Fitness Evolution

Review: Hello,

I have tried cancelling my membership mulitple times.

I have proof, of sending 4 certified letters.

I keep getting the run around from management- [redacted] and [redacted].

Both rude and not helpful.Desired Settlement: I would like for them to reimburse me for the last 3 months, since I have been trying to cancel since May.

Also, I had to pay for stamps, certification letter fees, and time.

They also charged me my yearly membership fee of over $50 after I tried cancelling.

Please note I called several times to resolve this matter, but they do not care.

Business

Response:

Hello,The company does have a certified letter postmarked 6/9. As per the membership agreement, your last month's dues were charged on 7/1/16 and the membership was cancelled on 7/31/16. If you believe you cancelled prior to 6/9/16, please forward me a copy of the certified receipt and we can issue a refund for any invalid charges. You can attach a copy of the certified letter receipt to your Revdex.com response. Thank you.

Review: I originally signed up as a member at the rate of $25/month (recurring charge), and for one month of personal training at the rate of $372.00 (non-recurring charge) in February, 2016. On March 1, 2016 I was charged correctly for the $25 monthly membership, but also incorrectly for the $372.00. I notified the company by both phone and email of the erroneous charge of $372.00, and was told I would receive a response within 3 days. I never received a response.

This occurred again in April and now in May 2016. I have spoken with the manager of the facilities, as well as the [redacted], who assured me of the matter being rectified.

The local facility has sent emails to their corporate offices on my behalf, and I still haven't received a response, and the charges persist.Desired Settlement: I have since recovered a refund for the month of April through my bank ([redacted]), however, not for March, and the charges are still being pulled from my account in May.

Action requested: My desired resolution is for Fitness Evolution to cease from charging my bank account for the non-recurring charge of $372.00.

My intention is to remain a customer, however, the persisting charges are leading me to cancelling membership altogether.

Business

Response:

Hi, I apologize for any confusion. I have attached a copy of the personal training agreement. It looks like you signed up on a month to month contract, which was why there was a charge on 3/1. I do show you came in on 3/7 regarding charge. We will waive the 30 day notice, and offer a refund for April and May's charges. The current account is cancelled. A refund form is attached. Please return it to us via your Revdex.com response or email it directly to [redacted]Thank you.

Consumer

Response:

I am rejecting this response because:If I am not being refunded for March I would like to receive the 8 personal training sessions that I have already paid for. Is this an option? If not please produce a contract that shows that I agreed to be automatically charged $300+ with my signature on it. This was NOT the agreement that was made with the gym. I was told that I could decide on a monthly basis if I wanted personal training. This amount was quoted to me as my cost if I chose to continue the training. I could decide monthly. Please let me know if I can still have the sessions for March. If so then we can move forward with 2 months of reimbursement.

Business

Response:

HI,Yes, those 8 sessions are on your account from March and are available for you to use.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

I will make arrangements with the trainer for the 8 sessions due to me. Furthermore I accept the previous offer of the reimbursement for April 2016 and May 2016. The total amount due me is or around $744. I will complete the reimbursement form and send it to you. I also understand that my membership has been cancelled and no further charges should appear on my account. Thank you for taking care of this matter.

Review: In January I was notified that the bank had been over charged five dollars from Fitness evolution, and when I spoke to one of the employee that worked there she said that she was going to submit the concern to corporate for reimbursement. And then the following month in February 4, 2016 I went in person to cancel my membership there and I payed my last month for them to be able to cancel my gym membership. And today April 10, 2016 I got a call stating that I owe them fourty five dollars from the previous months when I had already canceled in February and they stated that if I don't pay the full amount that they're going to send it to collectionDesired Settlement: For them to cancel the fourth five dollar charge. And for someone to investigate about them over charging other members that aren't aware of it.

Business

Response:

When the member came to cancel, he had a balance due on his account frrom the 2/1/16 dues that were returned. As a courtesy, the company waived the return charge. However, there was still a 30 day notice (March fees owed) to cancel which is the $23.99 he paid on 4/11/16 The cancellation was completely processed. The account is terminated with no further charges due.

