Fitness Evolution

Review: Issue with charging of credit card for services not provided, under cancelled contract.

In February of 2014, I signed up with [redacted] Fitness for use of gym and personal training services. On March 4th, 2014, after a phone call to corporate, I sent in a letter to [redacted] corporate advising them I was canceling my contract with them due to customer service issues and services not received. I called to follow up on my cancelation but receive no assistance, I could not even get a confirmation on weather my cancellation letter was received or not.

I moved forward with filing a dispute with my credit card company (which was on file with [redacted]) and requested they refund my money and block all further charges. They found my dispute valid and refunded all of my money. I never heard back from [redacted] about my cancellation.

A short while later, I noticed that the [redacted] location I had been patronizing was now a Fitness Evolution. Then I noticed my credit card was being charged large random amounts. I called up my credit card and disputed these charges as I never had a contract with Fitness Evolution and had sent a letter notifying [redacted] of cancelation. I thought the charge might have been a onetime mistake. For practically ever month since May, I have been charged random amounts by Fitness Evolution. I filed a dispute with my credit card company and they have reimbursed every dispute. After the most recent months charge, I requested a block on my credit card for this merchant but I also asked what else I could do about this matter. My credit card company suggested I reach out to Fitness Evolution to address this issue.

On 8/12/14 I called Fitness Evolution and requested to speak to a manager about being charged for services I had not requested or received. The gentleman who answered the phone, who told me his name was [redacted], said that there was nothing he could do. That I would need to contract [redacted] to cancel my contract as Fitness Evolution had purchased my contract from them. I told him that I had already done this and it was not a solution. I asked [redacted] to have his manager call me back to address this issue; he advised that someone would call me back in 72 hours... I still have not received a call and do not feel that this issue will be resolved.

I am requesting the Revdex.com's assistance in ensuring I am not further charged by either [redacted] or Fitness Evolution.Desired Settlement: I am requesting the Revdex.com's assistance in ensuring I am not further charged by either Bally or Fitness Evolution.

Business

Response:

No record of Cancellation sent over from [redacted]’s. Member was transferred over with previous Balance of $855.29 from [redacted]’s, which is most likely why they never cancelled her agreement out. If she provides a copy of her cancellation to them, we may be able to settle the amount for $555.94 (if and only if it is dated prior to our takeover in Apr. of 2014.

Consumer

Response:

I am rejecting this response because: I did send in a writer cancelation request and called customer service many times. I do not have record of the letter as it was over a year ago.

Business

Response:

The account that was opened with [redacted]'s would never have been terminated by them with a balance still due. Since themembership transferred into Fitness Evolution's system in April of 2014 with a balance, the account charges all remain valid. A member's request to close a membership when there is stilla balance due on the account, would not have been granted by [redacted]'s or Fitness Evolution.

Consumer

Response:

I am rejecting this response because:This makes no sense. I have no idea why a balance would have still been due as everything was auto-deducted from my credit card. Either way, I requested a cancellation in all forms I found possible (written and verbal). It also amazes me that it has taken the business over a year to respond to my Revdex.com complaint...

Review: Fitness Evolution purchased the Signature Health Club in Carmichael and took over membership collection on July 1, 2014. My partner and I, were members of the Signature Health Club and paid dues to the new club on June 28, 2014. Both the prior dues and current dues were collected via EFT from my debit card. After the dues were paid to Fitness Evolution on June 28, 2014, an additional debit of $26 was taken out of my account for my partner's membership from the club. I called and spoke to a manager at that time and was told it was an error and due to the past club EFT not being cancelled by the club. He assured me he was sending the information to corporate and I would receive a refund of the $26. I have made several email requests to member services of Fitness Evolution and have been unable to receive my refund. I am requesting refund plus interest.Desired Settlement: I am requesting my refund of $26 plus interest (current rate) from the time of my request in July,2014 until the date the Fitness Evolution issues a check to me (currently 7 months).

Business

Response:

I do apologize for the delayed in getting the refund issued to you. I will be mailing a check for the $26. Please confirm the mailing address so I may get this to you.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Please mail check to [redacted]Carmichael CA 95608Thank you for assisting in this matter.

Review: This company told me my contracted price for membership was $14.99 per month. The first month of membership I was charged $14.99. The second month I was charged $24.99, and the third month I was charged $53.99. I am unable to get a hold of the business via telephone because they do not answer their phones, after multiple attempts. After some research, I found that several other people have had the same issue, and even continue to be charged after cancelling their memberships.

THIS BUSINESS IS SWINDLING MONEY FROM THEIR MEMBERS. They need to be investigated for their lack of professionalism and integrity.Desired Settlement: I would like my money back, and an investigation into the practices of this 'business' because clearly they are lying and stealing from their members

Business

Response:

We apologize if there was any confusion on the charges on the member's account. We have attached a transaction history for the member as well as the break down of the charges. The initial payment of $24.99 was both first month's dues and enrollment fee.The following payment was the regular monthly rate of $14.99.In February was when the member was charged the rate guarantee which was part of the agreement. As a courtesy, we can issue a refund for the $14.99 paid as the member's 30 day notice.

