacted] reviews. They always blame issues on computer system. There are two other gyms not owned by themedia in a two mile radius. I would recommend any gym not owned by this company.

I am rejecting this response because:If I am not being refunded for March I would like to receive the 8 personal training sessions that I have already paid for. Is this an option? If not please produce a contract that shows that I agreed to be automatically charged $300+ with my signature on it. This was NOT the agreement that was made with the gym. I was told that I could decide on a monthly basis if I wanted personal training. This amount was quoted to me as my cost if I chose to continue the training. I could decide monthly. Please let me know if I can still have the sessions for March. If so then we can move forward with 2 months of reimbursement.

Consumer states he is happy with the resolution provided and find that this resolution is satisfactory to me.

Better Business...

Bureau:
I have spoken with [redacted] the Manager at Fitness Evolution Lodi. He was helpful and patient with responding to my complaint. As of June 16th my membership was terminated with no cancellation fee. He went ahead and put in a refund request for 24.99 to his corporate office and I am currently waiting for a response back from them. Thank you.[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
 Payment was received from Fitness Evolution and the issue has been resolved. Thank you to the Revdex.com for your help in holding businesses accountable for their actions!

An area of the gym that I used on a regular basis for the past eleven months has been cordoned off and designated personal training only.

I feel that when I joined this gym I had this area available and now I do not that they have reneged on what was I originally agreed upon.

I don't like to be crowded to a small place.

The owner/manager was very rude with poor people skills.

I would appreciate if my account was not debeted on feb. 15. I no longer intend to go there as the manager told me to leave.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

In regards to Mr. [redacted]'s response, it is unlikely Mr. [redacted] received a "busy signal". Had he truly called my phone, twice, as he indicated in his response. Had I been unavailable, he would have been forwarded to my voicemail. If a person is unavailable, on another line, or their cell phone is shut off, the caller would be forwarded to voicemail. My cell phone is no different than anyone elses.

Also, I received an email from Fitness Evolution on Monday, June 16, 2014, advising me that my account was past due. I recently received a new card due to fraudulent activity, so I called Fitness Evolution on Tuesday, June 17, 2014 and spoke with ** (manager), and gave him my new card information, he even cancelled the late fees. He then asked if anyone has called me. I said no. He said that he spoke with [redacted] last week (Wednesday 6/11/14 or Thursday 6/12/14) and [redacted] told him that I was going to be receiving a full refund. ** asked [redacted] if he would like him to call me and let me know. [redacted] said no, that he would call me. I advised ** that I never received a phone call back from [redacted] and ** never called me. ** said he would talk to [redacted] and call me back after 5:00 pm (6/17/14). ** never called me back. I called the gym on Wednesday, June 18, 2014, and spoke to ** again. ** said that he was going to send [redacted] a text and that he should be calling me later in the afternoon or tomorrow (6/19/14).

I have been given the run-around, and told by THREE people now, that I would be getting a refund. This is unacceptable. I do not wish to continue to go back and forth. I would like his matter settled as soon as possible. It is not appropriate for different managers/general managers to continue to tell a customer that they will be getting a refund and then not follow through.

Regards,

Regarding My Complaint of Fittness Evolution:

I rejected their apology because it did not offer to reimburse me the money that I lost, due to their neglegience.

So I Called Mr. [redacted] of Fitness Evolution.

He listened to my story, checked out the complaint and offered me a credit of $105.45 which is what I paid to the collection agency, for their mistake.

 

I accepted his offer and the matter is now closed.

 

thank you for your assistance these past 6 months.

 

Regards,

I have only been a member for a few short months and am dissatisfied with the management and the maintenance aspect of this gym.

The lone racquetball court is in a sad state of disrepair to include inadequate lighting and a lack of air conditioning.

Over the past 2 months I have repeatedly requested that the overhead lights be repaired and the lack of air conditioning be addressed.

Each time I’ve ensured that these issues be annotated into the maintenance logbook yet the problems remain.

Such simple requests seem to underline a multitude of other small problems and I recently cancelled my membership! There are soooooo many gyms to choose from in the valley, why lose a member over such simple fixes!

Time to move on!