Review: Been trying to cancel my membership since last year, multiple attempts by walking in and turned away saying we will tell our manager when they come in. Was informed manager has to handle this issues and of course somehow a manager was never in, attempted many phone calls in which I would get the same story and would promise to note the account. Informed them I am no longer using this gym and I would like to completely cancel, there should be no confusion. I was last informed that my account had been noted of this issue. I am now being harassed for payment and threats of being sent to collections. This is an issue that lots of people have and they need to be stopped.Desired Settlement: I would like them to cancel my balance and stop the threatening calls. This needs to be resolved before my credit is damaged.

Business

Response:

I'm sorry, but the company does not have proof of a cancellation request on file for the member. The last form we received from the member was a call to freeze the account for 3 months. The account currently has a balance due of $158.95. If you are unable to provide proof of cancellation, we will offer to settle the account for $44.97 (3 months worth of dues and all fees waived).

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Review: To whom this may concern, hi my name is [redacted]. Fitness evolution charged my debit card without my consent/ authorization. I went into fitness evolution on April 6th to ask about a promotion that they were offering. This was a promotion that my sister had received from mail and had told me about. Thus, I decided to give it a try since I'm thinking of moving to Sacramento in a few months. I went to fitness evolution, upon my arrival I asked about the promotion and immediately was introduced to an employee there named dustin. He said he can tell me a lot about the great promotions that they had going on. Also he needed to see my photo ID, debit card, and bank acc routing and account number. I gave him all of that including the information that he asked for. And he told me about the promotions and the promotion was not even close to anything that was stated on the advertised mail. Therefore I told him I was not interested and I asked for my ID, debit card back. Close to a month later, may 3rd I received a notification on my phone from my bank saying that I was charged $49.89. To my surprise this charge was from fitness evolution. This issue has cause me great stress. I never gave any consent or authorization. I never signed anything. This I believe is a fraud. They've got my information upon my arrival and used it to charge me almost $50. I'm unemployed and this practice they are doing is wrong. It's not legal. Please help me. They believe they can take advantage of me not knowing much. I feel scammed and sadden. Thank you, [redacted]Desired Settlement: I like for this not to happen to others. The business - fitness evolution has to practice their business truthfully and legally. It is not right to take people's information and charge them without their knowledge, consent or authorization. I cannot even began to trust any business in the near future. I may be 21 years of age but am just starting out on my own, and to come across this ? I feel that fitness evolution has taken advantage of me. Please help me. Respecfully, [redacted]

Business

Response:

HI,Please accept my apologies for this inconvenience and any misunderstanding. Your account has already been terminated and the charge to your debit card was kicked back as not authorized. Any balance on the account has been removed.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Review: On January 18 2016 I entered into personal training contract with Fitness Evolution at [redacted]. The contract was for three months of training three times a week. In this three months’ time I was refused to be trained because the trainer did not schedule my appointment himself. After two training sessions my trainer called and canceled my session. I was then set up with a second trainer. Our first appointment was canceled by her and rescheduled. This next appointment was a failure because she showed up half an hour late with no apologies at all! The fitness manager then promised to train me personally to keep me 'happy'. When I met with him he explained that he could not train me due to his title and duties so I was given to a third trainer! I actually had two great sessions with her but on our third session I was told she was being fired! At this point I had enough! I would have been more understanding of this situation had it not have been the first time this had happened. My first time training experience there my trainer was fired after 4 or 5 sessions. I was given to another trainer and completed what they said was the sessions I had left! So in these three months I have had five sessions! When I approached management I also found out the while I was paying $240 a month for 12 sessions my account was only being credited 8 sessions each month. On March 21 I hand delivered a letter to the gym requesting a partial refund and cancellation of further training even though I had already completed my payments for the three months training! In that time the gym has done nothing with my letter! Also they continued to charge my account!! I have received no return calls and had to do my own work to find people to contact at the corporate office only to be ignored by them as well!! I have e-mailed and left messages for [redacted] Personal Training Customer Support and Logan at corporate office to no avail! Contacting the Revdex.com is my first step to seek other help with my refund request. Next will be small claims court!!! I'm hoping you will be able to get some sort of contact with them so the know this is a serious matter.