Consumer

Response:

I am rejecting this response because: The manager who signed me up claimed he was going to waive my enrollment fee since I was referred by another member. He also never mentioned the annual service charge. Someone placed in a management position should be able to explain all of this to me rather than sweet talk me into signing up by neglecting to inform me of their financial policies. This is a scam, and I want all of my money back.

Business

Response:

Hello, At your request, on April 8th our corporate office did reach out and call you at the number provided. We have yet to have a return call back. Please let us know how you would like us to proceed.

Consumer

Response:

I am rejecting this response because:No, you did not give your best attempt to resolve the issue, you gave me your corporate policies. There was no customer service or sympathy whatsoever. Keep the money you stole and go educate yourselves on hospitality and service.

Review: Cancellation request went missing, fees prior to 120 days per contract. Liars and misleading staff.

On May 1 & 15, 2013; I spoke with representative in regards on how to cancel membership by June 19, 2013. I was advised to write a letter 30 day prior and was given approval to walk in and drop off letter. On May 20th, with a letter dated May 18, 2013, my bf provided front office staff with letter to cancel. Staff offered 60 days to freeze account, advised will be incarcerated for more than a year. Staff accepted my letter of cancellation & never said it was not acceptable. June 19, 2013 I review bank statement & club removed $48.96 causing a $30.00 NSF from bank due to debit of funds. Per contract 120 days from day of start their is a membership fee of $39.00. Join date was Feb. 20, 2013 & funds for that fee were withdrawn on June 18th, 2013. Today when I called staff now states they never received letter and can not accept cancellation notice by hand. Contract is never printed for member and staff word is dishonest and false. Now I have to resubmit a 30 day notice by mail and show documents of incarceration as proof. Desired Settlement: I want membership to be cancelled effective June 19th, 2013 as per verbal agreement with staff and per my cancellation request. I want $48.96 refunded to my account ASAP, due to breach of contract. 120 days was not met and therefore membership fee should have never been charged. I want an apology and I want staff to be retrained. Had I been told in the beginning drop off cancellation was not accepted, I would have followed company guidelines.

Business

Response:

Business' Initial Response

We apologize for any inconvenience to Ms. [redacted]. Unfortunately, the proper termination policies and procedures are stated on each members signed membership agreement that is provided via email at time of signing. We have no record of a proper termination request for either Mr. [redacted] or Ms. [redacted] per the signed membership agreements deeming all charges valid. Please refer to both Mr. [redacted] and Ms. [redacted] signed membership agreements for all termination policies and procedures.

Review: Hi, my name is [redacted] I went to visit your Gym quite sometime ago I only went one (1) time early in the morning to see how it looks because a friend of mine asked me to start going with her.

Well that morning I did sign something but I told the lady nothing will be taken out of my card or I won't be charged for anything at all she totally reassured me no I told her I did not have the money but I will be back when I do get money also they could not find my friend in the system because she was going by her maiden name instead of married name.

I have gone over & over with the Manager and she keeps saying I owe every single month since I signed my name it is over $100.00 now ....which I have never walked back into the Gym to use it since the day I just visit to see if I liked it..his has been such a total NIGHTMARE that is why I do not even want to visit places and give information or sign things because then you are trapped into something you were undecided about.

I never got a Membership Card or did I even ever go back to use the facilities. something is definitely wrong in this picture. I was told that my signature will not be used for anything else but that I visited the facilities this has been an injustice & misleading I need help to fix this problem since no one is responding to me from upper management.Desired Settlement: Take my name off their Membership List with no Fees attached due to the Manipulation & Misleading of [redacted].

Business

Response:

The account has been terminated with a zero balance.

Review: I have tried over and over to freeze my membership which I was told was allowed and every month they continue to take out the monthly charge.

I began requesting a freeze request for myself and my husband back in July. I was not told that there was a 3 month max hold freeze allowed. Once charges began showing up on our account again in October ($9.99) I then asked to cancel, they said it can only be done in person but only during specific times which I was not able to come in person at those times. I asked at that time for my account to be frozen. But in November they charged me again ($14.99). They told me if I cancelled I would have to pay one more month. I told them to keep the $14.99 they charged me for November by mistake as my cancellation fee and they said that wasn't allowed. I told them I can not come in person to cancel but I defiantly wanted it frozen. Another $14.99 charge appeared today (12/2). I dont know what else to do and I need your help . I want to cancel my account and get a refund of $39.97 and be done with them.Desired Settlement: I am seeking a refund of unauthorized charges in the amount of $39.97 and I do not believe I should be charged a cancellation fee for myself or my husbands account which they are telling me would be $24.98.