In looking into this complaint I see that this member was working with the club staff in correcting her account information.  I see that on 8/25/14 member was updated from $21.99 to $19.99 for updating to her banking information.  I do see that the front desk attendant that the member was...

working for did not update the members billing information however but that was the attendant's error and we apologize for this.I do see on 9/17/14 the member worked with member services to resolve this issue and was asked to stop into the club in which the member did on 10/01/14 and spoke with Makena our front desk manager and together they were able to get the account corrected and a refund was processed for this member in the amount of $20.49 due to the member being charged a late fee on her account.I do see that the account is currently canceled per the members request.Please let us know if there is anything further that we may assist you with and again we apologize for any and all errors that took place on your membership account.Thank you,[redacted].Solutions Specialist

In looking into this members complaint I do remember speaking with her in regards to her account and I explained to terms of her Personal Training membership agreement with her.  During our conversation the member refereed to a text message that she received from [redacted] and I had requested...

that she email these to me so that I had everything together in regards to her situation. I had still not received these by Friday the 6th and did call the member back to see if she could send these to me and received a busy signal.  I again tried calling on Monday as I told the member that I would and again I received another busy signal. 

As I told the member I was more than happy to look into this for her but that I had no guarantees to the outcome but would do everything that I could to make sure that everyone had the correct information.

If the member could please send the texts she stated that she would I can forward these on so that we can get this cleared up.  If she has any other questions she is more than welcome to contact me back at ###-###-####.

Thank you,

[redacted].

Solutions Specialist

We want to apologize to this member for all that he has gone through in regards to not being notified about his account being Past Due while he was checking into the club. In looking into the account I see that this members check ins were being alerted. We have worked with our staff at this location...

to assure that this NEVER happens again as a situation like this could have easily been avoided had they provided the member with the alerted status when he was checking in.

I would like to personally Thank this member for alerting us to this error so that we could correct this and if he has further questions regarding this he can reach me directly at ###-###-####

Thank you,

Horrible customer Service and lack of ability to resolve billing issues. Charged $30 without explanation after I went in to give my credit card for the third time. [redacted] refused to allow me to speak to upper mgmt. She stated there was no one above her and owner doesn't speak to cuatomers. So I decided to be patient. Then two days later I received another bogus charge. Very disappointed. Several complaints on [redacted] reviews. They always blame issues on computer system. There are two other gyms not owned by themedia in a two mile radius. I would recommend any gym not owned by this company.

I 1st and foremost want to apologize to Ms. [redacted] if she feels that she is getting the run around in getting this resolved. In reading over Ms. [redacted]'s response I can assure you that I did make the calls and received the busy signals and for that I can only apologize for this. I have yet to receive the email of the text messages that she stated she received per our conversation as I stated in my original response either.

I have reached out to [redacted] in regards to this complaint and [redacted] has stated to me that he has spoke with Ms. [redacted] and let her know that it was his error that [redacted] was no longer train her but told her that he is and will remain her trainer as he was not aware of [redacted]s conversation with her in regards to her training. He stated to me that he also informed her that per the term's of the Fitness agreement that she signed that he would not be able to refund her as her original request to cancel the Training package was done so after her 3 day right to cancel period had ended.This was noted on the members account.

I do see and when I spoke with Ms. [redacted] that she did use a session with [redacted] on 5/29/14.

Ms. [redacted] sessions are still available  to train with [redacted] as she requested.

Review: I am trying to cancel my personal training membership with fitness evolotuion, the trainer we began with cant be our trainer anymore and we do not like the run around nor personal trainers available now. I have been trying for months to deal with this and they will not get back so me. Here is the email I sent the CEO who didn't reply to me, I've talked to club members no help, emailed and spoke with [redacted] Customer Support Specialist and have gotten nothing taken care of with anyone. I have emails sent back and forth between us.Desired Settlement: I have contacted the Vacaville club, the CEO, the billing department as well as turned in a doctors note and have got now where. no one in the company will reply nor resolve my solution. I would like the contract for the personal training canceled but would like to keep my membership.

Business

Response:

Hello,We did receive the doctor's note which stated the member cannot utilize training at this time. However, it did not state that she was permanently unable to use the facility, which would be a reason, per our agreement, for cancellation. The member did sign for 6 months and has been unable to meet requirements to be taken out of a contract. As a courtesy, however, the member’s account was frozen until the medical issue is resolved and we have discontinued further payments on the contract until that time.Sessions already paid for will be available for use (total of 7 remaining).

Consumer

Response:

I am rejecting this response because:I was not given what I was promised when I singed the contract with the club. I have tried to contact the company many times and no response. the trainer I signed up with can no longer train me as well as the new trainers times do not work with my schedule. attached is the letter from my doctor stating to cancel, I am being treated for a problem which this dilute is making worse. the company has no care for its customers.

Business

Response:

Thank you for the letter. However, as previously stated, the doctor's note does not suggest a permanent disability. As a courtesy, however, the company has discontinued the contract further and released the member from any further charges. At this time, there is no further use of the club, but the sessions will be available for use once the member is well enough to return, as they do not expire.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me. does this mean that just the personal training is canceled?