[redacted]Desired Settlement: I am seeking a refund of $720.00 for services not given and inappropriate managing of my account.

Business

Response:

Hello,The member signed the attached personal training agreement with Fitness Evolution, not specific trainers. We have gone ahead and processed the cancellation and there will be no further charges on the personal training agreement. The agreement on file shows $240/month with 8 sessions monthly at $30 a session.We are able to have the area personal training manager contact you to get the remaining sessions setup with a trainer and as a courtesy issue 4 pt sessions.

Consumer

Response:

I am rejecting this response because:

I am aware of the contract I signed! That signed contract

shows the first place were the mishandling of my account starts and how I was

misled to believe that I was getting what I was paying for. This complaint and request for a partial

refund is about customer service and the handling of my account not what

trainer I had!! Please see the attachment

of the contract that clearly shows your mistakes. This is truly about the way I

was treated as a customer and mistakes made by your staff. First off at the top of the contract you can plainly

see that it says 3x3 months and 12 sessions a month. That was the focal point of what was discussed

before signing, 3 sessions a week for 3 month with a total of 36 sessions. [redacted] went over that many time stating that I

didn’t need to go three times a week if it was too hard for me but my 36

sessions would still be there and would not expire even after the three months.

Do you really think giving 4 extra sessions

will make any different in how you do business?

You will continue to treat people only as money donors to your

company. Even after my contract was

complete and I had given a written cancellation notice my account continued to

be charged another $ 120. I feel it is

important for people to stand up for themselves in situations like this and not

be pushed around. I could understand if

I was asking for a full refund but as I stated I am only seeking a partial

refund of $720. You can keep your extra

4 sessions. I have lost all confidence

in our gym, training staff and company and can no longer work with Fitness

Evolution

Business

Response:

I have attached your refund form. A refund will be processed once the form is received back. Please either attach it to your Revdex.com response or email it directly to [redacted]Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Review: My husband and I attempted to close our accounts back in April 2015. We were asked to pay a final months dues, which we understood and agreed too, then in that process they tried to stick us with an additional $48.99 “rate guarantee fee” that wasn’t due until June of 2015. When we refused to pay the additional and unwarranted charges the manager refused to close our account and said there was nothing she could do.

When I called the customer service number I got a generic voicemail stating my call would be returned within 48 hours, no return call. I called a second time a week later with the same result.

I then email the company and received an automated reply again stating I would hear from someone within 48 hours, again nothing. After my account being debited two additional months (May and June 2015) I put a stop payment on my account.

Since then, we have received calls and text messages from the Brentwood, CA. store which we have answered and gave the same information to as to why we should have a zero balance and our account closed. No employee and/or manager has had the authority to assist us or give us the contact information of someone who could. The answer was always ‘we are sorry, you can try our customer service number’.

Recently we were given a NEW email address, I emailed them all of the same information and the end result/answer was that “Unfortunately like stated previously the balance settlement would be the only thing that can be provided”. They will not close our account until we pay them $81.19 for both accounts ($162.38 in total) not even sure how they came up with that amount.

They now have creditors calling threatening to put this on our credit report which is asinine.

I’m at a loss of what else to do; I feel as though if we pay this unjustified balance we are not solving the true issue of their malpractice which I know has effected numerous customers of Fitness Evolution.Desired Settlement: Confirmation of account closure with $0 balance.

Business

Response:

Hello,Thank you for your patience while I looked into your account. The notes on the account from 5/13/15 do show you coming into the club to cancel. If it was canceled in May, then the June rate fee would be valid and that is probably why it is showing a balance due. As a courtesy, we are waiving those charges. Your account is at a zero balance and closed. Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me with the following:I request this documentation stating that the below two account numbers are in fact closed with zero balance so I can have something to reference in the event my husband and I start to get calls again from Fitness Evolution and their debt collectors.