Business

Response:

I do not see any request to make changes on the account only in December when a hold request was made, at this time the account is currently frozen. The account will be reinstated in April. In order to terminate any memberships the account must be active and the last month dues need to be paid. There was an appointment made in November to terminate the membership but the member did not attend. To complete the request to terminate the membership the member must either meet in with the Manager or via certified mail to the local facility.

Review: In April 2, 2012 I signed a contract with Gold Gym, which was bought out, like twice. Point is they changed the name twice. My contract was supposed to be ended on April 2, 2014. During this time, I signed up for some boot camp classes for $80 in Modesto Fitness Evolution. I moved and the boot camp was 30 minutes away, I called the next day after signing up and spoke to a manager (whose name I don't have in hand) and told her that I wouldn't be able to make it to the classes. She gave me two options, a full refund or credit towards my monthly bill. I told her I would call her back so I could think of what I wanted to do. I called back two days later and she didn't call me back, after two weeks I called and asked to speak to a manger. This manager I spoke to was a different person and told me it was too late, that I couldn't get my money back. After calls back and fourth they said they couldn't do anything about it. So there goes my $80. So then comes April 2, 2014 and I get billed on May 2, 2014 and I called Fitness Evolution and I spoke to rep at the Oakdale gym he said I was on Auto-pay for month to month and I am being charged a fee to cancel my membership. I also sent a letter saying I wanted to cancel and still Fitness Evolution said they were going to send me to collections. I am not the only person having a hard time with this gym chain.Desired Settlement: I want my $80 refunded along with the last month payment that was debited from my account, after my contract had ended. The Fitness Evolution told me it would be taken care of and they have don't nothing but screw me over and many more people in my town.

Business

Response:

Members Verbally requested to cancel on 5/8 14. She was advised at that time that she would need to pay the balance on her account and provide 30 days notice. The membership agreement that was signed specifically states that the agreement rolls over month to month after the initial term ends unless the member requests in writing and with 30 days notice of their intent to cancel. Please follow the cancellation procedures outlined in your membership agreement and your membership will be cancelled. Thank you.

Business

Response:

Members Verbally requested to cancel on 5/8 14. She was advised at that time that she would need to pay the balance on her account and provide 30 days notice. The membership agreement that was signed specifically states that the agreement rolls over month to month after the initial term ends unless the member requests in writing and with 30 days notice of their intent to cancel. Please follow the cancellation procedures outlined in your membership agreement and your membership will be cancelled. Thank you.

Consumer

Response:

I finally found a copy of my contract and will be making an appointment to cancel sorry for the inconvenience. I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Consumer

Response:

I finally found a copy of my contract and will be making an appointment to cancel sorry for the inconvenience.

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Review: We were charged a month early for what they call a Rate Guarantee Fee, but the Corporate officer named [redacted] I spoke w/called it a Yearly Maintenance Fee. I am not sure what the fee is exactly for now that [redacted] named it something else. My fiance & I were told in person by a manager named [redacted] that on our second billing bank draft, or beginning of our 3rd month, we would be charged the $39 Rate Guarantee Fee. On Oct 20th we received an email saying we would be charged on our first bank draft or beginning of our second month. So I called [redacted] on Oct 23rd to find out why I was being charged a month earlier, he said, "I said it would be within the first 60 days", which was not true. He said right in front of my fiance & I that it would be two months out. So he gave me a Regional Managers # named [redacted], called [redacted], explained what happened, she called [redacted] on a 3-way call, she asked him when we would be charged & [redacted] said that in the computer that is said we would be Charged on Dec 2nd, problem solved. Then this morning my account was charged 48.99 three times from this gym. Called [redacted] again, he gave me [redacted]'s # @corporate in Modesto, called [redacted], explained what was going on, and she said she couldn't and wouldn't help me based on my attitude and that I had cussed(once) on the phone with her. So she hangs up on me, called her back, tried talking to her again about getting my money back completely, since it was a yearly maintenance fee/ guarantee rate fee, that we have been only with them for a month, & only went to the gym 1 time in that first month. She said no, & that she was going to cancel all 3 memberships & that I would get nothing in return. So we in total have spent $177 for 1 month of a membership & 1 visit to the facility. So [redacted] decides to cancel my fiance, my neighbor/friend & my memberships, all because I'm pissed off that we were lied to from the beginning. Now they won't help fix the issue & are just taking our money without any service or help. Please help!Desired Settlement: I would like a $146.97 refund for the money charged out of my bank account on Nov 3rd 2015, being that we were mislead, lied to, and mistreated by management and [redacted] an on-site manager, and also being told by Kristi at Corporate headquarters that all memberships would be canceled as of today Nov 3rd 2015. Please help me, as we are not made of money & I have 2 kids to take care of.One more fact: I was not provided with a copy of the contract in person or by email, until it was emailed today