We are trying to cancel our membership and they are trying to force us to pay the yearly guarantee fee for the next year. We have called customer service over 25 times and left quite a few messages and they have not returned our call. We don't know what to do. We are probally going to have to pay over $200 to get the hell away from them.

Absolutely the worst business I've ever dealt with! My wife and I called in to cancel our memberships. They informed us that we had to come in to do that, as long as it was between 8am and 5pm. We came in on Saturday to cancel, they told us that we couldn't do it then it had to be done Monday through Friday. Which was not explained to us over the phone.. So oddly enough they charged us $100. (I'm assuming for the next years dues) We went in on Wednesday and cancelled and asked for a refund. They said they couldn't help us, but gave us a number to call and assured us that lady would be able to help me. We have called for the past two weeks now with no luck on her answering or responding to our emails or phone calls. Very pathetic excuse for a company.

Review: On April 29, 2013, I sent a letter wanting to cancel the membership for my 2 sons. Didn't receive a response from them regarding the letter. On June 2, 2016, I was charged the monthly fee for their memebership. I called the location and they informed me to send an email to corporate. On June 6, 2016, I sent an email requesting that I receive a refund for the fee that I was charged and to make sure that their accounts were cancelled as to not be charged further. I have yet to receive a response from anyone on this matter. I called the club today and they weren't helpful as they tried to contact someone and couldn't locate anyone for me to talk to. My concern is that they are unresponsive and I will be charged again next month.Desired Settlement: I would like a refund for the June fees and also confirmation that their accounts have been cancelled and will not further be charged. At this point, I would also like to cancel my membership. I am on a special where I have a free memebership. My concern is once that memebership is up I will be charged the fees. I am already utilizing another gym as I was not happy with the services that they provided. Please help in anyway possible.

Business

Response:

The company does not have a record of receiving a certified letter regarding cancellation. If the member can please provide a receipt showing a certified letter was mailed, we can issue a refund for invalid charges. As of today, we have terminated the accounts with no further charges.

Review: I cancelled my fitness evolution and evo fit group membership late April with a young women at the front desk at the Herndon Location. I handed in a written signed cancellation sheet. I did not get any documentation the membership was cancelled but I didn't know that was standard.

I got a text message 3 months later( within the last week) stating that I owe $312 and threats to send me to collections. I never once got a phone call, email or letter stating that my account was still active and I had a balance.

I've tried to talk to the manager [redacted], however he said he could not do anything to help. Messages can only be left at the corporate office. I'm still waiting for a call back.

The young women at the front desk did not follow the appropriate steps to cancel the membership. I would like my membership cancelled and balance cleared.Desired Settlement: Fitness evolution to contact me and assist me in this matter. In addition to membership cancelled, balance cleared and no impact on credit.

Business

Response:

Hello,Our records show the Member has already spoken with the corporate office. We have no record of cancellation and no proof of cancellation such as a certified mail receipt. If the member did cancel in April, the member would have been responsible for May dues as part of the 30 cancellation notice. The May dues that were charged declined, leaving a balance on the account. We are willing to settle this matter for $104, which would be only the May payment that declined plus the decline charge.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Review: Signed an agreement for 6 months of training sessions with lead trainer, [redacted]. He was promoted and left the site. I decided to cancel sessions but they charged me anyway, two months in a row. When I asked for a refund they stated I was held by contract for 4 more months. No effort has been made to fulfill their side of the agreement.Desired Settlement: 2 months of fees refunded, cancellation of agreement or equivalent amount in products/membership fees. $1200 is involved.

Business

Response:

We are happy you enjoyed your training with [redacted], however, our personal training agreements are with Fitness Evolution, not a specific trainer. As a courtesy, we have stopped the account from charging further. All of your current sessions on the account, however, are still available for use. We are happy to have the fitness manager contact you to arrange service.

Consumer

Response:

This complaint has been resolved. They did not draw money from my account this month. I am satisfied

Review: My husband went into the Fitness Evolution on Meridian Avenue in San Jose on Thursday, May, 7, 2016. He wanted to purchase a $200 gift certificate for personal training services for me for a Mother's Day gift. The employee at the front desk took his $200 cash as a "credit" on my account and they do not give physical gift certificates. The employee actually signed me up for a contract for $400 a month for six months and used the $200 as a partial payment.

I did not discover this "contract" until I checked my checking account statement on Sunday, June 5. There was a charge from Fitness Evolution for $628.98 withdrawn on June 2. I immediately went down to the gym. The front desk clerks notified me that my account reflected a contract for personal training services for $400 a month. They also said that they could not help me with this matter and managers do not work on the weekends.

I returned the next day, on Monday and spoke with a manager, [redacted]. She said she could not reverse the charges because the name of a tenured employee was on the contract. She needed to speak with the employee before proceeding. We decided to give her 24 hours to reply.

The following day, Tuesday I came in to see if the employee had replied. She did not. [redacted] said that she could not help me further as the district manager was in the store today. The district manager said my husband signed me up for a clear, indisputable contract and I needed to discuss my issue with corporate. He emailed me a copy of my contract. The front desk clerk on duty wrote down the number for "corporate" on a piece of register tape paper. I called the number from my car to get the voicemail of "[redacted]"- no mention of the company name.

When I got home, I checked my email. The email was a copy of the contract with my initials at the bottom. I did not sign this contract. And the writing was not my husband's handwriting. I called him to verify. He said the employee never mentioned a contract, showed him a contract, nor did he sign anything.Desired Settlement: I would like my $800 refunded in a check form. I want to ensure no miscellaneous charges are incurred regarding the cancellation of the fraudulent contract. I would also like a written apology for the stress, distress, and waste of my time in dealing with an issue that the company did not want to address. I would also like the employee who foraged my signature to be identified and punished accordingly.

Business

Response:

I apologize for any confusion or misunderstanding. We show the initial date of 5/7 and your request through Revdex.com on 6/5 within the 30 day notice period. I have attached a refund form in the amount of $800. As you requested, a check will be mailed out to you. We have removed all the sessions from your membership account. Please send back the refund form attached to your Revdex.com reply. We will get it processed as soon as possible.Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Review: My partner and I signed up with this gym due to a special they had, which was $9.99 per month and they waive the sign up fee of $108.99. A month later we got charged the $108.99, which was supposed to be waive due to the special. We have being try to work with the manager [redacted] to get the charge refunded back to my credit card, but instead of getting a refund they charged us another $113.99. So now, they have charged us $222.98 total. The manager [redacted] has been giving us the run around about our refund. I left him messages and he's not calling me back. Finally got a hold of him and he is saying we have to fill out a form from their corporate office before we can get our refund. Still waiting on the the email from the corporate office. This has been going on for over a month. The Fitness Evolution is at [redacted].Desired Settlement: Want $222.98 charge refunded back on my credit card.

Business

Response:

Our notes show the member was attempting to do trade in promotion. The attached notes indicate the member spoke to our corporate office and the member was advised to send in proof of membership cancellation from the other club, so we honor the promotion. This was never received. Once member provides the proof of cancellation from the other club, we can issue a refund for the 108.99 enrollment fee.

Consumer

Response:

I am rejecting this response because: Both $108.99 and $113.99 was charged & went through my credit account. I've put an inquiry on both charges, but have not receive any credit back for both charges. And I did show proof of trade in on the day of sign up, but the guy [redacted] didn't sent our proof through and we have to provide our trade in proof again to the [redacted] the manager. This is poor customer service on there part, but we still got charged double for something we shouldn't have been charged. Still have not gotten a call from the corporate office as to when I'll get my credit back on both charges.