Business

Response:

The member has a signature on file for membership which states "ANNUAL

RATE GUARANTEE FEE. You agree a non-refundable $39 annual rate guarantee fee

will be charged to your account within approximately 60 days from the date you

joined the Club and each year thereafter on approximately the same date so long

as your membership remains in effect. The purpose of the annual rate guarantee

fee is to guarantee that there will be no increase in your monthly dues during

the term of your membership." The rate guarantee fee (RGF) was charged in November, which was the second

billing cycle for the member after the initial payment. The member was informed

both in club and on the phone what the charge was for. The member became irate

and disrespectful to the staff on more than one occasion. The account was

terminated for the behavior which is clearly stated in the agreement "(d)

Cancellation by Club: The Club reserves the right at any time to cancel and/or

suspend your membership or any of your membership privileges for (i) failure to

comply with any of the Club’s Rules and Regulations, (ii) any conduct the Club

determines to be improper or in any way harmful to the best interests of the

Club or other members, (iii) any payment due under this Agreement is late, or

(iv) any other reason not prohibited by law. Termination of your membership in

such cases is effective on the date the Club mails a written notice of

termination to you at your last address shown on the records of the Club. You

will remain liable for financial obligations incurred by you prior to

termination. The Club will refund any unused dues that you have already paid

for the billing period in which such notification is mailed to you calculated

in the same manner as stated for Regular Cancellations above. " We have chosen to terminate the member's account based on his behavior. His

account was terminated as of 11/3. We will issue a refund of $48.99 for

his account from November. The member's friends accounts were terminated at

their request and no final dues were charged. The friends last day available to use the club is 12/31

Review: Since 6/20, I have been trying to cancel my membership. The only allow you to do so if you meet with the manager btwn 9a-6p by appt only. I spoke with mgr Angelina on the am of July 3rd, 2013 and made the appointment for that after noon. I arrived 10 minutes early and was told by Cameron, at the front desk that Angelina went to lunch and would not be back until 5 pm. He refused to call her. I left work early to make the appt.

ACCT #XXXXXX. I have been trying to close the account since 6/20. They seem to not want to cancel my membership for some reason. I am not able to take off work for another appointment. Desired Settlement: I would like my account to be canceled effective 6/20 and be charged for no membership fees after that date, prorated or otherwise.

Business

Response:

Business' Initial Response

We apologize for any inconvenience to Ms. [redacted]. Unfortunately, per the membership agreement Ms. [redacted] must submit a full 30 day notice to terminate either in club with a manager or via certified mail. Ms. [redacted] was provided with a copy of her signed membership agreement at time of sign up which states all terms and conditions of membership and termination.

Consumer's Final Response

(The consumer indicated he/she DID NOT accept the response from the business.)

I sent a certified letter to Fitness Evolution, 1822 E. Hammer Ln, Stockton CA XXXXX, requesting that my membershipt account be terminated.

The letter was signed by "[redacted]" at Fitness Evolution as being recieved on July 16, 2013.

I will accept nothing less than the account being terminated effective June 20th, which is the date I initially attempted to get the account terminated and I should owe "NOTHING". I want a letter from Fitness Evolution indicating that the account has been closed and nothing is owed by me.

This definitely is the run around that you get from this companty in order for them to continue to charge fees on an account that they refues to close when the customer has initiate and demonstrated good faith in terminating the account.

For the record, the manager was not "available" becuse she went to lunch and left me hanging for an appointment that was personally agreed upon by her.

It also seems odd that there is only one manager and that NO one there seems to know who the owner is if the owner is the next in line above the manager.

I do hope that this is the last response that I have to offer on this matter and that I will recieve a wtitten reponse as requested above, from Fitness Evolution.

Business' Final Response

We apologize to Ms. [redacted] for the inconvenience. Unfortunately, the proper steps to terminate were not followed per Ms. Sensleys signed membership agreement and the membership will remain active. Please review the signed membership agreement for the full policies and procedures.

Review: This complaint covers several issues: advertising, billing, service and contract issues. The first complaint is advertising and contract. This business advertises a "cancel any time membership" however when I attempt to cancel my membership, they make me jump through hoops to get my membership cancelled. The manager told me that I would no longer be charged from that point on, and I was horrified to find two large charges to my account the next month. The Billing is atrocious. I am unable to get a hold of a single person that can actually help me with my issues.I cancelled on 5/4/15, told there would be no further charges to my account. My normal charges would be $17.99 X 2 for my wife's and my accounts. On 6/2/15 I was charged $56.99 X 2. I was unable to speak with anyone at the Brentwood club that could help me, and there was no one available to speak with on the phone that could help. The customer service person told me I was told incorrectly at the club that I would not be charged any more because my cancellation was actually a 30 day notice, and I still would be charged an additional month, as well as an extra yearly service fee. I was then instructed to submit an email for review.Desired Settlement: I would like my bank account refunded the $56.99 X 2 charges for my wife's and my cancelled services. The manager of the location, at the time of my cancellation stated there would be no further charges to my account, and these two charges were not authorized.