Business

Response:

HI, I am going to try and break this down for you. The refund we are giving is for $50.01 for [redacted] and $55.01 for [redacted]. The charges that we are referring to as declined are the May charges which did not go through on either account. The member came in to cancel on 5/27. As a courtesy, are offering to waive the required 30 day notice (june dues). Total charges owed on each account were as follows:[redacted]April $9.99May $9.99Rate Guarantee $39 Total Owed on this account: $58.98We waived June dues which would have been required to cancel. Total payments on account are $108.99, making the refund $108.99-$58.98= $50.01[redacted]April $9.99May $9.99Rate Guarantee $39Total Owed on this account: $58.98We waived June dues which would have been required to cancel. We also waived the return charge from first initial dues charge. Total payments on account are $113.99, making refund $113.99-$58.98= $55.01I have attached the refund forms which we will need back in order to refund you the money.Thank you

Consumer

Response:

I am rejecting this response because:I refuse to pay anything to this company, I tried to cancel my contract on the 6th day from signing up. The attached is what they mailed to my home and the notes I've kept from each time I called to try and resolve the charges! That's not even counting how many times I went in person to their gym and speak to their general manager [redacted]. We signed up on 3/21/16, their contract says that we have a 5 day cancellation right, so I called them on 3/25/16 to ask if the $108.99 balance was waived off the account. That's when I spoke with [redacted] who confirmed with me that the balance would not go through due to their promotion. Then the April came around and the charges were applied!! So we went in person to talk to [redacted] who gave me their corporate phone number (that they never answer or return calls) and their "reps" e-mail (who also Never replies) and nothing was corrected. We tried to clear it numerous times in person, on the phone, and by e-mail. So no, we Do Not Owe them Anything because we tried to cancel within the allowed time and we were lied to!?!? This place is false advertising!! I didn't seek their business, they looked for mine! It is so frustrating that this place is in business of lying to consumers and no one is doing anything for the protection of the consumer!! I cancelled my five year membership with fitness 19 for this BS!! Where are the rights to the consumer? I trusted these people, I gave them my account information for god's sake, and this is what they do?!?! Lie, string customers along so that the time to cancel expires and Oh now you owe me this?!?!?

Review: Once again, this company has failed to honor its policies. I sent a certified letter in May cancelling my membership. it has yet to be processed. I have a signed receipt that someone at this corporation received it. CANCEL MY Account.

Copy of letter sent:

Dear Fitness Evolution:

I, hearby, terminate my membership of your club. IT has been a thoroughly disappointing experience. If you look online, you have terrible reviews, and you will have one more. Thank you for making this time a true nightmare.

May 17th, 2016

Member Number: WEB[redacted]Desired Settlement: Cancel my membership.

Business

Response:

Hello,I am so sorry, but our records do not show a cancellation on file. Please send the receipt from the certified letter you sent and we will handle accordingly. I apologize for any inconvenience. You can scan and attach the receipt to your Revdex.com response. Thank you.

Consumer

Response:

I am rejecting this response because: here is the signed receipt. However I also want to know why does t anyone answer the phone at the corporate. It goes right to voicemail. Now here is the receipt. Cancel my account and refund my money.

Business

Response:

Thank you so much for sending the receipt. According to the tracking for the certified mail it was postmarked on 5/23. Per the 30 day cancellation notice on your membership agreement, your final chargewould be 6/20/16. According to our records, the charge on 7/20 was decline and now waived in our system. Your account has been terminated and you will no longer be billed.I am sorry for the inconvenience and appreciate your patience while we took care of this matter on our end.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

The staff has always been friendly and the prices are great. I like that the membership is month to month and they have the option to put your account on hold for a month or more so you don't have to re-sign up all over again. I am so excited to try their Fiit Evo classes which is like a boot camp HIIT class and members even get to use that specific work out room to exercise when class is not in session. I also love that you can work out at all of the clubs for a decent price.

Review: I enrolled in a personnal training program for 5 sessions when not even a week later I hurt my back while on the job. Because dr.s put me on very light duty I wasnt able to comply with our agreement with fitness evolution. I was visiting the gilroy ca location while waiting for the watsonville ca spot to open. Since this happend in about a month before the watsonville location was to open and my disabilities extended until the store was to open, I had to cancel the contract within the given cancelation time frame. This was in late 2015. The watsonville location didnt end up opening until February of 2016 and im march 1 2016 was charged $380 plus an overdraft fee of $35. Now being overdrawn to a total of $425 which include other penalties. Ive email the corporation and tried various times to reach anyone to help me with this issue. All I get iss the run around and told to try contacting other locations for further assistanceDesired Settlement: $425.23 in overdrawn fees and penalties

Business

Response:

We would be happy to issue a refund for the personal training charge if member can provide a Doctor's note from the initial injury that shows it was within the 5 day cancellation range as he is stating. The complaint is not specific as to whether or not the member wishes to cancel his membership also.

Consumer

Response:

I am rejecting this response because: it was over 5 months ago since I hurt my back so ofcourse I dont have a drs note. But thats irrelevant because it should show in your records that I personally went in to cancel the personal trainer contract, and because it was within the window of cancelation, you just had to honor my decision. I dont need to show you anything/proof, I could have just changed my mind if I wanted

Consumer

Response:

I am rejecting this response because: how is it my fault if your employee did not mention any of this to me, so either you did not properly train them or this is some how a way for you to take advantage of people. I did all I was told to do in order to cancel within the time limit, and since your employee did not tell me to sign any release papers, im assuming its a way of him still earning some kind of bonus. Not only is that wrong but its not my fault.

Business

Response:

We have reviewed your response and have attached a refund form for $360. Please sign the form and send it back with your Revdex.com response, or email it directly to [redacted]. Once received, a check will be mailed out. Please let us know if you are wanting to cancel your membership account? If so, there is a current balance of $68.98 due on the membership and we cannot cancel it unless the account is in good standing. Please let us know.Thank you.

Review: I was a member of Fitness Evoulutionin Lodi, Ca but I stopped utilizing the faciltiy. I called Fitness Evoultion to cancel and they said I had to go in. I went in on May 2, 2016 with my boyfriend and he had to pay $103.00 or they wouldnt cancel my membership! He paid the amount and I asked if I needed to sign any paperwork and the receptionist said no. The next day, May 3, 2016 I receive a phone call from the manager letting me know that I am past due and need to pay an outstanding balance. I called back and let her know that I canceled and they made me pay $103.00 in order to cancel. The manager [redacted] said that I didnt sign a cancelation form, I informed her that I asked if I needed to sign anything and her receptionist said "NO". She, [redacted], said she would sign on my behalf and email me the cancelation form, which she did and that it would take 30 days so on June 2, 2016 it would be terminated. It is now June 2, 2016 and I received a text message saying my payment did not go through. So I called the office again and spoke with [redacted], the manager, and Imwanted to know why I continue receiving phone calls and text messages stating that my payment didnt go through when I canceled my membership. She looked me up and asked for my phone number since there were multiple [redacted]'s. I gave her my phone number and she was able to locate me. She mentioned that I still had 30 more days before my membership was canceled? I let her know that was incorrect! My membership should have been canceled today since I the cancelation form was singed on May 2, 2016! She said because I paid 113.00 I still had 30 mores days, so then I questioned why was I told to pay that amount if I wanted to cancel and was under the impression that I was paying for prior months, she said no! She did not know why the receptionist had told me to pay that amount! I was furious! Then the manager, [redacted] went on to say that she emailed me and corporate the cancelation form and its out of her hands.Desired Settlement: I want them to quit contacting me and to acknowledge that I canceled my membership!! I would love to see them close the business in Lodi! The company is crooked and they need to go out of business! I am concerned for those that do not know their rights and/or cannot speak english and have their kids interpet for them. They are probably ripping them off by not giving me the correct information and continue to threaten them with collections.