Business

Response:

Our membership contract requires a 30 day cancellation notice. Any charges withing those 30 days, including monthly dues and yearly maintenance fee are due and payable. These charges are within the 30 day notice. Member is able to use the gym during those 30 days.

Consumer

Response:

I am rejecting this response because:The Representative at the club stated there would be no further charges at time of cancellation. I also did not have access for the rest of the month because they took my key card for entry.

Business

Response:

I am attaching the request for membership termination that was submitted to us on 5/4/15 by the member. It does state that the club can draft for any monthly dues or other fees that may assess during the 30 day cancellation.

Review: I cancelled my membership with Fitness Evolution on January 8th, 2016. However, I am still receiving calls pertaining to a past due balance. I signed their membership cancellation waiver and the man who helped me at the desk said I was "good to go." Today, I received another call threatening me, saying that if I did not pay in the next 30-60 days that it would be sent to collections. I havent been to a fitness evolution in months, the closest location is over 1000 miles away from me, and they have told me the only way I can resolve this is if I appear at the location or write a letter to the headquarters. Before giving me the address of the headquarters location, they then hung up.Desired Settlement: I want this balance cleared and I never want to hear from Fitness Evolution again. If I j=hear from them again, I will file harassment charges. This is malicious and unprofessional business conduct. I cancelled my membership and yet they left the account open.I am a college student and cannot afford to pay for something I did not willingly accept.

Business

Response:

Unfortunately, the company does not have proof of cancellation on file for this member. The notes on the account indicate that on 4/3 our staff did let the member know that if he could provide proof of cancellation, we could waive the charges. If member would have cancelled on 1/8, there still was an existing balance of $19.99 on the account from January fees. With a 30 day notice required, February payment would have been owed in order to cancel. We are willing to settle the account and cancel the membership with a payment from the member of $39.98.

Review: I was working out when the music was very loud and it was rap music using bad langish with the F word the kill word. A Mgr was walking buy and I ask him to stop this kind of music he told me that they won't to please everyone I told him I was chaplain and I don't wont to hear that kind of music He then told me that I was pregulis and if I did not like it for me to leave. I wen't to the front desk to make a complant and get a number I could call. He the Mgr. came up and got angry with me and ash me to leave so I left. I called the # they gave me and they said that I used bad langush to them and sint me a letter telling thet my membership was terminaated and that the money they took out of my bank would not be given back

It was at the first ov yhe Momth I payed for Me and my friend and they won't give it back. I have the letter and I will send it to you FAXDesired Settlement: Refund

Business

Response:

As stated in the termination letter, member was terminated for violating club conduct policy. Per the agreement, if membership is terminated, no refund will be given.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Review: I made my final payment on my contact with a trainer. Final Payment came out on Feb 27th, 2015. Prior to last payment I sent a certify register letter to my local Fitness Evolution Gym(Martinez, Ca). Which they receive and then forward on to the corporate office. March 27th another payment of $ 140 came out of my account. On Monday March 30th, 2015, I went to my gym and spoke with the manager [redacted] about this. She made a phone call ( left a message) & email to [redacted] at the corp office. She told me that someone would call me that day. No call. After several calls and messages, I got a phone call back which I wasn't able to take their call so I got their message. 4-8-2015. Call back numerous times & left messages. Final spoke with [redacted] on 4-9-2015. [redacted] said they never got my register letter. Ask for the number on my receipt which I couldn't fine at that moment. I did tell her that I know they got it as [redacted] said they had it. [redacted] said she would contact [redacted] at Martinez gym and get back to me. A while later I found it and call back to [redacted]..again had to leave a message with the # of receipt. Monday 4-13-2015, I went to Gym and ask [redacted] if [redacted] has call her. No was the answer. I explain what was going on, so [redacted] call [redacted] and had a conversation with her. [redacted] then told me that [redacted] will call you tomorrow to get the info on your refund. [redacted] never call. Today is 4-16-2015. No call no money! I went to the gym and spoke to [redacted] & [redacted] and they both call [redacted] & sent an email. So here I wait. But this isn't my first problem I've had with this gym. That was finally work out after 4 months & 4 different managers in 5 mins. I have no issue with the current staff as they are great, warm and welcoming. But it's the corp end which makes life difficult for those who work at the gym and clients.Desired Settlement: I want my $140 back along with reasonable interest or penalty PLUS $35 for the over draft fee as that money they took out was already spent on a bill. AND they need to make me a happy customer. Because my insurance pays for my gym membership I don't have to pay out of pocket but I will contact the [redacted] program about this gym. As soon as my training sessions are done, I'll be switching to 24 hour fitness.