Business

Response:

HI [redacted],I apologize for any confusion. We do show that you paid a past due balance on 5/2 and cancelled your membership on 5/3 after being informed that there was a form you needed to sign in order to cancel. The 6/1 charge is valid, because there is a 30 day cancellation notice within the membership agreement. However, as a courtesy we have removed the balance due and closed out the membership account.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Review: I was charged for personal training for the first month on 5/20/2016 and charged the second month on 06/01/2016, less than 2 weeks after the first transaction. On 06/01 I called the Milpitas location where I had to leave a message for the general manager ([redacted]) who did call me back to mention I am to receive a call from corporate in the following 20 minutes, however, this did not happen. I called the next day for a follow up and spoke only to the receptionist who mentioned the general manager was speaking to corporate about my situation as we speak and the [redacted] will call me back in 20 minutes. I felt a relief believing my issue was being handled, unfortunately, I never received a call back. 3rd day I called and had to leave a message with the [redacted] yet again as he was away from his desk. No voicemail just word of mouth. I instead physically went to speak with him who reassured me he will prioritize my issue with corporate and supposedly corporate will refund my money in the next couple of days since others were already receiving their refunds since this happened to more than 1 person. I then get a call from my personal trainer mentioning he was pushed out to return to another further location and will not come back. This is a very unfortunate circumstance as he is very good at what he does and is the reason I signed up. Basically starting my personal training sessions all over. I refused to go to another Trainer. I followed up again in person to [redacted] who rudely does not say a word but points to another person. I responded asking him "What does that mean"? He says he will speak to you about your situation. This person he pointed to is [redacted] who then tells me it will take 30 days for the refund. This unprofessional behavior only adds to my frustration. I sent several emails to customer service and left several voicemails to Isabelle Sativo. She finally reaches out 06/09/2016 and mentions to take it to upper management. I call daily for a follow up with no avail.Desired Settlement: I would like a complete refund of the personal training I was charged and to cancel my membership. A total of $540.80.

Business

Response:

The company has already contacted the member on 6/16 and informed her the refund was processed and would reflect in her account in a few days once her bank processes.

Consumer

Response:

I am rejecting this response because: They only partially refunded me $320... I am also requesting a refund of the first month.. There were only 2 days of personal training rendered... This whole situation has been very frustrating that I just want to be over with.. I am willing to only pay for the 2 sessions I did but not the full month...

Business

Response:

Hi,I am unable to respond to [redacted] complaint online. Complaint number [redacted]Attached is a refund form for her to fill out for the personal training sessions not used. Please have her return the form so the refund can be processed.We have waived the member's last month payment as a courtesy. [redacted] cell[redacted]ax

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Review: It has taken 6 months several emails and countless trips to this gym also certified 30 day cancellation notices and they are still billing me and now calling my home stating I owe them money. It has been an absolute nightmare doing business with this company. We are self employed and conducting business like this should be against the law. I had to stop th from debiting my account and I guess I'll have to change my phone number. I have given them TWO thirty day notices and they still haven't closed mine and my husband account. I deliver out first 30 day notice on January 9th 2016. I wish someone could help resolve this as its been so stressful and my husband is already dealing with so many other health issues. I have spoke to [redacted] and now [redacted] at their Mchenry ave club with no success. These are all new managers as each time I go in they have a new manager. I will never again give anyone access to my checking. [redacted] at their "corporate" office is absolutely unavailable she mhas not once answered my many many phone calls.

[redacted] and [redacted]Desired Settlement: Please I would like both accounts closed and stop calling my home stating I owe money!!! If these accounts had been closed in the first place I wouldn't owe money!

Business

Response:

Hello,Our files indicate that the member requested to terminate on 5/4/16 in the club. On 5/1/16 the payment due was returned. This is the payment the club is contacting member about. The member spoke to our corporate office regarding account. She was informed that we would waive the last month's dues (June dues). If the member can provide us proof of cancellation prior to 5/4/16, we can issue a refund for any charges that are not valid according to the 30 day cancellation notice. At this time, we show the current balance due on the account is $27.99.

Consumer

Response:

I am rejecting this response because: I was assured three months prior to this that they would not be debiting my account any longer as I finally had to go to the bank and put a stop myself as they kept taking from my account. The company responded to my complaint on [redacted] and indicated they would drop all charges on both accounts and close them. Waiting to see if that really happens.

Business

Response:

Hi,I do show that you have been talking with our company through [redacted]. We will go ahead and waive all remaining charges as indicated on [redacted] and close both accounts.I apologize for the confusion and will make sure the memberships are cancelled.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.