Business

Response:

We did receive the letter. There was a system error during the refund process but that has been corrected and the member was refund the correct amount.

Review: I am due $67.00 as refund for the charges made without my permission towards a student month-to-month gym membership I properly cancelled in August of 2014 per the instructions of the agreement that I signed. Since then, I have visited the facility in September and October 2014 to give proof of my cancellation along with the contract stating process to both the front desk person and the manager. Since then, I have called several time to leave a message for the gym manager for a return call and have continued to communicate with them via email for a total of 15 times up to March 2015 (today). I have had two nameless replies - one in November 2014 and then again in January 2015. Both replies have said they set up a request for refund, yet with no date or refund to speak of given back to me.I have exercised great patience and after reading their reviews on YELP, I can see that many have suffered the process of not being refunded and charged miscellaneously and inappropriately. During this time of my cancellation, the gym was called Civic Center Fitness and later changed to Fitness Evolution. At no time was information provided to me at my address with changes in policy. I currently hold a copy of the original letter, original signed agreement, the trail of emails sent and 2 nameless & generic replies made.

Product_Or_Service: Gym MembershipDesired Settlement: DesiredSettlementID: Refund

I would like to be contacted directly as requested in person from visiting location or a check mailed to my attention. I do not trust giving my electronic or bank card information since they continued to charge me beyond my contract cancellation request.

Business

Response:

I would be able to complete the refund request. In order to complete the request I would need the card number and expiration date so the funds will be refunded to the original card used.

Consumer

Response:

Good evening,As per the the last few messages dated 03/31/14, I see that isabel at Fitness Evoultion has replied needing credir card information to reund my $67.00. I have since replied with my card information, yet have not a refund. I will send one last time…VisaCard no. #[redacted]Exp. [redacted]Please confirm that this information was received and when me refund will be applied. I am dleighted to know that the business is taking this matter seriously and appreciate the assistance of the Revdex.com.[redacted]

Business

Response:

The funds were refunded on 5/5/15.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Review: I have been a member of this gym for about 10 months. When I signed up, I was charged a maintenance fee and was told I would have to pay this yearly. Apparently, they are just pocketing the money from that bc the gym is falling apart. Equipment doesn't work and will be out of service for over a month. When you ask an employee when its going to be fixed, you are told the part has been ordered. Thats it. The movie room hasnt worked in months. The baseboards in the classroom are on the floor. There is a pipe leaking in the womens locker room. This place has been getting worse and worse. I have talked to the manager about it, and he acts like he cares. Clearly he doesnt since nothing has been done. I have tried to reach out to corporate about it several times, but the only way to contact them is via a submission page on the website. No phone number. My 1st two times I reached out I have yet to receive a response. This last time I only received a response bc I told them I was going to reach out to the Revdex.com. The location manager, [redacted], reached out to me. I replied to him thanking him for his quick response. I reminded him that I have spoken to him about these issues and that nothing has changed. I asked that his manager reach out to me regarding this. That all happened over a week ago. I still have yet to receive a response from his manager.Furthermore, the gym is frequently not opened on time. We, as guests, have no one to call when its 5am and we are waiting for an employee to arrive. When you say something to [redacted], he doesnt do anything about it. They had one really good employee at this location and lost her to another one.Desired Settlement: DesiredSettlementID: Other (requires explanation)

I would like to see the place fixed. I do not want to be charged a maintenance fee.

Business

Response:

I have forward this information on to the regional Manager for this club. In regards to the annual fee I have adjusted the account so the 2015 fee will not be billed in July.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Thank you for your assistance in this matter. I truly hope things get better for this gym location.Thank you.

Review: A promotion promised a free month at the gym for each person referred. I referred 3 persons, and was denied the promised free months.

When I joined the gym, there was a posted promotion stating that for each person that joined and was referred by a member, that member would receive a free month membership. Based on that promotion, I referred 3 persons, who signed up. When they signed up, they gave my name as the referring member. I noticed that I was not given credit for this. When I asked why, I didn't get the free months, I was told that it was because the member number was not written down. Originally, it was indicated that my name was on the referred member's applications, but later I was told that the applications only showed that it was member referred, and didn't have my name or number. My friends advised that they did provide my name, and asked that it be put on the application (which was filled out on the computer by a representative). There was nothing on the promotion stating that a member number was required. Also, the manager told me that the employee should've looked up the number and put it on the application. When I complained that this wasn't my fault or my friends' fault, he agreed, and said he would talk to corporate, and maybe they would agree to give me one free month, which I did not think was fair. After he talked with corporate, he advised that from their perspective, "how did they know, it was me who did the referral, and so no, they wouldn't honor my request". Who else would it be? My friends will attest to this. I just feel like this was a scam.

Also, when I signed up, I was to receive 2 training sessions. I advised the person who signed me up, that (because I'm a senior) I would need someone to write down what they were showing me. I was told that they will do that. This didn't happen. When I inquired about it, I was told that they would only do that if I signed up for further training, which I didn't want to do until I had tried out what they were going to have me do initially, so I could see if it was something I would like to do.

When I signed up, it was because they had Pilates and Zumba classes, and because they claimed that they would have Yoga classes. They no longer have Pilates, and the Yoga classes never happened.

Desired Settlement: $59.97 or three months free membership.

Business

Response:

Business' Initial Response

We apologize for the inconvenience to Ms. [redacted]. After further review of Ms. [redacted] membership we have issued the 3 months credit for the 3 member referrals.

Consumer's Final Response

(The consumer indicated he/she ACCEPTED the response from the business.)

Fitness Evolution AKA Gold Gym

1275 E F St, Oakdale, CA 95361

(209) 848-0348

Corporate address for billing problems: 1150 9th St., Ste. 1430 - Modesto, CA 95354

It is a gym, it is a nice gym but be ware of membership. Them make joining easy they make canceling your membership difficult.

A key point to consider as you read this, they admitted that they dropped the ball when they changed ownership and things got messed up and that is what caused the delays and triggered sending my name to a collection agency, but they didn't care because they must follow their policy... This tells me their policy is designed to screw their clients with out regard, without consideration and without regret.

You may think you have cancelled your membership they will even let you think you have cancelled it; but be for warned not to trust them. Make sure you under stand the proper procurers, that you have followed them correctly and make sure you have documented every step of the cancellation process.

They will let you go months before they send your info to a collections agency, they will tell you they tried to contact you by phone and email but you will you will never hear from them. (Interestingly enough they will not contact you via your registered mailing address)

They will tell you it is your fault because the email they are sending you their is going into your spam box, not true because they do not send you any email notice. Think about it they have your legal never changing address but you never get a letter, nothing from them until you get a collection letter with a highly inflated pay off charge.

You are told if you pay what you owe them you will be up to date and they will remove the collection notice but you will still be a member; and if you want to cancel your membership you must pay a extremely large amount of money kind of like a extortion payoff. Remember, They Admitted They dropped the Ball.

Another words they are not going to make it easy to resolve the problem they created so you can cancel your membership even if you contract is up unless you pay their inflated pay off and they still may not let you close your account.

In order for me to cancel my membership I had to get a letter from my doctor stating I was under doctor’s care with no ending date. Why because after telling them I had back issues they gave me exercises that ending my ability to workout forever. This was the only way they would allow me to cancel my membership.

An FYI to all the trainers at fitness evolution aka gold’s gym. They are more then happy to blame you and allow you to be taken to court and sued. Para phrasing the manager who said go ahead and sue you wont be suing us you will be suing the training dept and we have nothing to do with them. Just thought you should know that their attitude towards trainers is they don't care if you get sued because you are not part of there group.....

They promised to send me a receipt that was weeks ago. I called them and they said they sent it again stating it must be in my spam box. They lie I have checked all my setting, my inbox my spam box and even directly checked my email server. I have received nothing from them.

Their communication is non existent as it is easier for them to levy fines on their victims/ members to squeeze every extra dollar they can from you rather then to allow you to close your membership.. Lucky I closed my membership with a traceable check.

When I went to the Oakdale location to close my account a lady walked in complaining that she had been trying to cancel her membership for a year, and they continued to charge her account for over a year. Of course they said that was not the same issue I was having - really I was lead to believe I had cancelled my membership due to medical reason six months ago until I got a nasty letter from their collection agency.... Funny the collection agency got their information from fitness evolution and was able to contact me yet fitness evolution said they tried but several time to contact me. You decide.

Another thing to keep in mind in the old school saying for every one student that asked the question there were ten who did not.

It has been a month since they cashed my check and it cleared, I called them a week ago advising them I still had not received the receipt the promised to send me. I even made sure they had my correct address and email when I gave them the check in person, they did.

When I asked them where the receipt is, they promised to send me all they could say was it must be my fault I am not getting the receipt.

Bottom line, if business has an issue with a customer they are responsible to contact that customer before placing them on a collection list. Legally they may not have to and can just let things go driving up cost for their UN aware customer. But ethically and morally that is a [redacted] poor business policy from a business from a business that should be avoided by all.

And here is the kicker, when I was an active member going two to three times a week, I tried to get my son in they refused stating he was under age. After I finally managed to have my membership closed they let the same under aged minor into their center and tried to get my son to join talking to him directly an underage minor that they let in after they told me I could not bring him in……

Ethical or not?

And that is how they fail to communicate to then treat their customers after admitted that they dropped the ball when they changed ownership but they didn't care because they must follow their policy... That tells you all you need to know about how they conduct their business based on policies designed to screw their clients...........

Conclusion.

As soon I learned there was an issue I resolved it promptly; as I would have if they were a responsible and ethical business who contacted me immediately as any reputable business would have.

I have the doctors letter and cleared check and will make them available to the Revdex.com only. I have asked due to the circumstances that this business remove the the collection agency's claim so that is will not show up on my credit report, I immediately the same day I received the letter called the collection agency and informed them this issue was in dispute and they basically told me to go pound sand. I also called the fitness center to get their conditions for resolving this issue I followed all their request gave them their doctors letter and paid them more then they desired considering They dropped the ball and failed not me. If they want this review removed they must supply me with the receipt they not only promised to send me but that they owe me and prof that the collection agency action is removed and not on my credit record.. They failed to contact me even though they have my contact information I still live at the same address the very address they gave to their collection agency who in turn contacted me...

Review: I correctly cancelled Personal Training at the location and IN person. I received email confirmation of the cancellation on 1/13/16 at which time they took the last payment required. However, on 2/17/16 the company billed me again for the Personal training which I cancelled. I attempted to contact the headquarters numerous times, sent 5 emails, and spoke to my location in personal to have the issue fixed. They have failed to respond. I have since contacted my bank to report a fraud billing. When I spoke to the receptionist at the headquaters, I was told that the company has received numerous billing complaints but will not fix any and that I will be out of luck. I can provide my email attempts along with the cancellation confirmation.Desired Settlement: I want to have the amount due on my account with the gym removed. I would also like to have my memberships (both under [redacted] cancelled immediately with the guarantee that the same problem will not happen again.

Business

Response:

Account in reference is for [redacted]. We have attached a copy of the transaction history with necessary adjustments made. Company will waive 30 day notice for both accounts as a courtesy once past due balance of $56.98 is received for [redacted] account from February dues.

Review: I had openend 2 accounts the same day. One for myself and one for my boyfriend. I provided the exact same banking information for both accounts. Apparently the banking information for my account was not properly put in the computer system. I was never notified until I was having an issue with my personal training until months later, which my boyfriend and I also never received the services that were supposed to be provided for, by a former employee who had gained access to their systems to illegally fix something for another customer because she had the managers password still, that my account was in collections. I called the manager who stated my account was fine. The next day My boyfriend and I came in to restart personal training to find out that my account was actually in collections and we offered to pay it and the manager [redacted] stated after learning of the breach of security that she would not only resolve that but she would also be getting us credited back on our personal training because the former employee did not fulfill her end of the agreement and per [redacted], "She was going to get us all of our money back" Next thing I know, as my boyfriend and I are still waiting a call back from management and trying to buy a house, my credit is run and it had hit my credit score, costing us a .25% increase in our interest rate. This accounts for an additional $6000 on our loan. After being told it would be taken care of! I paid the collection company and disputed it with Transunion but at this point its cost us soooo much!Desired Settlement: [redacted] and I would like to be reimbursed for the personal training that we did not get, and the funds that I paid to the collection company. Not responding and sending my info to collections when I was willing to pay it is ridiculous!

Business

Response:

I am attaching

notes from the account showing our contact with Ms. [redacted]. The personal training charges were on [redacted]'s account and there were no

issues with his account. His account was terminated by the member with the

corporate office 12/8. All [redacted] accounts the member is referring to, were auto removed

by [redacted] at the company's request.

Review: I canceled my membership in August and subsequently change in September and not given a termination contact at the time of canceling.

I called Fitness Evolution on August 12th to cancel membership. Was told I need to make and appointment with management to cancel. (Monthly fee was charged 8/15/14). Appointment for cancellation was set for 8/19/14. I asked if I could get a refund for the 8/15/14 charge and was told no, but I would still have access to the gym for 30 more days (9/15/14). First, I did not meet with a manager to cancel my membership, just a staff member, and it took all of 1 minute, so I am not clear on why "an appointment" was necessary in the first place. Second, I signed the termination agreement but not told that that is what it was (was not on paper, but the credit card POS system and did not state the terms of cancellation). Third, in September, I was charged again and called and asked why. I was told it could take an additional 30 days to cancel and I would have have until 10/15/14, I just want my card refunded. It seem like a shady business practice that it takes an additional 30 days for my membership to be canceled. I spoke to Isabel and to the office supervisor Jordan, who both were unhelpful and rude. They said that there was nothing to be done could do. I told her I never read or received a termination agreement and that the person I spoke to in the gym gave me conflicting information and did not inform me I was signing a termination agreement, but just confirming that I wanted to terminate membership. Due to the timing (which I think they purposely constructed, when I called to have me come in right after the payment date just to charge me again) I have been charged, I believe in error, again.Desired Settlement: I just want a refund of the extra month I was charged. $9.99

Business

Response:

Member will be contacted by the corporate office to process refund for $9.99.